• Journal of the Korean BIBLIA Society for library and Information Science
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• v.25 no.2
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• pp.59-76
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• 2014

The purpose of this study is to recommend on the public library service for older adults through the analysis of the perceptions of older adults and librarians. To achieve the study purpose, interview method was employed. The interview questions are composed based on the ALA guidelines. According to the study results, the following ten factors were recommended by older adults: 1) various customized life long learning programs for older adults, 2) highly qualified staff for the public library life long learning programs and regular evaluation for the staff, 3) provision of various and new information resources, 4) promotion of public library services and programs, 5) public library staff's kindness and professionalism, 6) regular reeducation of the public library staff, 7) library user education, 8) customized resources, facilities, and equipments for older adults, 9) provision of the library space, and 10) customized library services for older adults. In addition, the following four factors were mentioned by librarians: 1) customized services and programs for older adults, 2) customized collection, facilities, and equipments, 3) adequate budget for public library service for older adults, 4) professionals for the public library service for older adults. The followings were recommended by both the older adults and librarians: 1) Customized library services, programs, collection, equipments, facilities for older adults, 2) Professionals for the public library service for older adults and Regular reeducation for them.

• Journal of the Korean Society for Library and Information Science
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• v.52 no.2
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• pp.221-244
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• 2018

The purpose of this study was to provide basic information necessary for establishing library development plan and service direction by comparing and analyzing the perception of librarian and user's public library. For this purpose, a questionnaire survey was conducted with 270 librarians and 820 public users of the Seoul Metropolitan Office of Education Public Libraries regarding the current environment of the library, the role and status of the future library, and the library policy. The results showed librarians viewed the long history and accumulated information resources as strengths, while users had the highest satisfaction with human resources. As for the role of the public library and its future status, both librarians and users perceived reading and education as more important, confirming that the two groups had common expectations for public libraries. Yet the two groups had different perceptions about the policy for enhancing future library roles. Librarians suggested the needs for the improvement of old facilities and continuing education for librarians, users indicated the collections and enlargement of reading room as more important, which suggested the library policy development considering the difference of the perceptions between the two groups.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.15 no.1
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• pp.243-260
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• 2004

This study investigated whether academic library user education contributes to promote users' information literacy. 39 students of Duksung Women's University participated voluntarily for this experiment. A test questions set about locating specific library materials was delivered to participating students, who were to find right answers for each test question. Their answers about test questions were measured in terms of success rate, time used to solve each problem. Self evaluation scores were also collected before and after giving them user education. Academic library user education significantly contributed participating students' ability to locate academic library materials through a library user interface. After receiving user education students were able to solve more successfully test questions, use less time for each question, and evaluate themselves more highly in terms of information utilizing ability. The effectiveness of the academic library user education was lasted for about 8 weeks after the education they received.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.23 no.4
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• pp.391-414
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• 2012

Despite the growth in public concern about health information, the ratio of users who can search for accurate and reliable health information sources has been found to be quite low. Public libraries, as the best contact point to general users, must provide training programs for improving health literacy so that users will have the ability to search and analyze health information, judge the accuracy and reliability of resources, and make informed health-related decisions. This study developed a health information literacy education program suitable for Korean public library users. The effectiveness of the training was measured after administering the program, and necessary improvements were identified. As a result, this study found the education program had the following effects: improved public library users' familiarity with CHI-related terms, improved users' ability to find CHI-related information resources on the Internet, and significantly improved knowledge about health-related websites and information sources. In addition, users expressed interest in seminars on a variety of health information sources in the public library and asked that CHI-related education be included in the library's regular programming. However, this research represented the first time CHI-related education for public library users was performed in Korea, and therefore many limitations were present in the education instructor, the diversity of subjects, and the methodology. Development of more advanced CHI-related education programs for users is still required.

• Proceedings of the Korean Library and Information Science Society Conference
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• 2006.06a
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• pp.7-29
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• 2006

• Journal of Information Management
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• v.25 no.3
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• pp.1-27
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• 1994

HyperCard used the concept of hypertext not only is the database management program and the educational medium used hypermedia but also provides the environment able to develop the educational software. In this paper, the concept and characteristics of HyperCard are reviewed, and the example applied HyperCard program to library user education are given.

• Journal of the Korean Society for Library and Information Science
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• v.58 no.2
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• pp.289-316
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• 2024

This study aimed to develop and validate a research model to investigate how the service quality of public libraries, where a 3-dimensional service quality model was applied, impacts user satisfaction and loyalty. We collected 353 valid responses through a survey targeting public library users across 21 locations, considering various regional and library-specific characteristics. Our analysis revealed that physical environment quality (PQ), interaction quality (IQ), and outcome quality (OQ) of service quality influence user satisfaction (US). Additionally, outcome quality (OQ) of service quality impacts user loyalty (UL), and user satisfaction (US) affects user loyalty (UL). We also found that quality improvement is a leading factor for user satisfaction, user satisfaction is the primary factor of user loyalty, and the perception of service quality directly and indirectly affects user satisfaction and loyalty. We concluded that continuous research should be actively conducted to respond to the evolving needs of public library users.

• Journal of Korean Library and Information Science Society
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• v.37 no.4
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• pp.181-200
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• 2006

This study examined the perceptions of freshmen students on the use of a university library site. The students were in the beginning month of their undergraduate program in Hansung University without being taught a formal library instruction session. The results show users experienced uncertainty, difficultly, confusion and anxiety while they were interacting with various functions of the library site. The findings revealed that the users' perceptions were originated from: (1) the insufficiency of the students' knowledge and skills related to library use and (2) the inadequacy of the library system features, in particular its interface features. Based on the findings, implications to improve library instructional services and system interfaces are suggested.

• Proceedings of the Korean Society for Information Management Conference
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• 2018.08a
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• pp.91-96
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• 2018

교육의 국제화로 인해 국내 대학에 재학 중인 유학생의 수가 매년 증가하고 있다. 그러나 유학생들이 학습 자원을 얻기 위한 가장 큰 정보원인 대학도서관은 유학생들을 위한 다국어 지원 서비스를 충분히 제공하고 있지 않은 상황이다. 따라서 본 연구에서는 대학도서관에서 제공하는 서비스 중 다국어 지원이 가능한 서비스 요인들을 선정하고 해당 요인들이 유학생들의 대학도서관 이용 만족도에 미치는 영향을 파악하고자 하였다. 이를 위해 먼저 선행연구를 바탕으로 사서/직원의 서비스(응답능력, 태도), 도서관 시설 이용(시설 안내, 장비 사용), 자료 접근 및 이용(홈페이지, 서가 배치), 이용자 서비스(이용자교육, 기타서비스)를 요인을 도출하였고 회귀분석을 실시하였다. 연구 결과에 따르면 도서관 시설 이용이 대학도서관 이용 만족도에 가장 큰 영향을 미치고 있었으며 사서/직원의 서비스와 이용자 서비스 또한 영향을 미치는 것으로 나타났다.

• Journal of Korean Library and Information Science Society
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• v.52 no.3
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• pp.267-285
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• 2021

Due to COVID-19, user instruction programs could not be conducted face-to-face, and the sessions have been moved online. The present study attempted to investigate how online user instruction influences the information literacy ability of college students. The study randomly selected college students (N=50) who completed online user instruction sessions and college college students (N=50) who did not complete them among freshment who went to to college in 2020 to measure their information literacy abilities. For this study, a tool for measuring information literacy abilities was developed by referring to several previous studies. The measurement results were analyzed by the independent samples t-test, and significant differences were found between students who completed online user instruction sessions and those who did not. The findings of the study have confirmed that it is effective in enhancing library users' information literacy abilities to provide user instruction online under the COVID-19 situation, and even in post-COVID 19 times, which helps them appropriately utilize the characteristics of digital libraries. The information literacy measurement tool used in the present study was developed to evaluate online information literacy, and thus contributed to the extension of the literature of digital information literacy and user instruction. The present study provided practical implications for how academic libraries will promote information services to cope with environmental changes in which contact-free (untact) services are obliged.