• Journal of the Korean Society for information Management
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• v.22 no.3 s.57
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• pp.147-162
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• 2005

This study aims to suggest a new approach to economic valuation of the special library, in response to the necessity of economic justification of the special library operated by firms and research institutes. Benefit measurement elements and analysis methods to be used in the study were derived through feasibility evaluation on models in previous studies, and objectivity and applicability were the criteria for feasibility evaluation. Depending on which type of resources are used in providing service, different benefit measurement elements and methods were applied. Based on this, calculation formula for service valuation of special library was presented. The development of analysis model for economic valuation of special library made it possible to objectively prove the value of the special library, and is considered to provide an opportunity to publicize the real value of the special library.

• Journal of the Korean Society for Library and Information Science
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• v.41 no.3
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• pp.55-79
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• 2007

In this study the need for new service qualify assessment scale is investigated to cope with the paradigm change in library information service and the dimension and model for e-service quality assessment applicable to a digital library are developed. In order to verify newly proposed dimension and model for e-service qualify assessment, the dimension which is developed by employing data collected from NDSL(National Digital Science Library) and its factor are analyzed and casuality analysis between independent and dependent variables is executed based on the proposed e-service qualify model We also analyze the gap between customer's ideal expectation and perception and, finally investigate what is the most important dimension among e-service quality in the digital library from the customer's point of view.

• Journal of the Korean Society for Library and Information Science
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• v.41 no.4
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• pp.315-329
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• 2007

The objective of this study is to identify key dimensions of e-service quality and explore their relations to user satisfaction at Public libraries. This research used a modified e-service quality model and surveyed Internet service users for measuring and assessing Internet users' service satisfaction at 'A' public library in Seoul region. Using an exploratory factor analysis. the study identified three factors, named Service Affect, Information Access, and Tangibles as key dimensions for public library e-service quality. Also it was found that users' satisfaction was strongly positively correlated to their intention to refer others to the service.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.34 no.2
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• pp.183-203
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• 2023

This study was conducted to analyze the characteristics of the artificial intelligence chatbot service of the library and compare the usability of the chatbot service applied to the library, and to propose a plan to improve the usability of the artificial intelligence chatbot service in the library. In order to achieve this research purpose, usability comparison factors were extracted through previous studies on the usability evaluation of artificial intelligence chatbot services, and based on case studies, artificial intelligence chatbot services applied to libraries were classified into their own website-based and SNS-based chatbot services according to the platform. Experiments, questionnaires, and interviews were conducted to evaluate the usability of website-based and SNS-based chatbot services applied to the library. Based on the results of the usability evaluation, implications and improvement plans for the artificial intelligence chatbot service of the library were derived.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.26 no.1
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• pp.343-360
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• 2015

The purpose of this study was to conduct the mobile OK test which means the web accessibility evaluation tool and to evaluate the public libraries' mobile web services. For this purpose, 81 public libraries were tested and analysed in Mobile Web Best Practices presented by W3C. The results of this study indicate the following several strategies: Support by local governments and provincial education offices, Design mobile web services corresponding with web standards, Removal of harmful elements in the web design process, Making simple mobile web documents, A merger of individual files. The findings of this study expect to expand and improve the public library mobile web services for future.

• Journal of the Korean Society for information Management
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• v.28 no.1
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• pp.285-308
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• 2011

This study examines user satisfaction in public libraries nationwide. It analyzes service quality factors that affect user satisfaction of public library patrons and identify sub-factors of service quality that affect the overall user satisfaction. User satisfaction factors were developed to measure library satisfaction in all aspects of the library service. Six variables were identified, including volume of books, staff, programs, facilities, online services, and information availability. According to survey findings, general library satisfaction was strongly correlated with information availability, facilities, and staff. Relatively lower levels of satisfaction were identified in the areas of online services and programs. All six service quality factors were statistically significantly associated with user satisfaction, where information availability, facilities, and volume of books showed stronger associations than the other three factors.

• Journal of the Korean Society for information Management
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• v.20 no.3
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• pp.129-153
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• 2003

This study is to develope the usability evaluation criteria for improving quality of user services in digital library website. It compared and analyzed major eight studies concerning usability evaluation of library website in foreign and domestic. This paper was suggested 36 items of evaluation criteria that are belongs to six domain(quality of links, feedback mechanism, accessibility, design, navigation and searching). Usability evaluation criteria for digital library websites suggested in this paper is a item-based level, and to observe generally.

• Journal of the Korean Society for Library and Information Science
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• v.42 no.4
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• pp.355-374
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• 2008

This paper reports a case study in which Saracevic and Kantor's derived taxonomy of library services was applied to qualitative data gathered from sixteen university library users. Using face-to-face interview method, we collected user responses related to the reasons of using services, aspects of interaction, and results of using services. Specific codes from the taxonomy were applied to the verbal expressions. The results show that library services are being used for a variety of purposes and that this approach enables us to effectively capture and classify service value expressed in users' own words. The taxonomy is evaluated to be quite comprehensive and scalable.

• Proceedings of the Korean Society for Information Management Conference
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• 2004.08a
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• pp.159-162
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• 2004

LibQUAL+$^(TM)$은 도서관의 서비스 품질을 평가하기 위한 이용자 중심의 서비스 품질 평가 모델이다. SERVQUAL에서 출발한 이 모델은 도서관에 적합한 차원들을 확장 및 개선한 모델로 서비스 영향력(Service Affect), 장소(Library as Place), 정보제어(Information Control)의 3개 차원 22개 항목으로 구성되어 있다. 이는 전통적으로 도서관 경영활동의 3요소로 인정되고 있는 사람, 장서(정보), 건물과 유사함을 알 수 있다. 이 모델은 이용자 중심의 서비스 품질 평가, 전략적 계획 수립의 토대, 동등 기관과의 비교, 모체기관과의 정치적 관계 정립 그리고 이용자, 도서관 및 사서 사이의 관계 정립 등의 측면에서 의의가 있다.

• Proceedings of the Korean Society for Information Management Conference
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• 2000.08a
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• pp.101-104
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• 2000

인터넷과 디지털 환경은 지금까지 운영되어 왔던 학술정보시스템에 대한 재검토를 요구하고 있다. 도서관 운영에 있어서도 새로운 정보환경과 매체의 발전으로 인하여 자료의 수집에서 서비스 정보에 이르기까지 변화된 정보환경에 부합하는 평가모형의 개발을 요하고 있다. 따라서 새로운 정보환경과 매체 변화에 적합한 도서관의 운영과 서비스를 창출하기 위하여 국내외의 평가기준을 분석하여 디지털 환경에 적합한 대학도서관의 평가 항목과 평과 지표를 제안하고자 한다.