• Journal of the Korean Society for information Management
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• v.36 no.2
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• pp.31-56
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• 2019

The user satisfaction and needs of an academic library were caught through a questionnaire survey in this study. The aim of this study is to draw up the CRM based plan for meeting user needs on the study. The users' demographic information, library resources & their use, homepage, services, and facilities/environment of the library were categorized in the questionnaire and analyzed for this study. The major conclusions of this study are: (1) The library resources use was the highest, and its facilities/environment was the lowest in the user satisfaction study. It also revealed that there are much necessities for the quick acquisition and dissemination of the requested material to the library users, and for the inter-library loan (ILL) services among campuses for the subscription books in the library resources use study, too; (2) There are a lot of necessities for the improvement of OPAC retrieval and the subscription books system, and menu rearrangement in the library homepage; (3) There are a lot of necessities for the plans of more frequent library event, more detailed event guidance, and more reinforcement of public relations such as SMS, push services of SDI etc. in the library user services; and (4) There are a lot of necessities for the improved policies to the complaints of library users such as the lack of common study place and lockers, air conditioning and heating problem, complaints about facilities management of restroom (lack of toilet paper), library accessibility on campus, unauthorized user management etc. in the facilities/environment of the library.

• Proceedings of the Korea Information Processing Society Conference
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• 2012.11a
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• pp.1186-1189
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• 2012

본 논문에서는 사람들이 이용하고 있는 스마트폰에서 사용되는 대학홍보 응용프로그램을 개발하여, 기존에 개인 PC에 접속하여 얻을 수 있었던 정보를 휴대가 간편한 스마트폰을 통해 손쉽게 얻을 수 있도록 하는데 목적을 두고 있다. 본 논문에서 제안하는 스마트폰 응용프로그램을 이용하면 손쉬운 조작으로 교내정보 및 학과정보를 얻을 수 있고, 도서관에 있는 도서를 검색하고 도서관 열람실 현황 등을 알 수 있으며, 대학내 종합정보시스템 접속을 통해 학생들의 수강신청 및 학점관리 등을 할 수 있다. 또한 본 응용프로그램에서는 재학생 및 교직원들 간의 실시간 대화기능을 제공하여 동기, 선 후배, 교직원들 간에도 대화를 나눌 수 있도록 하여, 이용자 간의 정보교류 및 유대관계를 형성토록 함과 동시에 유비쿼터스 시대에 부합하는 교육환경에 한 발 더 다가 갈 수 있도록 하였다. 따라서 본 논문에서 제안하는 응용프로그램은 스마트폰을 휴대하고 있는 재학생 및 교직원의 편리한 정보접근은 물론, 신입생, 학부모, 그리고 해당 대학에 관심 갖는 모든 사람들에게 시간 및 공간의 제약 없이 대학 내에서 발생하는 모든 정보를 제공하기 위함이다.

• Journal of the Korean Society for information Management
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• v.25 no.3
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• pp.99-118
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• 2008

As time gees by, the function and role of website become more important. Therefore, it is very critical to evaluate and improve continuously the website to the purpose. Many previous studies show that some website evaluation factors will influence the user satisfaction and revisit to the website. The website evaluation criteria from the previous studies related to the university library website evaluation were classified into five assessment criteria which are design, contents, user interface, reliability, and site management. In the results, some significant suggestions were found out. User satisfaction is seriously affected by user interface, and user's intention to revisit is influenced by contents and reliability, but there may not be a close connection between them. Besides, the evaluation method in this study may be applicable to the new website-improving approach of website administrators and researchers.

• Journal of the Korean Institute of Rural Architecture
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• v.18 no.4
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• pp.17-24
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• 2016

Since the users have direct access to search and browse freely, the open access system has been employed to all the usual modern libraries. However, library space shortage problem created by the continuously increasing printed materials caused the degradation of usability and quality of the library space. Open Access system is superior in user convenience but is inferior in space efficiency. Keeping the open access system is considered as one of the reasons of the space shortage problem. Even though the closed access system does not provide free access or easy browsing for the uses, it's space efficiency is much higher than the open access system. The closed access system should be employed as a plan to relieve space shortage problem. Since the closed access system does not allow the public direct access to books, it is very economical. It also provides much better space efficiency with higher book shelving density. In this article, closed access library system models and their characteristics are examined as the reduction plans for the library space shortage problems.

• Journal of the Korean Society for Library and Information Science
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• v.40 no.1
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• pp.335-351
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• 2006

For a library to be run more efficiently, its internal strengths and weaknesses, external opportunities and threats must be determined for forecasting on the basis of the diagnosis of the internal and external environment and situations, and optimum strategies and measures responsively deducted and utilized. Therefore, I had analyzed the strategic competition of university A's library using SWOT analysis, which has recently been spotlighted as an effective strategic competition analysis method. The conclusions thus obtained are as explained below. Firstly. the strengths of university A's library are the professional qualifications of the employees. work efficiency based on systematic operative plans and division of work load, and provision of high quality service following the establishment of the digital library. Secondly, its weaknesses are the insufficiency and limits of the usable resources, the lack of progressive future operation plans and systems, and the deficiency of a positive service mind. Thirdly, the opportunities are the possibility for new developments in accordance with the digital information environment. reinforcement of the operative efficiency throughout expanding its cooperation with external organizations and other libraries, and its transformation as the local library hub by opening up to the public. Fourthly, the threats are the lack of the school authorities' acknowledgement. and the degradation of the library's status in accordance, the users' various requests for information and advanced professional service according to the rapidly changing information environment. and the restriction of the library service based on the copyright law. Fifthly, as a result of analyzing the strategic competition of university A's library, measures such as the reinforcement of digital service by acquiring digital specialists. provision of extended service through active cooperation with external institutes and libraries. development and provision of differentiated service in accordance with the reinforced copyright law were proposed to improve the library's future competitiveness.

• Korean Institute of Interior Design Journal
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• v.24 no.4
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• pp.143-151
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• 2015

This study was conducted under the premise that the university library's subject specialization room is in need of major modifications in order to accommodate the needs of various majors. The subject specialization room will be able to support university library users who are inclined to use the general reading room. Therefore, the study presents spatial planning for the average university library's subject specialization room by taking into account student majors. This could be a guideline for the construction and renovation of university libraries in the future. The summary of results for this study and the conclusions are as follows: 1)Natural sciences subject specialization room should be, partially connected with the humanities/social science subject specialization room in order to provide an open-concept reference room. In the shared area connecting the two subject specialization rooms needs to be installed a staff counter and subject specialist librarian service booth for users of both subject specialization rooms. 2)For humanities/social sciences subject specialization room, partially connect with the natural sciences subject specialization room. In the connecting area between the two rooms, plan an open-concept lounge for resting and reading. 3)It is best to plan subject specialization room for art/music/physical education majors separate from the subject specification room of other majors. Structurally separate art/music/physical education major subject specialization rooms from the building or plan a separate room in an art/music/physical education building. Users of art/music/physical education majors showed a high preference for a spatially separated and specialized library structure, which proves that an art/music/physical education library need to be planed based on the specialized library structure found in law school libraries or medical school libraries. Plan the center of the room with open-concept based reading room. Use wall-sides, partitions, or shelves to create reading space separate from the shelving area.

• Korean Institute of Interior Design Journal
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• v.25 no.5
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• pp.140-147
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• 2016

This research aims to establish the size standard of university library's user space, and present the standard and method to calculate total area required in the planning of new building construction and remodeling. Nine university libraries newly constructed or remodeled since 2000 were selected among the libraries of large scale universities with more than 10,000 enrolled students as the target libraries in this research. The target libraries were classified into A group (five cases partially remodeled) and B group (four cases newly constructed or fully remodeled) on the basis of the change of times. A university library can be divided into three spaces (user space, administration space and public space). This research classified the reading room in the user space into bookshelf zone, reading zone, information/office zone and hall/other zone, and analyzed area ratio according to each zone. B group's bookshelf zone decreased 12% more than A group, and B group's reading zone increased 10% more than A group. However, there was no big change in the area ratio of information/office zone and hall/other zone. This can be interpreted that university library changes from book and archive preservation-oriented space to user-oriented space. This research presented a proper reading room area calculation method, based on the capacity of books, by reflecting such a change. Each zone's standard was set up through classification of domestic and international standards, based on which, the calculation method of university library's total floor area required was presented. The reason why there was difference in university library's total floor area required according to domestic standard and international standard was that the number of enrolled students per seat in the reading room was different. The area calculation methods presented in this research can be utilized as useful data upon planning university library construction or remodeling.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.29 no.3
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• pp.245-270
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• 2018

The purpose of this study is to investigate and analyze actual cases of specialized libraries which are increasing in number due to the influence of the local government policy and the specialization-oriented social atmosphere and to explore the development direction of specialized libraries in the future. In order to do that, the distributions, collections, facilities, professional manpower, programs, and services of the libraries providing specialized services were investigated and analyzed. A total of 55 libraries were analyzed and the implications and proposed policy directions based on the analysis are as follows. First, when selecting a specialized subject, the library should consider the local resources, local identity, local brands and demand of local residents. Second, specialized collections should be related to the specialized topic, and the number of specialized collections should be more than 10,000, but the proportion of specialized collections compared to the total collections should also be considered. Third, the design of space should consider the specialized subject, taking into account that required spaces and types are different depending on the type of specialized subject. Fourth, Specialized libraries should have specialists from the specialized area and the role of universities and librarian education institutes seem to be critical for cultivating specialized personnel. Fifth, the program type implemented by specialized libraries should be appropriately selected and operated from the program types of view-type, event-type, lecture-tepe, experience-type and contest-type, based on the specialized subject.

• Journal of Korean Library and Information Science Society
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• v.52 no.2
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• pp.65-84
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• 2021

This study aimed to analyze the overall operation status of the Bank of Korea library representing the economic library in Korea, investigate user satisfaction and demand, and to propose a direction for the development of the economic library in the future. To this end, a case study was conducted on changes in the external environment of major libraries at home and abroad, and a user survey was conducted. As a result, the future tasks include introducing smart systems, robotics some library services, non-face-to-face service response spaces that reflect the times, introducing big data analysis services, strengthening user-tailored systems, and activating SNS communication. It proposed developing specialized libraries, online reference and research support services, and providing original DBs for publications to strengthen expertise, maintaining and expanding cloud services, maintaining and expanding cooperative projects, and collecting national knowledge and information.

• Journal of Korean Library and Information Science Society
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• v.52 no.2
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• pp.1-24
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• 2021

This study was conducted as basic research for establishing a mid-to long term comprehensive development plan for libraries in Dong-gu, Incheon. It attempted to draw the vision, operation strategy, and service directions by administering questionnaires to local residents and analyzing the needs of library officials, professionals and local residents. From the findings, following issues can be suggested: First, it is necessary to activate the management of small libraries in Dong-gu, Incheon. Second, local residents' needs for improving library facilities and constructing new libraries were found to be higher. Third, it needs to qualitatively and quantitatively enhance library materials for various age groups. Fourth, customized reading and cultural programs should be developed by considering the demand of various age groups. Fifth, the needs for items regarding external cooperation among expected roles of libraries. Sixth, it is necessary to consider how to promote complex cultural space by improving library facilities. Seventh, the librarian personnel should be complement to balance between the internal management of libraries and externally related businesses. Eighth, the space for collecting and keeping materials should be promoted. Ninth, it is necessary to seek the establishment of policies for activating small libraries.