• Title/Summary/Keyword: 다중 매개 효과

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A Study of the Influence of CRM Korean Restaurant Passengers Quality perceived by Emotional Response and Customer Behavior - Focus on the Mediating Effect of Customer Emotional Response - (프랜차이즈 한식당 이용객들이 인지하는 CRM 품질 특성이 고객 감정반응과 고객 행동의도 에 미치는 영향에 관한 연구)

  • Kim, Chan-Woo;Kim, Seong-Soo
    • Culinary science and hospitality research
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    • v.22 no.5
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    • pp.82-94
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    • 2016
  • This study on CRM oftKorean restaurant guests to test the emotional response and behavioral intention. Three kinds of variables(service quality, information quality, system quality) from Korean restaurant guests were set to test the CRM. Results of the multiple regression analysis revealed a positive significant relationship with respect to quality of service, quality information, and quality system with all customer emtional reaction. Second, the results also found that the three independent variables of quality of service (${\beta}=.104$, P<.01), information quality (${\beta}=.215$, P<.001), and system quality (${\beta}=.682$, P<001) had a significant positive effect on the dependent variable for customer behavior (+). Third, CRM quality of service, quality information, and quality of the restaurant system are shown to influence the behavior and it also showed that both the part-mediated effects.

Influence of Parent Attachment on Internet Addiction: Mediating Effect of Job-seeking Stress (대학생들의 부모애착이 인터넷 중독에 미치는 영향: 취업스트레스의 매개효과)

  • Jeong, Goo-Churl;Lee, Sang-Hak
    • The Journal of the Korea Contents Association
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    • v.16 no.6
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    • pp.432-440
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    • 2016
  • The purpose of this study was to identify the mediating effect of job-seeking stress between parent attachment and internet addiction. A total of 202 college students participated in this study. The mediating effect was analyzed through SPSS Macro and bootstrapping analysis. As a result of analysis, first, parent attachment had a significant negative effect on the job-seeking stress and internet addiction. Second, job-seeking stress had significant mediating effect within the relationship of parent attachment and internet addiction. Third, job-seeking anxiety had significant mediating effect within the relationship of parent attachment and internet addiction. Therefore, if students perceive a sense of attachment from parents, decrease the chances of internet addiction. When college students job-seeking stress occurs, and if they don't feel attachment from their parents suggests that the higher the chances of internet addiction. In addition, this implication and suggestions for future research are provided.

The Mediating Effects of Self-Control on the Relationship between Academic Stress and Impulse Buying Tendency of Nursing University Student (간호대학생의 학업스트레스와 충동구매 경향성 간의 관계에 대한 자기통제력의 매개효과)

  • Ja-Sook Kim;A-Young Park;Jong-Hyuck Kim
    • Journal of Industrial Convergence
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    • v.21 no.10
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    • pp.81-89
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    • 2023
  • The aim of this study was to explain the mediating effects of self-control in the relationship between academic stress and impulse buying tendency. Participants were recruited from one nursing university student located in Gwangju and J city. Data were collected from 145 nursing university student. The SPSS WIN 23.0 version was used with Sobel test and Baron and Kenny's mediating effect. It was investigated whether there was a mediating effect of self-control on academic stress and impulse buying tendency. First, academic stress showed a significant effect on impulse buying tendency. Second, Self-control had a partial mediating effect in the relationship between academic stress and impulse buying tendency(z=-2.69, p<.001). To reduce the impulse buying tendency among nursing university student, it is necessary to develop education·non-education interventions that promotion self-control in addition to decreasing academic stress.

The Effect of Emotional Maltreatment by Parents on Revictimization of Emotional Maltreatment by Youth Peers - Multiple Mediated Effects of Depression and Social Withdrawal - (부모에 의한 정서폭력이 청소년 또래에 의한 정서폭력 재피해에 미치는 영향 - 우울과 사회적 위축의 다중매개효과분석 -)

  • Heo, In Yeong
    • Korean Journal of Social Welfare
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    • v.69 no.2
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    • pp.63-88
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    • 2017
  • This study was to find out the effect of emotional maltreatment by parents on revictimization of emotional maltreatment by peers targeting second-year students of middle school with depression and social withdrawal as mediating variables. To this end, those who experienced physical violence by parents or friends were excepted from panel data collected by National Youth Policy Institute (KCYPS) and data of 752 people who experienced emotional maltreatment by parents or peers were analyzed. Research hypotheses were verified by a utilizing structural equation model. The results can be summarized as follows: First, experiencing emotional maltreatment by parents has a direct impact on depression and social withdrawal. Second, it was found that depression has a direct impact on experiencing emotional maltreatment by peers while social withdrawal is significant in an indirect path affecting with depression as a mediating variable. Third, the multiple mediated effects of depression and social withdrawal were significant in the revictimization relationship between emotional maltreatment by parents and emotional maltreatment by peers. This means that emotional maltreatment by parents becomes a predictor in re-experiencing emotional maltreatment by peers. It also means that emotional maltreatment by parents has an indirect effect through psychological and emotional factors such as depression and social withdrawal rather than having a direct effect. Based on the results of this study, limitations of the study and suggestions for future research were discussed.

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The Mediation Effect of the Interpersonal Relationship Between Attachment and Ambivalence emotion of Emotional Workers (감정노동자의 애착과 정서표현 양가성 관계에서 대인관계문제의 매개효과)

  • Kang, Seong-Ju
    • Journal of Digital Convergence
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    • v.17 no.11
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    • pp.137-147
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    • 2019
  • We identified the mediating role of interpersonal issues in the relationship between adult attachment type and emotional expression ambivalence. The subjects of the study were 327 emotional workers who lived in five cities. As the scale, ECR-R, AEQ-K, and IIP were used. Sobel verification was performed after multiple regression analysis. The results show that the interpersonal problem partially mediates between the attachment and emotional expression ambivalence. This suggests that the characteristics of interpersonal relationships affect emotional emotions in forming close attachment relationships of emotional workers. Subsequent research will expand the scope of research by supplementing the shortcomings of existing research.

Self-compassion and Satisfaction of Life Among Full-time Workers : The Multiple Mediating Role of Social Well-being and Core Self-evaluation (직장인의 자기연민과 삶의 만족 : 사회적 안녕감과 핵심자기평가의 다중매개효과)

  • Park, Chi-hun
    • Journal of Venture Innovation
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    • v.5 no.1
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    • pp.129-143
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    • 2022
  • The purpose of this study is to examine the mediating effect of perception of society and evaluation of oneself in the relationship between self-compassion and life satisfaction. A survey was conducted on 215 full-time workers along with self-compassion scales, life satisfaction scales, social well-being and core self-evaluation. As a result of the study, social well-being and core self-evaluation completely mediated the relationship between self-compassion and life satisfaction, and the difference of indirect effects between social well-being and core self-evaluation was not significant. These results show that the effect of self-compassion improving life satisfaction can be explained through social well-being and core self-evaluation. The implications and limitations of this study for future research were discussed.

Convergence Study on Mediating Effect of Clinical Competence on the Relationship between Grit and Retention Intention among New Graduate Nurses (신규간호사의 그릿과 재직의도의 관계에서 임상수행능력의 매개효과에 대한 융복합적 연구)

  • Ko, Jin-Hee;Gu, Mee-Ock
    • Journal of the Korea Convergence Society
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    • v.11 no.4
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    • pp.369-380
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    • 2020
  • This study was conducted to examinate the mediating effect of clinical competence on the relationship between grit and retention intention among new graduate nurses. Participants were 232 nurses working at hospitals with over 300 beds in Korea. Data were analyzed using descriptive statistics, t-test, one-way ANOVA, Pearson's correlation coefficients, and multiple regression following the Baron and Kenny method and Sobel test for mediation. As a result, There were significant relationships between grit and clinical competence(r=.38, p=.011), grit and retention intention(r=.32, p=.016), and clinical competence and retention intention(r=.33, p<.001). Clinical competence showed partial mediating effect in the relationship between grit and retention intention(z=3.14, p<.001). The results of this study suggest that interventions enhancing grit would be useful to improve retention intention of new graduate nurses.

Effects of Parental Child-rearing Attitudes on Adolescents' Aggressiveness: Mediation Effects of Peer Attachment (부모의 양육태도가 청소년의 공격성에 미치는 영향: 또래애착 매개효과)

  • Kim, Sug-Hyang;Kim, Hyung-Mo
    • The Journal of the Korea Contents Association
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    • v.18 no.2
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    • pp.642-651
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    • 2018
  • This study aimed to verify the effects of parental chid-rearing attitudes on adolescents' aggressiveness and the mediation effects of peer attachment. To this end, the 7th year data (2016) (4th grade to the first year of high school) of Korea Children & Youth Panel Survey (KCYPS) were used. The results of this study are as follows: First, the correlations between child-rearing attitudes, aggressiveness, and peer attachment variables were confirmed. Second, parental child-rearing attitudes significantly affected adolescents' aggressiveness. Third, peer attachment showed some mediation effects in terms of the effects of parental child-rearing attitudes on adolescents' aggressiveness. For the significance verification of the mediation effects, the Sobel test was carried out. The results of this study are meaningful as empirical foundation. Based on the study results, this study suggested the need of education programs for parents and peer attachment consolidation programs for adolescents in relation with social welfare mediation practice.

The Effects of Port Decentralization on Port Management and Port Development : The Mediating Effect of Port Site Centrality (항만 분권이 항만경영 및 항만개발에 미치는 영향 : 항만 현장 중심성의 매개효과)

  • Yang, Hang-Jin;Jung, Doo-Sig
    • Journal of Digital Convergence
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    • v.17 no.9
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    • pp.61-70
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    • 2019
  • This study was intended to analyze the effect of port decentralization on port management and port development, analyze whether port site centrality has mediated effect in relation between port decentralization and port management and port development. This study surveyed public officials and researchers who plan and execute port policies, and analyzed the influence relationship of variables and the mediating effect using multiple regression analysis. Results are as follows, First, it was analyzed that the port authority decentralization and regional-centered port policy have a positive influence on the port site centrality, and the port authority decentralization has a positive influence on port management and port development. Second, the port site centrality was confirmed to have a positive influence on port management and port development. Third, port site centrality was shown to mediate the relationship between port decentralization and port management and port development. This study suggested the positive effect of port decentralization to local government on efficient port management and port development, and the need to draw up port site-oriented policies.

A Study on the Mediating Effect of Emotional Labor and Filial Piety on the Relationship between the Working Environment and Service Quality of Elderly Care Workers (노인 돌봄 수행인력의 근무환경과 서비스 질 관계에서 감정노동과 효인식의 매개효과에 관한 연구)

  • Il-Hyun Yun
    • Journal of Industrial Convergence
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    • v.20 no.12
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    • pp.269-276
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    • 2022
  • This study was conducted with the purpose of verifying the effect of the working environment of elderly care workers on service quality and the mediating effect of emotional labor and recognition of filial piety. The subjects of the study were 460 elderly care workers. For the collected data, SPSS Process macro was used. As a result, First, it was found that all variables had a significant positive (+) relationship. Second, the parallel mediating effect of emotional labor and recognition of filial piety was confirmed. Third, the mediating effect of recognition of filial piety and the moderating effect of emotional labor were verified. Based on this study, it was found that filial piety awareness education and emotional labor management are necessary. A follow-up study with a more expanded concept should be conducted.