• Title/Summary/Keyword: 긍정적 반응

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The Influence of Mobile Service Delivery Characteristics on Perceived Interactivity and Attitude towards Mobile Service (모바일 서비스 전달 특성에 따른 상호작용성 지각이 고객 태도에 미치는 영향)

  • Lee, Yoonjae;Lee, Jeonghoon
    • The Journal of the Korea Contents Association
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    • v.13 no.12
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    • pp.402-411
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    • 2013
  • Mobile contents market is growing with the rapid adoption of smart-phones. Online access via mobile compared to PC-based online access, has distinctive service delivery characteristics which are ubiquitous connectivity and contextual offer. In addition, this study includes characteristics which are relatively disadvantageous for mobile services compared to PC-based services. These are response time and supporting non-verbal informations. This study investigates the influence of service delivery characteristics to perceived interactivity and mobile service attitude. The results show that mobile services' ubiquitous connectivity and contextual offer showed a positive relationship with the perceived interactivity of the mobile service. And the response time also showed a positive relationship with the perceived interactivity, but non-verbal information didn't. When the trade-off is met between response time and nonverbal information, mobile service developer should choose response time since it has positive effect on perceived interactivity and attitude.

Effect of the Creating of Hotel Restaurant's Dinning Place on the Customers Emotional Response and Behavior Intension (호텔레스토랑의 식공간 연출이 고객감정반응과 행동의도에 미치는 영향에 관한 연구)

  • Ahn, Hyung-Sang;Cho, Yong-Bum
    • Culinary science and hospitality research
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    • v.21 no.1
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    • pp.116-128
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    • 2015
  • This study examined customers from restaurants in hotels in the Busan and Gyeongnam region, South Korea, to confirm if dinging area decoration has any indirect effect on behavioral intention via customer emotional response and the mediating effects of customer emotional response in order to provide the basic materials of marketing strategies for continued customer visit to the hotel restaurants. The implications of the study are summarized as follows: First, if restaurant space is designed in consideration of gustatory, visual, auditory, tactile, and olfactory aspects, it becomes a reason for customers to re-purchase and spread good words of mouth. Second, restaurant food space should be designed to make customers pleasant and exciting. Third, the design of food restaurant design that induces customer emotional responses elevates customer re-purchase and intention to deliver words of mouth.

Patterns of Autonomic Responses to Affective Visual Stimulation: Skin Conductance Response, Heart Rate and Respiration Rate Vary Across Discrete Elicited-Emotions (정서시각자극에 의해 유발된 자율신경계 반응패턴: 유발정서에 따른 피부전도반응, 심박률 및 호흡률 변화)

  • ;Estate M. Sokhadze
    • Science of Emotion and Sensibility
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    • v.1 no.1
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    • pp.79-91
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    • 1998
  • 이 연구의 목적은 IAPS(국제정저사진체계) 사진자극에 의해 유발된 각각의 주관적 정서상태에 특정적인 자율신경계 반응이 존재하는지를 규명하는 것이다. 부정적 정서(분노, 슬픔, 놀람)와 긍정적 정서(행복, 흥분)를 유발하는 IAPS사진을 각 60초 동안 제시하였을 때 유발되는 심박률, 호흡률, 피부전도반응을 측정하였다. 시각자극이 주어진 초리 30초 동안 통계적으로 유의미한 심박률 감속 및 호흡률 감소를 보여주었으며, 뚜렷한 피부전도반응이 출현하였다. 심박률 감속은 혐오보다 흥분에서 더 크게 나타났고, 피부전도반응의 진폭은 혐오보다 흥분에서 더 큰 것으로 나타났다. 한편, 피부전도반응의 진폭이 상승하는 시간은 슬픔, 행복, 놀람보다 혐오에서 더 짧아지는 경향을 보여주었다. 이와 같은 자율신경계 반응(심박률, 호흡률, 피부전도반응)은 정서상태간에 뚜렷한 차이를 보여주며, 특정 정서상태에서 자율신경계 반응은 개인차가 있기는 하지만 전체적으로 매우 전형적인 반응패턴을 보여주었다. 본 연구의 결과는 정서 특정적인 자율신경계 반응이 존재할 가능성을 시사해주며, 생리신호분석을 통해서 심리적 정서를 결정할 수 있는 형판(template)의 구성을 위해서 다양한 자율신경계 정서반응의 지표를 포괄적으로 측정 분석하는 후속연구가 요구된다.

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Evaluating the Effects of Inferiority Management Using a Group Counseling Program for University Students in Health Science (보건계열 대학생의 집단상담 프로그램을 활용한 열등감 관리의 효과 분석)

  • Lee, Myung Hwa;Park, Young Joon;Jang, Hyon Chol
    • Journal of the Korean Society of Radiology
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    • v.13 no.4
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    • pp.557-563
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    • 2019
  • The objective of this study was to identify factors affecting the positive and negative responses of undergraduate students to inferiority by using a group counseling program to manage the inferiority of undergraduate students majoring in health science. This study sampled 30 undergraduate students attending the health science department of S University and divided them into a treatment group and a control group. The treatment group received an inferiority management group counseling program twice a week 120 minutes each from November 20, 2018, to January 2, 2019 eight sessions in total. The inferiority response criterion was applied before-treatment, after-treatment, and follow-up to verify the effectiveness of the program. The analysis results showed that the inferiority management group counseling program significantly decreased the negative response of undergraduate students to inferiority and significantly increased the positive response to inferiority. These results suggest that the inferiority management counseling program can lower the negative attitude and enhance the positive attitude toward the inferiority, which is caused by comparing themselves with their peers.

A Content Analysis of Digital Audience Replies to Video Advertising Types: Focused on Viral Video and Cable Broadcasting Advertisement (영상광고 유형별 디지털 이용자의 댓글 내용분석에 관한 연구: 바이럴 동영상 광고와 케이블 방송광고를 중심으로)

  • Ji, Won-Bae;Kim, Woon-Han
    • Journal of Digital Contents Society
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    • v.19 no.7
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    • pp.1303-1312
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    • 2018
  • The study analyzed the evaluation of the advertisement effect by the score and the method of the advertisement comments in ad evaluation in online site, 'TVCF'. The results are as follows. First, Internet viral advertisement showed higher number of ad comments and higher evaluation of advertisement effect than cable broadcasting advertisement. Second, the results of analysis of the difference of advertisement evaluation according to ad types and digital user characteristics showed that women are more positive than men toward both cable broadcasting and internet viral advertisement.

The Effect of Young children's Empathicability and Interpersonal competence in Forming relationships on Caring behavior (유아의 배려행동에 미치는 공감능력과 대인관계형성능력의 영향)

  • Ma, Ji-Sun
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.19 no.5
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    • pp.418-425
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    • 2018
  • The purpose of this study was to investigate the effects of young children's empathic ability and interpersonal competence on caring behavior in forming relationships. Subjects included 152 4- and 5-year-old children attending a kindergarten located in a micropolitan city. Questionnaires required self-reporting by teachers, and were used to investigate young children's caring behavior, empathic ability and interpersonal competence in forming relationships. Data was analyzed using t-test, Pearson's correlation coefficient analysis and Stepwise-Regression analysis. Results were as follows: First, young children's caring behavior was negatively correlated with empathic ability and positively associated with interpersonal competence in forming relationships. Second, young children's emotional behavior as each domain of caring behavior were predictable variables for explaining the relative effect of the social reactivity and explaining the relative effect of relationship formation. Active behaviors were predictable variables for explaining the relative effect of follow-up instructions, but negatively affected mental burden. Normative behaviors were predictable variables for explaining the relative effect of social reactivity, but negatively predictable variables for explaining the relative effect of the relationship formation and mental burden. Value-contributing behavior in each domain of caring behavior were predictable variables for explaining the relative effect of the positive interaction.

Recognition & Emotion Reaction on the Hotel Wedding Human service Commodities of latency Customer (잠재고객의 호텔웨딩 인적서비스상품에 대한 인식과 감정반응)

  • Lee, Jun-Jae;Kim, Yong-Soon
    • The Journal of the Korea Contents Association
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    • v.9 no.7
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    • pp.342-351
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    • 2009
  • This study aims to determine if we can draw significant strategies for development and improvement of hotel wedding business by analyzing the future-going and consistent wedding & ceremony culture of superior hotels in Seoul. Though the study, I could make conclusions as follows; First, human service in hotel wedding services which can be roughly categorized into human service influence on positive or negative emotion reaction of the client directly. Second, positive or negative emotion reaction of the client for the hotel wedding service commodity result in positive or negative influence on the client's behavioral intention. I hope that there will be further studies from sampling to positive study on this issue in consideration of the conclusions and the limits of this study.

The effect of restaurant in-store color and music congruency on customer's emotional responses and behavioral intentions (레스토랑 실내의 색채와 배경 음악의 조화가 고객의 감정적 반응 및 행동 의도에 미치는 영향)

  • Jo, Mi-Na
    • Science of Emotion and Sensibility
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    • v.14 no.1
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    • pp.27-38
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    • 2011
  • This study was aimed to investigate the effects of restaurant in-store color and music congruency on consumer's emotional responses and behavioral intentions. The web survey was conducted among 400 customers(aged from 20~39 years old) who lived in Seoul and Kyunggi, Incheon Province. To find ensemble effect of color and music, 3D studio MAX were used to make high-stimulus(exciting) and low-stimulus(calm) and 3D virtual reality restaurant simulation stimulus were applied. The statistical data analyses were performed using SPSS/WIN 18.0 and reliability analysis, factor analysis, regression analysis were used. Based on the result of the conducting factor analysis, emotional responses were classified into 2 factors: positive emotion and negative emotion. Satisfaction was classified into 1 factor: satisfaction. Loyalty was classified into 1 factor: loyalty. Cronbach's alpha was calculated for the reliability of the survey instrument. Consequently, restaurant in-store color and music congruency were shown to affect positive emotion and negative emotion. Positive emotion and negative emotion were shown to affect satisfaction. Satisfaction were shown to affect loyalty. Music congruency had a higher effect on positive emotion than color congruency. Color congruency had a higher effect on negative emotion than music congruency. The results of this study will serve as a basis of color and music congruency with restaurant atmospherics.

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The Effect of Dining Space Color and Design on Customers' Psychological Reactions, Satisfaction and Reuse Intention in Restaurants (외식업 식공간 색채 및 디자인 연출이 고객의 심리적 반응과 만족 및 재이용 의도에 미치는 영향)

  • Huh, Yeong-Uook
    • Culinary science and hospitality research
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    • v.21 no.2
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    • pp.103-118
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    • 2015
  • This study is intended to look into the effect of dining space color and design on customers' psychological response, satisfaction, and reuse intention of restaurants. To achieve this, an empirical survey was carried out based on responses from 400 dining-out customers. The results were as follows. The dining space color and design had a significant and positive effect on customers' psychological reaction, satisfaction and reuse intention of restaurants. This is a result of positively evaluated service through an increased customer emotional response to simultaneous factors. It also suggest a recognition of a customer's psychological response in forming images based on restaurant attributes aside from food quality, such technique, ornamental equipment, sound, and design factors harmonized with indoor environment, in an attempt to increase customer interest in an increasingly competitive business environment. Consequently, dining space color and design can lead to customers' psychological satisfaction and reuse intention.

The Effects of Convergence Design Thinking on Preliminary Health Administrators' Social Problem Solving Competency: Intrapreneurship Integrated Curriculum (융복합 디자인씽킹 교육이 예비보건행정가의 사회적 문제해결능력에 미치는 영향: 사내기업가정신 통합교과 교육방안)

  • Yoo, Jin-Yeong
    • Journal of Digital Convergence
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    • v.15 no.11
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    • pp.271-283
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    • 2017
  • The purpose of the study is to verify the effectiveness the preliminary Health Administrators' Social Problem Solving Competency(SPSC) through the application of the learner-centered program Convergence Design Thinking(CDT) conducted by undergraduate school of Intrapreneurship the integrated curriculum, and evaluation of SPSC improvement effect. A pre-post-questionnaire survey was carried out that started March to June 2016 among the forty-five second-year college students from the Health Administration Department who participated in the CDT during the 15 weeks training. The main results are as follows. CDT were positive influenced on the improvement of Negative problem orientation, Impulsive careless style(ICS) and Avoidance coping style of the preliminary Health Administrators' SPSC. Especially, female college student or the absence of working experience, it was effective on the improvement of ICS of the participants. This CDT program identified having positive effects on their participation, SPSC. To further improve SPSC, The development of integrated curriculum and application of creative teaching method like this CDT is highly recommended.