• Journal of dental hygiene science
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• v.4 no.2
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• pp.61-73
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• 2004

In this study, I have analyzed domestic dental clinics which had introduced CRM for customer satisfaction management. The purpose of this study is to provide information for designing efficient CRM. I would suggest some strategies to carry out CRM as followed. First, promote long-term relationship with customers. Second, select a target patient group and classify customers. Third, set a systematic database up. Fourth, make various channels to communicate with customers. In addition, the following ways are essential to be successful in implementing CRM. First, strengthen the service provided at the Moment of Truth (MOT). Second, organize learning in hospital and all the staff should be customer-oriented. Third, perform systematic "internal marketing".

• Knowledge Management Research
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• v.24 no.2
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• pp.161-183
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• 2023

Social Q&A sites, where individuals freely ask and answer each other online, play an important role as a public knowledge repository. For their sustainable growth, social Q&A sites constantly need new askers and new answerers. However, previous studies have focused only on answerers, with little attention to new users or askers. This study examines the factors encouraging new users to continue using social Q&A sites based on motivational affordance theory and self-determination theory, and also investigates whether the factors differ depending on the types of users (i.e., new asker vs. new answerer). In addition, the moderating effect of prior experience with a member Q&A site was examined. Using logistic regression and XGBoost, we analyzed online activity data from 25,000 users in the Stack Exchange Network and found that design elements with motivational affordances had significant impacts on new users' continuance behavior. The experience of a member Q&A site negatively moderated the influence of the antecedents of continuance behavior. Interestingly, the influence of editing was not significant in the analysis of new users as a whole, but was significant in the separate analyses of askers (significantly negative) and answerers (significantly positive).

• The Journal of the Korea Contents Association
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• v.16 no.7
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• pp.337-347
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• 2016

This paper investigates how social trust and disability identity influence subjective health, focusing on the moderating effect of social-economic status of people with disabilities. We used surveys used for the development of the social exclusion scale of people with disabilities. As a result, social trust and disability identity influence subjective health. Namely, those who have more social trust and high disability identity experience subjective good health than other people with disabilities do. Second, the relationship between disability identity and subjective health was moderated by social-economic status of people with disabilities. Namely, the relationship between disability identity and subjective health is bigger as the level of social-economic status is higher. However, the relationship between social trust and self-rated health was not moderated by social-economic status of people with disabilities. Based on these findings, we suggest policy and practice ways to promote the subjective health status of people with disabilities.

• Asia-Pacific Journal of Business Venturing and Entrepreneurship
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• v.15 no.4
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• pp.45-55
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• 2020

The purpose of this study is related to the entrepreneurial activation of middle-aged and the elderly people for identifying the influence of entrepreneurial competency and entrepreneurial motivation on the entrepreneurial intentions and the mediating effects of opportunity search. In order to achieve the purpose of this study, a survey was conducted targeting the middle-aged and the elderly people in the ages of 40~60 years, and among 250 copies of collected questionnaires, 230 copies were finally used. SPSS 24.0 program was used for analysis. Results are as follows. First, the entrepreneurial competency had a positive effect on entrepreneurial intentions. Specifically, it has been proved that information competency, experience competency, network competency had a significant influence on entrepreneurial intentions. Second, the entrepreneurial motivation had a positive effect on entrepreneurial intentions. Furthermore, it has been proved that independence maintenance, wealth creation had a positive effect on entrepreneurial intentions, but cost of living were rejected. Third, the results of verifying the mediating relationship of opportunity search showed that the opportunity search has performed a mediating role in the effect of experience competency, network competency, and independence maintenance on entrepreneurial intentions.

• Information Systems Review
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• v.17 no.3
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• pp.39-64
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• 2015

As information and information technology become more important in competitive corporate environments, the risk of information security breaches has increased accordingly. Although organizations establish security measures to manage information security risks, members of organizations do not comply with them well, and their information security behavior intention is unclear. Therefore, to understand the information security risk management intention of the members of organizations, the present study developed a research model using Protection Motivation Theory, Supervisory Authority Pressure, and Background factors. This study presents empirical research findings based on the analysis of survey data from 201 members of financial institutions. Perceived Severity, Self-efficacy, and Supervisory Authority Pressure had a positive effect on intention; however, Perceived Vulnerability and Response Efficacy did not affect intention. Security Avoidance Habit, which was considered a background factor, had a negative effect on all parameters, and did not have an effect on intention. Security Awareness Training, another background factor, had a positive effect on information security risk management intention and perceived vulnerability, self-efficacy, response efficacy, and supervisory authority pressure, and had no effect on perceived severity. This study used supervisory authority pressure and background factors in the field of information security, and provided a basis to use supervisory authority pressure in future studies on behavior of organizations and members of an organization. In addition, the use of various background factors presented the groundwork for the expansion of protection motivation theory. Furthermore, practitioners can use the study findings as a foundation for organization's security activities, and to improve regulations.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.20 no.3
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• pp.8-15
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• 2019

The PM synchronous motor drives with vector control have been applied to wide fields of industry applications due to its high efficiency. The rotor position information for vector control of a PM synchronous motor is detected from the rotor position sensors or rotor position estimators. The sensorless control based on the mathematical model of PM synchronous motor is generally used and it can be classified into back EMF -based sensorless control and magnet flux-based sensorless control. The rotor position estimating performance of the back EMF-based sensorless control is deteriorated at low speeds since the magnitude of back EMF is proportional to the motor speed. The magnitude of the magnet flux for estimating rotor position in the flux-based sensorless control is independent on the motor speed so that the estimating performance is excellent for wide speed ranges. However, the estimation performance of the model-based sensorless control may be influenced by the motor parameter variation since the rotor position estimator uses the mathematical model of the PM synchronous motor. In this paper, the rotor position estimation performance for the back EMF based- and flux-based sensorless controls is analyzed theoretically and is compared through the simulation and experiment when the motor parameters including stator resistance and inductance are varied.

• The Journal of the Korea Contents Association
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• v.17 no.2
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• pp.476-488
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• 2017

The object of this study was to survey the relationship between emotional self-support and the level of subjective health recognition of participators in the self support program. The health condition which is recognized subjectively by participators could affect the participation motive and the attitude to the program, and could be connected to the achievement of self-support. Therefore I tried to survey the implications and the relationship between emotional self-support and the level of subjective health recognition in terms of progress for the economic self-support. The objectives were self-support program participators in Wonju, and 127 questionaries were collected. The results of this study were as followings; First, there was the positive relationship between emotional self-support and the level of subjective health recognition. Second, the participation period in the self-support program affected emotional self-support and the level of subjective health recognition negatively, and the affects of the ages were meaningless. The suggestion of this study is that the level of emotional self-support and subjective health recognition could be developed if the emotional and psychological program is developed which makes the conditional pensioners perceive the living attitude and the thoughts to the works positively.

• Journal of KIISE:Computer Systems and Theory
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• v.27 no.7
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• pp.639-649
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• 2000

In the relational database systems, the join operation is one of the most time-consuming query operations. Many parallel join algorithms have been developed to reduce the execution time. Multiple hash join algorithm using allocation tree is one of most efficient ones. However, it may have some delay on the processing each node of allocation tree, which is occurred in tuple-probing phase by the difference between one page reading time of outer relation and the processing time of already read one. In this paper, to solve the performance degrading problem by the delay, we develop a join algorithm using the concept of 'synchronization of page execution time' for multiple hash joins. We reduce the processing time of each nodes in the allocation tree and improve the total system performance. In addition, we analyze the performance by building the analytical cost model and verify the validity of it by various performance comparison with previous method.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2003.10a
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• pp.369-372
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• 2003

This paper describes a design of OFDM (Orthogoanl Frequency Division Multiplexing) based wireless LAN system receiver, defined in IEEE 802.11a standards. Because OFDM system uses several orthogonal sequence sets, it ran avoid selective fading of fast data transfer problem when it is used with error correction code. But if the receiver is not synchronized, the orthogonal of between sub-ralliers will be destroyed and the data interruption will be generated. So it makes error property get worse very murk. For improving the noise error, we use the relationship of phasor between sub-carriers and make system synchronization using one tab equalizer. The designed OFDM block is described by Verilog HDL for the efficient and small size hardware. And we preform the functional verification and evaluation using the vector of standards.

• KIPS Transactions on Software and Data Engineering
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• v.8 no.7
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• pp.303-310
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• 2019

In the current mobile environment that is indispensable to our everyday lives, various forms of new business models are created including personalized services such as Google's "Google NOW" and Apple's "Siri". These services would not have been possible without technologies on the effective integration of various services and models. The requirements for effective integration of services include, 1) the efficient data sharing among multiple services, 2) the data-driven asynchronous execution of services, and 3) the simple extensible interaction method for the services. In this paper, we propose a mobile service architecture that utilizes the blackboard architecture to satisfy the aforementioned requirements to enable effective integration of various services, sharing and management of data between services, and asynchronous execution of services.