• Journal of the Korean Society of Clothing and Textiles
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• v.33 no.5
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• pp.782-792
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• 2009

The purpose of this research were 1) to identify the distribution of customer equity about sports fashion brands, 2) to identify the dimensions of fashion brand attributes influencing customer satisfaction and customer equity, and 3) to investigate relationships among sports fashion attributes, customer satisfaction and customer equity. Survey questionnaire was used to collect data and 900 responses were used for the data analysis. Descriptive statistics(i.e., frequency, percentage), factor analysis and multiple regression analysis were used for the data analysis. The results of this study were as following. First, 67.4%(i.e., outdoor sports brands) of customer equity distributes under 1 million won while 61.3%(i.e., general sports brand) and 54.3%(i.e., golf brands) distributes. Second, the sportswear brand dimensions consist of 6 factors, product quality value, convenience value, perceived value, unique brand image, trust relationship, and personalized relationship. Third, the higher the product quality value, perceived value, unique brand image, and trust relationship were, the higher customer satisfaction was. Fourth, the higher customer satisfaction was, the higher customer equity was.

• Annual Conference of KIPS
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• 2024.10a
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• pp.409-410
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• 2024

본 연구는 Capital Market 에서 LLM 기반의 포트폴리오 자산운용 중 ETF, MMF, TD, 자산배분형 상품, 채권형펀드 등 고객에게 제공하는 자산운용 보고서를 자동으로 생성하는 시스템을 개발하고 평가했다. GPT-4, M2M-100, KoBART 모델을 결합해 번역, 요약, 보고서 작성 과정을 자동화했으며, 생성된 보고서와 원문 자산운용 보고서 간 평균 코사인 유사도는 90% 이상을 기록했다. 이 AI 시스템은 기존 방식 대비 효율성을 향상시켰으며, 금융 분야에서의 실용적 가치를 확인하였다.

• Journal of Intelligence and Information Systems
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• v.15 no.4
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• pp.65-78
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• 2009

The rapid changes of financial environment have increased the need and demand for personal financial advisory service from financial experts. In particular, as the individual customers want to get more customized financial services, the financial institutions created the private banking (PB) sector and have constantly expanded their PB services. However, it remains still problematic that the private banking system requires high costs so that the number of eligible customers who can have proper PB services is quite limited. To solve this problem, we propose an intelligent agent that can provides specialized and customized personal financial advisory services to the customers with low costs. The proposed agent systemizes and structures the information and knowledge of financial experts in private banking services so that individual customers can easily access to high-quality PB services when they need. On the first attempt we develop a framework of U-smart PB, an intelligent agent for personal financial management based on different scenarios related to personal financial decisions, and derive its core services. This system not only provides information simply, but also proposes to support personal investment decisions technically as an intelligent agent that embodies real-time customized financial management in a ubiquitous environment, regardless of time and place.

• Asia-Pacific Journal of Business Venturing and Entrepreneurship
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• v.2 no.4
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• pp.103-133
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• 2007

The purpose of this study is to investigate whether customer satisfaction is affected by the expenditure for the customer satisfaction such as advertising, promotion, and training. This study also investigate whether the financial performance of the firm is affected by the customer satisfaction. The major findings are summarized as following. First, the customer satisfaction is affected by the expenditure for the customer satisfaction such as promotion, training. But customer satisfaction is not affected by advertising cost. Second, considering the time-lag and incremental valiables, the relationship between customer satisfaction and expenditure for the customer satisfaction is not founded. Third, the customer satisfaction affects positively on the corporate financial performance, such as ratio of operating income to sales, ratio of net income to sales, return on total assets, and return on equity. Finally, considering the time-lag the relationship between customer satisfaction and financial performance is not founded. Considering the incremental valiables, the relationship between customer satisfaction and financial performance is founded when ratio of operating income to sales and return on total assets are used financial performance. These findings imply that the expenditure for promotiom and training is needed to increase the customer satisfaction. Also improvement customer satisfaction is needed to increase the financial performance. The limitations of this study are as following. First, this study could not consider the other variables that would affect on the relationship among expenditure for customer satisfaction, level of customer satisfaction, and financial performance. Second, the results of this study are difficult to generalize because this study is focused on the service industry.

• Asia Marketing Journal
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• v.10 no.3
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• pp.103-125
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• 2008

After having changed its corporate brand from LG Fire & Marine Insurance to LIG Non-life Insurance in 2006, LIG Insurance has successfully built the corporate image as the leading insurance financial group by engaging in extensive corporate social responsibility activities. LIG, as 'a partner for sharing precious moments of life', intended to provide customers a new value of an insurance by building up the new corporate brand. It established three values to be shared internally. First was to instill a brand value orientation within the organization. Second, the firm identified the brand's value to be delivered to the customers. Third, they defined the image objective to be communicated to them. Based on these set of objectives, the company designed and implemented an integrated marketing communication(IMC) strategy over several years. The result was a successful transition to the new corporate brand name.

• Journal of Venture Innovation
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• v.6 no.3
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• pp.221-240
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• 2023

In a recent study conducted in South Korea, a nation grappling with the implications of an increasingly super-aged society, researchers empirically analyzed the factors influencing seniors' satisfaction with financial institutions' wealth management (WM) services. We surveyed 250 seniors who utilized financial institutions' wealth management services. Independent variables such as product(diversity, profitability, stability), employee(expertise, problem-solving ability, customer orientation), physical evidence, process, inheritance service, and trust service were carefully examined. Employing hierarchical regression analysis, we tested hypotheses within an established research model. The findings revealed that variables like product stability and profitability, employee problem-solving ability, customer orientation, process, inheritance service, and trust service significantly positively affected satisfaction with WM services. In contrast, no substantial association was detected between satisfaction and factors like product diversity, employee expertise, or physical evidence. Among the influential factors, the order of impact was determined to be employee customer orientation, problem-solving ability, trust service, product stability, inheritance service, product profitability, and process. This research provided essential insights into the nuanced preferences and needs of seniors concerning wealth management services. The detailed examination of the subject might also shed light on similar challenges faced in the other aging societies. As the global population continues to age, the implications of this study could reach far beyond the borders of South Korea. By understanding these key determinants of satisfaction, financial institutions worldwide can tailor their wealth management services to better meet the unique demands of the senior population.

• Journal of Global Scholars of Marketing Science
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• v.4
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• pp.53-86
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• 1999

오늘날 기업간 M & A가 활발히 진행되면서 브랜드 자산가치에 대한 연구는 학계와 실무계에 있어 커다란 관심이 집중되면서 브랜드의 역할에 대해서 다양한 새로운 관점이 제시되고 있다. 브랜드 자산가치와 관련한 기존의 연구들은 주로 평가에 관한 것이 대부분이었으나 최근에 와서 브랜드 자산가치의 중요성이 부각됨으로써 브랜드 자산가치의 형성에 대한 영향요인의 연구가 활발히 이루어 지고 있다. 하지만 이틀 연구의 대부분은 제품 품질과 광고톨 중심으로 한 기업의 통제 변수인 마케팅믹스-4P(product, price, place, promotion)-에 연구의 초점을 맞추고 있다. 하지만, 오늘날 기술혁신에 힘입어 규모의 경제성이나 경험효과에 의한 비용 우위는 거의 기대될 수 없게 되었고, 품질에서도 기업간의 격차가 현저히 줄어들었다. 그러고 막대한 비용의 문제로 인하여 매스미디어등의 광고를 통한 브랜드 자산가치의 형성이 결코 쉬운 일이 아니다. 특히 오늘의 국내의 기업현실을 감안하면 더욱 어려운 실정이다. 따라서, 본 연구에서는 기존의 연구에서 다루지 않았던 고객만족 실현를 위한 핵심개념인 내부마케팅과 다양한 소비자 욕구에 있어 신속히 대응하는 브랜드 수의 증가를 브랜드 자산가치의 형성에 대한 새로운 영향요인으로 선정하여 마케팅믹스 요인과 더불어 이들의 영향성을 실증분석을 통하여 검증하였다. 본 연구의 결론을 이용하여 다음과 같은 브랜드 자산가치에 대한 마케팅에 있어서 전략적 시사점을 제안한다. 첫째, 브랜드 자산가치톨 형성 내지 강화하기 위해서는 내부마케팅 요인, 브랜드수의 증가요인, 마케팅믹스 요인중에서 어느 한 요인만으로 한계가 있기 때문에 3가지 요인을 동시에 활용하여 시너지 효과를 노려야할 것이다. 아울러 다양화, 세분화되어 가고 있는 소비자 니즈에 신속히 대용하기 위해서는 브랜드의 수의 증가를 통한 마케팅전략으로의 실천이 시의 적절한 방법중 하나라고 판단된다. 둘째, 기존의 많은 연구에서 알 수 있듯이 그동안 브랜드 자산가치의 구성요소에 대한 영향 요인으로 마케팅믹스적 요인을 주로 다루어 왔는데, 본 연구 결과에 의하면 내부마케팅요인과 브랜드수의 증가요인도 브랜드 자산가치의 구성요소에 많은 영향을 미치는 것으로 나타났기 때문에 기업들은 이들 요인에 대한 세밀한 검토와 관심이 요구된다. 셋째, 기업들은 향후 브랜드 자산가치를 증대하기 위한 장기적이고 전략적인 관리방안이 요구된다.

• Asia Marketing Journal
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• v.5 no.4
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• pp.48-71
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• 2003

본 논문은 기업들의 점증하는 체계적 브랜드 관리에 대한 필요를 인식하면서 이에 부응하기 위한 하나의 브랜드 관리 시스템을 제안하고자 한다. 일반적으로 전략적인 브랜드 관리는 브랜드자산의 구축, 브랜드자산의 측정과 진단, 브랜드 자산의 관리를 포함한다(Keller 1998). 그러나 이 논문에서 제안하고자 하는 브랜드 관리 시스템인 Brand Value-Up 은 주로 상표 자산의 측정과 진단에 관한 시스템이다. 이 논문에서 Brand Value-Up 을 제안하기 위해 우선 기존의 대표적인 브랜드 관리 시스템들을 검토하였다. 그리고 나서 이들의 미비점들을 분석하였으며, 나아가서 기존 시스템들의 미비점을 보완하는 시스템으로서 Brand Value-Up 을 소개하였다. 또한 Brand Value-Up 은 고객 중심의 브랜드진단 평가모델로서 결과지표 (Awareness Power, Functional Power, Image Power)와 성과지표(Brand Performance)로 구분하여 구체적으로 전략적인 시사점을 얻기 위한 모형으로서 제안하였다. 실제로 주요 국내 브랜드 (21 개 제품 106 개 브랜드)를 대상으로 한 분석을 통해 Brand Value-Up 의 활용 예를 보였으며, 마지막으로 이 시스템이 갖는 마케팅적인 의미와 시사점을 논의하였다.

• Journal of Global Scholars of Marketing Science
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• v.11
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• pp.59-78
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• 2003

Thus the purpose of this study is to determine how the brand equity is formed in the psychological process of customers by reviewing previous studies of relations between marketing factors influencing the formation and elements for the formation. Results of the study and their suggestions can be summarized as follows. First, among precedent factors required for the formation of the brand equity, advertisement was found having positive effects on both brand awareness and brand image irrespective of the two groups, or high and low involvement groups. Sales promotion did not have any effects on both brand awareness and brand image in the low involvement group while positively affecting brand awareness in the high involvement group. Distribution intensity was found having effects on both brand awareness and brand image in all of the two groups. Second, relations between brand awareness and brand image showed that the former has effects on the latter in both high and low involvement groups. This suggests that brand awareness plays a role in associating brand image. Third, relations among brand awareness, brand image and brand preference showed that both of the former twos influence the other in the high involvement group and that brand awareness cannot influence brand preference in the low involvement group. Fourth, relations between brand preference and brand loyalty showed that the former has effects on the former in both high and low involvement groups. This suggests that there is little possibility for consumers preferring specific brands to turn to other brands which have advantages such as price discount and gift presentation.

• Proceedings of the Korean Institute Of Construction Engineering and Management
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• autumn
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• pp.333-336
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• 2001

The future industry, intangible assets, like expertise, customer satisfaction, and employee's volition and capability, create more company value than any other components. The company's outcome mostly depends on managing these intangible knowledge assets. Construction industry is trying to adapt knowledge management system to manage their knowledge assets, but Hey do not build up knowledge assets definition and knowledge assets classification as much as other industries do. Most researches related knowledge assets classification are not concentrated on construction industry so it is need to define knowledge assets and establish knowledge assets classification of construction based on construction characteristics and informations. With this research result, construction knowledge assets classification can be the basis of knowledge asscts evaluation and knowledge map for knowledge management system.