• Title/Summary/Keyword: 고객윤리의식

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Effect of the Private Security Guard Unethical work ethic on job attitude and customer service (민간경비원의 비윤리적 직업의식이 직무태도 및 고객서비스에 미치는 영향)

  • Kang, Kyoung-Soo;Kim, Sang-Jin
    • Convergence Security Journal
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    • v.11 no.2
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    • pp.55-64
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    • 2011
  • This study is to investigate the relationship of the effect of the private security guard unethical work ethic on job attitude and customer service. We extracted about 450 people examples after the Selection of the private security guard's in active service in Seoul in 2010, and totally 412 people examples were used. This study carried out factorial analysis, reliability analysis, correlation analysis, multiple regression analysis and pass analysis using SPSSWIN 16.0. The followings are conclusions. First, unethical work ethic affects on job attitude partially. Namely, tampering with work and information leaks reduce job attitude. Also, information leaks increase company's turnover rate. Second, unethical work ethic has no effect on customer service. Third, job attitude affects on customer service partially. In other words, the organizational commitment improves the quality of service but decreases the customer-centered service. Fourth, unethical work ethic has an effect on job attitude and customer service indirectly.

Effects of Purpose of Visiting Coffee Shop on Customer's Ethics and Revisit Intention (커피전문점 방문목적이 고객윤리의식과 재방문의도에 미치는 영향)

  • Lee, Choongsoon;Lee, Sang-Mi
    • The Journal of the Korea Contents Association
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    • v.15 no.6
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    • pp.520-528
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    • 2015
  • The purpose of this study is to examine how the purpose of visiting coffee shop affect the customer's ethics and customer's revisit intention. A total of 247 effective questionnaires for empirical data analyses were obtained from the university students who had the experiences of visiting coffee shops. Trough the literature review it was suggested that three factors of visiting purpose encompassed studying(working), leisure time, coffee & snack. To test the proposed hypotheses, exploratory factor analyses and multiple regression analyses were conducted. The results showed that two factors, studying(working) and coffee & snack, of visiting purpose influenced customer's ethics significantly. Among three factors, leisure time and coffee & snack were found to affect customer's revisit intention significantly. Based on the results, the meaningful implications and limitations were discussed.

은행원의 정보윤리 수칙에 관한 연구

  • 정경수;이동열;김병곤
    • Proceedings of the Korea Association of Information Systems Conference
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    • 1997.10a
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    • pp.489-502
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    • 1997
  • 90년대에 들어오면서 개인용 컴퓨터 보급의 확산, 컴퓨터교육의 일반화, PC통신서 비스의 확대 등으로 인하여 우리 사회에 정보화가 급속히 이루어지면서 정보화의 역기능적 인 사례가 폭발적으로 증가하고 있다. 1955년에 발생한 역기능 사례중 대표적인 것은 컴퓨 터바이러스에 의한 피해, 개인정보를 다루는 기관에서 내부인에 의한 개인정보의 유출, 컴 퓨터에 무단 침입하여 자료의 변조 및 삭제, 금융기관에서 단말기를 조작하여 고객의 예금 을 횡령하는 경우, 그 외에 신용카드나 증권 및 채권을 위조한 사례 등이 포함되고 있다. 이와 같은 정보화사회의 역기능을 해결하기 위하여 관련법들이 제정되고 있지만 법만으로는 완전히 해결이 어렵다. 왜냐하면 대부분의 법들이 윤리적인 원칙에 입각하여 제정되지만 윤 리적인 문제와 법률적인 문제는 다르기 때문이다. 따라서 본 논문에서는 정보윤리의 개념과 중요성을 살펴보고, 컴퓨터 관련 범죄의 절대다수를 차지하고 있는 금융기관을 대상으로 설 문조사를 실시하여 종업원들의 정보윤리에 대한 의식 수준을 측정하고 컴퓨터관련 범죄의 예방을 위한 정보윤리 수준의 제고방안에 대하여 연구하였다.

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Correlation between Ethical Factors and Their Competitiveness of Small and Medium Enterprises (중소기업의 윤리적 특성요인과 기업경쟁력 간의 관계)

  • Lee, Byeong-Seop;Jeon, In-Oh
    • The Journal of the Korea Contents Association
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    • v.8 no.6
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    • pp.175-185
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    • 2008
  • This study would be research for correlations between ethical factors and company's competitiveness of small and medium enterprises thorough recognizing of important company ethic and approaching to them theoretically. This study has collected all information which small and medium enterprises around Seoul and Kyounggi province and employing more than 5, which 134- survey are used totally. Study reveals that firstly customer and social responsibility provide Positive effects on the organization Dust, secondly CEO's views serve those positive effects as well, thirdly it is not preyed that ethical capacity of company have a positive effect on organization trust. Fourthly, organization trust has good effects on competitiveness of product and price. This results lead to some suggestions as follows. First of all, company should serves systemized value to customers and their societies. For that, it is necessary to analyse their needs and to reflect them into corporate management to build close relationship with customers and reliable marketing activities, efforts to enhance corporate images. This chain of work can make employees feel proud themselves. Secondly, supervisors including CEO should set the pace with high-consensus for ethical behaviour. Thirdly, ethical factors should be improved for improving organization trust simultaneously. Every customer, no matter they are inner or outer, should have highly required ethical understandings for their networks. Furthermore, they have to enhance organization trust and to strengthen company competitiveness through stimulating employee's courages and contribution.

The Effects of the Organizational Characteristics and Ethics of Private Security Industry on the Organizational Citizenship Behavior of the Employees (민간경비업의 조직특성과 조직윤리가 조직시민행동에 미치는 영향)

  • Kang, Min-Wan
    • Korean Security Journal
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    • no.36
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    • pp.7-28
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    • 2013
  • In Korea, the size of the private security industry has grown rapidly since the enactment of the Security Business Act in 1976. Unfortunately, the quantitative development has not been accompanied by the comparable qualities, and this shortcoming can be attributed to different unethical incidents caused by the private security officers. This study examined the causal relationship between the organizational characteristics according to the organizational ethics and the organizational citizenship behavior to provide suggestions to promote the ethics of the private security officers, and ultimately play the role of a theoretical foundation for the qualitative advancement of the industry. Private security officers in Seoul and the Gyeonggi province in Korea were studied by using the purposive sampling method and the following results were obtained. First, except for the altruism factor, the levels of organizational ethics perceptions and organizational citizenship behavior of the subjects were relatively high. Moreover, organizational characteristics had a positive partial effect on organizational ethics and organizational citizenship behavior. Furthermore, organizational ethics partially affected organizational citizenship behavior in a positive way, and organizational ethics had a partial mediation effect between organizational characteristics and organizational citizenship behavior. With the results of the analyses, development and management of the ethics training and programs and promoting the ethics among the executives were recommended as a future direction.

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A Comparative Analysis on the Codes of Ethics in Engineering Societies: The Cases of USA and Korea (공학단체의 윤리강령에 관한 비교분석: 미국과 한국의 사례를 중심으로)

  • Song, Sung-Soo
    • Journal of Engineering Education Research
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    • v.11 no.3
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    • pp.78-89
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    • 2008
  • This paper analyses the codes of ethics of eight engineering societies in USA and Korea focusing on fundamental canons, and major findings are as follows. Firstly, engineering societies in Korea began to make a code of ethics recent1y. Secondly, codes of ethics in USA have similar contents by mutual learning contrary to Korean cases. Thirdly, some codes of ethics in Korea are very poor and their presence are not well perceived. Fourthly, codes of ethics in Korea don't cover comprehensively responsibility to the public, to employers or clients, and to the profession. Fifthly, engineering societies in USA hold paramount the safety, health, and welfare of the public. Sixthly, new social issues including sustainable development are well discussed in the codes of ethics in USA.

A Study for how a CEO's moral management influences on his employees' absorbing into their business in a Stock company (증권회사 CEO의 윤리경영이 조직몰입에 미치는 영향 연구)

  • Kang, Chang-Won
    • Journal of Distribution Science
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    • v.6 no.1
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    • pp.63-77
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    • 2008
  • The source of a business competition is man and the core of a business success depends on people's ability, efforts and cooperation. Therefore, modern managers are making varied efforts to perform the ethical management for the organization immersion and job satisfaction of the employees. The managers of the financial agencies including the enterprises competing in the global market, face numerous ethical issues and problems. Considering the reality that financial institutions are actively asked to perform the responsibility and duties sincerely, the tasks how the head of financial agency will accept the social study of the level of ethics and change the level of recognition, and how he will settle it as the natural feature in the institution, become an important management target. In addition, it is necessary to figure out how the ethical management of the head of the financial agency will affect the organizational immersion of the employees. Based on the objective of this study, we attempted to confirm how the ethical management will of the head of the financial institution would affect the organizational immersion, the employees' mental result variables. Through this study, it became necessary for the directors of the financial institutions to search for the methods to improve the system of management and enhance the observance will of the business ethics so that they may not cause the disposition of the violation of the business ethics owing to the enforcement to achieve the target of the results of the business or the error recognition of the norm. Further, the heads of banks will have to set a management policy focused on the democratic management and the ethical justice based on the participating methods to induce the cooperative commitment of the stock company employees not to be shifted from the globalization and the competitive society.

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Improvement of a Potential Integrity on Korean Police (우리나라 경찰의 잠재청렴도 향상방안)

  • Cho, Ho-Dae
    • The Journal of the Korea Contents Association
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    • v.9 no.7
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    • pp.268-275
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    • 2009
  • Today, in order to cope with the changing security environments and the citizen demand actively and efficiently, the Korean police is attempting a great change inside and outside such as the practical application of decentralized police system. Police's corruption is serious in various statistical data that present from lower part that is show. compares to continuous upright improvement effort and evaluation of the inside of the police system. the citizens recognition against it is evaluated lowly. The difference of recognition on police potential integrity between members of the police organization, the citizen and the external agency points the insufficiency of police improvement, deficiency of effective system and policy, organization culture as causes.

The improvement of a potential integrity on Korean Police (우리나라 경찰의 잠재청렴도 향상방안)

  • Cho, ho-dae;Han, sang-am
    • Proceedings of the Korea Contents Association Conference
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    • 2007.11a
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    • pp.315-318
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    • 2007
  • Today, in order to cope with the changing security enviornments and the citizen demand actively and efficiently, the Korean police is attemting a great change inside and outside such as the practical application of decentralized police system and investigation structure regulation. Compares to continuous upright improvement effoer and evaluation of the inside of the police system, the citizens recognition against it is evaluated lowly. The difference of recognition on police potential integrity between members of the police organization, the citizen and the external agency points the insufficiency of police improvement, deficiency of effetive system and policy, organization culture as causes.

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Educational Effects of an Appropriate Technology Engineering Design Workshop with the People in Need (제3세계 현지인과 함께하는 적정기술 공학설계 워크숍의 교육적 효과)

  • Yi, Kang;Han, Youn-Shik;Kim, Kyung-Mi
    • Journal of Engineering Education Research
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    • v.16 no.2
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    • pp.3-10
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    • 2013
  • This paper aims to present the model of engineering design education workshop for appropriate technologies. Since 2008 Handong Innovation Center for Engineering Education and a Non-Profit Organization, Sharing and Technology, held engineering design workshop during every summer break. We present the contents of the workshop and analyze the educational effects of the program. The workshop is entitled "Engineering Design Academy for the other 90%" because we take it serious that most of the research and development efforts of the science and technologies in the world is just focused on the rich people while the other 90% people in the world are unreachable from the benefits of the modern technologies. By the workshop we tries to provide the college students the perspectives on the worldwide poverty problems and to encourage them to serve the 3rd world people in need through their specialties in the field of engineering profession. The evaluation results by participants are very positive. Especially, we began invite the 3rd world people to the workshop as design problem clients from 2010 summer workshop. The evaluation from them are also very positive. The analysis results on the educational effects of the workshop show that the workshop improves the students skills required by the ABEEK (Acreditation Board of Engineering Education of Korea) including not only design capability but also team work, communication skill, understanding the social impacts of engineering design, engineering ethics, and globalization.