• Asia Marketing Journal
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• v.3 no.2
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• pp.69-91
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• 2001

고객이 서비스상의 실패에 대해 때로는 강한 부정적 반응을 보이기에 서비스를 제공하는 조직의 서비스회복능력은 고객만족을 달성하기 위해 강력하고 효율적으로 운영되어야 한다. 따라서 본 연구는 온라인상의 서비스인 ISP업체(10개의 회사)를 대상으로 온라인 서비스 상에서 고객이 서비스상의 불만을 경험할 때 기업이 고객의 불만을 회복시켜 만족으로 전환시키려는 회복속성들이 실제로 고객이 가지는 분배상의 공정성, 절차상의 공정성 및 상호작용 공정성에 어떤 영향을 미치는가를 실증적으로 검증하기 위한 것이다. 이를 위해 10개의 ISP업체를 선정하고 해당 업체에 대해 불만을 가진 고객들이 기업의 불만제거 노력에 대해 평가하도록 하였다. 가설 검증을 위해 LISREL을 이용하여 서비스의 회복속성인 보상, 신속한 반응, 무반응, 사과, 사전보상제공 등이 분배상공정성, 절차상 공정성, 상호작용 공정성에 직접적으로 미치는 효과를 파악하고 이 공정성의 요인들이 만족에 미치는 영향도 실증적으로 검증하였다. 온라인 상이라는 새로운 환경을 고려하여 기존의 모델에서 간과된 부분을 확인하기 위해 확장 모델을 제시하여 새로운 의미를 가진 경로가 존재하는지 확인하고 이 부분에서 유의적인지 않은 경로를 배제한 수정모델을 제시하였다. 기존의 연구를 바탕으로 제시된 가설은 연구모델에서 경로 계수를 추정하고 이에 대한 t값을 통해 검증하였다. 본 연구에서 제시하는 시사점으로는 고객의 서비스 실패 및 회복상황에 대한 평가의 이론적 원칙을 설명하고 관리자에게 각각의 서비스 실패와 일치하는 서비스 회복전략을 제시하여 운영상의 가이드 라인을 제시한다고 할 수 있다

• Fire Science and Engineering
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• v.25 no.2
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• pp.39-46
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• 2011

In correctional facilities with majority of occupants in custody, the safe evacuation guide without getaway accidents should be very important due to complexity in escape paths. Fire causes are various in correctional facilities, for example, arson fire is a major cause in mental treatment facilities, however, old facilities or carelessness of flammable materials consist of fire causes in jail facilities. Both types of correctional facilities are the same in terms of many casualties from the fire cases. The thesis focus on escape paths and evacuation guide plans on the basis of analysis on fire cases and structural vulnerability, and then an electronic unlocking system is concededly installed for safe evacuation of occupants in custody without getaway accidents. Especially, the effect of the electronic unlocking system is going to be analyzed on the basis of RSET (required safe egress time) in order to realize for the occupants to evacuate safely to the front yard in case of emergency. In conclusion, if electronic security allowed system with USN (Ubiquitous Sensor Networks) technology should be installed in multi-storey correctional buildings, it is proposed that the occupants in custody might be a guided safely without getaway trials.

• Journal of the Korean Society of Propulsion Engineers
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• v.3 no.1
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• pp.24-33
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• 1999

For performance prediction and diagnostics of gas turbine engines, linear and non-linear gas path analysis are applied. In order to find optimal instrument parameters to detect the physical faults such as (outing, erosion and corrosion, non-linear gas path analysis is used. A typical industrial gas turbine engine, TB5000, is used to study the effect of physical faults on engine performance. Through comparison of RMS error between linear and non-linear gas path analysis, the optimal instrument parameters can be defined. As a result, it is found that the linear GPA has the level of error introduced by the assumption of the linear mode: can be of the same order of magnitude as the fault being soughtwhile the non-linear GPA can be solved the non-linear relationships between dependent and independent parameters using an iterative method such as the Newton-Raphson method with sufficient accuracy.

• Journal of Practical Engineering Education
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• v.12 no.2
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• pp.309-319
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• 2020

Billiards is a fun and popular sport, but both route planning and cueing prevent beginners from becoming skillful. A beginner in billiards requires constant concentration and training to reach the right level, but without the right motivating factor, it is easy to lose interests. This study aims to induce interest in billiards and accelerate learning by utilizing billiard path prediction and visualization on a highly immersive augmented reality platform that combines a stereo camera and a VR headset. For implementation, the placement of billiard balls is recognized through the OpenCV image processing program, and physics simulation, path search, and visualization are performed in Unity Engine. As a result, accurate path prediction can be achieved. This made it possible for beginners to reduce the psychological burden of planning the path, focus only on accurate cueing, and gradually increase their billiard proficiency by getting used to the path suggested by the algorithm for a long time. We confirm that the proposed AR billiards is remarkably effective as a learning assistant tool.

• The Journal of the Acoustical Society of Korea
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• v.32 no.6
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• pp.455-471
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• 2013

Active sonar has been commonly used to detect targets existing in the shallow water. When a signal is transmitted and returned back from a target, it has been distorted by various properties of acoustic channel such as multipath arrivals, scattering from rough sea surface and ocean bottom, and refraction by sound speed structure, which makes target detection difficult. It is therefore necessary to consider these channel properties in the target signal simulation in operational performance system of active sonar. In this paper, a monostatic active sonar system is considered, and the target echo, reverberation, and ambient noise are individually simulated as a function of time, and finally summed to simulate a total received signal. A 3-dimensional highlight model, which can reflect the target features including the shape, position, and azimuthal and elevation angles, has been applied to each multipath pair between source and target to simulate the target echo signal. The results are finally compared to those obtained by the algorithm in which only direct path is considered in target signal simulation.

• Journal of Convergence for Information Technology
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• v.11 no.12
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• pp.244-253
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• 2021

This study examined how the fire evacuation induction service system using a smartphone navigation application in the event of a fire affects the fire evacuation time, and the following conclusions were drawn. 1. The evacuation time was reduced by 22 seconds when the navigation application was used in computer scenario simulation. Even in the demonstration simulation, the evacuation time was reduced by 40 seconds when the navigation application was used. This indicates that the navigation application is effective in shortening the evacuation time in case of fire. 2. As a result of the demonstration scenario simulation, the time until the end of evacuation was 39 seconds faster in the case of evacuation guidance than in the case where it was not conducted. 3. No bottlenecks occurred in the evacuation route during the demonstration scenario simulation. As a result, there was a difference in the time required to complete the evacuation between the computer scenario simulation and the demonstration scenario simulation.

• Journal of Institute of Control, Robotics and Systems
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• v.11 no.3
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• pp.207-213
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• 2005

This paper deals with an autonomous flight guidance and control algorithm design for TR301 tilt-rotor airplane under development by Korea Aerospace Research Institute for simulation purpose. The objective of this study is to design autonomous flight algorithm in which the tilt-rotor airplane should follow the given waypoints precisely. The approach to this objective in this study is that, first of all, model-based inversion is applied to the highly nonlinear tilt-rotor dynamics, where the tilt-rotor airplane is assumed to fly at helicopter flight mode(nacelle angle=0 deg), and then the control algorithm, based on classical control, is designed to satisfy overall system stabilization and precise waypoint following performance. Especially, model uncertainties due to the tiltrotor model itself and inversion process are adaptively compensated in a simple neural network(Sigma-Phi NN) for performance robustness. The designed algorithm is evaluated in the tilt-rotor nonlinear airplane in helicopter flight mode to analyze the following performance for given waypoints. The simulation results show that the waypoint following responses for this algorithm are satisfactory, and control input responses are within control limits without saturation.

• Computational Structural Engineering
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• v.9 no.3
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• pp.209-216
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• 1996

The primary objective of this paper is to grasp many characteristics of buckling behavior of latticed spherical domes under various conditions. The Arc-Length Method proposed by E.Riks is used for the computation and evaluation of geometrically nonlinear fundamental equilibrium paths and bifurcation points. And the direction of the path after the bifurcation point is decided by means of Hosono's concept. Three different nonlinear stiffness matrices of the Slope-Deflection Method are derived for the system with rigid nodes and results of the numerical analysis are examined in regard to geometrical parameters such as slenderness ratio, half-open angle, boundary conditions, and various loading types. But in case of analytical model 2 (rigid node), the post-buckling path could not be surveyed because of Newton-Raphson iteration process being diversed on the critical point since many eigenvalues become zero simultaneously.

• Journal of the Korean Institute of Intelligent Systems
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• v.20 no.3
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• pp.413-421
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• 2010

In the study, self-organization by color detection is proposed to overcome required constraints for existing self-organization by an external ceiling camera and communication. In the proposed self-organization, each swarm robot can follow its colleague robot and all swarm robots can follow a target by LOS(Line of Sight). The swarm robots follow the moving target by the proposed potential field, avoiding confliction with neighboring robots and obstacles. Finally, all swarm robots are reached by a sight among swarm robots. In this paper, for unicycle robots with non-holonomic constraints instead of point robot with holonomic constraints self-organization is presented, it enhances the possibility of H/W realization.

• Korea lubricating oil industries association bulletin
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• no.18
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• pp.12-22
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• 1986

국내정유산업의 후방부문인 윤활유사업은 산업의 발전과 함께 국내 진출, 다국적석유기업에 의하여 원료 및 첨가제의 공급에 의한 단순생산과 마아케팅을 하여 국내시장을 지배하여 왔다. 또한 중화학공업의 발달과 함께 산업기계에 요구되는 윤활유제품도 다양화와 품질고급화로 시장구조가 점점 변화되고 있다. 국내윤활유총생산량중 65$\%$의 시장을 가지고 있는 고급윤활유시장은 4개 제조회사에 의하여 96$\%$의 시장을 유지하고 있다. 각 제조회사의 시장확대정책에 의하여 각대리점에 대한 유통경로의 관리가 중요 마아케팅전략음 되고 있는 실정이다. 제조회사의 대형 소비자에 대한 직매, 직영대리점, 일반대리점에 대한 유통기구중 많은 판매비중을 차지하고 있는 일반대리점에 대하여 4P를 기준하여 대리점측 입장에서 마아케팅 믹스를 분석하였다. 제조회사가 판매대리점에 취하는 마아케팅 전략중 직접적인 방법과 간접적인 방법이 시장관리에 나타나는 갈등정도를 가설로 설문지를 작성하여 6월 10일부터 6월 19일까지 경인지역은 조사원에 의한 직접방문과 지방은 등기우편에 의하여 50개 일반대리점에 송부하여 60$\%$의 회수율을 보였다. 응답자료를 통하여 제조회사의 직접적인 시장관리방법과 간접적인 시장관리방법을 사용시 일반대리점에 대한 갈등해소 정도를 상관분석을 통한 통계처리를 하였다. 본 연구결과는 다음과 같은 사실을 얻을수 있었다. 제조회사가 일반대리점에 실시하는 직접적 또는 간접적인 시장관리는 일반대리점에 대하여 갈등해소에 커다란 작용을 하지 못한다. 따라서 제조회사는 유통경로에 대한 전략을 첫째, 일반대리점과 직영대리점과의 시장에 대한 마찰해소 둘때, 대리점에 대한 안정적인 판매이윤제공 셋째, 계획적인 판매대리점간 시장경쟁조정 넷째, R & D 투자강화로 제조회사 차원에서 공동으로 산학협동하여 첨가제 및 상표의 국내개발을 이루어 제품가격인하로 장기적인 시장개발이 요청된다는 결론을 얻었다.