• Knowledge Management Research
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• v.23 no.1
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• pp.187-201
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• 2022

Online reviews written by tourists provide important information for the management and operation of the tourism industry. The star rating of online reviews is a simple quantitative evaluation of a product or service, but it is difficult to reflect the sincere attitude of tourists. There is also an issue; the star rating and review content are not matched. In this study, a star rating prediction model based on online review content was proposed to solve the discrepancy problem. We compared the differences in star ratings and sentiment by continent through sentiment analysis on tourist attractions and hotels written by foreign tourists who visited Korea. Variables were selected through TF-IDF vectorization and sentiment analysis results. Logit, artificial neural network, and SVM(Support Vector Machine) were used for the classification model, and artificial neural network and SVR(Support Vector regression) were applied for the rating prediction model. The online review rating prediction model proposed in this study could solve inconsistency problems and also could be applied even if when there is no star rating.

• KIISE Transactions on Computing Practices
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• v.22 no.5
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• pp.240-245
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• 2016

In this study, comments on restaurants, movies, and mobile devices, as well as tweet messages regardless of specific domains were analyzed for sentimental information content. We proposed a system for extraction of objects (or aspects) and opinion words from each sentence and the subsequent evaluation. For the sentiment analysis, we conducted a comparative evaluation between the Structural SVM algorithm and the Latent Structural SVM. As a result, the latter showed better performance and was able to extract objects/aspects and opinion words using VP/NP analyzed by the dependency parser tree. Lastly, we also developed and evaluated the sentiment detector model for use in practical services.

• Advanced Industrial SCIence
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• v.3 no.2
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• pp.1-7
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• 2024

This paper deals with the topic of quantification of soft power through emotional analysis. Sentiment analysis refers to the process of detecting and analyzing emotions or emotions in various data such as text, voice, and images. Therefore, in this paper, we explored the methodology and significance of how soft power can be quantified through emotional analysis. Soft power refers to the ability of a country or organization to influence the behavior of another country or organization in a desired direction. It is built by soft factors such as culture, values, and political system rather than military or economic means. Additionally, sentiment analysis is being used as a useful tool to measure and understand these soft areas.

• Proceedings of the Korea Information Processing Society Conference
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• 2016.10a
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• pp.636-639
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• 2016

빅데이터의 일종인 뉴스기사 중에 아이돌 그룹관련 뉴스기사는 아이돌 그룹의 대중적 인기에 힘입어 전체 연예계 기사 중에 점점 큰 비중을 차지하고 있다. 아이돌 그룹의 소속사는 여러 홍보 방법 중 뉴스기사의 노출을 통해 비교적 저렴한 비용으로 홍보하여 음원차트 순위 향상을 위해 노력하고 있다. 본 논문에서는 뉴스기사와 음원차트 간의 상관관계를 분석하여 뉴스기사의 노출이 효율적 홍보 수단 인지를 알아보기 위해 먼저 감성분석을 통해 긍정기사와 부정기사가 음원차트 순위에 미치는 영향을 분석하고, 뉴스기사의 수가 많을수록 음원차트 순위가 상승하는지에 대해 알아보고자 한다. 이를 위해 본 논문에서는 R 언어를 이용하여 데이터 수집을 위한 웹 크롤러 설계, 회귀분석을 이용한 감성사전 구축 및 감성분석, 마지막으로 피어스만 상관계수를 이용한 상관관계 분석을 수행한다.

• The Journal of Society for e-Business Studies
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• v.21 no.4
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• pp.69-80
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• 2016

Cognitive and emotional product design is becoming crucial because the technology gap decreases more and more. Product design guidelines and the corresponding database are therefore needed to support sensing (e.g. sight, hearing, touch), cognition (e.g. attention, memory) and emotion (e.g. aesthetics, functionality) which users feel differently according to their genders and ages. The user property information which is extracted from various experiments can be used as critical criteria in product design and evaluation, and it is necessary to develop the integrated database of cognition and emotion where to store the user property information. In this research, we design the user property metadata for supporting cognitive and emotional product design and then develop a prototype system. The metadata is designed to reflect the classification of cognition and emotion by investigating and classifying the previous studies related to sensing, cognition and emotion. The user property information is designed in RDF (Resource Description Framework), and a prototype system is developed to store user property information of cognition and emotion based on the designed metadata.

• Proceedings of the Korean Institute Of Construction Engineering and Management
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• 2007.11a
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• pp.622-625
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• 2007

Emotional Management refers to the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships. Although many of the companies are currently emphasizing that the emotional management is a very important for the management, the study of the emotional management is still extremely passive. This paper is to explain about the reason why emotional management which is becoming an ongoing issue recently should focus less on customers but more on staffs (personnel) in building industries. Furthermore, the paper suggests the required emotional management to the staffs (personnel) with the data from the survey carried out. Finally, this paper is aimed to solve the difficulties that the building industry related would have.

• Journal of Korea Society of Industrial Information Systems
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• v.27 no.1
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• pp.49-62
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• 2022

Online customer review data can be easily collected on the Internet and also they describe sentimental evaluation of a product in different aspects. Previous sentiment analysis studies evaluate the degree of sentiment with review data, which may have multiple sentences describing different product aspects. Since different aspects of a product can be described in a sentence, the proposed method suggested analyzing a sentence to build a pair of a product aspect terms and sentimental terms. Bidirectional LSTM and CRF algorithms were used in this paper. A pair of aspect terms and sentimental terms are evaluated by pre-defined evaluation rules. The paper suggested using the result of evaulation as inputs of QFD, so that the quantified customer voices effect on the requirements of a new product. Online reviews for a hair dryer were used as an example showing that the proposed approach can derive reasonable sentiment analysis results.

• Journal of the Korean Data and Information Science Society
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• v.26 no.2
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• pp.409-418
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• 2015

With the development of mobile devices and Internet, information exchange has actively been made through SNS and Blogs. Blogs are widely used as a space where people share their experience after their visit to tourist attractions. We propose a method of recommending associated tourist attractions based on tourists' opinions using issue analysis, association analysis, and sentimental analysis for various online reviews including news in order to help to develop tour products and policies. The result shows that north area of Chungbuk province has been selected as issue attractions, and associated attractions/keywards have been identified for given well-known attraction. Positive/negative opinion for review texts has been analyzed and user can grasp the reason for the sentiments. Multidimensional analysis technique has been integrated to derive additional sophisticated insights and various policy proposal for smart tourism.

• The Journal of the Korea institute of electronic communication sciences
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• v.15 no.4
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• pp.739-746
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• 2020

The fourth industrial revolution introduced at world economic forum in 2016 has had huge effects on tourism industries as well as the change of core technologies in ICT such as big data, IoT, etc, This paper proposes the methods to propel tourism of Yoesu city through big data analysis and questionnaires. Sensitive words and positive-negative trend are extracted by Social Metrics and the keywords for Yeosu tour trends are extracted and analyzed by Naver datalab, and the results are visualized by R language. And frequency, difference, factor, covariance and regression analysis in SPSS are executed for the questionnaires for 493 visitors who traveled in Yeosu city. Sentiment analysis for Yeosu tour and maritime cable car shows that positive effect is much more than negative one. The analyses for questionnaires in SPSS show that Yeosu area is statistically significant to tour satisfaction index and tour revitalization for Yeosu, and favorite sightseeing places and searching electronic devices for age groups are different. The sightseeing places such as a maritime park with soft contents that give joyfulness and healing to tourists are highly attracted in both the big data and questionnaires analysis.

• The Journal of Society for e-Business Studies
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• v.25 no.1
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• pp.13-33
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• 2020

This study proposes a Korean sentimental analysis algorithm that utilizes a letter-unit embedding and convolutional neural networks. Sentimental analysis is a natural language processing technique for subjective data analysis, such as a person's attitude, opinion, and propensity, as shown in the text. Recently, Korean sentimental analysis research has been steadily increased. However, it has failed to use a general-purpose sentimental dictionary and has built-up and used its own sentimental dictionary in each field. The problem with this phenomenon is that it does not conform to the characteristics of Korean. In this study, we have developed a model for analyzing emotions by producing syllable vectors based on the onset, peak, and coda, excluding morphology analysis during the emotional analysis procedure. As a result, we were able to minimize the problem of word learning and the problem of unregistered words, and the accuracy of the model was 88%. The model is less influenced by the unstructured nature of the input data and allows for polarized classification according to the context of the text. We hope that through this developed model will be easier for non-experts who wish to perform Korean sentimental analysis.