• Journal of Service Research and Studies
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• v.13 no.4
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• pp.70-96
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• 2023

Recently, the high turnover rate of nursing staff and the problems caused by increased job stress have been highlighted as social issues, and the problem of 'Taeoom' in nursing organizations has received increasing attention. Therefore, the purpose of this study is to propose a solution to the Taeoom problem, including bullying in the nursing work environment, as there is an urgent need to find a solution to prevent and overcome this problem. For this purpose, based on the S-O-R framework and previous studies, job stress and turnover intention were derived as outcome variables of Taeoom and communication competence as an antecedent factor, and a research model was constructed with the expectation that mindfulness and social support would serve as moderating variables to help overcome this problem. Data were collected through a survey of 300 nurses who had experienced Taeoom within the past year, and the hypotheses were tested using a structural equation model. The results revealed that the higher the communication competence of nurses, the less they perceived the damage of Taeoom, and that the damage caused by Taeoom leads to turnover intention through high job stress. In addition, mindfulness and social support significantly attenuated the positive effects of burnout on job stress and job stress on turnover intention, respectively. The significance of this study is that it proposed an extended P-S-O-R framework by adding a prevention stage to the existing S-O-R framework, and further tested the moderating effects of mindfulness and social support variables. It is expected that the findings of this study will provide concrete guidelines to prevent and overcome the Taeoom problem that can be applied in practice.

• Journal of Intelligence and Information Systems
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• v.24 no.4
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• pp.171-196
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• 2018

With the development of the web, two-way communication and evaluation became possible and marketing paradigms shifted. In order to meet the needs of consumers, web design trends are continuously responding to consumer feedback. As the web becomes more and more important, both academics and businesses are studying consumer emotions and satisfaction on the web. However, some consumer characteristics are not well considered. Demographic characteristics such as age and sex have been studied extensively, but few studies consider psychological characteristics such as regulatory focus (i.e., emotional regulation). In this study, we analyze the effect of web style on consumer emotion. Many studies analyze the relationship between the web and regulatory focus, but most concentrate on the purpose of web use, particularly motivation and information search, rather than on web style and design. The web communicates with users through visual elements. Because the human brain is influenced by all five senses, both design factors and emotional responses are important in the web environment. Therefore, in this study, we examine the relationship between consumer emotion and satisfaction and web style and design. Previous studies have considered the effects of web layout, structure, and color on emotions. In this study, however, we excluded these web components, in contrast to earlier studies, and analyzed the relationship between consumer satisfaction and emotional indexes of web-style only. To perform this analysis, we collected consumer surveys presenting 40 web style themes to 204 consumers. Each consumer evaluated four themes. The emotional adjectives evaluated by consumers were composed of 18 contrast pairs, and the upper emotional indexes were extracted through factor analysis. The emotional indexes were 'softness,' 'modernity,' 'clearness,' and 'jam.' Hypotheses were established based on the assumption that emotional indexes have different effects on consumer satisfaction. After the analysis, hypotheses 1, 2, and 3 were accepted and hypothesis 4 was rejected. While hypothesis 4 was rejected, its effect on consumer satisfaction was negative, not positive. This means that emotional indexes such as 'softness,' 'modernity,' and 'clearness' have a positive effect on consumer satisfaction. In other words, consumers prefer emotions that are soft, emotional, natural, rounded, dynamic, modern, elaborate, unique, bright, pure, and clear. 'Jam' has a negative effect on consumer satisfaction. It means, consumer prefer the emotion which is empty, plain, and simple. Regulatory focus shows differences in motivation and propensity in various domains. It is important to consider organizational behavior and decision making according to the regulatory focus tendency, and it affects not only political, cultural, ethical judgments and behavior but also broad psychological problems. Regulatory focus also differs from emotional response. Promotion focus responds more strongly to positive emotional responses. On the other hand, prevention focus has a strong response to negative emotions. Web style is a type of service, and consumer satisfaction is affected not only by cognitive evaluation but also by emotion. This emotional response depends on whether the consumer will benefit or harm himself. Therefore, it is necessary to confirm the difference of the consumer's emotional response according to the regulatory focus which is one of the characteristics and viewpoint of the consumers about the web style. After MMR analysis result, hypothesis 5.3 was accepted, and hypothesis 5.4 was rejected. But hypothesis 5.4 supported in the opposite direction to the hypothesis. After validation, we confirmed the mechanism of emotional response according to the tendency of regulatory focus. Using the results, we developed the structure of web-style recommendation system and recommend methods through regulatory focus. We classified the regulatory focus group in to three categories that promotion, grey, prevention. Then, we suggest web-style recommend method along the group. If we further develop this study, we expect that the existing regulatory focus theory can be extended not only to the motivational part but also to the emotional behavioral response according to the regulatory focus tendency. Moreover, we believe that it is possible to recommend web-style according to regulatory focus and emotional desire which consumers most prefer.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.17 no.4
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• pp.85-91
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• 2016

This study examined the effects of adolescents' stress coping behavior on gambling addiction using the irrational belief of gambling as a mediating variable. For this, a questionnaire survey was conducted on 377 high school students in Jeju. Data processing analysis of the research was verified by Baron & Kenny's regression analysis in 4 phases and a Sobel Test was done to verify the significance level on the mediation effect. The study results can be summarized as follows. First, while problem-focused coping had a negative (-) correlation with gambling addiction, emotion-focused coping had a positive (+) correlation with gambling addiction. Second, the irrational belief of gambling had no mediating effects on the relationship between problem-focused coping and gambling addiction. Third, the irrational belief of gambling had a full mediating effect on the relationship between emotion-focused coping and gambling addiction. In conclusion, emotion-focused coping under stress situations would enhance the gambling behavior by increasing the irrational belief of gambling. Therefore, it is necessary to develop programs to improve the adolescents' stress coping skills and rationally correct their irrational belief of gambling, which will be helpful in preventing adolescents' gambling addiction. The limitations of this study are discussed together with suggestions for future research.

• Korean Journal of Culture and Social Issue
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• v.19 no.2
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• pp.159-178
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• 2013

The purpose of this study was to 1) replicate the Wells effect(i.e., reluctance to rule against the Defendant solely on the basis of probabilistic evidence) in Korea and 2) examine the validity of an Alternative explanation(i.e., perception of risk of wrong verdict). In study 1(n=46), mock jurors in the tire-tracks condition were reluctant to rule against the defendant based on their perceived probability and this pattern was not resulted in the tire-tracks-belief condition. Therefore, the Wells effect was replicated in Korea. In study 2(n=70), we manipulated the participants' perception of risk of wrong verdict. That is, participants who were assigned in the high risk perception of wrong verdict were informed that if the defendant were found guilty, the defendant would get considerable demage both in finance and reputation of the company. Participants in the low risk perception of wrong verdict condition were informed that these demage would not be great. The results revealed that the Wells effect was pronounced in the high risk perception of wrong verdict condition. That is, participants were more reluctant to rule against the defendant when they perceive the significance of the result of wrong verdict as high. Limitations of the study and the directions for future study were discussed.

• Journal of Cadastre & Land InformatiX
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• v.46 no.2
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• pp.107-122
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• 2016

This paper examines the problems of officetel management and tests three types of hy-pothesis; use of officetel, the numbers of officetel, and ownership period to derive the efficient management in officetel as typical profitable real estate using survey data of officetel management satisfaction in Teheranro, Seoul. The problems classifies institutional inertia and lacks of management mind. This paper approaches to the internal and external problem concerning management from the viewpoint of actual owners getting out of fragmental investment value and investigates management solutions in the cost as well as institution aspect.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 1998.10a
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• pp.193-196
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• 1998

효율적인 글로벌 생산경영은 각국에 위치한 생산시설을 통제·운영(control)해야 하는 글로벌 기업(다국적기업)에게 중요한 문제가 되고 있다. 각 나라에 위치한 생산시설은 글로벌기업의 생산네트워크를 구성하는데, 효율적인 글로벌 생산경영을 위해서는 이러한 글로벌 생산네트워크가 최적으로 운영되어야 한다. 글로벌기업은 협력·조정 메커니즘(coordination mechanism)을 통하여 이를 달성할 수 있다. 글로벌 협력·조정 메커니즘(global coordination mechanism)이란 글로벌 기업의 본사와 해외자회사 모두의 생산활동에 상호 영향을 미치는 의사결정을 하는데 있어서 서로 협력하고 조정할 수 있도록 해주는 조직적 의사결정지원 시스템의 하나이다. 이는 협력·조정의 영역, 방법, 구조 등 세가지 기본 틀을 살펴봄으로써 이해될 수 있다는 것이 본 논문의 기본 전제이다. 이 논문에서는 한국 글로벌기업의 본사와 해외 자회사간 협력·조정 활동을 분석하여, 해외 자회사의 생산성과를 높이기 위한 효과적인 협력·조정 메커니즘의 결정요소를 파악하고자 한다. 실증분석을 통하여 다음과 같은 가설을 검증한다. (1) 산업의 특성은 협력·조정 메커니즘과 글로벌 생산성과 간의 상호관계에 영향을 미친다. (2) 글로벌기업의 특성(예를 들어, 기업의 글로벌화 정도, 규모)은 협력·조정 메커니즘과 글로벌 생산성과 간의 상호관계에 영향을 미친다. (3) 산업과 기업의 특성을 반영하여 협력·조정 메커니즘의 구성요소 (협력·조정 영역, 방법, 및 구조) 간의 적합성(fit)이 이루어졌을 때 글로벌 생산성과는 가장 높다.

• 한국벤처창업학회:학술대회논문집
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• 2017.11a
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• pp.117-123
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• 2017

본 연구는 '의도(Intention)는 행동을 예측할 수 있다'는 사회 심리학자들의 연구에 근간을 두고 사회적 기업가적 의도(Social Entrepreneurial Intention)에 영향을 미치는 요소들이 무엇인지를 규명하고자 하였다. 그동안 기업가적 의도(Entrepreneurial Intention)에 대한 많은 연구들에서 Ajzen의 계획된 행동이론(Theory of Planned Behavior: TPB)과 Shapero의 기업가정신행동모델(Shapero's Model of the Entrepreneurial Event: SEE)에 근간하여 이루어졌다. 이러한 연구에 기반하여 본 연구는 사회적 기업가정신 맥락에서 사회적 공감(Compassion), 도덕적 의무감(Moral Obligation), 사회적 지지에 대한 인식(Perceived Social Support)이 사회적 기업가적 의도에 영향을 미치는 요소임을 밝히고자 하였다. 본 연구는 자발적으로 사회적 기업가정신 및 기업가정신 과목 수강을 선택한 대학생 271명을 대상으로 하였으며 회귀분석을 통해 가설검증을 하였다. 공감능력(인지적 공감, 정서적 공감, 사회문제 공감)과 주관적 규범으로의 도덕적 의무감은 사회적 기업가적 의도에 영향을 미치며, 외부 환경에 대한 인식 즉 사회적 지지에 대한 인식의 정도에 따라 사회적 기업가적 의도는 영향을 받는 것으로 나타났다. 기존의 사회적 기업가정신에 영향을 미치는 요소들을 규명하는 연구들이 주로 기존 기업가정신 연구에서 사용된 변수를 사용함으로써 사회적 기업가정신의 특성을 잘 설명하지 못한다는 한계를 가지고 있었다. 본 연구는 공감, 도덕적 의무감, 사회적 지지에 대한 인식이 의도(Intention)에 영향요소임을 밝힘으로써 사회적 기업가적 의도 연구 분야에 기여했다고 볼 수 있다. 그러나 사회적 기업가적 의도를 파악하는데 있어서 학생들만을 대상으로 한 것은 본 연구의 한계점이라고 할 수 있다.

• Journal of Korea Game Society
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• v.1 no.1
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• pp.102-111
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• 2001

The purpose of this study is to empirically test developed on the basis of the literature review regarding customer satisfaction management and gamer's satisfaction factor To analyze the date collected from 1999 respondents. Frequency Corsstabs Oneway ANOVA analysis was performed with SPSS/PC+ Window 7.5. The results can be sumarized as follows. First, Dissatisfaction factor of game service is game possible area, game being cut off and game use charge. Second, Solution suvject is 'no service' in underground area/big size crowed area and game being cut of. Finally, The most impotant aspects when a customer visits Korea Movement Technology are the friendly attitude of the employee, problem-solving and papid pesponse to inquirce.

• Survey Research
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• v.4 no.2
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• pp.23-45
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• 2003

While people with higher education are more likely to vote in most western societies, they are less likely to vote in Korea. To explain this puzzle, this paper introduces new concept of "distrust of the public promise. " With this new concept, this paper contends that in Korea where public promises are so easily broken, those with higher education are more skeptical of the politicians. Based on the various post-election surveys, this paper shows that "distrust of the public promise" leads the more educated people to abstain in the election. By adding rational factors of the voters to the conventional model, this paper proposed a more comprehensive model to explain non-voters in Korea. This paper explains increasing Korean non-voters in terms of rational choice perspective. choice perspective.

• Journal of the Korean Society of Child Welfare
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• no.40
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• pp.229-253
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• 2012

The present study examined the capacity of Korean adolescents' self-esteem to buffer against the negative impact of academic stress on self-control. Based on the prevention science perspective, the conceptual framework for this study was developed from the strength model of self-control. Data for the present study were taken from the fourth wave of Korean Youth Panel Study. A sample of 2,169 students in the eleventh grade was analyzed to identify relationships between the study variables. As expected, self-esteem moderated the association between academic stress and self-control. Implications for the study findings are discussed.