In trying to bring about online CRM(customer relationship management), companies have paid much attention to eCRM. The key of eCRM is a recommendation system, which is being used by E-commerce sites to find products to purchase. To maintain a constant flow of marketing information and feedback it is important to staying in touch with customers. In this respect, eCRM becomes a serious business tool for sales activities. In this article we present tee case of Kookmin Internet banking eCRM welch is one of the first examples of implementing eCRM in commercial web site in Korea. We examine how Kookmin Internet banking develops eCRM and how it provides customized services to customers. We also explore the role of eCRM in Internet banking and the level of personalization technology used in Kookmin eCRM case.

The purpose of this study is to empirically identify the critical success factors of MRO e-marketplace. The research model presented in this study suggests that the success of MRO e-marketplace depends on environment of organization, type of product and service, and system of MRO e-marketplace. The major empirical findings of a survey of 38 firms in Korea are as follows: 1) The managers of firms have a deep concern on the effectiveness of MRO e-marketplace and are satisfied with the time saving provided by the transaction through MRO e-marketplace. 2) The variables affecting the success of MRO e-marketplace are classified into eight factors representing the characteristics of environment of organization, type of product and service, and system of MRO e-marketplace. 3) Among eight factors extracted from factor analysis, three factors are highly associated with the success of MRO e-marketplace. More specifically, the three factors, such as inside environment of company, capability of product supply, and basic function of MRO e-marketplace system, are the most Important factors affecting the success of MRO e-marketplace. The implications of the study are discussed and furlher research directions are proposed.

Despite the growth in Internet users, demand for multi-medial, large data files and resulting explosive growth in data traffic, there has been lack of investment in Middle-Mile, interconnection of various networks, resulting in bottleneck effect, which is acerbating. One strategy to overcome such network bottleneck is Content Delivery Network (CDN). CDN does not achieve efficient delivery of large file data through physical improvement/increase in network capacity, but by delivering large file contents, the cause of bottlenecks, from distributed servers. Since it is impracticable to physically improve networks capacity to accommodate the growth in internet traffic, CON, by strong CPs contents at cache servers deployed at major ISPs networks, is able to deliver requested contents to the requesting Web clients without the loss of data and long latency.

System Integration Projects, especially in public sector, have a tendency of growing in size and duration. Under such environment the effects of IT personnel turnover becomes a serious problem. In addition a high rate of turnover hinders shill accumulation and competitiveness obtainment. In this research we explored the reasons of turnover by way of tracing IT personnel who have involved in large-scale SI projects and moved or quit before the completion of the projects. Based on previous research we identified three dimensions of variables that affected turnover : task-related dimension, human relations dimension, treatment-related dimension. We used these dimensions as a guideline for the interview and questioning exploration. Implications from the research for improving IT Personnel management are also elaborated.

As the Internet spreads into every corner of our lives, the paradigm of education has changed. With this change, many educational institutions, including universities and companies formed a consortia to provide cyber-education. Currently there are 9 such institutions that are approved by the Korean government to grant degrees to the qualified learners. But, the educational environment of them seems to be in bad shape, the quality of education is questionable. So, in this paper we first surveyed the literature to determine the potential factors that affect the effectiveness of cyber-education and then we analyzed the questionnaire prepared to investigate the relationship between those factors and effectiveness. We hope the findings from this study provide some insights into how the effectiveness of cyber-education can be strengthened.

Previous research efforts on performance evaluation of multidimensional indexes typically have used synthetic data sets distributed uniformly or normally over multidimensional space. However, recent research research result has shown that these hinds of data sets hardly reflect the characteristics of multimedia database applications. In this paper, we discuss issues on generating high dimensional data and query sets for resolving the problem. We first identify the features of the data and query sets that are appropriate for fairly evaluating performances of multidimensional indexes, and then propose HDDQ_Gen(High-Dimensional Data and Query Generator) that satisfies such features. HDDQ_Gen supports the following features : (1) clustered distributions, (2) various object distributions in each cluster, (3) various cluster distributions, (4) various correlations among different dimensions, (5) query distributions depending on data distributions. Using these features, users are able to control tile distribution characteristics of data and query sets. Our contribution is fairly important in that HDDQ_Gen provides the benchmark environment evaluating multidimensional indexes correctly.

In this paper, we propose an efficient index mechanism for real-time main memory database systems. Existing main memory index structures based on the tree can effectively support range searches. However, it doesn't guarantee the real-time characteristic because difference between the access time of a node and an average access time can be high. The index structures based on the hash have always a regular random access time on the simple searches and that speed is very fast. However they do not support range searches. To solve such problems, we propose a new index mechanism called Hyper Tree-Hash (Hyper-TH) that combines ECBH (Extendible Chained Bucket Hashing) and T＊-tree. ECBH can be dynamically extended and has a very fast access time. T＊-tree effectively supports the range searches. We show through our experiments that the proposed mechanism outperforms existing other index structures.

The objective of this paper is to develop a knowledge assets measurement model in Korea. There are relatively many researches on measuring knowledge assets of an organization. These previous researches, however, lack of comprehensive view of knowledge management and view of Korean organizational culture. We surveyed and analyzed previous researches, and found common factors to measure knowledge assets. We developed an updated version of knowledge assets index. The developed model has been validated for its fitness with real data of Korean companies. The result of this research can be used as a measurement tool for knowledge assets of public institutions as well as private companies.

This study provides a thorough methodology for IT Investment evaluation. A software tool to support the evaluation process was introduced along with a case study. The software supports the methodology that consists of 7 phases : Target analysis, ldentifying IT measures, Measuring IT impact, Assessing business value, Analyzing the decree of realization, Cost-benefit analysis, and Reporting. The case study showed that the software (CAFA) was a very useful tool supporting both decision-making and post-implementation reviews of IT investment.