Informatization Policy (정보화정책)

National Information Society Agency (한국지능정보사회진흥원)
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An Exploratory Study on Contactless Digital Economy: the Characteristics, Regulatory Issues and Resolutions

비대면 디지털 경제에 대한 탐색적 연구: 특성, 규제쟁점 및 개선방안을 중심으로

  • Received : 2022.04.04
  • Accepted : 2022.05.09
  • Published : 2022.06.30
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Abstract

The radical digital transformation and development of the contactless digital economy in the wake of the COVID-19 pandemic are increasing the need to solve various problems such as conflicts of interest among market participants and delays in related laws and regulations. This study investigates the concept and characteristics of the contactless digital economy and identifies the related regulatory issues and resolutions through literature review, news article analysis, and expert interviews. From the literature review, it is identified that the contactless digital economy has eight hyper-innovation characteristics: hyper-intelligence, hyper-connectivity, hyper-convergence, hyper-personalization, hyper-automation, hyper-precision, hyper-diversity, and hyper-trust. From news article analyses and expert interviews, this study identifies various regulatory issues, such as competition between incumbents and new entrants, the collision of constitutional rights, collision of social values, conflict between market participants, absence of laws and regulations, and existence of excessive market power, and then proposes a series of resolutions.

급격한 디지털 전환과 코로나19 대유행에 따른 비대면 디지털 경제의 발전은 시장참여자들 간의 이해 충돌, 관련 법·제도의 지체 등 다양한 문제의 해결 필요성을 높이고 있다. 본 연구에서는 비대면 디지털 경제의 정의와 특징을 이론적 고찰을 통해 명확히 하고, 이의 발전을 위해 개선이 필요한 규제쟁점과 개선방안을 뉴스 기사 분석과 전문가 인터뷰를 통해 도출하였다. 이론적 고찰에서는 비대면 디지털 경제가 기존의 디지털 경제가 비대면·비접촉 활동 중심으로 전환되는 과정이며, 초지능화, 초연결화, 초융합화, 초개인화, 초자동화, 초정밀화, 초격차 및 초신뢰라는 여덟 가지 초(超)혁신(8 hypers)의 특성을 지니는 것을 확인하였다. 한편, 뉴스 기사분석과 전문가 인터뷰를 통해 비대면 디지털 경제로의 전환에 따른 기존·신규 사업자의 충돌, 기본권이나 법적 권리 침해, 사회적 가치나 윤리관과의 대립, 시장참여자 간의 갈등, 제도·규제의 부재, 시장 지배력 남용 등과 같은 규제 문제를 확인하고, 이의 해소를 위한 다양한 개선방안을 도출하였다.

Keywords

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