Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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The Relationship between Supervision and Job Burnout of Workers in Leisure Welfare Centers for the Elderly: Mediation Effect of Self-efficacy

노인여가복지시설 종사자의 슈퍼비전과 직무소진의 관계에서 자아효능감의 매개효과

  • 이병록 (건양대학교 사회복지학과)
  • Received : 2022.02.14
  • Accepted : 2022.04.20
  • Published : 2022.04.28
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Abstract

This study verified the influence of supervision on job burnout and mediating effect of self-efficacy of workers in leisure welfare centers for the elderly. A survey of 275 employees of 15 facilities of Daejeon and Chungnam area was conducted. Main analysis methods are confirmatory factor analysis and structural equation model analysis. The analysis result is that supervision influences job burnout and mediating effect of self-efficacy is proved. Considering the analysis result, some countermeasures can be proposed to alleviate the job burnout. For improving the supervision of workers, the strengthening of educational and evaluational supervision, the provision of education and training for supervisors and individualized supervision, and the inclusion of supervision in facility evaluation are necessary. To improve employees' self-efficacy, it is necessary to provide capacity-building programs and emotional support services, education and administrative support for improving ethical awareness, and self-leadership.

본 연구는 노인여가복지시설 종사자들의 슈퍼비전과 직무소진의 관계, 그리고 자아효능감의 매개효과를 분석하였다. 대전과 충남의 노인여가복지시설 15개소의 종사자 275명을 대상으로 우편 설문조사를 진행하였다. 분석방법은 빈도분석과 상관관계분석 그리고 확인적 요인분석과 구조방정식모형분석 등이다. 분석결과, 노인여가복지시설 종사자들의 슈퍼비전이 직무소진에 유의미한 영향을 미치는 것으로 나타났고 자아효능감의 매개효과가 검증되었다. 분석결과를 참고하여 노인여가복지시설 종사자들의 직무소진을 감소시키기 위한 방안들을 제안하였다. 노인여가복지시설 종사자들에 대한 슈퍼비전을 개선하기 위해 교육적·평가적 슈퍼비전의 강화, 슈퍼바이저에 대한 교육훈련과 개별화된 슈퍼비전의 제공, 시설평가에 슈퍼비전 포함 등이 필요하다. 종사자들의 자아효능감을 향상시키기 위해 역량강화프로그램과 정서적 지지 서비스의 제공, 윤리의식을 향상시키기 위한 교육·행정적 지원, 셀프리더십의 함양 등이 요구된다.

Keywords

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