Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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The Effect of AR Technology's Convenience on Purchasing Intentions in Mobile Shopping: Focusing on the Regulation Effect of Purchase Satisfaction

모바일 쇼핑 AR기술의 편리성이 구매의도에 미치는 영향에 관한 연구: 구매만족도의 조절효과를 중심으로

  • Li, Si-zheng (Dept. of Business Administration, Honam University) ;
  • Qing, Cheng-lin (Dept. of Business Administration, Honam University)
  • Received : 2021.02.08
  • Accepted : 2021.05.20
  • Published : 2021.05.28
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Abstract

This study, centered on mobile phone purchasers, verifies the effect of AR technology's convenience in consumer mobile shopping on consumers' intentions by focusing on the regulation effect of purchase satisfaction. According to the results of the hypothesis of SPSS, convenience has a positive (+) effect on both purchase intent and purchase satisfaction, and purchasing satisfaction plays a partial regulatory role between convenience and purchase intention. The results of this study are expected to provide users with various information using AR technology quickly and accurately in mobile shopping, thereby enhancing consumers' trust, providing pleasure, causing users to purchase intention, and realizing the untapped marketing effect more specifically.

본 연구는 코로나로 인해 언텍트 환경이 조성되면서 모바일 쇼핑환경에서 AR기술의 편의성이 사용자들의 구매의도에 미치는 영향을 분석하고, 구매만족도의 조절효과도 검증하였다. SPSS에 의한 가설점증 결과, 편리성은 구매의도와 구매만족도에 모두 정(+)의 영향을 미치며, 구매만족도는 편리성과 구매의도 간에 부분적인 조절역할을 하는 것으로 검증되었다. 연구 결과는 모바일 쇼핑에서 사용자에게 AR 기술을 이용한 다양한 정보를 신속하고 정확하게 제공하여 소비자들의 신뢰를 높이고, 즐거움을 제공해 사용자들이 구매의도를 유발할 수 있으며, 언택트 마케팅효과를 보다 구체적으로 구현할 수 있을 것으로 기대한다.

Keywords

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