Journal of Convergence for Information Technology (융합정보논문지)

Convergence Society for SMB (중소기업융합학회)
권호 표지
DOI QR코드

DOI QR Code

Relationship between Verbal Abuse Experience, Emotional Labor and Health-Promoting Behavior of Nurses in Small and Medium-Sized Hospitals

중소병원 간호사의 언어폭력 경험, 감정노동 및 건강증진행위와의 관계

  • Received : 2021.02.07
  • Accepted : 2021.04.20
  • Published : 2021.04.28
Download PDF
⟨ Previous Next ⟩

Abstract

The purpose of this study is to investigate the level of verbal abuse experiences, emotional labor, and health-promoting behaviors of nurses in small and medium hospitals and to identify the relationship between them. Participants were 138 nurses from 2 small-medium sized hospitals. Collected data were analyzed using t-test, ANOVA, and Pearson's correlation coefficients with the SPSS 20.0 for Windows Program. As a result of the study, 82.7% of them experienced verbal abuse, and there were differences in the degree of health- promoting behavior according to gender (p=.032) and department (p=.009). Besides, it was found that emotional labor was related to health-promoting behavior (p=.039), and spiritual growth (p=<.01), and stress management (p=.028) as sub-factors. Accordingly, this study will be used as basic data for developing strategies and customized programs to reduce emotional labor, increase health-promoting activities, and contribute to the stable securing of nursing personnel.

본 연구 목적은 중소병원 간호사의 언어폭력 경험, 감정노동과 건강증진행위 정도를 알아보고 이들 간의 관련성을 확인하고자 함이다. 대상자는 138명의 간호사로 2개 중소병원에서 모집하였고, 자료분석은 SPSS 20.0 프로그램을 이용하여 기술통계, t-test, ANOVA, Person's Correlation으로 분석하였다. 연구결과, 언어폭력은 82.7%가 경험하였고, 성별(p=.032), 부서(p=.009)에 따라 건강증진행위 정도에 차이가 있었다. 또한 감정노동은 건강증진행위(p=.039)와 관련이 있고 감정노동은 건강증진행위의 하부요인인 영적 성장(p=<.01)과 스트레스 관리(p=.028)와 관련이 있음을 확인하였다. 본 연구는 감정노동을 감소시키고 건강증진 활동을 높이는 전략 및 맞춤형 프로그램 개발에 기초자료로 활용될 것이며 간호 인력의 안정적 확보에도 기여할 것으로 기대한다.

Keywords

References

  1. B. S. Park & H. G. Choi. (2020). A Case Study on the Specialization of Small and Medium-sized Hospitals Using Analytic Hierarchy Process-Based. Korean Review of Corporation Management, 11(1), 191-213. DOI : 10.20434/KRICM.2020.02.11.1.191
  2. Y. J. Chae, J. I. Kim, C. C. Jeong, M. H. Lee & Y. M. Ha. (2017). The Relationship between Quality of Sleep, Job Commitment and Wellness of Night Shift Nurses in Medium and Small-sized Hospitals. Journal of Health Informatics and Statistics, 42(4), 330-337. DOI : 10.21032/jhis.2017.42.4.330
  3. Hospital Nurses Association. Hospital nurses staffing state survey [Internet]. Seoul: Hospital Nurses Association. 2020[cited 2021 February 9]. Available from: http://khna.or.kr/web/information/ resource.php.
  4. E. Y. Hong. (2014). Factors Affecting Nurse's Health Promoting Behavior:Focusing on Self-efficacy and Emotional Labor. Korean Journal of Occupational Health Nursing, 23(3), 154-162. DOI : 10.5807/kjohn.2014.23.3.154
  5. I. S. Kim. (2009). The Role of Self-Efficacy and Social Support in the Relationship between Emotional Labor and Burn out, Turn over Intention, Journal of Korean Academy of Nursing Administration, 15(4), 515-526.
  6. Y. H. Han, H. Y. Ko, J. G & Kim, E. J. (2018). Relationship between Expectations of Clinical Ladder System, Career Commitment and Turnover Intention of Nurses in Small and Medium-Sized Hospitals. Journal of Korean Clinical Nursing Research, 24(1), 67-73. DOI : 10.22650/JKCNR.2018.24.1.67
  7. M. S. Yun & M. Y. Lee. (2020). Influence of Verbal Violence Experienced by Nurses on Organizational Commitment: Focus on the Mediating Effects of Resilience. Journal of Korean Clinical Nursing Research, 26(1), 1-9. DOI : 10.22650/JKCNR.2020.26.1.1
  8. T. Cheung & Paul S. F. Yip. (2017). Workplace violence towards nurses in Hong Kong : prevalence and correlates. BMC Public Health, 17, 196. DOI : 10.1186/s12889-017-4112-3
  9. E. H. Ha & J. Y. Cho. (2013). Coping styles toward hospital violence in clinical nurses: an application of Q methodology. Journal of Korean Adult Nursing, 24(3), 263-274.
  10. J. H. Noh & Y. K. Na. (2015). Effects of Violence Experience, Emotional Labor, and Job Stress on Clinical Nurses' Depression. Korean Journal of Occupational Health Nursing, 24(3), 153-161. DOI : 10.5807/kjohn.2015.24.3.153
  11. E. J. Oh & Y. S. Kim. (2015). A study on the relationship between upperscale general hospital nurses' experience of verbal abuse and job stress. Korean Journal of Occupational Health Nursing, 24(3), 173-182. DOI : 10.5807/kjohn.2015.24.3.173
  12. W. Liu, S. Zhao, L. Shi, Z. Zhang, X Liu, L. Li, X, Duan, G. Li, F. Lou, X. Jia, L. Fan, T. Sun & X. Ni. (2018). Workplace violence, job satisfaction, burnout, perceived organisational support and their effects on turnover intention among Chinese nurses in tertiary hospitals: a cross-sectional study. BMJ Open, 8(6), 1-11. DOI : 10.1136/bmjopen-2017-019525
  13. R. F. AbuAlRub & A. H. Al-Asmar. (2014). Psychological violence in the workplace among Jordanian hospital nurses. Journal of Transcultural Nursing, 25(1), 6-14. DOI : 10.1177/1043659613493330
  14. Y. H. Yom, H. S. Son, H. S. Lee & M. A. Kim. (2017). The Relationship between Physical Discomfort, Burnout, Depression, Social Supports and Emotional Labor of Clinical Nurses in Korea. Journal of Korean Clinical Nursing Research,23(2), 222-235. DOI : 10.22650/JKCNR.2017.23.2.222
  15. E. Y. Lee, H. S. Kang. (2020). The Influence of Emotional Labor and Resilience on Burn Out in Clinical Nurse. Journal of Human Resource Management Research, 27(3), 1-11. DOI : 10.14396/jhrmr.2020.27.3.1
  16. M. K. Shin & H. L. Kang. (2011). Effects of emotional labor and occupational stress on somatization in nurses. Journal of Korean Academy of Nursing Administration, 17(2), 158-167. https://doi.org/10.11111/jkana.2011.17.2.158
  17. A. Ross, M. Bevans, A. T. Brooks & S. Gibbons. (2017). Nurses and Health-Promoting Behaviors: Knowledge May Not Translate Into Self-Care. AORN Journal, 105(3), 267-275. DOI : 10.1016/j.aorn.2016.12.018
  18. U. J. Jeong & B. N. Do. (2002). Job stress, Self-efficacy and Health Promoting Behaviors in Hospital Nurses. Journal of Korean Academy of Psychiatric and Mental Health Nursing, 11(3), 398-405.
  19. H. E. Kim & G. H. Han. (2014). The relationship between job stress and health promoting behaviors among intensive care unit nurses. The Journal of Kyungpook Nursing Science, 18(2), 44-51.
  20. M. O. Park, J. Park, S. Y. Ryu, M. G. Kang, S. S. Kim, S. Min & H. S. Kim. (2009). The influence of health promotion life style, perception of head nurse's leadership and job satisfaction on the work performance among nurses of some veterans hospitals. Journal Korean Acedemy of Nursing Administration, 15(1), 45-53.
  21. S. J. Oh, S. H. Shin, G. Y. Go & P. Bhandari. (2014). The Effect of Job Stress on Health Promoting Behaviors among Nurses: Mediating Selection, Optimization and Compensation Strategy. Korean Journal of Adult Nursing, 26(2), 147-158. DOI : 10.7475/kjan.2014.26.2.149
  22. E. H. Jang & M. S. Shim. (2018). Factors Affecting Job Satisfaction, Emotional Labor and Health Promotion Behavior of Emergency Room Nurses. Journal of Korean Public Health Nursing, 32(2), 249-262. DOI : 10.5932/JKPHN.2018.32.2.249
  23. J. A. Morris & O. C. Feldman. (1996). The dimensions, antecedents and consequences of emotional labor. Academy of Management Review, 21.
  24. M. J. Kim. (1998). Effect of the hotel employee's emotional labor upon the job-related attitudes. Tourism Research, 21(2), 129-141.
  25. S. N. Walker, K. R. Sechrist &, N. J. Pender. (1995). The health-promoting lifestyle profile II. College of Nursing, University of Nebraska Medical Center, Omaha.
  26. H. M. Seo. (2001). Construction of health promoting behaviors model in elderly. Unpublished doctor's thesis, Seoul National University, Seoul.
  27. Y. H. Bae & T. W. Lee. (2015). Relationship of Experience of Violence and Professional Quality of Life for Hospital Nurses'. Journal of Korean Academy Nursing Administration, 21(5), 489-500. DOI : 10.11111/jkana.2015.21.5.489
  28. S. H. Kim & M. E. Lee. (2014). Effects of emotional labor and communication competence on turnover intention in nurses. Journal of Korean Academy Nursing Administration, 20(3), 332-341. DOI : 10.11111/jkana.2014.20.3.332
  29. J. S. Kim & J. Chun. (2016). Association of Job Stress with Health-promoting Behaviors and Health Status in Clinical Nurses. Korean Journal of Occupational Health Nursing, 25(4), 311-319. DOI : 10.5807/kjohn.2016.25.4.311
  30. S. J. Shin. I. Y. Lee, J. H. Kim & S. H. Bae. (2019). Work-related Characteristics and Sleep Quality of Nurses in Comprehensive Nursing Care Units of Small-medium Sized Hospitals. Korean Journal of Journal of the Korean Academy of Fundamentals of Nursing, 26(4), 260-268. DOI : 10.7739/jkafn.2019.26.4.260