융합정보논문지 (Journal of Convergence for Information Technology)

중소기업융합학회 (Convergence Society for SMB)
권호 표지
DOI QR코드

DOI QR Code

치과위생사의 정서, 감정노동, 행복지수와 재직의도와의 융합적 관계

The Convergence Relationship on Emotion, Emotional Labor, Happiness Index, and Retention Intention in Dental Hygienists

  • 투고 : 2019.06.07
  • 심사 : 2019.07.20
  • 발행 : 2019.07.29
PDF 다운로드
⟨ 이전 논문 다음 논문 ⟩

초록

본 연구는 치과위생사의 정서, 감정노동, 행복지수와 재직의도의 관계를 파악하고 영향을 미치는 요인을 분석함으로써 치과위생사의 재직의도를 향상시킬 수 있는 방안을 마련하기 위한 기초자료로 활용하고자 실시하였다. 자료 수집은 전북 4개 지역에서 근무하고 있는 치과위생사 295명을 대상으로 설문조사하였다. 자료 분석은 SPSS version 19.0을 사용하여 단변량 분석과 3단계에 걸친 위계적 회귀분석을 실시하였다. 그 결과, 기혼인 경우(p<.001), 긍정적인 정서일수록(p<.001), 감정표현의 빈도가 낮을수록(p=.010), 삶의 만족 행복지수(p<.001)와 심리적 행복지수(p=.012)가 높을수록 치과 위생사의 재직의도가 높은 결과를 보였다. 이에 치과위생사의 정서, 감정노동, 행복지수는 재직의도를 증가시키기 위한 중요 관련요인으로 인식되어야 하며 개인적 차원이 아닌 조직적 차원으로 개선해 나갈 방안을 모색해야 할 것으로 본다.

This study was conducted in order to be applied to basic data for enhancing dental hygienists' retention intention. Data analysis was carried out a univariate analysis and a hierarchical regression analysis over 3 stages by using SPSS version 19.0. The dental hygienists' retention intention showed a high outcome in case of the married(p<.001), in the more positive emotion(p<.001), in the lower frequency of emotional expression(p=.010), in the higher happiness index with life satisfaction(p<.001) and in the higher psychological happiness index(p=.012). The dental hygienists' emotion, emotional labor and happiness index need to be recognized as important relevant factors for increasing retention intention.

키워드

Table 1. Descriptive statistics of the variables

JKOHBZ_2019_v9n7_135_t0001.png 이미지

Table 2. Descriptive statistics of the variables

JKOHBZ_2019_v9n7_135_t0002.png 이미지

Table 3. Retention intention according to general & job characteristics

JKOHBZ_2019_v9n7_135_t0003.png 이미지

Table 4. Correlations of the variables

JKOHBZ_2019_v9n7_135_t0004.png 이미지

Table 5. The result of hierarchical regression analysis by retention intention

JKOHBZ_2019_v9n7_135_t0005.png 이미지

참고문헌

  1. Statistics Korea. (2018). The status of medical institutions by type of trial. http://kosis.kr/statHtml/statHtml.do?orgId=354&tblId=DT_MIRE01&conn_path=I2
  2. Korea Employment Information Service. Korea Job Prospects. (2017). Chungcheongbukdo: Korea Employment Information Service; 2017: 249-51.
  3. Korea Institute for Health and Social Affairs. (2015). Korea Institute for Health and Social Affairs. Korea Institute for Health and Social Affairs. https://www.kihasa.re.kr/web/news/report/view.do?ano=8611&menuId=20&tid=51&bid=79
  4. Korean Dental Association. Dental hygienists deficiency. https://www.kda.or.kr/kda/kdaNews/kdaNewsntro/intro_index.kda
  5. M. S. Yoon, K. H. Lee & M. S. Choi. (2006). Dental hygienists' turnover intention and its related factors. Journal of Dental Hygiene Science, 6(1), 11-17.
  6. Korean Dental Hygienists Association. Korean Dental Hygienists Association. http://www.kdha.or.kr/introduce/dentalhygienist.aspx#introduce
  7. L. S. Cowin. (2002). The effects of nurses job satis-faction on retention: an American perspective. Journal of Nursing Administration, 32(5), 283-291. https://doi.org/10.1097/00005110-200205000-00008
  8. E. O. Kwon, J. S. Cho, K. J. Song, S. M. Choi, S. J. Chang & J. H. Kim. (2009). Development and application of a specialized mentor program for new graduate nurses: Focused on intensive care unit of a tertiary university hospital. Journal of Korean Academy of Nursing Administration, 15(4), 563-570.
  9. Y. S. Won & H. N. Oh. (2018). The effects of dental hygienists' sense of calling and emotional labor on retention intention. Journal of Korean Society of Dental Hygiene, 18(5), 707-716. DOI : 10.13065/jksdh.20180061
  10. K. H. Min. (2018). Influencing Factors of Retention intention in the Married clinic dental hygienists. Journal of SCVK, 6(2), 95-101. DOI : 10.13065/jksdh.20180061
  11. N. R. Woo. (2016). The relationships among emotional labor, job stress, and intention to stay in dental hygienist, Master's thesis. Jinju University, Gyeongsang.
  12. Y. J. Kim & G. S. Han. (2015). Relationships among emotional leadership, commitment, patient orientation, and job performance in dental hygienists. Journal of Dental Hygiene Science, 15(5), 551-559. DOI : 10.17135/jdhs.2015.15.5.551
  13. B. M. Staw & S. G. Barsade. (1993). Affect and managerial performance: A test of the sadder-but-wiser vs. happier-and-smarter hypotheses. Administrative Science Quarterly, 38(2), 304-331. DOI : 10.2307/2393415
  14. J. A. Kim. (2014). Impact of nursing professionalism and decision making competency on retention intention and turnover impulse among hospital nurses, Master's thesis. Seoul University, Hanyang.
  15. S. Y. Lim. (2016). The influence of university hospital nurses' job stress, nursing organizational culture, turnover intention on happiness index : A case study at K university hospital, Master's thesis. Seoul University, Kyunghee.
  16. S. J. Kim. (2013). The effects of emotional labor and job stress of employees at an university hospital on job satisfaction, Master's thesis. Jinju University, Gyeongsang.
  17. M. H. Nam & Y. C. Kwon. (2013). Factors influencing happiness index of hospital nurses. The Journal of Korean Nursing Administration Academic Society, 19(3), 329-339. DOI : 10.11111/jkana.2013.19.3.329
  18. E. M. Suh, J. S. Koo, D. G. Lee, T. Y. Jung & I. C. Choi. (2010). Korean happiness index and meaning. Korean Journal of social and personality psychology, 2010(1), 213-232.
  19. S. I. Han &P. J. Yu. (2006). An Analysis on the Proximity and its Effects in Cluster: Based on the Participants" Perceptions in Wonju Medical Device Cluster. The Korean Journal of Local Government Studies. 10(1), 49-70.
  20. S. Nancarrow, J. Bradbury, S. W. Pit & S. Ariss. (2014). Intention to stay and intention to leave: Are they two sides of the same coin? A cross-sectional structural equation modelling study among health and social care workers. Journal of Occupational Health, 56(4), 292-300. DOI : 10.1539/joh.14-0027-OA
  21. E. H. Lee, K. S. Cho & H. M. Son. (2014). A study of hospital nurse's intention to keep nursing job. Journal of Korean Clinical Nursing Research, 20(1), 15-27. DOI : 10.22650/JKCNR.2014.20.1.15
  22. T. L. Cowden, & G. G. Cummings. (2012). Nursing theory and concept development: a theoretical model of clinical nurses' intentions to stay in their current positions. Journal of Advanced Nursing, 68(7), 1646-1657. DOI : 10.1111/j.1365-2648.2011.05927.x
  23. O. Y. Bae. (2015). Impact of career plateau on turnover and retention of hospital nurses. Master's thesis. Seoul University, Hanyang.
  24. S. O. Choi & J. H. Kim. (2013). Relationships among job stress, nursing performance, and retention intention of clinical nurses. Journal of Korean Academy of Public Health Nursing, 27(1), 142-152. DOI : 10.5932/jkphn.2013.27.1.142
  25. Y. N, Kim & I. S. Jamg. (2014). Moderating and mediating effects of social support in the relationship between work-family conflict, job satisfaction and turnover intention among married women nurses. Journal of Korean Academy Nursing Administration, 20(5), 525-534. DOI : 10.11111/jkana.2014.20.5.525
  26. I. S. Yang, J. H. Han & S. E. Jeong. (2018). An empirical study on intention of hospital nurses to keep nursing job: Focused on positive psychological capital and organizational well-being. Asia-pacific Journal of Multimedia Services Convergent with Art, Humanities, and Sociology, 8(5), 523-535. DOI : 10.21742/AJMAHS.2018.05.20
  27. A. E. Tourangeau, G. Cummings, L. A. Cranley, E. M. Ferron & S. Harvey. (2010). Determinants of hospital nurse intention to remain employed: broadening our understanding. Journal of Advanced Nursing, 66(1), 22-32. DOI : 10.1111/j.1365-2648.2009.05190.x.
  28. K. O. Park, J. K. Kim & S. Y. Kim. (2014). Qualita-tive Study on Clinical Nurses' Intention to Stay in Hospital. Korean Journal of Adult Nursing, 26(6), 681-692. DOI : 10.7475/kjan.2014.26.6.681
  29. R. Saavedra & S. K. Kwun. (2000). Affective states in job characteristics theory. Journal of Organizational Behavior, 21(2), 131-146. https://doi.org/10.1002/(SICI)1099-1379(200003)21:2<131::AID-JOB39>3.0.CO;2-Q
  30. A. A. Grandey. (2000). Emotional regulation in the workplace: A new way to concepturalize emotional labor. Journal of Occupational Health Psychology, 5(1), 95-110. DOI : 10.1037//1076-8998.5.1.95
  31. R. Ilies & T. A. Judge. (2005). Goal regulation across time: The effects of feedback and affect. Journal of Applied Psychology, 90(3), 453-467. https://doi.org/10.1037/0021-9010.90.3.453
  32. S. H. Park. (2015). Korea Employment Information Service. https://www.keis.or.kr/search.do
  33. U. Y. Song, & J. S. Kim. (2011). Relations between emotional Labor and job stress among some dental hygienists. Journal of Korean society of Dental Hygiene, 11(2), 179-188.
  34. E. K. Jung. (2016). Relationship between emotional labor and burnout among dental hygienists. Journal of Korean Society of Dental Hygiene, 16(1), 53-59. DOI : 10.13065/jksdh.2016.16.01.53
  35. N. Y. Lee, J. H. Kim & H. J. Moon. (2019). Exploration of Emotional Labor Research Trends in Korea through Keyword Network Analysis, Journal of Convergence for Information Technology, 9(3), 68-74. DOI : 10.22156/CS4SMB.2019.9.3.068
  36. J. H. Park & J. A. Kim. (2016). Effects of emotional labor and work environment on retention intention in Nurses. Asian J Beauty Cosmetol, 14(4), 437-448. DOI : 10.20402/ajbc.2016.0077
  37. E. J. Ju, Y. C. Kwon & M. H. Nam. (2016). Influence of Clinical Nurses' Work Environment and Emotional Labor on Happiness Index. The Journal of Korean Nursing Administration Academic Society, 21(2), 212-222. DOI : 10.11111/jkana.2015.21.2.212
  38. C. M. Kang & W. H. Chung. (2018). Research and Evaluation on the Happiness Index of the Jeju Special Self-Governing Province. Journal of governance studies, 13(3), 175-208. DOI : 10.16973/jgs.2018.13.3.007
  39. H. H. Min. (2015). Influencing factors on happiness index in clinical dental hygienists. Journal of Korean Society of Dental Hygiene, 15(1), 1-9. DOI : 10.13065/jksdh.2015.15.01.1
  40. I. Jamieson, R. Kirk, S. Wright & Cathy Andrew. (2015). Generation Y New Zealand Registered Nurses' views about nursing work: a survey of motivation and maintenance factors. Nursing Open, 20(2), 49-61. DOI : 10.1002/nop2.16