Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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Study on User Experience design in Gesture Interaction as a Product Trigger - Focusing on Product Design -

제품 트리거로서 행동인식의 사용자 경험 디자인 연구 - 제품디자인을 중심으로 -

  • Min, Sae-yan (Product Design, HongIk University, International Design School for Advanced Studies) ;
  • Lee, Cathy Yeonchoo (Design Management, HongIk University, International Design School for Advanced Studies)
  • 민새얀 (홍익대학교 국제디자인전문대학원 제품디자인전공) ;
  • 이캐시연주 (홍익대학교 국제디자인전문대학원)
  • Received : 2019.01.28
  • Accepted : 2019.05.20
  • Published : 2019.05.28
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Abstract

The purpose of this study is to investigate the problems of the rapidly increasing voice interface and to find out what results will be obtained when the new gesture interaction is applied to the product, and to suggest the improvement method for a better user experience. Through the literature review, I have conducted a theoretical review on the changes in the product interface used in the product and the difference between them, and then conducted in-depth interviews on the 20-30 users who used voice recognition as a product trigger. As a result, it was concluded that the decline in the reliability of accuracy leads to a decrease in the preference of voice recognition interactions and an needs of appropriate interface for the functional aspect of non-relavancy in physical distance as a product trigger. This study is meaningful in that it has found a problem with the study of the product trigger interface and suggested improvement measures, and hope to be helpful in follow-up study.

본 연구는 최근 급증하는 음성 인터랙션의 기능적 면모에서 사용자가 우선으로 측정하는 경험과 문제점을 파악하고 새롭게 나타날 행동인식 인터랙션의 문법에 적합한지 그 발전 가능성을 탐구하는 데 목적이 있다. 연구방법으로 문헌 연구를 통해 그동안 제품에 사용되던 제품 인터페이스의 이론적 고찰 과정을 거친 후 음성인식을 제품의 트리거로서 사용해 본 20-30대 사용자를 대상으로 심층 인터뷰를 진행하여 사용자 경험 측면에서 이용 경험과 개선 방안에 대해 정리하였다. 그 결과, 정확성 신뢰도 하락으로 인해 음성인식 인터랙션의 선호도가 감소하고 있다는 점과 물리적 거리 배제성이라는 기능적 측면에 알맞은 인터페이스가 필요하다는 결론을 도출해 낼 수 있었다. 이 연구는 제품 트리거 인터페이스에 관한 연구로, 문제를 발견하고 이에 대해 개선 방안을 제시했다는 점에 의의가 있다. 하지만 구체적인 방안을 설계하지 못했다는 데에 한계가 있다. 이 연구를 기점으로 음성인식 인터랙션의 개선 방안을 보완하고, 행동인식 인터랙션과 관련된 후속연구가 이루어져 제품디자인 인터페이스 개선에 도움이 되기를 바란다.

Keywords

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Fig. 1. Changes in the development of product interface

Table 1. In-depth interview profile

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Table 2. In-depth interview questions

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Table 3. In-depth interview results

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