Industry Promotion Research (산업진흥연구)

Industrial Promotion Institute (산업진흥원)
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E-Governance Practices in Developing Countries. Its Benefits and Challenges. -The Case of Pakistan-

개발도상국의 전자정부 시행에 따른 장점과 문제 -파키스탄 중심으로-

  • Received : 2019.01.07
  • Accepted : 2019.01.25
  • Published : 2019.01.31
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Abstract

The quality of service delivery by governments to their citizens is a subject of concern in the contemporary society. E-governance is a critical aspect that is transforming government operation and service delivery to citizens and other bodies through application of information technology. This research explores the state of e-governing focusing on nations that are developing with special attention to Pakistan. The difficulties and benefits encountered are identified. The results are vital for implementers of e-governing systems in these countries. The methodology applied entails a secondary research that involves analysis and synthesis of literature relating the research topic. The results reveal that Pakistan has made incredible steps in setting up e-governance systems with growth in internet use and access of data from a digital platform. The findings reveal that e-government is associated with multiple benefits including enhanced quality of services, cost efficiency in service provision, enhance transparency and elimination of corruption, provide the basis for eradication of poverty, boost economic stability of a country, and provide room for direct democracy. The research also found that developing countries experience challenges in form of financial constraints, poor ICT infrastructure, illiteracy on e-government, political consensus constraints, legal obstacles, social and cultural constraints. E-government has the capability to transform the quality of governance provided by governments, and policymakers and implementers should address the constraints that act as a hindrance to its implementation.

정부가 시민들에게 제공하는 서비스의 질은 현대 사회에서 우려의 대상이다. 전자 정부는 정보 기술의 응용을 통해 정부 운영 및 서비스 제공을 시민과 다른 기관으로 전환시키는 중요한 요소이다. 본 연구는 파키스탄에 특별히 주의를 기울여 개발도상국에 초점을 맞춘 전자 정부의 상태를 연구한다. 맏닥뜨린 어려움과 이점이 확인되었다. 결과는 이들 국가의 전자정부 시스템 구현에 중요하다. 적용된 방법론은 연구 주제와 관련된 문헌의 분석과 종합을 포함하는 2차 연구를 수반한다. 그 결과 파키스탄은 인터넷 사용의 증가와 디지털 플랫폼의 데이터 액세스를 통해 전자 정부 시스템을 구축하는 데 놀라운 단계를 밟았음을 보여준다. 연구 결과에 따르면 전자 정부는 서비스 품질 향상, 서비스 제공 비용 효율성, 부패 방지 및 투명성 제고, 빈곤 퇴치를 위한 기반 제공, 국가의 경제적 안정성 향상, 직접 민주주의. 이 연구는 또한 개발도상국들이 재정적 제약, ICT 인프라 부족, 전자 정부에 대한 문맹, 정치적 합의 조건, 법적 장애, 사회적 및 문화적 제약 등의 형태로 어려움을 겪고 있음을 발견했다. 전자 정부는 정부가 제공하는 정부의 질을 변화시킬 수 있는 능력을 가지고 있으며, 정책 입안자와 구현자는 구현에 방해가 되는 제약 사항을 해결해야한다.

Keywords

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[Fig. 1] MS Excel (output) - Source PTA (Pakistan Telcommunication Authority)

E-government related projects on Pakistan

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Global e-government readiness

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