Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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Effects of Acceptance of Appreciative Inquiry and Emotional Labor on Organizational Commitment and Job Satisfaction

긍정탐구 수용도와 감정노동이 조직몰입 및 직무만족에 미치는 영향

  • Lee, Hyun-Eung (School of Business Administration, Chungnam National University) ;
  • Kim, Joon-Hwan (Department of Paideia, Sungkyul University)
  • 이현응 (충남대학교 경영학부) ;
  • 김준환 (성결대학교 파이데이아학부)
  • Received : 2018.10.31
  • Accepted : 2019.01.20
  • Published : 2019.01.28
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Abstract

In this study, the concept of emotional labor and AI(appreciative inquiry) are connected to examine how acceptance of AI, which is related to changes in hospital organizational culture, affects nurses' emotional labor, organizational commitment, and job satisfaction. For this purpose, the data collected from 156 nurses working at a major hospital were analyzed using structural equation modeling. The findings of this study are as follows: First, nurses' acceptance of AI had a significant positive effect on deep acting but not on surface acting. Second, deep acting had a significant positive effect on organizational commitment, but surface acting did not. Third, nurses' organizational commitment had a significant positive effect on job satisfaction. Fourth, deep acting significantly mediated the relationship between nurses' acceptance of AI and organizational commitment, but surface acting did not. Fifth, deep acting and organizational commitment significantly mediated the relationship between nurses' acceptance of AI and job satisfaction, but surface acting and organizational commitment did not. Theoretical and practical implications are provided based on the relationships between the variables found in this study.

본 연구에서는 감정노동과 긍정탐구(AI)의 개념을 접목시켜서 병원의 조직문화 변화와 관련된 AI의 수용도가 간호사의 감정노동과 조직몰입, 직무만족에 어떤 영향을 미치는지 실증적으로 조사하였다. 이를 위해 국내 대형병원 간호사 156명으로부터 수집한 자료를 구조방정식모형으로 분석하였으며, 연구 결과는 다음과 같다. 첫째, 간호사의 AI 수용도는 심층연기에 유의한 정의 영향을 미쳤으나, 표면연기에는 유의한 영향을 미치지 않는 것으로 나타났다. 둘째, 간호사의 심층연기는 조직몰입에 유의한 정의 영향을 미쳤으나, 표면연기는 유의한 영향을 미치지 않는 것으로 나타났다. 셋째, 조직몰입은 직무만족에 유의한 정적인 영향을 미치는 것으로 나타났다. 넷째, 심층연기는 간호사의 AI 수용도와 조직몰입 간의 관계를 유의하게 매개하였으나, 표면연기는 유의하게 매개하지 않았다. 다섯째, 간호사의 심층연기와 조직몰입은 AI 수용도와 직무만족 간의 관계를 유의하게 매개했으나, 표면연기와 조직몰입은 유의하게 매개하지 않았다. 본 연구에서 발견된 변인 간의 관계가 가지는 이론적 실무적 함의를 제시하였다.

Keywords

Table 1. Descriptive Statistics and Correlations

DJTJBT_2019_v17n1_149_t0001.png 이미지

Table 2. The Results of Confirmatory Factor Analysis

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Table 3. Results of Hypotheses Testing

DJTJBT_2019_v17n1_149_t0003.png 이미지

Table 4. Results of Testing Mediating Effects

DJTJBT_2019_v17n1_149_t0004.png 이미지

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