Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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The Mediating Effect of Knowledge Sharing Activity on the Effect of Trust between Consultants on Consulting Satisfaction in the Convergence era

융·복합시대에 컨설턴트 간 신뢰가 지식공유 활동을 매개로 컨설팅 만족도에 미치는 영향

  • Yoon, Hye Ran (Dept. of Smart Convergence Consulting, Hansung University) ;
  • Na, Do Sung (Dept. of Smart Convergence Consulting, Hansung University)
  • 윤혜란 (한성대학교 스마트융합컨설팅학과) ;
  • 나도성 (한성대학교 스마트융합컨설팅학과)
  • Received : 2018.06.12
  • Accepted : 2018.09.20
  • Published : 2018.09.28
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Abstract

This study was conducted to verify the mediating effect of knowledge sharing activity on the effect of trust between consultants on consulting satisfaction during consulting collaboration process. Regression analysis was performed using SPSS 23 based on the survey data. The results showed that trust between consultants had significant effects on knowledge sharing and on consulting satisfaction. Knowledge sharing activities partially mediated the effects of trust between consultants on consulting satisfaction. Further research is required to find out the various factors that are needed to further enhance competence and knowledge sharing for consultants in order to facilitate collaborative work in a rapid change of management environment.

본 연구는 융 복합 시대에 컨설팅 협업 과정에서 컨설턴트 간 신뢰가 지식공유 활동을 매개로 컨설팅 만족도에 미치는 영향을 알아보고자 수행되었다. 신뢰는 역량기반신뢰와 배려기반신뢰로 각각 나누어 그 영향 정도를 알아보고자 하였다. 현업에서 활동하는 컨설턴트들을 대상으로 설문조사를 실시하였으며, 회귀분석을 통하여 가설을 검증하였다. 연구 결과, 컨설턴트 간 역량기반신뢰와 배려기반신뢰 모두 지식공유 활동과 컨설팅 만족도에 유의한 영향을 미쳤으며, 역량기반신뢰가 높을수록 그 영향 정도는 좀 더 높게 나타났다. 또한 지식공유 활동은 컨설턴트 간 신뢰와 컨설팅 만족도와의 영향 관계를 부분 매개하였다. 융 복합시대에 지식의 형태는 더욱 다양한 모습으로 나타나고 있다. 컨설팅 만족도를 높이기 위해 컨설턴트 스스로 자신의 역량을 제고할 뿐 아니라 지속적인 지식의 축적과 지식공유 활동에 대한 좀 더 구체적인 방안을 연구해볼 필요가 있다.

Keywords

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