• Journal of Digital Convergence
• /
• v.10 no.3
• /
• pp.59-69
• /
• 2012

The purpose of this study is aimed at policy proposal to increase the management consulting application intend, investigating the factor that influence the application intend in terms of consultant side, consulting diagnosed small and medium sized enterprises side by means of consulting satisfaction and consulting deliverables. The results of this study showed that consultant capacity and consulting performance have positive impacts on the consulting deliverables and satisfaction, but the collaboration of diagnosed SMEs have no significant effect on consulting deliverables. In addition, verifying the mediating effect of consulting deliverables and consulting satisfaction for the consulting application intend, consultant capacity and consulting performance was mediated fully by the consulting deliverables and satisfaction. The collaboration of diagnosed SMEs was not mediated by the consulting deliverables, but particialy mediated by the consulting satisfaction.

• Journal of the Korea Convergence Society
• /
• v.9 no.4
• /
• pp.241-249
• /
• 2018

The purpose of this study is to investigate the effect of consulting firm's professional consulting satisfaction on consulting satisfaction. The purpose of this study is to investigate the effect of consulting firm's brand awareness on consulting satisfaction. The results of this study suggest that consulting firms that have expertise in the field have a positive effect on the satisfaction of consulting and that the higher the brand awareness, the higher the consulting satisfaction. The better the brand awareness, the higher the reliability and the positive impact on the satisfaction of consulting, and the consulting firm including consultant suggests to improve the professional competence in the field.

• Journal of the Korea Convergence Society
• /
• v.9 no.4
• /
• pp.189-199
• /
• 2018

The purpose of this study is to investigate the effect of consultant 's competence on consulting satisfaction, consulting service quality, and understanding of client firm consulting. In summary, the results of this study suggest that the competency of a consultant influences the satisfaction of consulting and affects the satisfaction of consulting through service quality. Responsiveness, empathy, type, assurance and reliability have a significant impact on the hypothesis. Also, the higher the understanding of client firm consulting, the higher the satisfaction of consulting. In order to further improve the satisfaction of such consulting, it is necessary to enhance client firm consulting understanding. In order to improve the satisfaction of consulting, it is suggested that not only the consultant capacity but also the efforts to improve the consulting understanding of the customer can achieve the intended satisfaction. Further research is needed on how to improve understanding of how to improve consulting satisfaction in the future.

• Journal of the Korea Academia-Industrial cooperation Society
• /
• v.20 no.8
• /
• pp.472-476
• /
• 2019

This study compared and validated consulting satisfaction analysis between consultants and participating companies in relation to consulting. The objective was to analyze the different perspectives on what consultants think of satisfaction and how businesses think of satisfaction to achieve the optimal improvements and to improve the quality of consulting. To explore ways to improve the quality and satisfaction of consulting, this study evaluated five service quality measures. After consulting, the research method aimed to determine what is required by the enterprise based on the SERVQUAL perspective, find key factors for how to address these requirements, establish evaluation criteria, and measure the satisfaction of consulting. The results revealed no statistically significant differences in the detailed measurement item type, reliability, responsiveness, reliability, and empathy for the quality of consulting by enterprises and consultants. Comparative analysis of the consulting satisfaction on the SERVQUAL items by companies and consultants showed that companies and consultants had different opinions to improve the consulting quality and satisfaction. Therefore, it would be important to narrow the differences on this and establish a structure, in which consultants and businesses cooperate with each other.

• Journal of the Korea Convergence Society
• /
• v.9 no.4
• /
• pp.233-240
• /
• 2018

This study examines whether there is a difference in satisfaction according to understanding level and participation level as well as the question of what kind of difference in consulting result. As a result of analyzing the model using the structural equation, it was confirmed that even if the quality of the consulting service was high, the satisfaction of the consulting company would be lowered if the contents were not understood or the participation was low. In other words, it was confirmed that service quality and satisfaction level of consultants were influenced by understanding and participation of company. The result implies that the high level consulting services of the consultants are also important, but in order to understand the understanding and participation of the consulting firms also affects the consulting satisfaction, and to increase the consulting performance, It is necessary to make aggressive effort to implement a corporate culture that can raise the level of education.

• Journal of Digital Convergence
• /
• v.16 no.9
• /
• pp.91-98
• /
• 2018

This study was conducted to verify the mediating effect of knowledge sharing activity on the effect of trust between consultants on consulting satisfaction during consulting collaboration process. Regression analysis was performed using SPSS 23 based on the survey data. The results showed that trust between consultants had significant effects on knowledge sharing and on consulting satisfaction. Knowledge sharing activities partially mediated the effects of trust between consultants on consulting satisfaction. Further research is required to find out the various factors that are needed to further enhance competence and knowledge sharing for consultants in order to facilitate collaborative work in a rapid change of management environment.

• Journal of the Korea Institute of Information Security & Cryptology
• /
• v.25 no.6
• /
• pp.1583-1593
• /
• 2015

This study applied the BSC performance consulting experience and diverse variable factors and whether there any differences in terms of satisfaction and the relationship between the support for the government consulting firm specializing in human resources by the resident of the innovation cluster area was investigated through empirical research. According to the study, a new high in recent local government support Consulting Consulting satisfaction by professionals residing in the area that applies to industrial clusters leads to practical consultancy, which was being evaluated as a significant boon to real performance of the company.

• Journal of Digital Convergence
• /
• v.13 no.4
• /
• pp.163-174
• /
• 2015

While the scale of the consulting market growth in quantity quality, the consultant capacity is becoming important in the digital industry. The preceding elements of trust formation to the consultant capacity divided into ability, integrity, and benevolence of consultant. Also, the consultant capacity is to find out what effect the overall trust and customer satisfaction and re-contract. The results of the analysis, consultant capacity have positive(+) effects for the formation of the trust in the practice of consulting project, and consulting service trust has positive(+) effect in the relationship between customer satisfaction and re-contract. In addition, consulting service trust in consultant capacity appeared to has positive(+) mediating effects in the relationship between customer satisfaction and re-contract intend.

• Asia-Pacific Journal of Business Venturing and Entrepreneurship
• /
• v.10 no.5
• /
• pp.175-184
• /
• 2015

Consulting effects of enterprise management are paying off and growing in the country as well as worldwide. Consulting, the academic research foundation of the consulting classification is narrow and, therefore, the job satisfaction of the involved consultants has not been studied sufficiently. Although there were not enough references, I recognized that consulting industry would have a huge effects on business, I tried to draw the concept of the satisfaction of job performance of consultants in the point of the growth of industry itself, and I studied the correlation between consultant satisfaction and performance. It means, on the causes of consulting performance, the previous studies were quantitatively limited, but this study represents the new perspective and another way of thinking. As a result, this study showed that the performance is affected by the job satisfaction of consultants. Second, it showed that social support on consultants and consulting performance are highly related. Further more, a following-up study can use it to strengthen consulting capabilities such as, self development of consultants, how to make reasonable consulting payments, how to develop and how to establish direction of support policies for consulting. It is possible that this study can be policy data when policy to strengthen industrial competitiveness can be made on the basis of consulting.

• Proceedings of the Korean Society for Information Management Conference
• /
• 1997.08a
• /
• pp.193-196
• /
• 1997

본 연구에서는 정보컨설팅시스템과 지식베이스 관리시스템을 이용하여 연구자에게 연구과제 단위로 정보를 제공해 주는 연구컨설팅시스템을 인터넷 웹상에서 구현하였다. 시스템 평가를 위해 먼저 정보컨설팅시스템에 대한 이용자의 만족도를 조사한 다음 본 시스템을 맨체스터대학의 NetEc와 문헌과 웹사이트 등을 조사하여 비교 분석해 보았다.