Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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Types of Video Content for SMEs' Digital Marketing

중소기업 디지털 마케팅을 위한 영상 콘텐츠 유형 연구

  • Jung, Hoe-Kyung (Division of New Media, SMIT(Seoul Media Institute of Technology)) ;
  • Lee, Sung-Mi (Division of Advertising, PR & Visual Communication, Hanshin University)
  • 정회경 (SMIT(서울미디어대학원대) 뉴미디어학부) ;
  • 이성미 (한신대학교 미디어영상광고홍보학부)
  • Received : 2018.08.23
  • Accepted : 2018.11.20
  • Published : 2018.11.28
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Abstract

The purpose of this study is to investigate the digital media strategies for small business branding. To understand the effective strategies for promoting small business through digital content marketing, we conducted in-depth interview with small business managers. The results of in-depth interview revealed that it is critical for small businesses to start creating and including video marketing as part of their entire content strategy. Especially, small business managers considered that video that provides rich media content can boost consumer engagement and increase the time spent on a branded contents. From a managerial perspective, this study provides guide on what small businesses should consider when developing and implementing digital strategies. For future research, this study provides the guide to investigate the effects of digital contents on the brand equity of small business.

본 연구는 중소기업이 뉴미디어를 활용하여 브랜드 홍보 효과를 높일 수 있는 방안을 찾기 위하여 중소기업 홍보에서 디지털 매체를 어떻게 활용하는지 파악하고 콘텐츠 측면에서 어떤 구체적인 필요 요소를 갖는지 분석했다. 연구방법으로는 중소기업의 디지털 매체 활용과 콘텐츠 요인을 분석하기 위해 중소기업 담당자를 대상으로 심층인터뷰를 실시했다. 연구결과 중소기업은 제품 및 브랜드에 대해 상대적으로 저관여 성향을 보이는 소비자들의 관심을 유발하기 위해 영상 콘텐츠를 브랜드 홍보수단으로 활용하고자 하는 니즈가 높았다. 특히 소비자들의 중소기업 제품 및 브랜드 경험 부족을 극복하는 방안으로 영상 콘텐츠 제작과 활용에 대한 기대가 높게 나타났다. 콘텐츠 측면에서는 소셜 인플루언서, 전문가 등을 통한 공신력있는 콘텐츠 활용이 중소기업 제품의 신뢰도 및 긍정적 이미지 구축에 효과적일 것이라고 평가했다. 이런 연구결과는 브랜드 가치를 높이기 위한 중소기업의 디지털 콘텐츠 전략에 유용한 시사점을 제공하며 향후 중소기업 브랜드 자산(Brand Equity)에 대한 소비자의 인식에 영향을 미치는 디지털 홍보 연구에 토대를 제공한다.

Keywords

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Fig. 1. Elaboration Likelihood Model

Table 1. In-depth interviewees

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