디지털융복합연구 (Journal of Digital Convergence)

  • 제14권9호
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  • Pages.159-170
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  • 2016
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  • 2713-6434(pISSN)
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  • 2713-6442(eISSN)
한국디지털정책학회 (The Society of Digital Policy and Management)
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상표 애착의 사회적 선행변수에 대한 연구

The Sociological Antecedents of Brand Attachment: A comparison of Broadcasting and Passive Consumption on Social Networking Sites

  • Shin, Jong-Kuk (Dept. of Business, Pusan National University) ;
  • Park, Min-Sook (Dept. of Distribution Management, Catholic University of Pusan) ;
  • Ross, Corey Allen (Dept. of Business Administration, Catholic University of Pusan)
  • 투고 : 2016.07.12
  • 심사 : 2016.09.20
  • 발행 : 2016.09.28
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초록

본 연구 사회적 미디어가 개인이 선호하는 브랜드에 대한 상표 애착에 미치는 영향에 대한 연구이다. 따라서 본 연구는 다중회귀분석을 통하여 다양한 참여자들에게 개인 신상정보를 공개하는 SNS 사용자는 사회화 대리인을 이용하는 것과는 아무 상관이 없다는 사실을 발견하였다. 그러나 사회적 뉴스를 소극적으로 이용하는 소비자들은 그들의 최종 구매의사결정을 확정하는데 사회화 대리인에 의존할 것이라는 결과가 나왔다. 인적 및 비인적 사회화 대리인은 이러한 사회적 발신인에 의존하는 개인들의 브랜드 어태치먼트 형성에 중요한 역할을 하는 것으로 드러났다. 이러한 연구결과를 바탕으로 마케터는 브랜드 인지도를 형성하기 위해 온라인 전략을 체계화할 필요성을 인식해야 하고 사회적 미디어 이용자들이 자사의 선호되는 브랜드에 대한 상표 애착을 증진시키기 위해 방법을 제공해야한다는 것을 알게 되었다. 집단주의 문화로 상징되는 한국 소비자 대상의 본 연구결과를 바탕으로 향후 개인주의 문화를 포함하는 비교연구 차원의 SNS와 사회화 대리인 연구의 필요성을 제기한다.

In this study, the authors examine the ways in which social media ultimately affects the attachment of individuals to their favorite brands. Through an analysis of data using multiple linear regression, this study finds that SNS (social networking site) users that post status updates for a wide audience have no bearing on the individual's use of socialization agents. Those who consume social news passively are, however, likely to depend on socialization agents for determining their final purchase decisions. Socialization agents, both personal and non-personal, also play a role in the formation of brand attachment among individuals who depend on these social sources. Based on these results, marketers are encouraged to establish an online footprint of a social nature to formulate brand awareness and to provide a means for users of social media to improve their brand attachments to their favored brands. As this research was conducted exclusively in the predominantly collective culture of South Korea, further studies could attempt to analyze social networking use and socialization agent use via a cross-culture study, particularly one including an individualistic culture.

키워드

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