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간호사의 감정노동 개념분석

Concept Analysis of Nurses' Emotional Labor

  • 안은경 (대전과학기술대학교 간호학과)
  • Ahn, EunKyong (Department of Nursing, Daejeon Institue of Science and Technology)
  • 투고 : 2015.04.27
  • 심사 : 2015.06.08
  • 발행 : 2015.06.30

초록

Purpose: This study was conducted to analyze the concept of nurses' emotional labor. Method: Rodgers's evolutionary concept analysis was used. Result: Nurses' emotional labor can be defined by two attributes: emotional distortion and self-regulation process. Antecedents of nurses' emotional labor include interactional, organizational and personal factors. The consequences of nurses' emotional labor are emotional dissonance and internalization of organizational display rules. Conclusion: Appropriate instrument to operationalize the concept need to be developed.

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