DOI QR코드

DOI QR Code

국내 패션기업의 CSR 활동 -기업 웹사이트를 중심으로-

Corporate Social Responsibility -Contents Analysis of Korean Fashion Corporations Websites-

  • Ahn, Soo-Kyoung (School of Merchandising & Hospitality Management, University of North Texas) ;
  • Ryou, Eun-Jeong (Dept. of Clothing & Textiles, Changwon National University)
  • 투고 : 2010.11.03
  • 심사 : 2011.02.18
  • 발행 : 2011.04.30

초록

This study explores the CSR activities of Korean fashion corporations. A contents analysis of corporate websites was carried out to investigate the structure and function of their websites and the activity dimensions related to the CSR of Korean fashion corporations. The subjects were the Korean top 100 fashion corporations according to total sales in 2009. The findings throughout the research are as follow. First, a total of 46 corporations created the contents about CSR activities on their websites. A total of 32 of them communicated their CSR activities on the main menu at the intro page of the website. Second, the CSR activities of Korean fashion corporate were classified the 3P dimensions, profit (economic responsibilities), planet (environmental responsibility), and people (social responsibility). We found a total of 228 CSR issues for Korean fashion corporations. The issues included in the people dimension were 71.0%, planet issues 16.7%, and profit issues 12.3%. The most significant issue was the economic support responsibility to social organizations included in the people dimension.

키워드

참고문헌

  1. 강지혜, 진병호. (2006). 지속가능한 발전(Sustainable Development)-의류공급 사슬에로의 적용-. 한국의류학회지, 30(6), 829-839.
  2. 김주란, 황장선. (2008). 국내 기업의 사회 공헌 활동 전략 및 메시지 전략, 크리에이티브 전략 분석: 100대 기업 CSR 웹사이트 분석을 중심으로. 한국언론학보, 52(3), 76-97.
  3. 김해룡, 김나민, 유광희, 이문규. (2005). 기업의 사회적 책임에 대한 척도 개발. 마케팅연구, 20(2), 67-87.
  4. 박종철. (2010). 환경적 책임을 포함한 기업의 사회적 책임 활동이 기업 신뢰 및 고객충성도에 미치는 영향. 임금연구, 18(3), 29-44.
  5. 박종철, 김경진, 이한준. (2010). 한국형 기업의 사회적 책임활동 측정을 위한 척도 개발 연구. 한국마케팅저널, 12(2), 27-52.
  6. 안윤기, 진윤정. (2006). TBL 평가기수 비교분석을 통한 CSM 추진방향에 대한 고찰. POSRI 경영연구, 6(1), 128-160.
  7. 이윤희, 박정호. (2008). 기업 웹사이트를 통한 커뮤니케이션 전략: 웹사이트에서의 사회 공헌 활동 분석. 2008 통합경영학회 학술대회 초록집, 1-16.
  8. 이정민. (2009). 21세기 착한 기업의 도전과 과제. 패션정보와 기술, 6, 2-10.
  9. 이현우, 김형석. (2006). 웹사이트 분석을 통한 국내 기업의 사회적 책임 활동에 대한 연구. 한국광고홍보학보, 8(2), 53-81.
  10. 전국경제인연합회. (2007). 2006 기업, 기업 재단 사회 공헌백서. 서울: 전경련.
  11. 정윤영, 이진화. (2009). 패션브랜드의 사회적 책임 활동에 대한 탐색적 연구. 한국생활과학회지, 18(6), 1247-1256.
  12. 한국 패션 100대 기업은? (2010, 6. 14). 패션비즈. 자료검색일 2010, 8. 20, 자료출처 http://www.fashionbiz.co.kr/RE/main.asp?cate=2&idx=117990
  13. 한은경, 류은아. (2003). 기업의 사회 책임 활동이 구매의도에 미치는 영향에 관한 연구. 광고연구, 60(3), 155-177.
  14. ISO 26000 대응으로 사회 지속가능성을 높여라. (2010, 7. 7). 전자신문. 자료검색일 2010, 8. 17, 자료출처http://www.etnews.co.kr/news/detail.html?id=201007050043
  15. Ackerman, R., & Bauer, R. (1976). The social challenge to business. Reston: Reston Publishing.
  16. Bhattacharya, C. B., & Sen, S. (2003). Consumer-company identification: A framework for understanding customer's relationships with companies. Journal of Marketing, 67(April), 76-88. https://doi.org/10.1509/jmkg.67.2.76.18609
  17. Bowen, H. (1953). Social responsibilities of the businessman. New York: Haper & Row.
  18. Brown, T., & Dacin, P. (1997). The company and product: Corporate associations and consumer product responses. Journal of Marketing, 61(1), 68-84. https://doi.org/10.2307/1252190
  19. Capriotti, P., & Moreno, A. (2007). Communicating corporate responsibility through corporate web sites in Spain. Corporate Communications: An International Journal, 12(3), 221-237. https://doi.org/10.1108/13563280710776833
  20. Carroll, A. (1979). A three-dimensional conceptual model of corporate social performance. Academy of Management Review, 4(4), 497-505.
  21. Carroll, A. (1991). The pyramid of corporate social responsibility: Toward the moral management of organizational stakeholders. Business Horizons, 34(4), 39-48. https://doi.org/10.1016/0007-6813(91)90005-G
  22. Dahlsrud, A. (2008). How corporate social responsibility is defined: An analysis of 37 definitions. Corporate Social Responsibility and Environmental Management, 15, 1-13. https://doi.org/10.1002/csr.132
  23. Egri, C., & Ralston, A. (2008). Corporate responsibility: A review of international management research from 1998 to 2007. Journal of International Management, 14, 319-339.
  24. Elkington, J. (1997). Cannibals with forks. The triple bottom line of 21st century busuness. Oxford, UK: Castone pub-lishing Ltd.
  25. Esrock, S. L., & Leichty, G. B. (1998). Social responsibility and corporate web pages: Self-presentation or agendasetting? Public Relations review, 24(3), 305-319. https://doi.org/10.1016/S0363-8111(99)80142-8
  26. Fukukawa, K., & Moon, J. (2004). A Japanese model of corporate social responsibility? A study of website reporting. Journal of Corporate Citizenship, 16, 45-59.
  27. ISO. (2009). Guidance on social responsibility (ISO/TMB/WG SR N.172). Geneva: ISO.
  28. Karna, J., Hansen, E., & Juslin, H. (2003). Social responsibility in environmental marketing planning. European Journal of Marketing, 37(5/6), 848-871. https://doi.org/10.1108/03090560310465170
  29. Klein, J., & Dawar, D. (2004). Corporate social responsibility and consumers' attributions and brand evaluations in a product harm crisis. International Journal of Research in Marketing, 21(3), 203-217. https://doi.org/10.1016/j.ijresmar.2003.12.003
  30. Lantos, G. (2001). The boundaries of strategic corporate social responsibility. Journal of Consumer Marketing, 18(7), 595-630. https://doi.org/10.1108/07363760110410281
  31. Lantos, G. (2002). The ethicality of altruistic corporate social responsibility. Journal of Consumer Marketing, 19(3), 205-230. https://doi.org/10.1108/07363760210426049
  32. Lee, M., Fairhurst, A., & Wesley, S. (2009). Corporate social responsibility: A review of the top 100 US retailers. Corporate Reputation Review, 12(2), 140-158. https://doi.org/10.1057/crr.2009.10
  33. Lockett, A., Moon, J., & Visser, W. (2006). Corporate social responsibility in management research: Focus, nature, salience and sources of influence. Journal of Management Studies, 43(1), 115-136. https://doi.org/10.1111/j.1467-6486.2006.00585.x
  34. Maignan, I. (2001). Consumers' perceptions of corporate social responsibilities: A cross-cultural comparison. Journal of Business Ethics, 30(1), 57-72. https://doi.org/10.1023/A:1006433928640
  35. Maignan, I., & Ferrell, O. C. (2000). Measuring corporate citizenship in two counties: The case of the U. S. and France. Journal of Business Ethics, 23, 283-297. https://doi.org/10.1023/A:1006262325211
  36. Maignan, I., & Ralston, D. (2002). Corporate social responsibility in Europe and the U.S.: Insights from businesses' self-presentations. Journal of International Business Studies, 33(3), 497-514. https://doi.org/10.1057/palgrave.jibs.8491028
  37. Marrewijk, M. (2003). Concepts and definitions of CSR and corporate sustainability: Between agency and communion. Journal of Business Ethics, 44, 95-105. https://doi.org/10.1023/A:1023331212247
  38. McElhaney, K. (2009). A strategic approach to corporate social responsibility. Leader to Leader, 52(1), 30-36.
  39. Mohr, L. A., & Webb, D. J. (2005). The effects of corporate social responsibility and price on consumer responses. Journal of Consumer Affairs, 39(1), 121-147. https://doi.org/10.1111/j.1745-6606.2005.00006.x
  40. Moon, J. (2007). The contribution of corporate social responsibility to sustainable development. Sustainable Development, 15, 296-306. https://doi.org/10.1002/sd.346
  41. Moreno, A., & Capriotti, P. (2009). Communicating CSR, citizenship and sustainability on the web. Journal of Communication Management, 13(2), 157-175. https://doi.org/10.1108/13632540910951768
  42. Novak, M. (1996). Business as calling: Work and the examined life. New York: The Free Press.
  43. Porter, M., & van der Linde, C. (1995). Toward a new conception of the environment-competitiveness relationship. Journal of Economic Perspectives, 9(4), 97-118. https://doi.org/10.1257/jep.9.4.97
  44. Pride, W., & Ferrell, O. (2006). Marketing: Concepts and strategies. Boston: Houghton Mifflin.
  45. Schwartz, M., & Carroll, A. (2003). Corporate social responsibility: A three-domain approach. Business Ethics Quarterly, 13(4), 503-530. https://doi.org/10.5840/beq200313435
  46. Sen, S., & Bhattacharya, C. (2001). Does doing good always lead to doing better? Consumer reactions to corporate social responsibility. Journal of Marketing Research, 38(2), 225-243. https://doi.org/10.1509/jmkr.38.2.225.18838
  47. Vaaland, T. I., Heide, M., & Grønhaug, K. (2008). Corporate social responsibility: Investigating theory and research in the marketing context. European Journal of Marketing, 42(9/10), 927-953.
  48. United Nations Conference on Trade and Development. (2003, 7). Disclosure of the impact of corporations on society: Current trends and issues. UNCTAD. Retrieved September 1, 2010, from http://www.unctad.org
  49. Waddock, S. (2004). Parallel universes: Companies, academics, and the progress of corporate citizenship. Business and Society Review, 109(1), 5-24. https://doi.org/10.1111/j.0045-3609.2004.00002.x
  50. Wartick, S., & Cochran, P. (1985). The evaluation of the corporate social performance model. Academy of Management Review, 10(4), 758-769.
  51. Wood, D. (1991). Corporate social performance revisited. Academy of Management Review, 16(4), 691-718.

피인용 문헌

  1. The Effect of Fashion Company's CSR Efforts on the Social Relationship and Pro-Social Consumption Behavior vol.20, pp.1, 2016, https://doi.org/10.12940/jfb.2016.20.1.17
  2. Product Development Process for Ethical Fashion Design - Fair trade system approach - vol.63, pp.1, 2013, https://doi.org/10.7233/jksc.2013.63.1.016
  3. CSR Expectation from Fashion Firms and its Impact on Brand Equity vol.15, pp.1, 2013, https://doi.org/10.5805/SFTI.2013.15.1.073
  4. Evaluation of corporate social responsibility activities for fashion company's sustainable management- On the moderating effects of consumers’ perceived fit and motivation - vol.23, pp.4, 2015, https://doi.org/10.7741/rjcc.2015.23.4.644
  5. Consumers' Perception of Fashion Companies' Sustainability and Its Effect on Trust, Preference, and Purchase Intention vol.39, pp.5, 2015, https://doi.org/10.5850/JKSCT.2015.39.5.656
  6. A Study on Social Responsibility Practices of Fashion Corporations vol.22, pp.1, 2013, https://doi.org/10.5934/KJHE.2013.22.1.167
  7. Comparison of Ideal versus Actual Fashion Corporate Social Responsibility from a Consumer Perspective vol.37, pp.5, 2013, https://doi.org/10.5850/JKSCT.2013.37.5.631
  8. Korean Fashion Companies' Strategic CSR Implementation with Focus on Incorporation of Consumers' CSR Expectations vol.40, pp.1, 2016, https://doi.org/10.5850/JKSCT.2016.40.1.26