Journal of Advanced Navigation Technology (한국항행학회논문지)

The Korean Navigation Institute (한국항행학회)
권호 표지
DOI QR코드

DOI QR Code

Study on Fusion Proposal of Creativity Management and Management Quality for Airport Authorities - Focus of Fusion Management System Model Development -

공항기관을 위한 창의성경영과 경영품질 융합 방안에 관한 연구 - 융합경영시스템 모델 개발을 중심으로 -

  • 이영길 (한국항공대학교 일반대학원) ;
  • 김기웅 (한국항공대학교 경영학과)
  • Received : 2011.11.21
  • Accepted : 2011.12.30
  • Published : 2011.12.31
Download PDF
⟨ Previous Next ⟩

Abstract

The main research purpose of this paper is developed to Fusion Management System Model that is competition advantage and excellence airport for the airport authorities. Fusion Management System Model is developed to fuse and convert how is consist of creativity management and management quality system. Fusion management system structure is as follow. Firstly, part of foundation configured to philosophy and intention of CEO, company as like university and value-based creative corporate culture. Secondly, part of body is applied that is process by 6sigma, system by ISO9001. Thirdly, part of head is applied that is strategy and evaluation by Malcolm Baldrige National Quality Award of U.S.A. Also, system connected to synergy line that is creativity management, fusion & convergence and trust. Finally, this system has been researched to the practical perspective in order to realize for airport authorities.

본 논문의 주요 목적은 공항기관을 위하여 경쟁우위 확보와 탁월한 공항 달성을 위한 융합경영시스템 모델개발이다. 융합경영시스템 모델개발은 창의성경영과 경영품질의 시스템을 융합하여 개발하였다. 융합경영시스템 구조는 첫째, 토대부분은 최고경영자의 철학과 의도, 대학과 같은 기업, 핵심가치를 기반으로 한 창조적 기업문화로 구성하였다. 둘째, 본체부분의 프로세스는 6시그마, 시스템은 ISO9001을 적용하였다. 셋째, 상위부분의 전략 및 평가는 미국의 Malcolm Baldrige National Quality Award Model을 적용하였다. 또한, 시스템 연결은 창조경영, 융합과 커버전스, 신뢰 및 시너지효과 선으로 연결하였다. 마지막으로 융합경영시스템은 공항기관을 위하여 실현하기 위한 실용적 관점에서 연구 및 개발하였다.

Keywords

References

  1. Drazin, R. Glynn, M., Kazanjian, R. K., "Multilevel theorizing about creativity in orgnizations: A sensemaking perspective", Academy of Management Review, Vol.24, pp.286-307, 1999.
  2. King, N., Individual Creativity and Organizational Innovation, in Ford, C. M. & Gioia, D.A., eds., Creative Action in Organization, Thousand Oaks, SAGE Publications, Inc. 1995.
  3. International organization for standardization, ISO9001, ISO, 2009.
  4. National Institute of Standards and Technology, Criteria for Performance Excellence, NIST, pp.4-26, 2010.
  5. D. B. Yoffie, Competing in the Age of Digital Convergence, Harvard Business School Press, 1997.
  6. Nicholas, P. Negroponte, Being Digital, EDITORIAL ATLANTIDA BUENOS AIRES, 1995.
  7. Crosby, P.B., Quality is Free, McGraw-Hill, 1979.
  8. Harry, Mikel J., Six sigma : A Breakethrougn Strategy for Profitability, Quality Progress, 1998.
  9. Ven der Wiele, A., A.R.T. Williams, and B.G.Dale., "Total Quality Management : Is it a Fad, Fashion, or Fit?", Quality Management Journal, vol. 7, pp.65-79, 2000.
  10. David W. Hutton. From Baldrige to the Bottom Line, American Society for Quality, Quality Press, 2000.
  11. European Foundation for Quality Management, Introducing the EFQM Excellence Model 2010, EFQM, 2010.
  12. Parasuraman, A., Zeithaml, V. A. and Berry, L.L., "A Conceptual Model of Service Quality and Its Implications for Future Research", Journal of Marketing VOL.49, NO.4 pp41-50, 1985.
  13. Parasuraman, A., Zeithaml, V. A. and Berry, L.L., "SERVQUAL: A Multiple-Itam Scale for Measuring Customer Perceptions of Service Quality", Journal of Retailing Vol.64, pp.12-40, 1988.
  14. Alan, F. Dutka, Handbook for Customer Satistaction, Lincolnwool, NTC Business Book, 1994.
  15. Amabile, T.M., "Motivation and creativity: Effects of motivational orientation on creative writers", Journal of personality and Social Psychology, Vol.48, pp.393-399, 1985.
  16. Anton, John, Customer Relationship Management : Making Hard Decisions qith Soft Numbers, New Jersey, 1996.
  17. Buttle, F. "An investigation of the willingness of U.K. Certificated Firms to Recommand ISO9000", The International Journal of Quality Sciences, Vol.1, pp.40-50, 1996. https://doi.org/10.1108/13598539610126605
  18. Cronin, J.J. and Tayloy, S. A., "Measuring Service Quality: A Reexamination and Extension", Journal of Marketing, pp.58-59, 1992.
  19. Deming, W.E., Elementary Principles of Statistical control of Quality, Union of Japanese Scientists and Engineers, 1950.
  20. Easton, David., "policy scientist for a Democratic Society", Journal of politics, vol.12, pp.450-477, 1950. https://doi.org/10.2307/2126297
  21. Feigenbaum, A.V., Total qualty control, 3rd, Mcgraw Hill, 1983.
  22. Garvin, G. A. "What Does Product Quality Really Mean?", Sloan Management Review VOL.26, NO.1 pp.25-43, 1984.
  23. Gronroos, "A Service Quality Model and Its Marketing Implication", European Journal of Markting, VOL.18, pp.38-39, 1984.
  24. Guilford, J.P., Creativity Research: Past, Present and Future, in S. G. Isaksened., Frotiers of Creativity Research, New York: Bearly Press, 1987.
  25. Haroal, D. Lasswell., "The policy orientation", stanford university Press, pp.3-16, 1992.
  26. Juran, J.M., Juran on quality Improvement, Juran Enterprises, 1981.
  27. Mann, N.R., The keys to Excellence : The Story of Deming Philosophy, Prestwick, Books, 1989.
  28. Mark L. Blazey., Insights to Performance Excellence, American Society for Quality, Quality Press, 2008.
  29. Mark L. Blazey., Insights to Performance Excellence, American Society for Quality, Quality Press, 2008.
  30. Yehezkel, Dror., "Public Policy Making", Transaction Publishers, pp.25-73, 1983.