The Journal of the Korea Contents Association (한국콘텐츠학회논문지)

The Korea Contents Association (한국콘텐츠학회)
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Impacts of Newspaper Contents Producers' Role Stress and Burnout on Their Job Satisfaction

뉴스콘텐츠 제작자들의 역할스트레스와 심리적 탈진감이 직무만족에 미치는 영향

  • 장해순 (경희대학교 국제스피치토론연구소) ;
  • 김창남 (경희대학교 언론정보대학원)
  • Received : 2010.09.27
  • Accepted : 2010.10.25
  • Published : 2010.10.28
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Abstract

The purpose of this study is to examine the impacts of newspaper contents producers' role stress and burnout on their job satisfaction. For this, a survey was performed, of which the subjects were selected out of a great number of journalists employed in several newspapers. Finally, a total of 229 completed questionnaires were used for statistical inspections, such as correlation analysis and multivariate regression analysis. The results of this study can be summarized as follows: First, it is demonstrated that, the more stress journalists have with respect to role ambiguity, repetitive duties, and role conflict, which are three of the four factors causing role stress, they are less likely to have job satisfaction. However, role overload, the remaining factor of role stress, is shown to have nothing to do with job satisfaction despite it actually causes job stress most. Also, it is ascertained that role ambiguity among the aforementioned four factors of job stress has the most positive effect on job satisfaction in comparison. Second, burnout is shown to have negative correlation with job satisfaction. That is, it is identified that, the more burnout such as emotional exhaustions, depersonalization, and depreciation of personal accomplishment journalists perceive, they are less likely to have job satisfaction. In addition, it is become clear that depreciation of personal accomplishment, among the factors of burnout, has the strongest impact on job satisfaction.

본 연구는 뉴스콘텐츠 제작자들의 역할 스트레스와 심리적 탈진감에 직무만족도에 어떠한 영향을 미치는가를 밝혀내는데 목적이 있다. 이를 위해 신문사에 종사하는 저널리스트를 대상으로 설문조사가 이루어졌다. 총 229부가 통계분석에 사용되었으며, 상관관계분석, 다변인 회귀분석을 실시하여 검증이 이루어졌다. 분석결과 첫째, 역할 스트레스 4개의 요인 중 역할모호성, 반복적 업무, 역할갈등에 대한 스트레스가 높을수록 직무만족도가 낮아지는 것으로 나타났다. 반면 역할과부하로 인한 스트레스가 가장 많음에도 불구하고 직무만족도와는 아무런 관련이 없는 것으로 밝혀졌다. 또한 역할 스트레스 요인 중 역할모호성이 직무만족도에 상대적으로 가장 큰 영향력을 미치는 것으로 나타났다. 둘째, 심리적 탈진감은 직무만족도와 부적상관관계가 있는 것으로 나타났다. 즉 저널리스트들은 정서적 고갈, 비인격화, 자아성취감 저하와 같은 심리적 탈진감을 많이 느낄수록 직무만족도가 낮아지는 것을 알 수 있다. 또한 심리적 탈진감 요인 중 자아성취감 저하가 직무만족도에 가장 큰 영향력을 미치는 요인으로 밝혀졌다.

Keywords

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