Journal of the Korean Operations Research and Management Science Society (한국경영과학회지)

The Korean Operations Research and Management Science Society (한국경영과학회)
권호 표지

An Empirical Approach to the Influence of IT Assets Security and Information Security Service on Information Security Qualify and Satisfaction

IT자산 안전성과 정보보호 서비스가 정보보호 품질 및 만족도에 미치는 영향에 관한 실증연구

  • 권순재 (인하대학교 BK21 지능형 유비쿼터스 물류기술 연구사업단) ;
  • 이건창 (성균관대학교 경영학부) ;
  • 김창현 (성균관대학교 경영학부)
  • Published : 2007.06.30
Download PDF
⟨ Previous Next ⟩

Abstract

In the era of the internet and ubiquitous computing, IS users are still facing a variety of threats. Therefore, a need of more tightened information security service increases unprecedentedly. In this sense, this study is aimed at proposing a new research model in which IT assets (i.e., network, system, and information influence) Security and Information Security Service (i.e., confidentiality, integrity, nonrepudiation, authentication) affect information security quality positively, leading to users' satisfaction eventually. To prove the validity of the proposed research model, PLS analysis is applied with valid 177 questionnaires. Results reveal that both IT assets Security and Information Security Service influence informations security qualify positively, and user satisfaction as well. From the results, it can be concluded that Korean government's recent orchestrated efforts to boost the IT assets Security and Information Security Service helped great improve the information security quality and user satisfaction.

Keywords

References

  1. 국가정보원, 정보통신부 2006 국가정보보호백서, 2006
  2. 김종기, 이동호, '전자상거래 사용자의 신뢰에 영향을 미치는 정보보안위험 기반의 선행요인 연구', 경영정보학연구, 제15권, 제2호(2005), pp.65-96
  3. 원동호, 김경국, 이보영, 김승주, '공개키 기반 구조 구축을 위한 디렉토리 서비스 구현', 성균관대학교 정보통신기술연구소, 1998
  4. 우석천, 이재우, 홍기융, 이성욱, '정보보호 정책 수립 및 관리지침 개발', 해킹바이러스연구, 제7권(2000)
  5. 이덕영, '인터넷 쇼핑몰 신뢰의 결정요인과 구매와의 관계에 대한 연구', 건국대학교 석사학위논문, 2002
  6. 장윤희, 권오준, 백민정, '고객 신뢰도와 만족도에 영향을 미치는 전자결제 시스템 성공요인에 관한 연구', 한국경영정보학회 추계학술대회, 2004
  7. 정경수, 김용, '인터넷뱅킹 이용자달이 지각하는 신뢰와 위험 요인간의 관계에 대한 실증 연구', 한국경영정보학회 추계학술대회, 2004
  8. 한국인터넷진흥원, 2005 하반기 정보화실태조사, 2006
  9. 한근회, 박영종, 소우영, '안전한 전자상거래 모델', 한국멀티미디어학회 추계학술발표논문집, 1998
  10. http://www.boho.or.kr, 정보보호실천수칙, 2006
  11. Adams, D.A, R.R. Nelson, and P.A. Todd, 'Perceived usefulness, ease of use, and usage of information technology: a replication,' MIS Quarterly, Vol.16, No.2(1992), pp.227-247 https://doi.org/10.2307/249577
  12. Ajzen, I. and M. Fishbein, Understanding Attitudes and Predicting Social Behavior, Prentice-Hall, Englewood Cliffs, NJ, 1980
  13. Barbara H.W. and PA Todd, 'A Theoretical Integration of User Satisfaction and Technology Acceptance,' Information Systems Research, Vol.16, No.1(2005), pp.85-102 https://doi.org/10.1287/isre.1050.0042
  14. Brynjolfsson, E. and M. Smith, 'Frictionless Commerce? A Comparison of Internet & Conventional Retailers,' Management Science, Vol.46, No.4(2000), pp.563-585 https://doi.org/10.1287/mnsc.46.4.563.12061
  15. Chin, W.W., 'Issues and Opinion on Structural Equation Modeling,' MIS Quarterly, Vol.22, No.1(1998), pp.7-16
  16. CSI, IPAK : Information Protection Assessment Kit, Computer Security Institute, 1997
  17. Davis, F.D., 'Perceived usefulness, perceived ease of use, and user acceptance of information technology,' MIS Quarterly, Vol.13, No.3(1989), pp.319-340 https://doi.org/10.2307/249008
  18. Delone, W.H. and E.R. McLean, 'Information systems success : The quest for the dependent variable,' Inform. Systems Research. Vol.3, No.1(1992), pp. 60-95 https://doi.org/10.1287/isre.3.1.60
  19. Early, A.H. and S. Chaiken, The Psychology of Attitudes, Thomson Wadsworth, Belmont, CA, 1993
  20. Fazio, R.H. and MA Olson, 'Attitudes: Foundation, function and consequences,' Hogg, MA and J. Cooper, eds. The Sage Handbook of Social Psychology, Sage, London, UK, 2003
  21. Fishbein, M. and I. Ajzen, Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research, Addison-Wesley, Reading, MA, 1975
  22. Fornell, C. and D.F. Larcker, 'Evaluating Structural Equation Models with Unobservable Variables and Measurement Error,' Journal of Marketing Research, Vol.18, No.1(1981), pp.39-51 https://doi.org/10.2307/3151312
  23. Gefen, D. and D.W. Straub, 'Gender differences in the perception and use of e-mail : an extension to the technology acceptance model,' MIS Quarterly, Vol.21, No.4(1997), pp.389-400 https://doi.org/10.2307/249720
  24. Gefen, D., 'Customer Loyalty in E-Commerce,' Journal of the Association for Information Systems, Vol.3(2002), pp.27-51
  25. Goodhue, D.L., 'IS attitudes: Toward theoretical and definitional clarity,' Database Advertise of Information Systems, Vol.19, No.3/4(1988), pp.6-15 https://doi.org/10.1145/65766.65768
  26. Grazioli, S. and S. Jarvenpaa, 'Perils of Internet Fraud: An Empirical Investigation of Deception and Trust with Experienced Internet Consumers,' IEEE Transaction on System, Vol.30, No.4(2000), pp.395-410
  27. Hair, J,F., R.E. Anderson, R.L. Tatham, and W.C. Black, Multivariate Data Analysis: With Readings, 5th ed., Prentice Hall, 1998
  28. Hartwick, J. and H. Barki, 'Explaining the role of user participation in information system use,' Management Science, Vol.40, No. 4(1994), pp.440-465 https://doi.org/10.1287/mnsc.40.4.440
  29. Hoffman, D.L. T.P. Novak, and M. Peralta, 'Building consumer trust online,' Communications of the ACM, Vol.42, No.4(1999), pp.80-85
  30. Howel, J,M. and C.A. Higgins, 'Champion of Technological Innovation,' Administrative Science Quarterly, Vol.35, No.2(1990), pp.317-341 https://doi.org/10.2307/2393393
  31. ISO/IEC JTCI CS27, Guidelines for the management of IT security(GMITS)-Part 1 : Concepts and models of IT security, TR 13335-1, 2000
  32. James E. and W. Sammy, 'Development of a Tool for Measuring and Analyzing Computer User Satisfaction,' Management Science, Vol.29, No.5(1983), pp.126-145
  33. Jarvenpaa, S., K. Knoll, and D. Leidner, 'Is Anybody Out There? Antecedents of Trust in Global Virtual Teams,' Journal of Management Information Systems, Vol.14, No.4 (1998), pp.29-64 https://doi.org/10.1080/07421222.1998.11518185
  34. Lederer, A.L., D.J. Maupin, M.P. Sena, and Y. Zhuang, 'The Technology Acceptance Model and the World Wide Web,' Decision Support Systems, Vol.29(2000), pp.26-282
  35. Matthew K., O. Lee, and E. Turban, 'A Trust Model for Consumer Internet Shopping,' International Journal of Electronic Commerce, Vol.6, No.1(2001), pp.75-91 https://doi.org/10.1080/10864415.2001.11044227
  36. Melone, N., 'A theoretical assessment of the user-satisfaction construct in information systems research,' Management Science, Vol.36, No.1(1990) pp.76-91 https://doi.org/10.1287/mnsc.36.1.76
  37. Nunnally, J.C, Psychometric Theory, McGrawHill, 1994
  38. OECD, Guidelines for the Security of Information Systems, 1992
  39. Pavlou, P. and D. Gefen, 'Building Effective Online Marketplaces with Institution-Based Trust,' Twenty-Third International Conference on Information Systems, 2002, pp. 667-675
  40. Reichheld, F. and P. Schefter, 'E-Loyalty : Your Secret Weapon on the Web,' Harvard Business Review, Vol.78, No.4(2000), pp. 105-113
  41. Seddon, P., 'A respecification and extension of the Delone and McLean model of IS success,' Inform. Systems Research, Vol.8, No.3(1997), pp.240-253 https://doi.org/10.1287/isre.8.3.240
  42. Sitkin, S.B. and N.L. Roth, 'Explaining the Limited Effectiveness of Legalistic Remedies for Trust/Distrust,' Organization Science, Vol.4, No.3(1993), pp.367-388 https://doi.org/10.1287/orsc.4.3.367
  43. Straub, D., M. Limayem, and E. Karahanna-Evaristo, 'Measuring system usage: implications for IS theory testing,' Management Science, Vol.41, No.8(1995), pp.1328-1342 https://doi.org/10.1287/mnsc.41.8.1328
  44. Suh, B. and I. Han, 'The Impact of Customer Trust and Perception of Security Control on the Acceptance of Electronic Commerce,' International Journal of Electronic Commerce, Vol.7, No.3(2003), pp.135-161 https://doi.org/10.1080/10864415.2003.11044270
  45. Wilson, S., 'Certificates and trust in electronic commerce,' Information Management and Computer Security, Vol.5, No.5(1997), pp.175-181 https://doi.org/10.1108/EUM0000000004466
  46. Wold, H., Soft Modeling: the Basic Design and Some Extensions, in System Under Indirect Observations: Part 2, Amsterdam North-Holland: K.G. Joreskog and H. Wold (eds), 1982