Effect of Information Quality of Standard Menu on User's Satisfaction and Performance in ERP System of Contract Foodservice Management Company

위탁급식 전문업체의 ERP 시스템에서 표준메뉴 정보품질이 사용자 만족도 및 업무성과에 미치는 영향

  • Kim, Hyeon-A (Department of Food and Nutritional Sciences, Kyungnam University) ;
  • Yang, Il-Seon (Department of Food and Nutrition, Yonsei University) ;
  • Kim, Jang-Mi (Department of Food and Nutrition Information management, Graduate School of Human Environmental Sciences, Yonsei University)
  • 김현아 (경남대학교 식품영양학과) ;
  • 양일선 (연세대학교 식품영양학과) ;
  • 김장미 (연세대학교 생활환경대학원 식품영양정보관리전공 석사과정)
  • Published : 2005.05.02

Abstract

The purposes of this study were 1) to analyze the effect of the information quality of standard menu system of ERP on the user’s satisfaction 2) to analyze the effect of the information quality of standard menu system of ERP on the user’s performance. The questionnaires were distributed to 260 end users(dietitians, foodservice management managers) in charge of managing the institutional foodservice such as the office(government agencies, factories), schools(universities, middle and high school) and hospitals which were managed by contract foodservice management company “C” in Seoul and Kyunggi. The surveys were performed from July 26 to July 30, 2004. Two hundred and fifty questionnaires were responded(response rate : 96.2%). The statistical analysis was conducted by using SPSS Win(11.5). And the descriptive analysis, factor analysis, reliability test, pearson correlation and simple regression analysis were performed. The results showed that the information quality of standard menu system of ERP have a significant positive effect on the user’s satisfaction(p<0.001) and user’s performance(p<0.001). When constructing standard menu system on ERP in the contract foodservice management company, the information quality of standard menu system of ERP should be guaranteed in order to satisfy the end-user and to improve the user’s performance.

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