• Asia Marketing Journal
• /
• v.16 no.2
• /
• pp.1-14
• /
• 2014

This study applies the job-demands resource (JD-R) model to investigate the interactive effect of job demands and job resources in predicting the development of service employee work engagement and customer-oriented attitude. This paper proposed a theoretical model that suggests that the service employee's work engagement is the consequence of the employee's perceived support from the organization and its customers (customer participation) and leads to a customer-oriented attitude. However, the effect of organizational support is somewhat hindered by job insecurity, demonstrating the inability of an organizationally provided job resource to overcome the job demand of job insecurity. As a type of job demand from customer's perspective, customer crowding is suggested as a negative moderator in the link between customer participation and work engagement. As such, this article proposes how different elements of a service employee's work environment interact to ultimately influence the service employee's customer-oriented attitude. Specifically, the current research focuses on how the negative contextual elements of job insecurity and job crowding (i.e., job demands) interact with the potentially positive elements of organizational support and customer participation (i.e., job resources), as well as with an employee's customer orientation, to ultimately develop a customer-oriented attitude. This study concludes with some propositions for potential causal relationships among key constructs that can be empirically tested in future research, as well as implications of the current study for both managers and researchers.

• Korea journal of population studies
• /
• v.29 no.3
• /
• pp.51-72
• /
• 2006

In Korea, most studies have used the conventional Wolfbein and Wool method, which cannot be applied to women's work-life table because of bimodality and/or M curve of female labor force participation. The increment/decrement work-life table method, however, is equally applicable to both men and women, but requires individual data on employment transition. This paper demonstrates that the Garfinkle-Pollard method is the same as the increment/decrement work-life table method developed by Hoem, Schoen and Woodrow and adopted by BLS. The merit of Garfinkle-Pollard method is to produce work-life table using labor force participation rate without individual employment transition. This paper applies the Garfinkle-Pollard methods to the estimation and projection of work-life of Korean labor force for the period of 2000-2050, using the abridged life tables provided by Korean National Statistical Office and a projection of labor force participation rates. The work-life expectancy at 65 is 5.8 years for men and 4.1 years for women in 2000, and it increased to 7.7 years for men and 5.1 years in 2050. However, differences in work-life expectancy are found depending on the data processing of elderly labor force participation and mortality assumption. Detailed data on elderly labor force participation and further study on future mortality are required to estimate and project more accurate work-life expectancy.

• Iberoamérica
• /
• v.12 no.1
• /
• pp.149-186
• /
• 2010

Community participation in health has been praised as a new way of improving health inequality in developing countries for many decades. This paper is an attempt to evaluate community participation programs in health focusing on two intercultural health hospitals in IX Region of Chile. After exploring the process of program building and its impact on the quality of service, this paper concludes that a community participation program with stronger participation resulted in higher patient satisfaction. The author expects such finding to contribute to more comprehensive understanding of the impact of participation in health programs.

• Korean Journal of Social Welfare Studies
• /
• v.42 no.2
• /
• pp.323-350
• /
• 2011

Work ability is a fundamental factor to determine who are the recipients of disability benefits or employment services. Disability Grade based on medical impairments is used as a work ability assessment in Korea, but it has been heavily criticized that it does not assess disabled person's work ability adequately. This study tried to find out an index which explains employment status of disabled persons the best among four work ability assessment indexes of disability grade, level of ICF activity limitations and participation restriction, level of help needed with daily activities, and self-assessed health status. As a result, the level of ICF activity limitations and participation restriction explained the employment status the best, and help needed for daily activities is the second, disability grade is the third, and self-assessed health status is the last. In conclusion, level of ICF activity limitations and participation restriction is the best work ability assessment in Disabled People Pension and Employment Policy for Disabled People. Therefore, it is the basic premise to develop a new work ability assessment index which consists of items in ICF activity limitations and participation restriction.

• Journal of the Korean Society of Marine Environment & Safety
• /
• v.20 no.6
• /
• pp.704-711
• /
• 2014

This study examines causal relationships between social capital, works satisfaction and work stress in Korean Coast Guard For this reason, this study conducted review of literature for relevant theories. As a result trust, participation and network were set as factors of social capital. Work satisfaction and work stress were set as subvariables. First, social capital and work satisfaction are high, but work stress is low among Coast Guard officers. Second, social capital of Coast Guard officers impact work satisfaction positively. To be more specific, in order of significance, trust, network, participation have impact on work satisfaction. Third, when examining relationship between social capital and work stress, while participation decreases work stress, network on the other hand causes increase in work stress. Based on these findings, there is a need to promote social capital which impacts work satisfaction and stress of constituents of Coast Guard.

• Journal of Family Resource Management and Policy Review
• /
• v.20 no.4
• /
• pp.49-68
• /
• 2016

Fathers are increasingly expected to participate in parenting due to the higher participation of women in economic activities, the growing awareness of gender equality, and the greater emphasis on the role of fathers. The purpose of this study was to examine the effects of paid work time and jobs' family-friendly policies on parenting participation in dual-earner families. Questionnaires were distributed to 577 fathers of dual earner families through a child care center in the Gyeongsangbukdo Province, and the results were analyzed using SPSS 18.0 for Windows. The statistical methods employed included mean, standard deviation, the Pearson correlation analysis, and a multiple regression analysis. The main results are as follows. First, the fathers of dual-earner families showed an above average level of participation in parenting (3.26). By category, they were less involved (2.89) in household chores, and more active in daily guidance and leisure activities (3.48). Second, the most significant variable affecting fathers' parenting participation was having a regular office-closing time. Fathers who were younger, had a higher level of education, had a regular office-closing time, had more vacation leave, and whose companies implemented family-friendly policies were more likely to participate more actively in parenting. Third, the key factors influencing fathers' parenting participation by sub-category were found to be having a regular office-closing time and jobs with family-friendly policies. Fathers with a greater awareness of gender equality were more inclined to participate in household chores, while those who were younger and more educated actively participated in daily guidance and leisure activities.

• Journal of Korean Society of Occupational and Environmental Hygiene
• /
• v.18 no.4
• /
• pp.282-292
• /
• 2008

This study was conducted to evaluate work environment monitoring program(WMP) under Industrial Safety and Health Act in Korea. WMP was evaluated by focusing on five key elements, such as purpose, subject, scope, method and workers' participation. The operation status of WMP was evaluated by using questionnaire to workers and data published by Ministry of Labor(MOL). Compliance rate of WMP was less 13 % in manufacturing workplaces. Over-exposure rate was steady state by annual trend. The degree of workers' satisfaction to WMP was just 24 %. A critical problem with the current WMP is that the employer and workers are not acting as main players. For a fundamental improvement in working condition to take place, participation of workers should be expanded and be guaranteed by law.

• Journal of the Korean Home Economics Association
• /
• v.34 no.4
• /
• pp.309-326
• /
• 1996

The purpose of the study was to preset the relationships between role conflict and psychological/physical distress of dual/earner families in Pusan. the questionnaire was composed of socio-economic status, wives' work time, spouse's emotional support scale, husbands' housework participation, role conflict scale, psychologica/physical distress scale. The major findings were as follows : 1. The level of role conflict and psychological/physical distress were higher among wives than among husbands. 2. Role conflict were the most important factor affecting the level of psychological/physical distress directly. 3. Wives' psychological/physical distress were significantly affected by role conflict and socio-economic status directly. Wives' psychological/physical distress were affected by wives' work time, husbands' emotional support, husbands' housework participation indirectly. 4. Husbands' psychological distress was significantly affected by role conflict and husbands' housework participation directly. Husbands' physical distress was significantly affected by role conflict directly. Husbands' psychological/physical distress were affected by wives' work time, wives' emotional support indirectly.

• Industry Promotion Research
• /
• v.5 no.1
• /
• pp.47-52
• /
• 2020

In this study, parallel work-learning training, which was started in 2013 as a pre-employment promotion policy, is an important factor that determines the success or failure of training. As a time when various institutional supplementation is needed to encourage company participation, this study is to identify the factors of participation of companies participating in work-learning parallel. To this end, a questionnaire survey was conducted of companies participating in parallel work-learning in Chungnam, and the results were analyzed using the structural equation model. As a result of the study, the reason for the company's participation in parallel work-learning was firstly, 84% of government subsidy received education and training expenses. Second, 66% of workers were able to pay less than regular workers, and thirdly, it was easy to hire new employees in the field. 26%, 17% of them were invited by acquaintances for no particular reason. Therefore, the study suggests that participation in the work-learning parallel training contributes to the management costs, management of employee turnover, and human resource development. In future research, it is necessary to subdivide tests and estimates by conducting studies on regions, occupations, gender, wages, and years of service in Korea.

• Journal of the Korean Society of Safety
• /
• v.35 no.5
• /
• pp.66-73
• /
• 2020

The change in labor consciousness began to draw social attention to work-life balance (WLB). The WLB is one of the major factors affecting the health and safety problems of workers. Although shiftwork adversely affects WLB, safety, and health problems of workers, WLB of shift workers has received little empirical attention. The purpose of this study was to examine whether WLB mediates the relationship between shiftwork and shift worker's safety and health problems, participation in leisure activities moderates WLB, and finally, whether WLB moderated by participation in leisure activities mediates the relationship between shift work and shift worker's safety and health problems. For the study, the data of the 5^th wave of Korean Working Condition Survey(KWCS) conducted by Korea Occupational Safety and Health Agency(KOSHA) of South Korea was used. Conditional process analysis revealed that the relationship between shift work and worker's safety and health problems is mediated by WLB; however, participation in leisure activity showed no moderation effect on WLB. Therefore, the moderated mediation effect has failed to achieve statistical significance. The results indicate that working environment improvement in consideration of the WLB is needed to gain shift worker's long-term safety and health. The implications of this study and suggestions for future research were discussed.