• 대한물리의학회지
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• 제18권1호
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• pp.67-76
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• 2023

PURPOSE: The study compared the satisfaction of the exercise program in a face-to-face and non-face-to-face manner with the same exercise program. METHODS: This study was conducted through convenience sampling for 57 seniors over 65 years of age. After conducting 30 minutes of the same exercise program face-to-face on the first visit and non-face-to-face on the second visit, a satisfaction survey was conducted. The survey data were processed statistically using SPSS 26.0 (SPSS Inc, IBM, USA). An independent t-test was used to compare the type of exercise program. The Spearman's Rank Correlation was conducted to correlate the satisfaction between cognitive function and education level. RESULTS: The overall satisfaction with the face-to-face program was higher than the non-face-to-face exercise programs. All three satisfaction items in face-to-face exercise programs were higher than in non-face-to-face exercise programs (p < .05). The main source of dissatisfaction in the case of face-to-face exercise programs was having a good relationship with people for face-to-face and a 'lack of communication' in the case of non-face-to-face. CONCLUSION: The elderly showed higher satisfaction in face-to-face exercise than in non-face-to-face exercise. This study is significant in that accurate satisfaction comparison was possible by conducting the same exercise program on the same subject for a relatively short time, and through this, the development of an exercise program was suggested.

• 유통과학연구
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• 제18권4호
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• pp.5-12
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• 2020

The Purpose: This study aims to identify the characteristics of customer satisfaction of the restaurants delivery applications that is increasing globally, especially in Korea. Due to demographic changes, social trends and the development of food science, customers no longer want to visit restaurants. This represents an important change in the restaurant business, and related research is also very urgent. Research design, data, and methodology: With 296 surveyed questionnaire, the study analyzed to verify the validity and reliability of measured variables in Korea. And structural equation model was used for hypotheses test of the research. Results: The result showed that consumers' usefulness, mobility, and reliability influenced on satisfaction. Specifically, mobility and reliability influencing the satisfaction and loyalty as well. And significant impact of satisfaction and loyalty are also corroborated. However, the path from informative to both satisfaction and loyalty was not statistically significant. This means food application developers should no longer focus on providing too many information, instead, concentrate on improving mobility and trust of mobile applications. Conclusions: This study analyzed the influence of attributes of food delivery applications on satisfaction and loyalty, and suggested crucial strategic implications of delivery marketing companies involved in the implementation of mobile application developers.

• 한국조리학회지
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• 제13권1호
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• pp.152-165
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• 2007

The purpose of this study is to prove that the appropriate fit between service failure and recovery strategy can efficiently maximize customer satisfaction and behavioral intention, by using the prepared scenario through comprehensive approach concerning how the expectation level of service recovery has influence on perceived fairness, satisfaction and behavioral intention of service recovery based upon size in case of service failure. This study has been conducted by way of selection of filling-up type questionnaires for customers themselves who have experience in service failure out of customers who can easily visit family and hotel restaurants, that is, domestic restaurants in Seoul area, $June{\sim}August$ 2004, by setting factorial design of 2(control, severeness)$\times$3(distributive fairness, procedural fairness, mutual relational fairness)$\times$2(customer satisfaction, customer behavior). The survey was performed on the customers who visited common restaurants, family restaurants, hotel restaurants, etc. mainly in Seoul, and total 600 sheets of questionnaires were distributed and 496 sheets of them were returned(82.67% of return ratio). Research findings are as follows; First, perceived recovery justice has an effect on customer satisfaction and behavioral intention. Second, customer satisfaction and restaurant satisfaction have positive influence on behavioral intention. The results will be helpful for them to develop a further service failure and recovery framework. For service marketing managers, the results will suggest specific guidelines for establishing service recovery strategies.

• 한국관광식음료학회지:관광식음료경영연구
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• 제15권2호
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• pp.123-150
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• 2004

The purpose of this study is to prove that the approprlate fit between service failure and recovery strategy can effciently maximize customer satisfaction and behavioral intention, by using prepared scenario through comprehensive approach concerning how the expectation level about service recovery has influences on perceived fairness, satisfaction and behavioral intention of servlce recovery based upon size in case of service failure. This study has been conducted by way of selection of filling-up type questionnaires for customers themselves who have experience in service failure out of customers who can easily visit family and hotel restaurants, that is, domestic restaurants in Seoul area, June ~ August 2004, by setting factorial design of 2(control, severeness) ${\times}$ 3(distributive fairness, procedural fairness, mutual relational fairness) ${\times}$ 2(customer satisfaction, customer behavior). The survey was performed on the customers who visited common restaurants, family restaurants, hotel restaurants, etc. mainly in Seoul, and total 600 sheets of questionnaires were distributed and 496 sheets of them were returned(82.67% of return ratio).

• 근관절건강학회지
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• 제15권1호
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• pp.73-87
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• 2008

Purpose: The purpose of this study was to identify the relationship among pain, depression and life satisfaction of the chronic low back pain patients. Method: The subjects are 98 adults that visit hospital regularly or are hospitalized for back pain in a general hospital from June 1st to August 30th in 2007. The data were analyzed by SPSS WIN 12.0. Results: The mean score for chronic low back pain as measured by the VAS was 5.85(${\pm}2.22$). The mean score for depression as measured by BDI was 1.83(${\pm}\;.83$). The average score for life satisfaction was 2.89(${\pm}\;.93$). There was a significant positive correlation between pain and depression. But there were significant negative correlations between pain & life satisfaction, depression & life satisfaction respectively. Conclusion: Chronic low back pain can be occurred to all ages and there are significant relationships among the pain, depression and life satisfaction. Therefore, the nursing interventions to help for relieving the pain and depression for patients with chronic low back pain is required.

• The Journal of Asian Finance, Economics and Business
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• 제8권4호
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• pp.465-473
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• 2021

This research is motivated by the concept of online banking or Internet banking where consumers aren't required to visit a bank branch to complete most of their basic banking transactions. They can do all of this at their own convenience, wherever they want. This research aims to find out the role of e-satisfaction in mediating the influence of e-service quality on the e-loyalty of the customer of a private bank in Indonesia. The method of data collection in this research is by using probability sampling with the simple purposive sampling technique. Data that is collected from 205 respondents is the data that meet the criteria, which are the respondent needs to be a bank customer and must have an Internet banking account. The analysis method that is used is regression analysis through the SEM method with the aid of SmartPLS 3.0 software to test the significance of e-satisfaction role in mediating the relationship between e-service quality and e-loyalty. The research result shows that e-service quality has a significant positive influence on e-satisfaction; e-satisfaction has a significant positive influence on e-loyalty, e-service has a significant positive influence on e-loyalty, and e-satisfaction significantly mediate the influence of e-service quality towards e-loyalty.

• 한국프랜차이즈경영연구
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• 제14권4호
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• pp.17-33
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• 2023

Purpose: This study divides choice attributes that can help strengthen the competitiveness of traditional markets into product, price, personnel, and physical evidence. This study also examines which choice attributes affect customer value perception, satisfaction, and loyalty. Research design, data, and methodology: The data were collected from 542 traditional customers aged 20 or older who frequently visit traditional markets across the country and analyzed using the Smart PLS 4.0 program. The survey was conducted with the help of an online survey company for a total of 14 days from April 7, 2023 to April 20, 2023. Result: First, product, price, and employee quality have a positive impact on utilitarian and hedonic value, but physical evidence does not. Second, product, price, and employee quality have a positive impact on hedonic and hedonic value. Second, utilitarian value has a positive impact on satisfaction and revisit intention. Third, hedonic value has a positive impact on satisfaction, but does not on revisit intention. Lastly, satisfaction has a positive impact on revisit intention. Conclusions: Based on the S-O-R model and the theory of consumption value, this study proposed and examined an integrated framework in which satisfaction leads to revisit intention through selection attributes acting on perceived value.

• 산경연구논집
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• 제8권7호
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• pp.71-81
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• 2017

Purpose - The purpose of this study is to investigate the relationship between customer trust and intention to return to the traditional market by using empirical analysis. Research design, data, and methodology - For the empirical analysis of this study, questionnaires were conducted for adults and over 20s. A total of 200 questionnaires were distributed to consumers with experience in traditional markets, and 163 of them were used for empirical analysis. In order to analyze the relationship between customer trust and return visit intention by consumers visiting the traditional market, variables were selected through 10 constructive concepts and revised based on previous studies. The SPSS for win 18.0 was used for data analysis. Results - In order to clarify the relationship between consumer's visit to traditional market and customer's trust, it was found that the tolerance values of both the visiting factors and the consumers' perceptions of traditional markets were higher than .01. In the relationship between visitor's visit to traditional market and customer's trust, price was positively related to customer trust at 0.1% level. Image, product quality and freshness of traditional market were 5% Positive effects were found. These results show that consumers who visit traditional markets gain customer's trust in price, image, product quality and reliability of traditional market. Conclusions - In this study, the results of this study are as follows: First, the effect of customer trust on customer satisfaction is affected by the image (emotion) consumers feel about traditional market, the trust level about the price of goods offered by the market, The confidence level of freshness, the reliability of consumers' connection with the local economy, the consumer's traditional marketplace, and the level of awareness of the service (kindness) of the variables on the independent variables. As a result of the analysis, it was found that among the influence variables of customer trust used in this study, consumers had a high level of confidence about the price of commodities offered by the market, quality of goods, and freshness, The same relationship, market environment such as hygiene or cleanliness, connection with a local economy, service (kindness) of traditional market did not affect consumers' trust in traditional markets.

• 한국식품영양과학회지
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• 제38권5호
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• pp.636-643
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• 2009

본 연구는 제주를 방문한 관광객들의 제주향토음식의 선택속성 요인이 제주 관광객의 고객행동에 어떠한 영향을 미치는가를 알아보기 위한 연구로 통계패키지 SPSS+/WIN 12.0을 이용하여 제주향토음식선택속성의 요인들이 고객만족, 재방문, 구전 의도에 미치는 영향을 파악하기 위해 다중회귀분석을 실시하였다. 연구결과 제주향토음식선택속성요인이 고객행동에 미치는 영향을 살펴본 결과 유의수준(p<0.05)에서 통계적으로 유의한 영향력을 가진 요인은 만족도에는 본질적 요인이 회귀계수가 0.476, t값이 5.198로 영향력을 나타내는 것으로 나타났으며, 다음으로는 부수적 요인이 회귀계수 0.232, t값이 2.808, 감각적(오감) 요인이 회귀계수 0.165, t값이 2.013의 순으로 나타났다. 재방문에는 본질적 요인이 회귀계수가 0.413, t값이 3.540으로 영향력을 나타내는 것으로 나타났으며, 다음으로는 메뉴 구성적 요인이 회귀계수 0.228, t값이 3.118, 부수적 요인이 회귀계수 0.218, t값이 2.643의 순으로 나타났다. 긍정적인 구전에는 부수적 요인이 회귀계수가 0.273, t값이 2.555로 영향력을 나타내는 것으로 나타났으며, 다음으로는 감각(오감)적 요인이 회귀계수 0.264, t값이 2.238, 본질적 요인이 회귀계수 0.237, t값이 2.230, 메뉴.구성적 요인이 회귀계수 0.161, t값이 2.167의 순으로 나타났다. 따라서 본 연구는 제주를 방문한 관광객의 제주향토음식에 대한 고객행동(고객만족, 재방문, 긍정적인 구전)에 미치는 영향은 향토 문화성은 고객의 행동에 모두 영향을 미치지 못하는 것으로 나타났는데 이는 직업이 학생이며 연령대가 $20{\sim}29$세가 주를 이루고 있는 인구통계적 특성에서 오는 것으로 사료되며, 본질적 요인과 부수적 요인은 고객행동인 고객만족, 재방문, 긍정적인 구전에 모두 영향을 미치는 것으로 나타났다. 특히 음식선택에 대한 본질적 요인은 고객행동에 전반적으로 영향을 크게 미치는 것으로 나타났다.

• 치위생과학회지
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• 제6권3호
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• pp.207-212
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• 2006

사회, 경제적으로 발전하면서 환자들이 치과를 내원하는 동기가 다양해졌다. 부정교합으로 인한 안모의 개선과 저작 기능을 개선하고자 치과를 찾는 인구가 점차 늘어나고 있으며, 교정치료에 대한 관심의 증가와 더불어 수요도 증가하고 있어서 교정환자들의 치과 의료서비스의 만족도를 측정하여 만족도에 영향을 미치는 요인들을 파악하여 의료 환경변화에 대한 치과경영대책 차원에서 치과 의료기관의 수익성과 의료의 질적 수준을 높이기 위한 방안을 제시하고자 2005년 3월 7일부터 3월 26일까지 20일간 편의 표본을 추출하여 설문조사를 실시하여 다음과 같은 결과를 얻었다. 1. 치과 의료서비스 만족도를 구성요인별로 비교한 결과 교정환자에서 치위생사요인 (4.21)에 대한 만족도가 높았고, 진료절차 및 대기시간요인(3.73)이 가장 낮았다. 2. 성별에 따른 교정환자와 비교정환자의 치과 의료서비스에 대한 만족도는 교정환자에서 남자가 여자보다 만족도가 높았다. 재이용의사에서는 교정환자의 남녀 모두가 비교정 환자보다 만족도가 높았다. 3. 연령에 따른 교정환자와 비교정환자의 치과 의료서비스에 대한 만족도는 재이용의사에서 교정환자의 모든 연령층이 만족도가 높았다. 4. 월수입에 따른 교정환자와 비교정환자의 치과 의료서비스에 대한 만족도는 교정환자가 치위생사요인과 재이용의사에서 고소득일수록 만족도가 높았다. 5. 학력에 따른 교정환자와 비교정환자의 치과 의료서비스 만족도를 살펴보면 치과의사 요인, 치위생사요인, 내부 환경요인, 외부환경요인에서 초등학교졸업환자의 만족도가 높은 것으로 조사되었다. 이러한 연구결과로 교정환자에서 비교정환자보다 치과 의료서비스 만족도가 높은 것을 알 수 있었다.