• Title/Summary/Keyword: user support

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Ticket-Based Authentication Protocol Using Attribute Information over Home Network (홈네트워크 상에서 속성정보를 이용한 티켓기반의 인증 프로토콜)

  • Lee, Won-Jin;Kim, Kee-Won;Kim, HyunSung
    • IEMEK Journal of Embedded Systems and Applications
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    • v.7 no.1
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    • pp.53-59
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    • 2012
  • Recently, LEE et al. proposed an attribute-based authenticated key agreement protocol over home network, which aimed to support authentication and key agreement between user and home server. However, if the home server is attacked in the protocol, the effects are influenced to the overall home network components severly. Thereby, this paper proposes a new ticket-based authentication protocol using user attributes between user and home devices to solve the problem. The proposed protocol supports the various levels of security to user by diversifying the network accessibility depending on user attribute. Thereby, the protocol could support more secure home network services.

The Evaluation of Information System Success Factors In Health Center (보건소 정보시스템의 평가에 관한 실증적 연구)

  • Kim, Mee
    • Health Policy and Management
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    • v.10 no.2
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    • pp.78-102
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    • 2000
  • Factors influencing the success or failure of information systems9IS) have been discussed in many literes. However, little thertical development or empirical research has examined effectiveness of information systems in health center. This study evaluates several model that contribute to IS success in bealth center. In this study, we propose a process model that exhibits several variables influence one after another. These can be classified into six different dimensions. These inclube system aspect, invidual effect. The system aspect is classified by system quality, information quality and service quality. On individual and organizational aspect, this study uses computer self-efficacy and support of top management. The results of this study are as follows: according to multiple regression analysis of user satisfaction, information quality and support of top management are statistically significant influence on user satisfaction. System quality and service quality are a partially significant influence on user satisfaction. Hypothesis 5, proposing that computer self-efficacy would relate positively to user satisfaction, ws not supported by the questionnaire results. Based on these results, information quality and support of top management are very important variables for IS success.

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A Study on the Information System's Success Factors affecting End-user Performance (최종사용자의 생산성 향상을 위한 정보시스템 성공요인에 관한 연구)

  • 김성희;최준연
    • Proceedings of the Korean Operations and Management Science Society Conference
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    • 1998.10a
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    • pp.28-31
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    • 1998
  • This paper describes the differences of the information system's success factors to improve the end-user's performance according to the job characteristics. A modified model of DeLone and McLean's IS success model is proposed with the two added variables of the top management concern and the IS department support. The model is validated using data collected from a field study of 3872 users on 3 Korean companies. ANOVA, correlation analysis, and stepwise regression are used to test research hypotheses. The results of the study indicate the following implications. First the top management concern and the IS department support have the significant relation with the system usage and the user satisfaction. Second, the system quality has an influence on the user satisfaction more than on the system usage. And the information quality has an influence on the system usage more than on the user satisfaction. Third, the system usage has more relations to the user's performance in the logistics function and R&D function. The user satisfaction has more relations to the user's performance in the sales and the A/S function. Therefore information system strategy to increase the user's performance must be differentiated according to job characteristics.

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Multi-User Detection using Support Vector Machines

  • Lee, Jung-Sik;Lee, Jae-Wan;Hwang, Jae-Jeong;Chung, Kyung-Taek
    • The Journal of Korean Institute of Communications and Information Sciences
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    • v.34 no.12C
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    • pp.1177-1183
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    • 2009
  • In this paper, support vector machines (SVM) are applied to multi-user detector (MUD) for direct sequence (DS)-CDMA system. This work shows an analytical performance of SVM based multi-user detector with some of kernel functions, such as linear, sigmoid, and Gaussian. The basic idea in SVM based training is to select the proper number of support vectors by maximizing the margin between two different classes. In simulation studies, the performance of SVM based MUD with different kernel functions is compared in terms of the number of selected support vectors, their corresponding decision boundary, and finally the bit error rate. It was found that controlling parameter, in SVM training have an effect, in some degree, to SVM based MUD with both sigmoid and Gaussian kernel. It is shown that SVM based MUD with Gaussian kernels outperforms those with other kernels.

An Empirical Study on Influence Factors of Competency Based HRD System User Satisfaction (역량기반 기업 HRD 시스템 사용자 만족도의 영향요인에 관한 연구)

  • Jo, Nam-Jae;Jeong, Jin-Gwan;Kim, Jong-Gyu
    • Journal of Digital Convergence
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    • v.4 no.2
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    • pp.9-26
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    • 2006
  • Human resource development(HRD) is one of the important success factors in competitive business circumstance. So many companies are developing HRD system for role based competent person rearing to catch up with fast changing situations. And they are building professional and specific HRD systems, With these trends, this study analyze which are affecting user satisfaction in role based corporate HRD systems. Recognized profit, HRD support situation, and user experiences affect to user satisfaction significantly. And HRD support situation is the biggest affecting factor to user satisfaction.

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Consensus of Corporate e-Learning System Stakeholders Regarding the Satisfaction of End-Users (기업 이러닝시스템 성과에 대한 이해관계자 인식 부합 관점의 연구)

  • Kim, Jae-Sik;Yang, Hee-Dong;Um, Hye-Mi;Kim, Jae-Kyoung
    • Asia pacific journal of information systems
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    • v.15 no.4
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    • pp.27-60
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    • 2005
  • The purpose of this study is to call attention to the consensus of stakeholders of corporate e-Learning system for the sake of its success. We identified the critical success factors(contents, technical features, management, and organizational support) as major components of corporate e-Learning systems and questioned whether stakeholders' consensus on the importance of these components facilitates the successful implementation of these components. We also questioned whether the influence of these components on user satisfaction could be moderated by contextual factors. Based on empirical testing of 18 e-Learning user companies, we verified that the consensus of stakeholders regarding the importance of content, technological features, and organizational support has a positive influence on the perceived quality of these factors in their e-Learning systems, which in turn is positively related to user satisfaction. The learning subjects and learning style did significantly moderate the influences of these perceived qualities on user satisfaction.

An Empirical Study on End-user's Perception and Acceptance of Mobile Office (모바일 오피스에 대한 이용자 인식과 수용에 관한 실증 연구)

  • Lee, Ji Eun
    • Journal of Information Technology Applications and Management
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    • v.19 no.4
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    • pp.97-113
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    • 2012
  • In order to implement the real-time enterprise (RTE) and smart work effectively, many companies have introduced a mobile office. A mobile office improves employee productivity and increases ability to respond to business opportunities by helping employee manage their business anytime and anywhere. However, it also raises the user's stress level. We conducted in-depth interviews with users to assess user's perception of a mobile office according to Saaty's BOCR model. Based on the results of the interviews, we set variables affecting user's perception of the mobile office using factor analysis. This study revealed that support for real-time business, support for communication and collaboration, and information processing quality were positively related to continuous intention to use mobile office. Further study demonstrated that three variables have mediating effect between the psychological stress and continuous intention to use. This result implies that the system quality and function are the key elements of mobile office and may contribute to the continuous use.

A Voice Controlled Service Robot Using Support Vector Machine

  • Kim, Seong-Rock;Park, Jae-Suk;Park, Ju-Hyun;Lee, Suk-Gyu
    • 제어로봇시스템학회:학술대회논문집
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    • 2004.08a
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    • pp.1413-1415
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    • 2004
  • This paper proposes a SVM(Support Vector Machine) training algorithm to control a service robot with voice command. The service robot with a stereo vision system and dual manipulators of four degrees of freedom implements a User-Dependent Voice Control System. The training of SVM algorithm that is one of the statistical learning theories leads to a QP(quadratic programming) problem. In this paper, we present an efficient SVM speech recognition scheme especially based on less learning data comparing with conventional approaches. SVM discriminator decides rejection or acceptance of user's extracted voice features by the MFCC(Mel Frequency Cepstrum Coefficient). Among several SVM kernels, the exponential RBF function gives the best classification and the accurate user recognition. The numerical simulation and the experiment verified the usefulness of the proposed algorithm.

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The Effects of Psychological Contract Violation on OS User's Betrayal Behaviors: Window XP Technical Support Ending Case (심리적 계약 위반이 OS이용자의 배신 행동에 미치는 영향: 윈도우 XP 기술적 지원서비스 중단 사례)

  • Lee, Un-Kon
    • Asia pacific journal of information systems
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    • v.24 no.3
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    • pp.325-344
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    • 2014
  • Technical support of Window XP ended in March, 8, 2014, and it makes OS(Operating System) users fall in a state of confusion. Sudden decision making of OS upgrade and replacement is not a simple problem. Firms need to change the long term capacity plan in enterprise IS management, but they are pressed for time and cost to complete it. Individuals can not help selecting the second best plan, because the following OSs of Window XP are below expectations in performances, new PC sales as the opportunities of OS upgrade decrease, and the potential risk of OS technical support ending had not announced to OS users at the point of purchase. Microsoft as the OS vendors had not presented precaution or remedy for this confusion. Rather, Microsoft announced that the technical support of the other following OSs of Wndow XP such as Window 7 would ended in two years. This conflict between OS vendor and OS users could not happen in one time, but could recur in recent future. Although studies on the ways of OS user protection policy would be needed to escape from this conflict, few prior studies had conducted this issue. This study had challenge to cautiously investigate in such OS user's reactions as the confirmation with OS user's expectation in the point of purchase, three types of justice perception on the treatment of OS vendor, psychological contract violation, satisfaction and the other betrayal behavioral intention in the case of Window XP technical support ending. By adopting the justice perception on this research, and by empirically validating the impact on OS user's reactions, I could suggest the direction of establishing OS user protection policy of OS vendor. Based on the expectation-confirmation theory, the theory of justice, literatures about psychological contract violation, and studies about consumer betrayal behaviors in the perspective of Herzberg(1968)'s dual factor theory, I developed the research model and hypothesis. Expectation-confirmation theory explain that consumers had expectation on the performance of product in the point of sale, and they could satisfied with their purchase behaviors, when the expectation could have confirmed in the point of consumption. The theory of justice in social exchange argues that treatee could be willing to accept the treatment by treater when the three types of justice as distributive, procedural, and interactional justice could be established in treatment. Literatures about psychological contract violation in human behaviors explains that contracter in a side could have the implied contract (also called 'psychological contract') which the contracter in the other side would sincerely execute the contract, and that they are willing to do vengeance behaviors when their contract had unfairly been broken. When the psychological contract of consumers had been broken, consumers feel distrust with the vendors and are willing to decrease such beneficial attitude and behavior as satisfaction, loyalty and repurchase intention. At the same time, consumers feel betrayal and are willing to increase such retributive attitude and behavior as negative word-of-mouth, complain to the vendors, complain to the third parties for consumer protection. We conducted a scenario survey in order to validate our research model at March, 2013, when is the point of news released firstly and when is the point of one year before the acture Window XP technical support ending. We collected the valid data from 238 voluntary participants who are the OS users but had not yet exposed the news of Window OSs technical support ending schedule. The subject had been allocated into two groups and one of two groups had been exposed this news. The data had been analyzed by the MANOVA and PLS. MANOVA results indicate that the OSs technical support ending could significantly decrease all three types of justice perception. PLS results indicated that it could significantly increase psychological contract violation and that this increased psychological contract violation could significantly reduce the trust and increase the perceived betrayal. Then, it could significantly reduce satisfaction, loyalty, and repurchase intention, and it also could significantly increase negative word-of-month intention, complain to the vendor intention, and complain to the third party intention. All hypothesis had been significantly approved. Consequently, OS users feel that the OSs technical support ending is not natural value added service ending, but the violation of the core OS purchase contract, that it could be the posteriori prohibition of OS user's OS usage right, and that it could induce the psychological contract violation of OS users. This study would contributions to introduce the psychological contract violation of the OS users from the OSs technical support ending in IS field, to introduce three types of justice as the antecedents of psychological contract violation, and to empirically validate the impact of psychological contract violation both on the beneficial and retributive behavioral intentions of OS users. For practice, the results of this study could contribute to make more comprehensive OS user protection policy and consumer relationship management practices of OS vendor.

Strategies for Improving User-Oriented Information Services at Archives (이용자 중심의 기록정보 활용 및 서비스 활성화에 관한 연구)

  • Seo, Eun-Gyoung;Joung, Kyoung-Hee;Choi, Sanghee
    • Journal of Korean Society of Archives and Records Management
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    • v.6 no.1
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    • pp.65-92
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    • 2006
  • Providing archival information services is one of the important tasks carried out by archives. The archives, now, make efforts to provide user-oriented information services which can help users to utilize records and archives more easily. This study reviews and compares user-oriented information services, which National Archives in UK, USA, and Australia have provided actively, in terms of learning support services, research support services, and Special services for public. And then, the study suggests the strategies for improving user-oriented archival information services for archives and the institutes of records management.