• Title/Summary/Keyword: u-Center

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U-complaints call center agents organization fairness impact on job performance through organizational commitment and job satisfaction (U-민원 콜센터 상담원 조직 공정성이 조직몰입과 직무만족을 통해 직무성과에 미치는 영향)

  • Nam, Sangmin;Hwang, Changyu;Kwon, Dosoon;Hong, Soongeun
    • Journal of Korea Society of Digital Industry and Information Management
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    • v.11 no.3
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    • pp.125-143
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    • 2015
  • As improving the life quality of citizen because of development of Urbanization and Information, civil application service of public institutions has been changed. The government provides a 24-hour civil service of e-government, public institutions operate U-complaints call center to pursue a personalized service to customers. As customer service are diversified, the inconvenience of service is increased. Therefore, public institutions instituted U-complaints call center to solve increased complaints. In early days, public institutions operated simple call center. However, it became intelligent U-complaints call center by SNS. The more increase the importance of agents' contact customer service, the more increase Job Performance considered by Organizational Commitment & Job Satisfaction of call center agents. This study analyzed that applied to Fairness Theory with Organizational Commitment, Job Satisfaction and analyze U-complaints call center agents' role and job performance of public institutions. Proposed a research model applied to job satisfaction with key variables, organizational commitments, job satisfaction. It's expected to impact on job performance of U-complaints call center agents in public institutions. For empirical study of research model, conducted a survey of the U-complaints call center agents of public institutions. 170 samples were collected from the survey and analyze relationship between the factors. Procedural justice, distribution fairness, fairness interaction are significant influence on organizational commitment of parameters by analysis U-complaints call center agents. Procedural justice and fairness of interaction was found not to effect on parameters of job satisfaction. Also, parameter, organizational commitment have significant influence on job satisfaction. However, have no influence on job performance. Therefore, the parameters of job satisfaction have significant influence on job performance. Public institutions should adopt to improve the quality of citizen services through U-complaints call center agents.

A study of Integrated Management Center of u-City (u-City의 도시통합운영센터 구축 연구)

  • Yoo, Jae-Duck;Park, Hong-Tae;Shin, Hyun-Sik
    • The Journal of the Korea institute of electronic communication sciences
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    • v.2 no.3
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    • pp.191-198
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    • 2007
  • It needs an Integration Management Center in u-City to mange all events for an efficiency of city function, to enhance an installed infrastructure of information, and to provide u-Service like residence, administration, and culture in real time. Integration Management Center is a place to provide a city information from gathering data of communication network, traffic network, and facilities. The u-Services in Integration Management Center need an Integrated Platform to integrate verticality and horizontality between service layer. This paper study an infrastructure of Integration Operation Center and Integrated Platform. Lastly the topics are suggested how to make it a success in u-City.

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VaSpoU1 (SpoU gene) may be involved in organelle rRNA/tRNA modification in Viscum album

  • Ahn, Joon-Woo;Kim, Suk-Weon;Liu, Jang-Ryol;Jeong, Won-Joong
    • Plant Biotechnology Reports
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    • v.5 no.3
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    • pp.289-295
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    • 2011
  • The SpoU family of proteins catalyzes the methylation of transfer RNAs (tRNAs) and ribosomal RNAs (rRNAs). We characterized a putative tRNA/rRNA methyltransferase, VaSpoU1 of the SpoU family, from Viscum album (mistletoe). VaSpoU1 and other plant SpoU1s exhibit motifs of the SpoU methylase domain that are conserved with bacterial and yeast SpoU methyltransferases. VaSpoU1 transcripts were detected in the leaves and stems of V. album. VaSpoU1-GFP fusion proteins localized to both chloroplasts and mitochondria in Arabidopsis protoplasts. Sequence analysis similarly predicted that the plant SpoU1 proteins would localize to chloroplasts and mitochondria. Interestingly, mitochondrial localization of VaSpoU1 was inhibited by the deletion of a putative N-terminal presequence in Arabidopsis protoplasts. Therefore, VaSpoU1 may be involved in tRNA and/or rRNA methylation in both chloroplasts and mitochondria.

A Technology Classification Scheme of u-City Technology from Infrastructural point of view (기반시설 관점에서의 u-City 기술 분류에 대한 연구)

  • Lim, Si-Yeong;Cho, Chun-Man;Park, Joo-Hee
    • 한국IT서비스학회:학술대회논문집
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    • 2008.11a
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    • pp.482-485
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    • 2008
  • 본 연구에서는 u-Eco City 건설을 위한 u-City 기술 연구의 첫걸음으로서 기반시설 관점에서 u-City기술을 분류하고자 한다. 이는 u-City를 구현할 때 기반시설에 u-City기술을 접목함으로써 u-City서비스를 실현할 수 있기 때문에 의미가 있다. 즉, "유비쿼터스 도시건설 등에 관한 법률"에서 언급하고 있는 u-기반시설의 개념을 도입하여 기술을 분류함으로써 서비스-기술-기반시설의 연계성을 명확하게 파악할 수 있다. 본 연구에서 제시하고자하는 u-City 기술의 분류는 u-City기술의 범위를 정하고, 추후 기술개발의 전략적 목표 설정 및 기술전략 수립의 기초자료로써 활용될 수 있으리라 기대된다.

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An Efficiency Operation Model of the u-City Operation Center (u-City 통합운영센터의 효율적인 운영모델 제안)

  • Kim, Hwa-Jong;Lee, Kyoung-Hyoun
    • 한국정보통신설비학회:학술대회논문집
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    • 2008.08a
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    • pp.59-62
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    • 2008
  • 성공적인 u-City 서비스를 제공하는데 있어 가장 중요한 역할을 수행하는 기능으로 u-City 통합운영센터가 지목되고 있다. 본 논문에서는 u-City 통합운영센터의 효율적인 운영 모델을 제안하였으며 이를 위해서 먼저 u-City 기술 참조모델을 기반으로 하는 표준화된 u-City 서비스 도입 및 운영 방안을 제시하였다. 또한 기존에 제공되고 있는 각종 도시 정보서비스를 점진적으로 u-City 서비스에서 수용하는 전략으로서 점진적 서비스 융합 방안을 제시하였다.

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Study on the Legal Establishment of u-City Management Center ; Focusing on its Function and Location (u-City 통합운영센터의 제도적 정착방안에 관한 연구 ; 기능 및 입지를 중심으로)

  • Cho, Chun-Man;Kim, Jung-Hoon
    • Spatial Information Research
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    • v.17 no.3
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    • pp.269-276
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    • 2009
  • For the development and management of u-City(ubiquitous city), Ubiquitous City Construction Law was enacted(March 3, 2008) to form the legal basis of u-City plan, construction and managements afterwards. Among u-City elements, the u-City Management Center has its own meaning and importance in roles which are crucial to the u-City developments, and its legal establishment is one of the core u-City realization factors. The purpose of this study is to analyse its overall problem issues regarding the function and location of u-City Management Center and then to suggest the basic direction and enforcement strategies to form its legal basis. As a result, in order to enhance the possibility of successful realization of u-City Management Center, the classification and standardization of function type, allocation of detailed functions based on u-City project hierarchy, and practical definition and relationships among basic u-City components such as u-City Service and Infrastructure were suggested. Also, practical execution devices on revenue sources and private sector participation, as well as the legal basis stipulating the mandatory inclusion of u-City Management Center development for u-City projects, were suggested.

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The virtual penetration laboratory: new developments for projectile penetration in concrete

  • Adley, Mark D.;Frank, Andreas O.;Danielson, Kent T.;Akers, Stephen A.;O'Daniel, James L.
    • Computers and Concrete
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    • v.7 no.2
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    • pp.87-102
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    • 2010
  • This paper discusses new capabilities developed for the Virtual Penetration Laboratory (VPL) software package to address the challenges of determining Penetration Resistance (PR) equations for concrete materials. Specifically, the paper introduces a three-invariant concrete constitutive model recently developed by the authors. The Advanced Fundamental Concrete (AFC) model was developed to provide a fast-running predictive model to simulate the behavior of concrete and other high-strength geologic materials. The Continuous Evolutionary Algorithms (CEA) automatic fitting algorithms used to fit the new model are discussed, and then examples are presented to demonstrate the effectiveness of the new AFC model. Finally, the AFC model in conjunction with the VPL software package is used to develop a PR equation for a concrete material.

A Clinical Case of Patient with Cancer Pain Treated by Moxibustion (쑥뜸치료(Moxibustion)로 호전된 비소세포성 폐암 환자의 암성 통증 1례)

  • Kim, Min-Kyung;Lee, Jin-Su;Lee, Sang-Hun;Jung, Hyun-Sik;Choi, Won-Cheol;Kim, Kyung-Suk
    • Journal of Korean Traditional Oncology
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    • v.14 no.1
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    • pp.53-59
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    • 2009
  • Background & Objective: Regardless of types of cancer, cancer pain means the pain occurred by tumor itself, caused by complication or side effects during treatment and which is neither directly related to tumor nor treatment. This case was performed to relieve the cancer pain and study the effect of moxibustion to the cancer pain. Method: For 27 days, the patient was treated by moxibustion($MANINA^{(R)}$), acupuncture, herbal medicine and narcotic analgesics. We planned to maintain moxibustion on 8 points of Bladder meridian line(BL13, BL17, BL42, BL43) for 20 minutes. The improvement of the symptom was evaluated by BPI/VAS, and the amount of narcotic analgesics applied. Results: The BPI/VAS was declined and amount of applying narcotic analgesics was decreased. Conclusion: It is suggested that moxibustion on BL13, BL17, BL42, BL43 is useful to relief of cancer pain in left flank area.

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