• Journal of Korean society of Dental Hygiene
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• v.19 no.5
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• pp.813-824
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• 2019

Objectives: The purpose of this study was to investigate the effects of emotional labor, organizational climate, and job involvement on turnover intention in Korean dental hygienists. Methods: A total of 806 dental hygienists were enrolled in this study. A self-administered questionnaire was used to evaluate the demographic and occupational characteristics, emotional labor, organizational climate, job involvement, and turnover intention of the subjects. A hierarchical multiple regression analysis was performed. All statistical analyses were performed using the Statistical Package for the Social Sciences for Windows (version 23.0) and p-values < 0.05 were considered significant. Results: Highly chronic exposure to emotional labor were more likely to increase the risk of turnover intention among dental hygienists, especially in the sub-scales of "over-load and conflict in customer service" (OR: 1.64; CI: 1.01-2.64), "organizational surveillance and monitoring" (OR: 1.76; 95% CI: 1.21-2.57), and "lack of a supportive and protective system in the organization" (OR: 1.76; 95% CI: 1.36-2.46). Job involvement (OR: 0.91; 95% CI: 0.86-0.96) and organizational climate (OR: 0.82; 95% CI: 0.75-0.90) were negatively associated with turnover intention among dental hygienists. Conclusions: Exposure to chronic and excessive emotional labor might be a contributing factor for turnover intention, and job involvement and a positive organizational climate contribute to protecting the negative impacts of emotional labor on turnover intention in dental hygienists.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.17 no.7
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• pp.154-164
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• 2016

This study analyzed the determinants of the turnover intention of emotion workers and recent social issues. In particular, this study examined whether the factors that determine the turnover intention affect the quality of service. The job characteristics of emotion workers were set up as an independent variable, and the job environment, organizational culture, such as emotional labor and how it affects the workers' behavior were investigated. How the independent variables influence the turnover of workers was investigated to mediate the emotional job satisfaction. The subjects were primarily targeted by the emotions of the workers engaged in large service accommodation, Kangwon. Among the environmental factors, the job characteristics and job duties are diverse factors and internal and external factors that can affect the compensation turnover intentions. Organizational culture as a factor was the human resources culture, open culture systems, and the hierarchical cultural factors affecting turnover intention. Among the emotional labor practices that also affects the surface of conduct, sincere acts influence the turnover intention. In addition, a one hypothesis testing job satisfaction was mediated by several factors with an impact, such as job diversity. Future empirical research should examined whether temporary full-time is an independent variable factor that can achieve a more fruitful conclusion.

• The Journal of the Convergence on Culture Technology
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• v.9 no.1
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• pp.205-211
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• 2023

The purpose of this study is to identify what factors actually affect the turnover intentions of social workers. It is an important task to grasp the factors of turnover of the social worker through empirical analysis because the high turnover rate of social welfare workers in Korea has a negative influence on their organization and ultimately impedes the stable delivery of social welfare services. This study used the results of analyzing 100 social workers in social service companies. In fact, the data used in this study were statistically analyzed only for 82 subjects, except for 18 subjects who did not respond to the variables used. As a result, the general effects of job stress on job turnover and job exhaustion were examined as much as possible. We examined the effect of job stress, an independent variable, on the turnover and exhaustion of social workers. Specifically, job stress was divided into role, organizational, and relationship, and it was found that role - related factor job stress only affected social workers' turnover intention significantly. In addition, the relationship-related affected the exhaustion of the social worker. Therefore, in order to reduce the exhaustion of the social worker, the desirable direction to reduce the stress of the relationship-related factor should be sought.

• Journal of Korean Academy of Nursing Administration
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• v.20 no.5
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• pp.525-534
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• 2014

Purpose: The purpose of this study was to identify moderating and mediating effects of social support in the relationship between work-family conflict, job satisfaction and turnover intention among married women nurses. Methods: The sample for this study consisted of 225 married female nurses from two hospitals located in Seoul. Data were collected through structured questionnaires and analyzed using descriptive statistics, t-test, ANOVA, Pearson correlation coefficients and hierarchical multiple regression with the SPSS 21.0 program. Results: (a) Social support of married female nurses had significant moderating and mediating effects between work-family conflict and job satisfaction. (b) Social support of married female nurses had significant moderating and mediating effects between work-family conflict and turnover intention. Conclusion: The results of the study indicate that social support is an important factor in work-family conflict, job satisfaction and turnover intention among married female nurses. Supervisor support is important to married nurses as social support as it is controlled by the organization. Therefore, supportive relationships based on mutual respect between supervisors and nurses are necessary for a creative organizational atmosphere and system.

• Journal of Advanced Navigation Technology
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• v.15 no.2
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• pp.171-180
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• 2011

This study is to examine the relationship between emotional labor and turnover intension and moderating role of social support in airline call center tele-communicators who perform emotional labor using telephone without direct confronting with clients. This study empirically shows that emotional labor increases turnover intention and social support negatively moderate the relationship of emotional labor and turnover intension Social support is suggested to reduce the negative results of emotional labor causes. This study makes a contribution in providing the fact that emotional labor is an important managing factor in administration of call center tele-communicators.

• Journal of Korean society of Dental Hygiene
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• v.19 no.5
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• pp.835-843
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• 2019

Objectives: This study presents job embeddedness as the principal factor that reduces turnover intention of clinical dental hygienists. The study also promotes the utilization of job embeddedness for efficient human management in dental organizations. Methods: A self-reported questionnaire was completed by 200 dental hygienists from June 1 to July 15, 2019. Data were analyzed using SPSS 20.0. An independent t-test, a one-way ANOVA, Scheffe post-hoc test, and Pearson's correlation coefficients were employed, and a multiple regression analysis was conducted. Results: The dental hygienists scored 3.25 points for job embeddedness, 3.81 points for organizational citizenship behavior, and 3.40 points for turnover intention. The variables that influenced their turnover intention were those related to job embeddedness. These factors showed 24.6% variance among the dental hygienists. Conclusions: Efficient human management of clinical dental hygienists requires increased interaction and compatibility within dental organizations. It is also necessary to create a variety of benefits and support systems.

• Journal of Korean Academic Society of Home Health Care Nursing
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• v.29 no.3
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• pp.339-352
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• 2022

Purpose: This study explored the attitudes and characteristics of nurse turnover using Q-method. Method: The Q-population was organized through in-depth interviews with nine nurses. A total of 43 Q-samples were selected from the 126 Q-population, and 30 nurses sorted the 43 statements using the principle of forced normal distribution. The PC-QUNAL program was used for Q-factor analysis. Result: Eight turnover attitude types of nurses were found: Professional pride-oriented, Seeking recognition within the organization, Perseverance, Egocentric calculation, Reality complacency, Seeking Work-life-balance, Interpersonal dependence, and Seeking justification. Conclusion: The findings of this study can serve as the basis to understand nurses' turnover attitudes and can aid in developing nursing management strategies to increase nurse retention.

• Culinary science and hospitality research
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• v.22 no.3
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• pp.22-32
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• 2016

This study examined the factors that affect the relationship between job characteristics, job satisfaction and turnover intention. A total of 300 questionnaires were distributed to bakery workers, of which 279 were deemed suitable for analysis after the removal of 21 unusable responses. In order to perform statistical analyses required in the study, AMOS and SPSS 18.0 statistical software were employed for frequency analysis, factor analysis, reliability analysis, correlations, and regression analysis. The results of exploratory factor analysis showed that four factors regarding local specialties job characteristics were extracted from all measurements with a KMO of 0.766 and a total cumulative variance of 67.905%. With regard to job satisfaction, one factor was extracted with a total cumulative variance of 64.955% and a KMO score of 0.733. One factor for turnover intention was extracted that accounted for a total cumulative variance of 64.689% and a KMO score of 0.760. All factors were significant to 0.000 and the correlation between variables was significant. Thus, based on the results, the main research hypothesis that identifies the relationships among job characteristics, job satisfaction and turnover intention was partially adopted.

• Journal of Korean society of Dental Hygiene
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• v.18 no.1
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• pp.31-42
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• 2018

Objectives: This study aims to alleviate dental hygienists' job stress caused by emotional labor, lower their turnover rate, improve the working environment, and offer better quality of services by understanding correlations among emotional labor, job characteristics, job stress, and turnover intention. Methods: A survey was conducted in the subjects with dental hygienists who were working at general hospitals, dental university hospitals, and private dental clinics located in Seoul, Gyeonggi, and Chungnam by the convenience sampling method from June 1 through 30, 2017, and the collected data were analyzed using by SPSS Windows Ver. 22.0 (IBM CO, Armonk, NY, USA) and AMOS 21. As the statistical analysis methods, convergent validity test, structural equation model analysis and model goodness of fit were conducted using independent samples t-test, one-way ANOVA, path analysis, and confirmatory factor analysis. Results: It turned out that the more dental hygienists' deep acting of emotional labor and the more their workload of job characteristics, the higher their job stress got, and that the higher their job stress, the higher their turnover intention got. Conclusions: As a method of lowering dental hygienists' turnover intention, they may resolve emotional disharmony with their own problem-solving method, but it is necessary to develop and support organizational culture for the improvement of working environment. Dental hygienists' organizations should implement the measures to minimize their turnover rate and job stress level by allocating appropriate workload.

• Journal of Korean society of Dental Hygiene
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• v.16 no.2
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• pp.303-311
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• 2016

Objectives: The purpose of this study was to analyze the influence of job satisfaction on turnover intention in dental hygienists. Methods: A self-reported questionnaire was filled out by 169 dental hygienists in Gwangju from June 1 to December 31, 2014. Data analysis was performed with t-test, ANOVA and multiple regression analysis using SPSS WIN version 21.0 program. Results: By Likert 5 points scale, mean of job satisfaction was $3.08{\pm}0.35$ points, mean of personal relationship was $3.35{\pm}0.55$ points, and monthly compensation and promotion were $2.91{\pm}0.63$ points and mean of autonomy was $2.79{\pm}0.70$ points. Job satisfaction was the highest in those who were married and over 30 years old. Job satisfaction was highest in those who worked in the general hospitals and had longer career as a dental hygienist. Mean of the turnover intention was $3.31{\pm}0.81$ points. The factors of job satisfaction and turnover intention had the inverse correlation. The influencing factor of turnover intention(${\beta}=-0.327$) were monthly compensation, promotion, job satisfaction(${\beta}=-0.301$), and satisfaction for the location of the job(${\beta}=-0.157$). Conclusions: Turnover intention of dental hygienists is closely related to economic compensation, promotion, working department, and location of the job.