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An Empirical Study on the Effect of Emotional Intelligence and Logic Intelligence on Organizational Citizenship Behavior - Moderating Effect of Emotional Labor - (감성지능과 논리지능이 조직시민행동에 미치는 영향 - 감정노동의 조절효과 -)

  • Jung, Hyun-Woo
    • Management & Information Systems Review
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    • v.30 no.3
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    • pp.107-132
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    • 2011
  • The purposes of this paper are to examine the effect of emotional intelligence and logic intelligence on organizational citizenship behavior and to examine the moderating effect of intelligence labor on these relationship. For these purposes, literature review and survey research were conducted. The 420 questionnaires were sent to the 12 manufactural firms in the Busan and Kyungsang Nam-Do region for empirical analysis. Total 363 usable responses were collected(effective response rate : 86.40%). The major findings of the empirical research are as follows ; First, emotional intelligence and logic intelligence have positive influence organizational citizenship behavior. but emotional intelligence have more positive influence than logic intelligence on organizational citizenship behavior. Second, emotional intelligence has differential influence on organizational citizenship behavior by emotional labor, but logic intelligence hasn't that. In conclusion, emotional intelligence is expected to improve organizational citizenship behavior which is extra-role behavior in an organization. Therefore, managers have to develop organizational citizenship behavior by exhibiting emotional intelligence, considering emotional labor.

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A Study on Structural Relationship between Privacy Concern and Post-Adoption Behavior in SNS (SNS 이용자의 프라이버시 염려도와 수용후 행동 간의 구조적 관계에 관한 연구)

  • Jung, Chul-Ho;Namn, Su-Hyeon
    • Management & Information Systems Review
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    • v.30 no.3
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    • pp.85-105
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    • 2011
  • The primary purpose of this study is to examine the effects of privacy concern on user's satisfaction and continuance intention in SNS. Based on relevant literature reviews, this study posits five characteristics, that is, privacy concern, perceived usefulness, perceived enjoyment, satisfaction, and continuance intention as key factors. And then we structured a research model and hypotheses about relationship between these variables. A total 298 usable survey responses of SNS users have been employed in the analysis. The major findings from the data analyses are as follows. Firstly, privacy concern had a significant influence upon perceived usefulness and enjoyment, however, privacy concern had not a significant influence upon satisfaction Secondly, perceived usefulness and enjoyment had a positive influence upon satisfaction. Lastly, user's perceived usefulness, perceived enjoyment, and satisfaction had significantly related to continuance intention in SNS. From this study, we expect to suggest practical and managerial implications to SNS providers.

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A Study on the Development and Application of the Field-University-Government Cooperation Oriented Supervision Program for Child-care Centers (산.학.관 협력 어린이집 장학프로그램의 개발 및 적용)

  • Nam, Mi Kyoung
    • Korean Journal of Childcare and Education
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    • v.8 no.6
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    • pp.193-217
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    • 2012
  • This study developed and applied the 'field-university-government cooperation oriented supervision program' for child-care centers. A draft of the 'field-university-government cooperation oriented supervision program' was drawn up from the Delpi method with a panel consisting of experts, and from teachers's perception on it's adequacy. And then it was applied to A child-care center. Participating subjects consisted of a panel of 20 experts, 153 child care center teachers and 1 director and 4 teachers in child care centers, 1 professor in an university. The step by step results of the study are 1) the developed draft of the 'field-university-government cooperation oriented supervision program', included two categories and consisted of a total 63 items; 2) when the program was applied, participant' responses through the supervision was summarized as 2 key words, 'new attempt vs limits of unprepared collaboration', 'confusion and further possibility'. In conclusion, this program showed both possibility and limitations.

A Study on the Effects of the Usage Review of the Majib Smartphone Application on Use Intention (스마트폰 맛집 앱 사용후기 특성이 이용의도에 미치는 영향에 관한 연구)

  • Han, Ji-Soo
    • Culinary science and hospitality research
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    • v.21 no.6
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    • pp.167-181
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    • 2015
  • The purpose of this study is to examine the effects of genuineness, usefulness, overstatement, and assentation of the smartphone majib app on trust, perceived risk, and use intention, and thereby suggest useful information for the mobile application. A survey was conducted from May 11, 2015 to June 30, 2015 targeting smartphone majib app users through convenience sampling. A total of 300 questionnaires were distributed, of which 275 were used for analysis after excluding 25 response for negligent or inappropriate responses. The results found that, first, of the review characteristics, genuineness and usefulness, assentation had positive (+) effects on trust, while overstatement had a negative (-) effect on trust. Second, of the review characteristics, only genuineness and usefulness had significant effects on perceived risk. Third, trust had a significant effect on use intention rather than on perceived risk. Fourth, trust and perceived risk had mediating effects on the relationship between the assentation of the majib smartphone app review characteristics and use intention.

The Effects of Information Satisfaction on Customer's Trust and Future Behavior Intention in Open Markets (오픈마켓의 정보만족도가 고객 신뢰와 미래행동 의도에 미치는 영향)

  • Jung, Chul-Ho;Namn, Su-Hyeon
    • Management & Information Systems Review
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    • v.29 no.4
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    • pp.67-88
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    • 2010
  • The primary purpose of this study is to examine the effects of information satisfaction on customer trust and future behavior intention in open markets. Based on relevant literature reviews, this study posits three information satisfaction characteristics, that is, seller information satisfaction, product information satisfaction, and transaction procedure information satisfaction as key determinants of customer trust and future behavior intention. And then we structured a research model and hypotheses about relationship between these variables. A total 253 usable survey responses of open market users have been employed in the analysis. The major findings from the data analyses are as follows. Firstly, all three kinds of seller information satisfaction, product information satisfaction, and transaction procedure information satisfaction have a positive influence upon customer trust. Secondly, customer trust have very significantly related to repurchase intention in open markets.

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A Study on the Hygiene Practices of Foodservice Employees by Hygiene Education and Work Environment in the Gyeongnam Area (경남지역 위탁급식업체 조리종사자의 위생교육 및 근무환경에 따른 위생 직무수행도 평가)

  • Lim, Jung-Hee;Kim, Hyun-Ah;Jung, Hyun-Young
    • Journal of the Korean Dietetic Association
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    • v.19 no.3
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    • pp.209-222
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    • 2013
  • This study examined the hygiene practices of contract foodservice employees and investigated the influence of education and work environment on these hygienes practices. A questionnaire was distributed to 250 contract foodservice employees and a total of 232 responses were received and analyzed. The overall score for hygiene practices of contract foodservice employees was 3.89 based on a 5-point scale. Cross-contamination was prominent (highest score at 4.46) and the heating temperature was less prominent (lowest score at 3.49). The factors most affecting contract foodservice employees were their work period, the size of the contract foodservice management company, the number of meals served daily, the frequency of meal service per day and the frequency of hygiene education. Compared to small and medium-sized contract foodservice management companies, the major contract foodservice management companies showed higher scores for refrigerator/freezer control (P<0.001), vegetable/fruit disinfection (P<0.001), thawing (P<0.001), heating temperature (P<0.001), cleaning/disinfection (P<0.01), and personal hygiene (P<0.05). The frequency of hygiene education had a significant effect on the performance levels for refrigerator/freezer control (P<0.001), vegetable/fruit disinfection (P<0.001), thawing (P<0.001), heating temperature (P<0.001), cleaning/disinfection control (P<0.001), food supply control (P<0.05), and personal hygiene (P<0.05). From these results, to increase the sanitation quality of contract foodservice operations, hygiene practice levels need to increase and hygiene education systematically should be enforced for foodservice employees.

An Analysis of Relationship between Older Adults' Online Information Activities and their Life Satisfaction (고령층의 온라인 정보활동과 삶의 만족감 관계 분석)

  • Kang, Bora;Kim, Heesop;Lee, Misook
    • Journal of the Korean Society for Library and Information Science
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    • v.48 no.2
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    • pp.159-175
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    • 2014
  • The purpose of this study is to analyze the relationships between the online information activities of older adults and their life satisfaction. Online information activities were categorized into 'information use ability', 'information use time', and 'information device use ability', and the life satisfaction included such as 'feeling of happiness', 'physical condition', and 'economical condition'. A total of valid 341 responses were examined and analyzed to test the research model using SPSS 19 and Amos. It found that the online information use ability and the online information use time had a positive effect to the information device use ability; it showed that the higher the information device use ability the higher their life satisfaction. However, the online information use ability and the online information use time had no effect to the older adults' life satisfaction in this study.

A Study on Measuring the Benefits of Public Libraries (공공도서관 이용자의 혜택 측정에 관한 연구)

  • Pyo, Soon-Hee
    • Journal of the Korean Society for Library and Information Science
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    • v.48 no.2
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    • pp.307-329
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    • 2014
  • The purpose of this study is to explain the benefits of public libraries in Korea. While many studies had focused on measuring the economic value, this study sought to investigate how do user benefits from public library service and how are these benefits associated with major demographic factors. The questionnaire was developed by two question formats, which is open-ended and 5 Likert scale on 'enjoyment indicators' in earlier studies. Total 313 responses data were collected in S public library in Seoul. As a result, respondents most frequently perceived benefits from library services is reading, saving the money and relaxation. Also, user's benefits level had measured based on the 'enjoyment indicators'. According to the analysis, respondents perceived benefits from library for reading (4.31) and saving the money (4.14). The results show the public libraries' benefits differ in age and careers in 'family relations', 'reading of children', 'cultural life', 'career improvement', and 'saving the money'.

Verification of the Objectivity for Application of a Modified Glasgow Coma Scale in a Pediatric Intensive Care Unit (일 대학병원 소아중환자실에서 Modified Glasgow Coma Scale 적용의 객관성 검증)

  • Song, Young-Ju;Ham, Gui-Sun;Lee, Sun-Young;Son, Ihn-Suk;Jung, Yu-Min;Park, Bo-Bae;Song, Min-Kyung
    • Perspectives in Nursing Science
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    • v.7 no.1
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    • pp.43-49
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    • 2010
  • Purpose: Rapid and accurate assessment of impaired consciousness is very important, especially for critically ill patients. Therefore, the Glasgow coma scale (GCS) has been widely adopted in the assessment of adult and pediatric comas. But the GCS should not be used for small children who show various normal responses according to their developmental stage. Therefore, the objectivity of pediatric coma measurements was verified by applying the modified GCS to patients in a pediatric intensive care unit (PICU) at a university hospital in Korea. Methods: The level of consciousness was evaluated for 200 cases who were admitted to a PICU from July 4, 2009 to September 18, 2009 and could show a verbal response, with our modified GCS for children. In addition, and we confirmed the frequency analysis and Kappa statistics with SPSS/WIN 17.0. Results: Kappa statistics which show inter-observer reliability were very good for all components (eye opening, verbal, and motor score) and was good for total GCS scores. Conclusion: It is concluded that our modified GCS is reliable. Therefore, reliable assessment for the level of consciousness is clinically practicable if enough training is supported.

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Derivation of Storage Coefficient and Concentration Time for Derivation of Lateral Inflow Hydrograph (측방 유입 수문곡선 유도를 위한 저류상수 및 집중시간의 유도)

  • Yoo, Chul-Sang;Kim, Ha-Young;Park, Chang-Yeol
    • Journal of Korea Water Resources Association
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    • v.45 no.3
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    • pp.243-252
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    • 2012
  • The objective of this study is to analyze lateral inflow hydrologically. The IUH of lateral inflow is sum of the impulse responses of total cells in basin. This IUH bases on the Muskingum channel routing method, which hydrologically re-analysed to represent it as a linear combination of the linear channel model considering only the translation and the linear reservoir model considering only the storage effect. Rectangular and triangular basins were used as imaginary basins and IUH of each basin were derived. The derived IUH have different characteristics with respect to basin's shape. The storage coefficient of lateral inflow was also derived mathematically using general definitions of concentration time and storage coefficient. As a result, the storage coefficient of lateral inflow could be calculated easily using basin's width, length and hydrological characteristics of channel.