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Study on Relations among Emotional Labor, Burnout, Engagement and Customer Orientation of High School Foodservice Employees in Busan Area (부산지역 고등학교 조리종사자의 감정노동, 직무소진, 직무관여와 고객지향성간의 관계 연구)

  • Lee, Kyung-A;Lyu, Eun-Soon
    • Korean journal of food and cookery science
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    • v.31 no.3
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    • pp.370-377
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    • 2015
  • The purpose of this study was to obtain data to improve customer orientation by managing emotional labor in foodservice employees. This study investigated the correlation between emotional labor (surface acting, deep acting), job burnout (emotional exhaustion, cynicism), and job engagement (vigor, dedication, absorption) in high school foodservice employees, and how they affect customer orientation. Our survey was administered to 330 school foodservice employees in the Busan area from June 2 to June 27, 2015. A total of 321 questionnaires were used for final analysis. The mean values for deep acting (p<0.01), cynicism (p<0.01), and dedication (p<0.05) significantly according to the position of the emproyees. The mean customer orientation significantly according to employment status (p<0.01) and meal service time (p<0.01). There was positive correlation (p<0.01) between surface acting, and emotional exhaustion cynicism, but negative correlation (p<0.01) between surface acting and vigor, dedication, absorption, and customer orientation. Deep acting had negative correlation (p<0.01) with emotional exhaustion and cynicism, positive correlation (p<0.05) with vigor, dedication, absorption, and customer orientation. Surface acting had negative influences on emotional exhaustion and cynicism, cynicism had negative influences on vigor, dedication, absorption, and customer orientation. Deep acting had positive influences on absorption and customer orientation, absorption had positive influences on customer orientation. Thus, nutrition teacher(dietitian) should educate foodservice employees the positive effects of deep acting to change their surface acting to deep acting, while actively managing internal customers.

Introducing TPMS on applying Lean Construction (린(Lean) 건설 개념을 도입한 TPMS 시스템에 대한 소개)

  • Park, Chan-Jung;Jung, Hee-Won;Kim, Sang-Chul
    • Proceedings of the Korean Institute Of Construction Engineering and Management
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    • 2006.11a
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    • pp.150-153
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    • 2006
  • GS E&C had developed the construction management system, PMS which is based on EVMS in 1997. Recently, TPMS has developed for effective construction management through applying daily schedule management and JIT on material, labor, equipment focusing field work. TPMS realizes "Shielding" and "Make-Ready Process" which are the main concept of Lean construction. Through this system, it can manage and plan daily field work, support the field work related material, labor, and equipment planning, and minimizes the non-valuable process. This paper introduces the concept of TPMS, and through established system, it can lead the construction culture and raise the competitive power of construction industry

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A Modern Interpretation of the Resources Required for the Construction of Paldal-mun in the Joseon Dynasty through the Analysis of HwaSungSungYouk-EuGye (화성성역의궤 분석을 통한 조선시대 팔달문 건설 소요자원의 현대적 해석)

  • Kim, Kyoon-Tai
    • Journal of the Korea Institute of Building Construction
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    • v.21 no.6
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    • pp.641-652
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    • 2021
  • Although detailed information on the construction of Hwasung was recorded in the Hwasungsungyouk-eugye, analysis and evaluation from the perspective of modern construction management were limited. Therefore, in this study, construction management related information such as time, cost, and manpower was analyzed for Paldal-mun. The main work involved in the construction of Paldal-mun was foundation work and masonry work, and the total construction period was 6 months, with the overall construction progressing very quickly. The total cost of the construction of Paldal-mun was about 52,423 Nyong, which can be divided into about 15,9332 Nyang for materials and 36,4901 Nyang for labor cost. Converting these to present value, the material cost is about 1.1 billion won and the labor cost is about 2.5 billion won, and the sum of these is about 3.6 billion won. In the future, we plan to conduct additional research in this area such as deriving detailed input manpower related to the work period for each type of work.

A Study of cost analysis of treatment for arthritis (관절염 환자의 치료비용분석)

  • Lee, In-Sook;Lim, Nan-Young;Lee, Eun-Ok;Jung, Sung-Soo
    • Journal of muscle and joint health
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    • v.3 no.2
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    • pp.166-176
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    • 1996
  • This is a study through survey with the purpose of analysing of treatment cost for arthritis. Treatment cost can be devided Into two characteristics, one is the direct cost and the other is the indirect cost. Direct cost contains fees of medical treatment Including cost of self treatment & purchsing price of herb durg. On the other hand indirect cost means the using money of tansportation, lodging charge & labor-losing-time cost. For the succession of medical treatment of chronic diseases patients have to control themselves to go shopping around for the cure remeadies. And also it is important that the cost for unefficient or probably hamful folk remeadies should be reduced in order to distribute appropriatively the limited financial resources. As the result of this study, the fees for self treatment & herb drug are two times as much as those of regural medical treatment. Within the direct cost, there are the mean cost of regural medical treatment 59,630 won/mon., self-treatment 42,790 won/mon., and herb drug 78,380won/mon. therefore total mean direct cost is 180,800won per month. Moreover patients intermittently pay the cost of prostheses If folk remedies, these are added to the direct cost as above mentioned. Attributes of folk remedies are various from cure & analgesics to nutrients and their virtues as medicine are not clear in view of scientific knowledge. But 56% of arthritis patients have ever been experienced folk remedies. the cost for these remedies has wide ranges from 40,000 won to 1,000,000won. Total mean indirect cost including the transfortation fee, lodging charge & labor-losing-time cost has the range from 82,825won/month to 106,150won/month. Among these cost, labor-losing-time cost has a mojority because the waiting times are too long for seeing a doctor. In conclusion those patients having arthritis have a large burden against the treatment cost for continuous care. Therefore health professional should make effort to guide the patient to determine themselves informed choice about the treatment process.

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Factors Influencing on Total Fertility Rate using Panel Analysis (패널분석을 이용한 합계출산율에 영향을 미치는 요인분석)

  • Choi, Eun-Hee;Cho, Taek-Hee
    • The Journal of the Korea Contents Association
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    • v.16 no.8
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    • pp.59-70
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    • 2016
  • This study aimed to find effective policies to cope with low birth rate in local authorities. It was analyzed the variables-a number of child-care facilities, paid parental leave, labor force participation, and total working hours-using panel analysis from 2005 to 2014. The results were as follows. First, after testing the whole years, we found that the fittest model was the fixed-effects model of 2 models(fixed-effects model, random effects model). A number of child-care facilities had positive effects, and a number of child-care facilities, and total working hours in women influenced negative effects on total fertility rate. Second, during the former time and the period of plan for low birth rate and aging society, a number of child-care facilities influenced negative effects on total fertility rate. Third, a number of child-care facilities had negative effects on total fertility rate in Busan, Daegu, and Kwangju. Paid parental leave influenced positively on total fertility rate in 5 cities and a province. Women's total working hours were a significant variable of total fertility rate in Jeju. This study found that the variables which influenced on total fertility rate were different by local authorities, and a number of child-care facilities and paid parental leave were very important variables on total fertility rate.

A Dynamic Optimization for Automotive Vehicle Shipment and Delivery (자동차 선적 및 납기를 위한 동적 최적화)

  • Yee, John
    • Journal of the Korea Society for Simulation
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    • v.23 no.4
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    • pp.9-19
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    • 2014
  • The automotive industry has made much efforts to deliver finished vehicles to customers with speed and reliability. Decreasing the time a vehicle stays within an assembly plant from production release to shipment contributes to reduce the total order lead-time and consequently, the total transportation cost as well. Conventional shipment planning algorithms are limited in accommodating the dynamics of assembly plant operations as to finished vehicle shipment. This paper presents a market-based multi-agent shipment planning algorithm to optimize the performance of vehicle shipment process, capturing the operationally disruptive events. Experimental results using simulation show that the algorithm improves vehicle shipment performance with respect to lead time, labor efficiency, finished product quality, and transportation efficiency.

A Study on the Effect of Doula's Roles including Therapeutic Touch on Labor and Delivery Process (치료적 터치를 병용한 듀라 (Doula)의 역할이 분만 제 요인에 미치는 영향에 관한 연구)

  • Kim, Gum-Juing;Yoo, Eun-Kwang
    • Women's Health Nursing
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    • v.5 no.2
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    • pp.262-277
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    • 1999
  • The purpose of this study is to define the effects of the roles played by the Doulas : one group educated on the conventional Lamaze method known to have effects on birth pang during delivery process and the other group educated both on Lamaze and therapeutic touch. On the various factors of delivery, and thereby, provide for some basic data to develop an effective nursing intervention to relieve women of their birth pang. 136 mothers who were hospitalized in a general hospital from June 13, 1998 to May 13, 1998 to May 13, 1999 to deliver their first babies were sampled to be divided into control group, test group I and test group II and thus be subject to interviews and observations. As for the tool of study, melzack's(1975) 'pain scale', McCaffery's(1972) and Mcrachlan's(1974) 'pain expression scales' and Spielberger's (1975) 'anxiety scale' were used. The preparatory educational programs consisted of 5week Lamaze method and therapeutic touch. The research, design was quasi-experimental, non equivalent, posttest only control group design. The collected data were processed using the SPSS/PC statistics software for frequencies, means and one-way Anova as well as Tukey HSD and Scheffe test as post hoc for individual comparison. Moreover, chi-square test was used to test the differences between groups, while Pearson's correlation coefficients were analyzed to determine the correlations between anxiety and variables. The findings are as follows ; 1. The birth pain of the mothers delivering first babies scored in a subjective and objective pain scale; 1) There was a significant difference of subjective birth pain at 8~10cm opening of cervix between control group and two test groups. 2) There was no significant difference of objective birth pain as per opening of cervex among three groups in terms of sweating, facial movement, bodily posture and vocal changes. 2. There was no significant difference of trait anxiety among three groups. however, there was a significant difference of state anxiety during labor process between control group and two test groups. On the other hand, all the three groups showed a significantly lower level of anxiety during labor process than when they were carried to the hospital. 3. There was a significant difference of the time of total and first-stage labor among three groups, while there was a significant but small difference of the time elapsed from 8~10cm cervix open to the full among three groups. 4. Two test groups showed a higher frequency of natural deliveries than the control group. 5. Two test groups were subject to these drugs than the control group. In conclusion, it was found that the test group I and II showed a shorter delivery time than the control group, a higher frequency of natural delivery and a lesser use of anodyne or epidural. In particular, this study is significant to develop a nursing intervention service or a therapeutic touch which the nursing administrators can apply to their hospitals in marketing programs.

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A Study of Factor Decomposition of Wage Ineqaulity of Korea, 2006-2015 (임금 불평등 변화의 요인분해: 2006-2015년)

  • Jeong, Jun-Ho;Cheon, Byung-You;Chang, Jiyeun
    • Korean Journal of Labor Studies
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    • v.23 no.2
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    • pp.47-77
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    • 2017
  • This paper analyzes the changes in wage inequality and its contributing factors since the mid-2000s. Although trends vary by data and wage indices, the Gini coefficient of the total wage of all workers shows an increasing trend due to the part-time increase of less than 35 hours per week, while the wage Gini coefficient of hourly wages and the total wage Gini coefficient of full-time workers showed a declining trend. Part-time increases have increased inequality based on total wages, but part-time hourly wage increases can be considered to have reduced hourly wage inequality. Therefore, as a result of decomposing the factor of Gini coefficient reduction only for full-time workers, factors that contributed absolutely to inequality reduction were variables such as job tenure, career, and occupation, and employment type variable has little effects, and the establishment size variable deepens inequality. The variables such as industry, age, and education did not contribute significantly to the inequality change. This is attributed to the decline in wage premiums for job tenure and management and professional jobs and the increase in wage premiums for large-scale businesses.

Measurement of Effective and Total Impervious Ratio and Its Usage for Watershed Management (유효 및 총불투수율의 산정과 유역관리에서의 활용방안)

  • Choi, Ji-Yong;Koh, Eun-Ju
    • Journal of Environmental Policy
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    • v.7 no.3
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    • pp.121-140
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    • 2008
  • The impervious cover ratio has been used as an important measure for tracing water environment characteristics in watershed. Impervious cover is divided into total impervious cover and effective impervious cover, and its size varies depending on the land use characteristics of a watershed. Total impervious cover can be easily measured using existing land use maps or land cover map, while it takes a considerable amount of time and labor to measure the effective impervious cover, as water flow should be identified at each site. This study is intended to calculate the total impervious cover and effective cover of a sample site, compare their characteristics, and find a method to apply effective and total impervious cover ratios toward watershed management. The analysis of the sample site showed that the effective impervious cover rate(39.7%) was less than the total impervious cover rate(43%). This suggests that it would be acceptable, in terms of time and cost, if total impervious cover is applied as the representative impervious cover ratio of a watershed considering that it was used as basic data to analyze the effect that impervious cover has on the water environment.

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Improving Accuracy of Soil Property Measurements by NIR Spectroscopy

  • Ryu, Kwan Shig;Cho, Rae Kwang;Park, Woo Churl;Kim, Bok Jin
    • Journal of Applied Biological Chemistry
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    • v.44 no.4
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    • pp.177-179
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    • 2001
  • Traditional wet chemical methods for testing of soil properties require extensive time and labor, and cause the discharge of pollutants, making them undesirable for routine soil analyses. This research was conducted to improve the accuracy of soil properties in soil fertility assessments. A total of 140 finely ground soil samples were used to obtain accurate calibrations and validation for estimating soil moisture, OM, and T-N. Finely ground soil samples satisfied the improved accuracy for routine NIR measuring of the field soils. The results indicated that NIR spectroscopy could be used as a routine method for quantitatively determining OM, moisture, and T-N of field soil, although this technique requires many combinations of sample pretreatments and data manipulations to obtain optimal predictions.

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