• Journal of the Korean Society for Precision Engineering
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• v.17 no.1
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• pp.93-100
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• 2000

Die-casting burr due to casting process is removed by post-process for assembly and quality control of product. Though robot has been widely used for deburring job before, CNC exclusive machine is currently developed f3r high power, high speed machining and quick tool change. Deburring tool path with complex 3D curve type is defined to make out deburring NC program. But there is no efficient method to define it currently used methods with teaching probe on machine. In this study the efficient method to make out deburring NC program is developed. 5-axis digitizing machine is used to receive data of deburring path. And the post processor for NC program generation is developed in consideration of the machining conditions. The developed system is not dependent on the skill of operator and has the advantage to maintain the flexibility of job to modify NC program due to the wear of tool and aging of the die casting.

• Proceedings of the Korean Society of Precision Engineering Conference
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• 2002.05a
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• pp.901-904
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• 2002

The cutting thickness of ultra-precision machining is generally very small, only a few micrometer or even down to the order of a flew manometer. In such case, a basic understanding of the mechanism on the micro-machining process is necessary to produce a high quality surface. When machining at very small depths of cut, metal flow near a rounded tool edge become important. In this paper a finite element analysis is presented to calculate the stagnation point on the tool edge or critical depth of cut below which no cutting occurs. From the simulation, the effects of the cutting speed on the critical depths of cut were calculated and discussed. Also the transition of the stagnation point according to the increase of the depths of cut was observed.

• Industrial Engineering and Management Systems
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• v.4 no.2
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• pp.129-135
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• 2005

Continuous quality improvement through process refinement is a must for survival of all industries in the contemporary market place. This is true for both manufacturing and service sectors. While manufacturing has spearheaded quality efforts, the service sector has lagged behind primarily because of inherent difficulties. Customer satisfaction is perhaps the most important performance measure for service quality. There are a number of quality dimensions in service quality, such as reliability, responsiveness, assurance, empathy, and tangibles. An issue of concern is ‘how can one have a unified measure of service quality across all the dimensions?' The intent of this paper is to determine if the Analytical Hierarchy Process (AHP) method could be used to derive a single quality index. AHP is a quantitative technique that structures a multi-attribute, multi-person and multi-period problem hierarchically so that solutions are facilitated. This paper presents the development of an AHP model and the derivation of a Quality Index through it. The model is used in a hypothetical case and a quality index was developed. The advantages of using such a technique are discussed.

• Proceedings of the KSRS Conference
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• 2007.10a
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• pp.612-615
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• 2007

Water quality modelling is an ideal tool of simulating physical, chemical and biological changes occurring in water systems. It has been utilized in a number of GIS-based water quality management and analysis applications. However, there is a need of a decision making process to translate the modelling result into an understandable form thereby implement the modelling results to the real world. This paper outlines a new water quality index called the QUAL2E's water quality index (QWQI) based on the water quality modelling using QUAL2E. The development mainly includes four steps: variable selection, sub-index development, weight assignment and sub-index aggregation. An experiment of applying the index and GIS to the Sapgyo River in Korea was implemented. Different from other water quality indices for general water uses, the index is specifically used for the simulated water quality indicators. The index can provide a simple and easy-to-understand decision support. Furthermore, interfacing with GIS, the decision analysis can be performed within a spatial environment. However, more study needs to be made in the future including the improvement of aggregation function.

• International Journal of Contents
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• v.10 no.4
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• pp.23-29
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• 2014

Online video advertising is now an increasingly important tool for marketers to reach and connect with their consumers. The purpose of this study was to empirically investigate the impact of video format on online video advertising. More specifically, this study aimed to explore whether online video quality and image size influences viewer responses toward online video advertising. By conducting an experimental study on YouTube, the results suggested that enhanced video quality of online advertising may have an important impact on effectiveness of the advertising, and the concept of presence is a key to understanding the effects of enhanced video quality in online advertising.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.20 no.41
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• pp.135-145
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• 1997

The statistical approach to quality control aims at alerting its user to any variations in the properties of a manufactured product. Motorola developed and pursued a quality management program called six sigma. The goal of six sigma programs is to improve customer satisfaction through reducing and eliminating defects. six sigma uses several statistical measure to characterize defect levels and process capabilities. The upper and lower specification limits are $\pm6\sigma$(sigma) from nominal, and the process mean is centered at nominal. only 0.002PPM are outside specification limits. Cp=2. this is the design target in a six sigma program. This article presents an important tool available for quality control of a production process at the occurrence of defects in manufactured products at view low levels to improve the efficiency of the manufacturing productivity and to satisfy customer through the reduction of defect rates. To understand the consequences of the level of quality on competitive position, a more technical perspective is needed.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2007.11a
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• pp.171-175
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• 2007

The Service sector has increased in importance over the last decade in troops. Military included public sector, but has very different peculiarity from other public institution. So it's necessary that developing an evaluation tool that measuring service quality and customer satisfaction for troops. This study was conducted to identify tile service quality factors which are utilized to measure military vehicle maintenance service quality and customer satisfaction. In this paper, developing a Structural Equation Model at 'three dimensional model of service quality', and it is applied to customers of military vehicle maintenance service.

• Journal of Korean Society for Quality Management
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• v.27 no.4
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• pp.191-215
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• 1999

This research was conducted to indentify the differences In the quality of services between the Premier Executive hotels of Kangbuk area and those of Kangnam area in Seoul utilzing "SERVQUAL" a tool designed to evaluate service quality by Parasuraman, Zeithaml and Berry research team. Based on the review of the related literature, eight variables concerning hotel services were identified. The eight variables are hotel facilities, an employee′s neatness, parking facilities, facilities of guest rooms, trust, response, assurance, location and geographic environment of hotels. And then three hypotheses were developed using eight variabies and tested to find which Premier Executive hotels provide foreign customers better services, in Seoul. Conclusively, it is identified that the Premier Executive hotels in Kangnam area provide better service quality than those of Kangbuk area.

• Proceedings of the Korean Society of Machine Tool Engineers Conference
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• 2001.10a
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• pp.91-96
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• 2001

When it is considered that many vehicle rides on the road and ride quality is an important method to evaluate vehicle performance with handling, running-over-bump manoeuvre may be suitable for testing ride quality. In this paper, a computed model has roughly steering system and lumped mass, connected by joint each rigid body, and suspension that has beam elements and has shock absorber as force element to represent nonlinear characteristics. A computer simulations for passing over a bump were made with two velocities. One side of vehicle passed over bump in due consideration of driver's habit that driver is subject to avoid a bad ride quality. On simulation, vertical acceleration, pitch angle and roll angle were measured at the mass center of chassis each case.

• Korean Management Science Review
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• v.23 no.3
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• pp.119-132
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• 2006

Since the guaranteed service quality(QoS) is spotlighted as a strategic competitive tool to Broadband Convergence Network(BcN) service providers, many scholars have dealt with QoS issues in the BcN environment. However, just a few researchers focus on end-users and most are lean toward service providers or technology itself. In this paper, therefore, we investigated how end-users could measure service quality in the BcN environment, and moreover, proposed the end-user oriented measurement guideline for BcN QoS. Through literature review and two surveys, four QoS dimensions and nineteen measurement items were derived from end-user's perspective. proposed QoS dimension and items would be utilized as meaningful tools for future BcN service.