• The Korean Journal of Franchise Management
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• v.15 no.2
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• pp.1-15
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• 2024

Purpose: Service quality plays an important role in the credibility of consumer behavior as it enhances brand loyality in hospitality business. The objective of this study is to determine the effects of service quality, positive emotion, brand affection, and brand loyalty in restaurant sector by applying the S-O-R model. The study also introduces a new integrated structural model that combines service quality's dimensions of physical quality, interaction quality, and outcome quality. Research design, data, and methodology: This study was analyzed in a quantitative way using the survey results of 395 customers who had experience of visiting restaurants. All constructs were measured with multiple items developed and validated in prior studies. In this study, SmartPLS 4.0 was used to evaluate the research model. The reliability, convergent validity, and discriminant validity of the measurement tool were verified. Result: Result was found that service quality(physical quality, interaction quality, outcome quality) had a positive effect on positive emotion and brand affection. Also both of positive emotion and brand affection had a positive effect on brand loyalty. This study contributes to the service quality literature and has practical managerial implications.

• Agribusiness and Information Management
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• v.5 no.1
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• pp.42-54
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• 2013

Information System (IS) Success Model proposed by DeLone and McLean is applied as a successful operation tool of information system, with its basic assumption of symmetric relationship between independent variables and dependent variables of the structural equation modeling. However, because previous studies have proved asymmetry of quality factors' influence structure on dependent variable by applying three-factor analysis, this study examined asymmetry of impact structure of quality factors introduced in IS Success Model on user satisfaction. Also the study applies structure equation modeling (SEM), three-factor analysis and importance and performance analysis (IPA) to develop resource allocation strategy for IS success. The study is able to provide IS practitioners with strategic implications for allocating and managing limited resources more effectively.

• Journal of Korean Academy of Nursing
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• v.31 no.3
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• pp.380-390
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• 2001

Purpose: This study was designed to explore the perceptions of quality nursing care among nurses. Method: The data were analyzed using content analysis. The data were collected from 19 nurses who worked at diverse clinical areas in 8 general and university hospitals with over 400 beds. Result: 1. The attributes of quality nursing care were categorized into 7 hierarchies in the order of 'caring' (40.65%), 'specialty' (29.03%), 'nurse attainments' (15.48%), 'patient- centered nursing management' (6.45%), 'sincerity' (5.16%), 'kindness' (2.58%), 'satisfaction' (0.65%). 2. The concept of quality nursing care were defined as 'giving a satisfaction both to patients and nurses through patient-centered nursing management with specialty and caring in the ground of the kindness and sincerity'. Conclusion: Based on there findings, we suggest that the study results should be used for development of a quality assurance tool in nursing practice, patient care in hospital setting, education of nurses and nursing students. In addition, further repeated studies need to be conducted.

• Journal of Korean Institute of Industrial Engineers
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• v.3 no.2
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• pp.29-40
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• 1977

Some of the steel works and machine tool manufacturers representing the whole spectrum of these industries in Korea are surveyed with a viewpoint from total quality control. The operation of quality control system in these fields has been found to be unsatisfactory partly because these industries are relatively young compared with those in advanced foreign countries, and partly because there have been insufficient financial and top management support. Some suggestions are made for the improvement of steel and machine tools quality. One of them is introducing the industrial engineering techniques, with additional quality control costs and full management support, into the company-wide quality control system.

• Transactions of the Korean Society of Automotive Engineers
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• v.4 no.6
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• pp.229-235
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• 1996

The tapered leaf spring is regarded as the adequate tool to improve ride quality and to reduce vehicle weight of commercial vehicles. These effects are due to minimizing the contact area of each leaf by reducing the number of leaves and by optimizing the thickness profile of each leaf. But in adapting the tapered leaf spring to improve ride quality, we often have some problems of bad pitching and bouncing motion. This paper shows the basic properties of tapered leaf spring by rig tests and how to improve ride quality of a vehicle with tapered leaf springs, compared with multi-leaf spring. From the results of vehicle tests and rig tests it is concluded that the ride quality was effected by the dynamic spring rate and the friction of the tapered leaf spring.

• International Journal of Quality Innovation
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• v.5 no.1
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• pp.85-109
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• 2004

Supplier quality management (SQM) is considered as a proactive approach in the buyers' perspective to seek for continuous supply quality improvement and collaborative ongoing alliance between buyers and suppliers. Therefore, it is important for the buyers to understand their circumstances for managing their suppliers, and thereby to search for an improved way to rectify managerial deficiencies, if any. This paper aims to identify the critical factors of SQM, and then propose a hierarchical framework which can facilitate the assessment of their SQM performance in the buyers' perspective and also serve as a working tool for managing supply quality performance.

• Journal of Korean Society for Quality Management
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• v.43 no.1
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• pp.103-124
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• 2015

Purpose: This paper proposes a structured approach based on Quality Function Deployment (QFD) for service development in the banking industry. Methods: SERVQUAL is modified and adopted as a tool to understand customer requirements for the QFD. Fuzzy theory is used to resolve the subjectivity and ambiguity of customer requirements and satisfaction. This research also uses the importance- satisfaction model to construct an additional House of Quality (HOQ). A pair of houses of quality provides a confluence of results to avoid a risk of depending solely on the results of a single HOQ. Results: A case study is introduced with three domestic banks. Conclusion: The proposed approach effectively addresses a service development problem.

• Knowledge Management Research
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• v.11 no.1
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• pp.1-17
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• 2010

As information technology had shown tremendous development in late 20th century, various service opportunities appeared in many industries. Also, new types of service are becoming available such as, reservation, teleconsultation, telemedicine. In health care industry, in which, many hospitals are faced operational difficulties and competing impetuously, a web site has become a effective tool to attract patients and transfer tremendous health information to the patients. This study is based on many previous researches on online service quality, try to figure out e-service quality factors of health information sites, and the factors' effect on users' satisfaction on the web site via providing knowledge and trust on the web site. As a result, usability, site aesthetic, responsiveness and security are the 4 factors to measure e-service quality of health information web site. All factors except site aesthetic have significant effects on providing knowledge, security only effects on trust on the web site.

• Water for future
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• v.35 no.5
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• pp.51-59
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• 2002

In recent years the human impact on the environment becomes increasing lift threatening, calls for the better management of resources. In field of water quality of river flow, the best way to conserve water quality is specific efforts to control the pollutant loadings and treat the loadings in the basin to reduce the discharge of pollutant loadings to river. But in general the water quality influenced by the dam discharge. Especially in dry season, it is more dominant way to improve the water quality which contaminated with the pollutant loadings from the basin. The dam discharge amounts of the 2 dams in the Keum River that maintain the down stream water quality were estimated for the year of 1999, 2001, 2006, 2011, in case of irrigation and non-irrigation seasons. The pollutant loadings for the basin are estimated with the planning of treatment plants construction schedule for every sub-basins. The river flow rates were considered low flow as 2.33 year low flow and 10 year low flow. The QUAL2E model was used as a tool of simulation.

• Journal of Information Technology Applications and Management
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• v.12 no.1
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• pp.69-90
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• 2005

Online community as a business model has gotten much attention in online market. And it has been recognized as an increasingly important tool for better understanding and relationships with customers. Thus, There are needs for conducting researches, such as those being performed in social psychology area. Due to the lack of current researches on online community, variables that have been considered in social science and factors in relationship marketing are adopted in this study. The primary purpose of this research is to develop and test a model that explains the process of how sense of online community through relationship quality influences customer loyalty. The major findings of this study are as follows: First, sense of online community was found to have a positive influence on relationship quality. Second, relationship quality was found to have a strong positive effect on customer loyalty. Finally, relationship quality was found to have a mediation effect between the sense of online community and the customer loyalty. Implications of these findings are discussed for researchers and practitioners.