Knowledge Management Research (지식경영연구)
- Volume 11 Issue 1
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- Pages.1-17
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- 2010
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- 1229-9553(pISSN)
Relationships between Online Web Service Quality and Knowledge Transfer
Online 의료웹서비스 품질과 지식제공성과의 관계 연구
- Received : 2009.12.03
- Accepted : 2009.12.31
- Published : 2010.03.01
Abstract
As information technology had shown tremendous development in late 20th century, various service opportunities appeared in many industries. Also, new types of service are becoming available such as, reservation, teleconsultation, telemedicine. In health care industry, in which, many hospitals are faced operational difficulties and competing impetuously, a web site has become a effective tool to attract patients and transfer tremendous health information to the patients. This study is based on many previous researches on online service quality, try to figure out e-service quality factors of health information sites, and the factors' effect on users' satisfaction on the web site via providing knowledge and trust on the web site. As a result, usability, site aesthetic, responsiveness and security are the 4 factors to measure e-service quality of health information web site. All factors except site aesthetic have significant effects on providing knowledge, security only effects on trust on the web site.
Keywords
- e-Service Quality;
- e-Servqual;
- Health Service Quality;
- Health Information Web Site;
- Providing Knowledge