• Journal of the Korea Safety Management & Science
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• v.19 no.4
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• pp.189-208
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• 2017

This study is for figuring out major components of construction quality infrastructure and suggesting improvement plan by benchmarking global best practice model and analyzing gap between the model and sample practice. Based on improvement plan, researcher could derive major characters and components of construction quality infrastructure, and also about the priority among core competency components of construction quality experts. The result showed that the 'human resource' was ranked the best priority followed by 'method' 'environment', 'equipment' among major characters and components of construction quality infrastructure. Also, for core competency components of construction quality experts, 'number of years in work places' was the best priority, and the 'professional knowledge on engineering' was another priority ranked. Far from general perception on competency components, 'academic education' ranked the last. It may allude that the current education system in this country is not effective in developing competency of quality engineers. In summary, this study shows professionalism of quality engineer is the most important thing in all the components.

• Journal of Korean Society for Quality Management
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• v.45 no.4
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• pp.811-828
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• 2017

Purpose: In the meantime, studies on the measurement methods of service quality have mainly been conducted in views of the service recipients. In this study, we introduce a co-orientation model that compares the perceptions of service provider and recipient and examine the applicability in service quality field. Methods: In this study, we conducted a case study on the specific service called 'National R&D Project Plan Evaluation Service' to examine the applicability of the co-orientation model in the service quality field. Results: We could identify the phenomenon of how service providers and recipients perceive differently about specific services introduced in the case study. This study confirms that it can be used to identify problems in mutually oriented service quality activities and to take practical measures to improve them. As we have seen in this case study, the co-orientation model is expected to be of great help in exploring opportunities for quality improvement in the area of service quality. Conclusion: The service quality co-orientation model allows the service provider to distinguish between what they think of differently with the service recipient and what they have in common, so the service provider will be able to find the agenda of service quality improvement.

• Journal of Korean Society for Quality Management
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• v.35 no.3
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• pp.75-87
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• 2007

This paper deals with an integration model of three major quality management systems. The well known global standards such as ISO 9001 quality system, Malcolm Baldrige model, and EFQM model are integrated as a prototype quality system. The proposed model is then applied to help a power generation company to select improvement tasks for enhancing quality management. Here, we discuss three quality management systems, an integration process of the three systems, the integrated model, and a real world application case.

• Korean Journal of Environmental Agriculture
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• v.15 no.4
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• pp.506-519
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• 1996

The water quality in the rural areas is degrading due to a variety of causes such as the increase of the urban sewage and industrial wastes, the disposal of solid wastes, the growth of livestock waste, the growth of leisure facilities, the establishment of agricultural industry estates and etc. The water pollutants are scarce while the effluent is increasing from wide scattered sources. The technology specifically designed for the rural wastes water treatment plant needs to be implemented with improvement of agricultural water quality. 1. An integrated management measures against water pollution sources. The prevention of water pollution is the best measures in the environmental pollution. Hence, the most effective measures needs to be against the sources. Small-scale water treatment plants needs to be constructed in each village in the rural areas. As for the industrial effluent, the effluent discharge needs to be strictly monitored. Government subsidy for the establishment of treatment plant for livestock wastes is necessary. 2. The establishment of national-wide network for agricultural water quality. The network for agricultural water quality have been operated to conserve the agricultural water quality, and to develop management policies by the assessment of water pollution in the rural areas. The results of agricultural water quality network indicates that the water quality is degrading not only around urban areas but also in the distant rural areas, and the water quality at the pumping stations and weirs is worse than that of reservoirs. 3. The legal, systematic, and technical approaches for the agricultural water quality management. The actions currently implemented for the improvement of agricultural water quality involve temporary measures such as the improvement of irrigation facilities. These contingency measures are not effective in the long-term, and sometimes bring secondary pollution. Therefore, integrated measures covering the whole water environment such as the flow, quality, river morphology, aquatic ecosystem, and the surrounding environment, need be invented and implemented. Besides, the legal, systematic, and technical frameworks for the management are not fully established so far. The technology for the treatment of rural water pollution should be refined afterwards, and the research for the development of rural waste water treatment plant should be carried out.

• Journal of the Korean Professional Engineers Association
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• v.32 no.6
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• pp.28-34
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• 1999

The trouble of business management of the manufacturing industrial companies in korea are constituted by that average 26∼29% of production management in the worst trouble of business management from 1973 to 1997. A movement for higher productivity and quality is very important of the basis for industry society prosperity. Continuous productivity improvement have a right understanding of a conception of productivity and its effect that are removed an act before the trouble of higher productivity enforcement. The higher productivity is used by way of a welfare society.

• Quality Improvement in Health Care
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• v.7 no.1
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• pp.118-131
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• 2000

Background : A continuous healthcare quality improvement is needed to provide high quality healthcare service as well as to maintain trust in terms of satisfying the needs of the patients. Recently it also became an essential issue. in hospital management, recognized for it's competitive potentiality among healthcare organization groups. This study was conducted to analyze patient complaints and issues received by the Quality Improvement Department. Its purpose is to improve healthcare qualities within the hospital, as well as establish policies and appropriate strategies in hospital management. Method : From July 1st to September 30th of the year 1999, we analyzed all complaints and issues made by various patients and their families, which were received through 24 hour phone consultation, numerous suggestion boxes, letters and E-mails, The issues were classified into 16 different categories based on a Patient Satisfaction Assessment Tool. All data were segregated according to the departmental frequencies and their contents. To come up with for environmental and patient satisfaction improvement, all complaints or issues were communicated with hospital administrators, medical and nursing staff and employees. Comprehensive customer satisfaction activities including improving phone etiquette were discussed in Customer Satisfaction Team, CQI Team and each Department. All opportunities for improvement were implemented. Feedback actions were discussed. Results : A total of 317 cases were collected. Issues regarding parking and other accommodation facilities were most common complaints that were 14.5% of total. Issues regarding admission rooms (10.7%), admission procedures (10.7%), waiting room environment (8.8%), nurses and nurse assistants (7.6%), physicians (6.6%) and others (23%) followed. Thirteen of 45 departments received more than 8 complaints. The Nursing Department had the most complaint, receiving 9.8% of total complaints. Complaints regarding the Nursing Department were predominantly related to the environment of patient rooms. The Department of Psychiatry for phone etiquette (4.7%), Department of Otolaryngology for the nursing staff's attitude and phone etiquette (4.4%), and the Admission Department followed. As a part of efforts to improve patient satisfaction, a new parking structure was built and reallocation of the parking space was done. Renovation of other accommodation facilities were carried out by hospital administration, Monthly phone call and answering attitude survey was done by QI Department. Based on this survey we made a phone etiquette manual and distributed throughout the hospital. Compare to the last year, Patient Satisfaction Index measured by Korea Productivity Center using National Customer Satisfaction Index was improved 7 points. According to our organization's own study, we confirmed the phone etiquette was improved 11% than last year. Conclusions : Issues related to parking and other accommodation facilities ranked first followed by complaints made regarding the patient care area, the admission and cashier process, and nurses' and doctors' attitude. The Nursing and Psychiatry Departments need improvement regarding phone etiquette. Results were shared and played a vital role in policymaking and strategic planning of the hospital. It is imperative that we keep our database updated by listening to and solving the needs of each patient. The CQI activities can be achieved only by full commitment of the hospital top management supported by related personal.

• Proceedings of the Safety Management and Science Conference
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• 2005.05a
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• pp.467-475
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• 2005

This research has been conducted in order to assess the effects on quality management factor of the construction sites. 30 companies abiding by the 'construction industry law' and 32 companies abiding by the 'housing construction promotion law' have been researched in areas of quality-management environment, quality-management understanding, quality-management education on construction field, quality-system and quality-improvement. This construction quality factors are to realized the anticipated results not only quality level's increasing, but also company's confidence, competitiveness. We were able to obtain participations of 62 questionnaire, and derived statistics by means of SPSS/PC version 10.0. In this study, we find the bottleneck factor for promotion and upgrade quality management factor of the construction sites and suggest a way out of difficulties.

• Korean Journal of Rural Living Science
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• v.9 no.1
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• pp.79-95
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• 1998

The purpose of this study is to investigate quality of life in farm households. This study examines some related factors which influence the well-being of the family life among the rural housewives, based on the farm management, household management, the satisfaction of the household and the satisfaction of community. Questionnaires were distributed to the 200 housewives residing in Anseong. The 187 data obtained were analyzed by frequency, percentage and mean. Based on the above findings, it has been found that the role od the rural housewives is very important. Because they works not only at home but also in work. The satisfaction of rural housewives about family living and community is very low. In order to improve work, work course should be mechanized. If greater attentions should be directed to the satisfaction of leisure activities, the quality of family life could be improved and stabilized.

• Journal of Korean Society for Quality Management
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• v.45 no.4
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• pp.761-768
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• 2017

Purpose: Quality management has significantly contributed to the productivity revolution in the past century. However, the argument that quality can be an impediment to innovation in the age of industry 4.0 has intensified recently. Possible solutions to this controversial issue are discussed. Methods: The research papers and magazine articles which described quality as an impediment to innovation are reviewed, and the industries in which this particular problem arises are examined. Results: Conventional quality management is as effective as ever when technology changes quite slowly. However, strong 'quality first' culture serves as an impediment to innovation when technology changes quickly as in the ICT(information and communication technology) industry and platform business. Conclusion: When the technology changes rapidly, faster time-to-market is much more important than variation control and continuous improvement. Moving from a productivity focus to a creativity focus is also required in quality management.

• Journal of the Korea Institute of Building Construction
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• v.11 no.6
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• pp.576-586
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• 2011

In recent years, pollution in residential spaces has been a significant area of concern. In particular, the indoor air quality (IAQ) of an apartment building before occupancy, which is related to the interior material, is a serious problem. Unlike previous research, which has mainly focused on pollution control after construction, this study has derived influencing factors and priority of management with a controlling schedule for IAQ. The objectives of this research are 1) control of schedule or improvement of management for IAQ, 2) distribution of responsibility to the parties concerned (factory, material company, construction company, design and engineering, occupancy). The results show the relative priority of the four major items in wall?based apartment buildings and in column?based apartment buildings. An analysis of the parties responsible for improvement based on the IAQ results shows more efforts to improve IAQ are needed in material factories and engineering/design companies.