• 한국융합학회논문지
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• 제10권11호
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• pp.149-159
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• 2019

식스시그마는 시장과 고객의 패러다임과 트렌드의 변화에 맞추어 모든 사업의 프로세스와 전략을 개선하는 경영 혁신운동이다. 식스시그마 프로젝트 선정에 관한 기존의 연구는 있으나 불완전한 정보환경 하에서 프로젝트 선정을 위한 연구는 거의 없다. 본 연구의 목적은 불완전한 정보 하에서 올바른 프로젝트 선정을 위해 통합 MCDM 기법을 적용 방법을 제안하는 것이다. 식스시그마 프로젝트 선정을 위해 4단계인 1) 평가기준 간 가중치 결정 2) 팀 멤버 간 전문역량의 상대적 중요도 결정 3) 프로젝트 선호도 척도 산정 4) 최종 프로젝트 우선순위 결정 등을 위해 그룹 Fuzzy AHP, 불완전한 정보환경 하에서의 비퍼지화 TrFN 변환, GRA의 통합기법을 제안하였다. 본 연구에서 제안한 식스시그마 프로젝트 선정단계의 적용방안에 대한 이해를 돕기 위해 수치예가 제시되었다.

• Asian Journal of Business Environment
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• 제5권2호
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• pp.5-13
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• 2015

Purpose - This paper aims to study the main selection criteria for Islamic banks in Indonesia, and to compare them with those for conventional banks. Research Design, Data, and Methodology - This study employs an exploratory approach and a natural experimental design with Factor Analysis and two independent sample tests as statistical analysis methods. A total of 363 questionnaires were distributed to three groups of bank customers-customers of Islamic and conventional banks individually, and those of both banks together (121 respondents in each group). Results - The research shows that service appears to be the most important factor in selecting Islamic banks, in addition to other emotional and rational factors. However, this service cannot be expressed as the Islamic banks' advantage compared to conventional banks, because the latter's customers also perceived service as the most important factor. The parametric mean of importance of service for both Islamic and conventional banks' customers is insignificantly different. Conclusion - Customers of both conventional and Islamic banks have a similar degree of importance for convenience, price, and service.

• 대한안전경영과학회지
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• 제22권4호
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• pp.87-100
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• 2020

Economic Development Zone(EDZ) in the province is one of the foreign policy for economic development of North Korea. North Korea has promulgated 27 Economic Development Zones(5 EDZs as central level and 22 EDZs as provincial level) to promote economic growth through the expansion of external opening policy. EDZs of the provinces play an important role in North Korea's national and regional economic growth. The purpose of this study is to select analytical criteria that can be quantified when considering the location conditions of North Korean economic development zones when domestic companies advance into North Korea according to the progress of inter-Korean economic cooperation, and derive the relative importance between the criteria. After that, based on this, we intend to quantify the evaluation of the location priority of the economic development zone. In this study, through AHP analysis results, when domestic companies enter North Korea, we derive the importance and preference of location selection factors when considering the location conditions of North Korean economic development zones. Taking into account the reality of North Korea when the Korean company entered the North economic development zone following location for evaluation. That is, logistics and transportation, industrial infrastructure, competitiveness, and management incentives. And 14 sub-factors were selected and AHP analysis was performed.

• Asia Marketing Journal
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• 제17권2호
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• pp.97-125
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• 2015

In this study, we tried to evaluate the relative importance and find out the differences in consumer perceptions regarding service recovery strategies and the service provider in the distribution industry by using AHP (Analytic Hierarchy Process) analysis method. Therefore in this study, we tried to systematize various recovery strategies which were considered very important during service failure process in the distribution industry and analyze the relative importance for each recovery strategy. We set hierarchy composed of four items of monetary, action-oriented, psychological, and assured level as primary selection criteria and a total of 16 items(indemnity, refund, gift, gift certificate, prompt resolution, exchange, manager support, explanation, apology, empathy, acknowledge, kindness, assortment, after service, manage subcontractor, manage employee) as secondary selection criteria. We tried to take one step further from the service sector and study service recovery strategies specialized in distributor services. This study suggests various implications about service recovery strategies of distributors. First, this study can provide practical implications - e.g. service recovery efforts should be applied differently depending on service channels. There is a perceptual difference with respect to the importance of the types of service recovery strategies between service provider and final customer. Second, we can find theoretical implications in terms of identifying the priorities through hierarchy design of new recovery strategies and comparison of each element from the classifications of the current fractional recovery strategies. We hope to help service providers to build more efficient recovery strategy system based on the results of this study.

• 한국정보시스템학회지:정보시스템연구
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• 제12권1호
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• pp.145-158
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• 2003

Workflow is the automation of a business process, in whole or part, during which documents, information or tasks are passed from one participant to another for action, according to a set of procedural rules. The software selection problem is made difficult by the multiplicity of competing products and the lack of expertise and experience of users in the methods of software evaluation. Although the selection process for workflow is similar to that proposed for the acquisition of any software packages, differences arise in their evaluation criteria and choice methods. In this paper, we suggest the Analytic Hierarchy Process(AHP) method for selecting workflow software. The AHP is an intuitively easy method for formulating and analyzing decisions. It was developed to solve a specific class of problems that involves prioritization of potential alternate solutions. We showed how to evaluate 9 commercial workflow products by deciding the relative importance of the main criteria in the AHP model. We utilized the evaluation data for criteria ready suggested by specialist groups. Our methodology will be helpful to those who are going to adopt a best workflow product in their organizations. Although the criteria and their evaluation scores regarding workflow products are suggested, it is not easy to apply them to a real case and get solutions without a model.

• 경영과학
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• 제16권1호
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• pp.75-85
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• 1999

In recent, an unfaithful construction bring about many social problems. The bidding process considering bidding price firstly is one of the reasons raising an unfaithfull construction work. Thus, we should consider many other criteria including bidding price in the bidder selection process. This paper suggests an analytic hierarchy process(AHP) model for selecting the best bidder of a large construction project. A questionnaire was used to obtain domain experts' opinion about criteria to be considered in the bidding process. A hierarchical structure of the AHP model is formed using criteria obtained in the survey. The model consists of bidding price, construction capability, financial status, faith, and their 17 sub-attributes. The relative importance of bidders are judged by pairwise comparison or absolute measurement. An illustrative example is given to show the process selecting the best bidder using the suggested AHP model.

• 인터넷정보학회논문지
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• 제24권6호
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• pp.155-160
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• 2023

국방부 또는 공공기관에서 관리하는 모든 데이터베이스 및 시스템의 데이터는 일정 품질 이상 보장하는 것이 원칙이나 대부분 다수의 정보시스템을 구축·운영하기 때문에 현실적으로 모든 시스템에 대한 데이터 품질관리는 한계가 있다. 국방데이터는 업무의 특성상 공개되지 않는 데이터가 대부분이고 군에서 업무의 필요 및 중요도에 따라 전략적으로 개발되거나 통합되어 관리하는 시스템이 많다. 또한, 무기체계에서 발생하는 센서데이터, 비정형데이터, 인공지능 학습데이터 등 데이터 품질관리가 필요한 다양한 유형의 많은 데이터가 축척되고 생성되고 있다. 그러나, 국방데이터를 위한 데이터 품질관리 가이드 및 품질관리 대상 선정에 대한 가이드가 부재한 상황이고, 공공데이터 품질관리 매뉴얼의 기준에 따라 국방데이터의 품질관리 대상 데이터베이스 및 시스템을 선정하기에는 선정 기준이 모호하며 실무 담당자에 의존적이다. 따라서, 본 논문에서는 국방데이터의 품질관리를 위한 대상 체계 선정 기준에 대하여 제안하며, 제안한 선정기준들과 기존 매뉴얼의 선정기준과의 관계성에 대하여 기술한다.

• Journal of Information Technology Applications and Management
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• 제12권1호
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• pp.191-211
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• 2005

This study investigates the decision criteria used in the context of IT investment decision making and empirically analyzes the impact of IT project size and types on the importance of decision criteria. 5 criteria which have been extracted from the previous studies and industry practices are budget, financial benefits. strategic value. risk, and the degree of proposer's eagerness. Data of 120 IT project proposals have been collected from 5 companies including bank, insurance. and stock trading company. As results of ANOVA test. 7 out of 10 hypothesis have been accepted statistically. That is. the bigger the project size. the higher the evaluation weight of project budget and risk criteria and the lower the weight of proposer's eagerness. And in case of the infrastructure investment type. the emphasis is placed more on strategic value and risk criteria and less on financial benefit and proposer's eagerness. These findings provide insights for both IT practitioners and researchers.

• Korean Journal of Geomatics
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• 제1권1호
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• pp.95-101
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• 2001

In a route plan, the route selection is a complicated problem to consider the spatial distribution and influence through overall related data and objective analysis on the social, economic and technical condition. The developed system in this study was compared and estimated by deciding a practical section for its validity and efficiency. Using Geographic Information System (GIS), the various information required for route selections in database was constructed, the characteristics of subject area by executing three-dimensional terrain analysis was grasped effectively, and the control point through buffering, overlay and location operation was extracted. An optimum route was selected by calculating the sum of alternatives to the sub-criteria weight, and from this result, there is a difference between real route and proposed route according to the prioritization of decision criteria based on the importance. This research could be constructed and applied geospatial information to the reasonable route plan and an optimum route selection efficiently using GIS. Therefore, the applications are presented by applying Analytic Hierarchy Process (AHP) to the decision-making of information needed in route selection.

• 복식문화연구
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• 제20권6호
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• pp.838-853
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• 2012

The purpose of this study is to identify adult learners' decision making variables, satisfaction, and evaluation toward fashion education as a university lifelong education program. As decision making variables, this study included participation purpose, information source, and selection criteria for lifelong education center and program. Regarding satisfaction toward fashion education, this study included satisfaction toward program and satisfaction toward education condition and administrative services. Data were gathered by both questionnaires and focus group interview(FGI) with 12 adults who completed the program. While questionnaires were used for decision making variables and satisfaction, FGI was used for evaluation. Frequency was used to analyze the questionnaires and content analysis was used to analyze the results of FGI. The findings showed that respondents participated mostly because of hobby or interest and got information mostly from acquaintances. They regarded program contents as the selection criteria for lifelong education center. They also regarded lecturers' professionality as the selection criteria for the program and showed high satisfaction toward lecturers' passion. Regarding education condition and administrative services, they showed high satisfaction. FGI also showed the importance of individual competence, career development, a work-study program, a on-site study program, and lecturer. The results suggest methods to make university lifelong education programs more appealing to adults who want to attend universities for non-degree university programs.