• Journal of Intelligence and Information Systems
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• v.11 no.3
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• pp.83-101
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• 2005

Customer retention is one of the major issues in life insurance industry, in which competition is increasingly fierce. There are many things for the life insurers to do many things to retain the customers. One of those things is to make sure to keep in touch with all customers. When an insurance-planner resigned, his/her customers must be taken care of by some planner-assistants. This article outlines the design of Contact Scheduling System (CSS) that supports planner-assistants for contacting the customers. Planner-assistants are unable to share the resigned insurance-planner's experience and knowledge regarding the customer relationship management. The CSS developed by employing both Classification And Regression Tree (CART) technique and Sequential Pattern Mining (SPM) technique has a two-stage process. In the first stage, it segments the customers into eight groups by CART model. Then it generates contact scheduling information consisting of contact-purpose, contact-interval and contact-channel, according to the segment's typical contact pattern. Contact-purpose is derived by schedule-driven, event-driven, or business-rule-driven. Schedule-driven contact is determined by SPM model. In the operation of CSS in a realistic situation, it shows a practicality in supporting planner-assistants to keep in touch with the customers efficiently and effectively.

• Spatial Information Research
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• v.20 no.3
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• pp.83-93
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• 2012

Recent environmental concerns have made interest in environment-friendly transportation means such as walking, biking, and public transportation. However, since it is difficult to move long distance by walking or biking, their scope of application is rather limited. On the other hand, public transportation can solve traffic congestion, a recent social issue, though its usability may depend on its time schedule. Currently available information services on public transportation in the Web do not reflect well such traits of the public transportation; thus, in some cases, they may provide wrong information to end users. To solve such problems and provide information based on timetable of public transportations, this paper proposes a STP(Space Time Point) data model. Unlike existing space-time data models, this model recognizes the bottommost element of an object as a point and structures these points in hierarchical way to define an object. In particular, It can make it possible to implement a variety of dynamic spatial objects changing object information according to time. An objective of this study is to design a STP model for bus and subway based on timetables of public transportation in Daejeon area and builds a system to provide path navigation. With the designed navigation function, a path from the Daejeon National Cemetery to Hannam University was searched by time slot. The result showed that the system provided different paths by time, as the system guided different paths when bus operation was limited in midnight. As existing data model could not provide such results, it is confirmed that the system can provide path navigation based on real-time traffic information. It is expected that based on such functionality, it is possible to provide additional functionalities by applying diverse data models such as real-time transport information or traffic history information.

• KSCE Journal of Civil and Environmental Engineering Research
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• v.26 no.4D
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• pp.679-686
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• 2006

Recently, the city railway in the Seoul Metropolitan Area (SMA) has offered a low quality of service as a passage time, because it was operated slowly. So, the people who live in modern society are not satisfied about passage time, therefore, this study tried to make that the subway in the SMA becomes a more functional and effective wide-area-transportation-network through an express train introduction's method which examined cases from abroad and current system. and then presented how express train could be applied to current system. In a case study, We used the An-San Line and Su-In Line as a examples and developed a schedule which can minimize the delaying time of subway by using Branch & Bound Algorithm. The train operational plan was loaded to consider a railroad siding, Obtained site, and the dispatch interval(three to ten minutes) for the express and local lines and finally, We presented an alternative operational plan which made by those factors.

• Journal of Korea Port Economic Association
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• v.28 no.1
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• pp.83-104
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• 2012

The main purpose of tramp ships in shipping markets is to produce operation profits by minimizing the running days in a contract of the voyage charterparty. It is an especially difficult task for the owners to earn operation profits in the present recessional shipping market. Tramp ships are moving towards globalization in order to look for a variety of cargoes, which are distinguished from the liners operating regularly as per the fixed time schedule. Tramp shipping, therefore, requires special attention every voyage to secure operation efficiency which comes from minimized sea and laytime in port. The laytime is allowed by owners but if the charterers use more laytime than that which is incorporated in the charterparty, then a compensation known as 'demurrage' must be paid to owners. Conversely if the time is shorter this is called 'despatch' and in this case the owners are paid. As the laytime issue in the voyage charter is somewhat delicate, it often causes much disputes between charterers and owners during the cargo handling in ports. This study focuses on the charterers' right and duty on the laytime which is usually applied for the benefit of the charterers. Reference is also made to English law cases to reinforce this study and the conclusion will make relevant suggestions for further research.

• Journal of The Korean Association of Information Education
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• v.8 no.3
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• pp.293-303
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• 2004

To follow in change and the development which circumference environment of education are quick even from scene of education students form the structure of knowledge themselves, the place where own lead studying of personal small group studying is emphasized, here upon specialist learning activity there is a wild possibility in the model which is suitable. But, studying of the learning paper was most center mainly the specialist learning activity of existing, it solves a learning problem at unit hour to, the hour was too insufficient to solve and it became plentifully at block time. But, this is to the curriculum operation and or the schedule operation it is when trying to consider the intensive degree of learning the elementary student, a problem point there is. It grasps the strong point and a weak point of specialist learning activity model of existing from the research which consequently, it sees and it applies more efficiently from web base study to establish the instructional strategy for, it composed the modules which strengthen the interaction of learning subject for. Also, unit macro learning and block time learning in order to do to become accomplished at web with studying problem, it will be able to solve inside unit hour in order, specialist teaching-learning system based on the web. It developed, after applied in the electrification S elementary school 5 grades which will reach the result, it analyzed.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.21 no.12
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• pp.97-106
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• 2020

The purpose of this study is to determine how to apply ISO/IEC/IEEE 29119 software test procedures and ISO/IEC 25023 software test evaluation items to software-accredited testing laboratories based on the ISO/IEC 17025 international standard requirements. As a method, the overall requirements for their application to a test laboratory were analyzed by mapping ISO/IEC/IEEE 29119 and ISO/IEC 25023 based on ISO/IEC 17025. According to the mapping analysis, a total of 29 documents were created, including quality manuals, procedures, and test guidelines for the operation of the test laboratory. As a result of the study, a test laboratory management system was developed using Confluence 6.15 software by applying the analyzed results of the overall requirements. The test procedures, documents, and records were stored in, and operated from, this system. Verification of suitability for operation of the test laboratory was conducted by KOLAS evaluators through a document review and an on-site audit at the LG Electronics SW Accredited Test Laboratory in Seoul. In conclusion, it was confirmed through the KOLAS evaluation that the test laboratory management system and the operation of the test laboratory are appropriate and, compared with previous cases, the test laboratory operates effectively, and the overall schedule of accreditation could be shortened.

• Culinary science and hospitality research
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• v.9 no.4
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• pp.13-36
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• 2003

The aim of this study was to understand how the employee satisfaction effect to their turnover trends through the survey on the employee satisfaction and the turnover trend in the pastry and bakery department on the objection of the employee of the bakers of the luxurious hotels in Seoul area. The study was selected to study the luxurious hotels located in Seoul area and make the objection of the employee in the pastry and bakery kitchen. As the contents of the assumption of the study, the independent variable was ' the pastry and bakery employee's organizational factor ', and the dependant variables were ' job satisfaction of the pastry and bakery employee ', ' turnover trends of the pastry and bakery employee ' and implicates the comparison and the mutual relationship between variables to shows the confirmation of them. As the measurement tools, it adopted the reliability analysis, the technical statistics analysis, the frequency analysis, cross-section analysis and on the verification of the assumption, it was used linear regression analysis. The result of the study showed that the satisfaction degree toward the work schedule showed to be as the personal elements while the systematic organizational establishment and the management policy, the work capacity and the job placement, the cooperation with other parts and the operation of the work time showed to be as the organizational elements. The job satisfaction elements showed as the satisfaction on the system and the rule of the job, the satisfaction on the right and belonging, the satisfaction on the achievement and the communication. As regarded to the job turnover, the turnover intention concerned the opportunity, disappointment of assignment, general complaint, and work condition. Those were shown to be elements of the job satisfaction and the turnover of the employee. And also, that were necessary to manage the job satisfaction and the turnover of the employee concerning these factors.

• Proceedings of the KSME Conference
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• 2007.05a
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• pp.291-295
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• 2007

FTL(Fuel Test Loop) is a facility that confirms performance of nuclear fuel at a similar irradiation condition with that of nuclear power plant. FTL consists of In-Pile Test Section (IPS) and Out-Pile System (OPS). FTL construction work began on August, 2006 and ended on March, 2007. During Construction, ensuring the worker's safety was the top priority and installation of the FTL without hampering the integrity of the HANARO was the next one. Task Force Team was organized to do a construction systematically and the communication between members of the task force team was done through the CoP(community of Practice) notice board provided by the Institute. The installation works were done successfully overcoming the difficulties such as on the limited space, on the radiation hazard inside the reactor pool, and finally on the shortening of the shut down period of the HANARO. Without a sweet of the workers of the participating company of HEC(Hyundae Engineering Co, Ltd), HDEC(HyunDai Engineering & Construction Co. Ltd), equipment manufacturer, and the task force team, it is not possible to install the FTL facility within the planned shutdown period. The Commissioning of the FTL is on due to check the function and the performance of the equipment and the overall system as well. The FTL shall start operation with high burn up test fuels in early 2008 if the commissioning and licensing progress on schedule.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.43 no.1
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• pp.143-150
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• 2020

To enhance the effectiveness of the FMS (flexible manufacturing system), it is necessary for the manufacturing control system to be upgraded by integrating the cyber and the physical manufacturing systems. Using the CPPS (Cyber-Physical Production System) concept, this study proposes a 4-stage vertical integration and control framework for an aircraft parts manufacturing plant. In the proposed framework, the process controller prepares the operations schedule for processing work orders generated from the APS (advanced planning & scheduling) system. The scheduled operations and the related control commands are assigned to equipments by the dispatcher of the line controller. The line monitor is responsible for monitoring the overall status of the FMS including work orders and equipments. Finally the process monitor uses the simulation model to check the performance of the production plan using real time plant status data. The W-FMCS (Wing rib-Flexible Manufacturing Control & Simulation) are developed to implement the proposed 4-stage CPPS based FMS control architecture. The effectiveness of the proposed control architecture is examined by the real plant's operational data such as utilization and throughput. The performance improvement examined shows the usefulness of the framework in managing the smart factory's operation by providing a practical approach to integrate cyber and physical production systems.

• Journal of the Korean Institute of Navigation
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• v.14 no.4
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• pp.53-70
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• 1990

Much efforts have been made to improve the training education system for last decades. however, it still leaves much room form improving the system. The reason for this is that the have been many changes in given educational conditions, national and international, and that there existed the lack of training facilities on shore and the limits of capacity on the training ship. The existing program adopts a straight-through system of which the course has to be completed at same time, and also forces students to study the course, disregarding their aptitude for sea life. Consequently, the program resulted in frustrating the learning desire of some students and, as a consequence, in deteriorating the quality of the entire training education. This paper aims to develop an efficient training program including curriculla by the literature survey and the teaching and sea experiences on the training ship "HANBADA" and merchant ships, where the authors have been for many years. Compared with the existing one, the new training model suggested in this paper has some advantages as follows : First, the new model adopts multi-state system which consists of various short-term training courses according to each purpose. This system will be helpful for student to find their aptitude for sea life earlier and to understand classes of major subjection shore. Second, the model includes new curriculla which consist of core subjects (for example, navigation, marine operation, marine transportation, watch keeping and nautical English for deck cadets and internal and external combustion engine, auxiliary machinery, electric and electronics and engine maintenance for engine cadets), by incorporating existing 20 subjects in 5 subjects. These curriculla may contribute to embodying the characteristics of training education where the above mentioned subjects must be linked with each other. In order to implement this new training model efficiently and effectively, the following prerequisties must be prepared : $\circled1$ The contents of each subject included in the new model should be systematically developed. $\circled2$ The educational schedule should be adjusted according to the new model.new model.