• 제목/요약/키워드: technical consulting system

검색결과 62건 처리시간 0.023초

효율적인 고객관리를 위한 고객 세분화에 관한 연구 (A Study on Customer Segmentation for Efficient Customer Management)

  • 양광모;김영준;강경식
    • 대한안전경영과학회:학술대회논문집
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    • 대한안전경영과학회 2002년도 추계학술대회
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    • pp.221-226
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    • 2002
  • The biggest difficulty the small and small business currently face is not to have the effective cusomer management system that is the computerization of management, And, CRM has mary problems that make companies confused. As the result, projects are being suspended and budgets cut, plans for introducing CRM suspended or cancelled and many CRM software vendors and technical consulting firms are facing serious management crisis. Yet, this phenomenon can be regarded as an interim one. In fact, some cases that successfully introduced CRM show that CRM is migrating from small scale which is typical when introduced to larger scale through various tests. Therefore, this study tries to segment customer for the sieving the problem. And it make efficient customer management.

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정부지원이 중소기업 글로벌 R&D 협력 성과와 글로벌 역량에 미치는 영향 (The Effect of National Aid Programs to Small Business in Global R&D Cooperation Outcome and Global Business Abilities)

  • 이한웅;백동현
    • 산업경영시스템학회지
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    • 제37권4호
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    • pp.177-186
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    • 2014
  • This study aims to observe effects of global R&D cooperation outcomes and global business abilities of small businesses by a national aid program. This study selected a program, Industry Technical Global Cooperation Project launched from Korea Institute for Advancement of Technology (KIAT). Also, small businesses CEOs' roll and efficiency are very important to increase outcomes and improve abilities of their companies. In this study, CEO's global level or ability is regarded of small businesses' global level. Then, this study shows positive effects between a national aid program and global R&D cooperation outcome and between global R&D cooperation outcome and global business abilities.

데이터 웨어하우징의 구현성공과 시스템성공 결정요인 (Factors Affecting the Implementation Success of Data Warehousing Systems)

  • 김병곤;박순창;김종옥
    • 한국정보기술응용학회:학술대회논문집
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    • 한국정보기술응용학회 2007년도 춘계학술대회
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    • pp.234-245
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    • 2007
  • The empirical studies on the implementation of data warehousing systems (DWS) are lacking while there exist a number of studies on the implementation of IS. This study intends to examine the factors affecting the implementation success of DWS. The study adopts the empirical analysis of the sample of 112 responses from DWS practitioners. The study results suggest several implications for researchers and practitioners. First, when the support from top management becomes great, the implementation success of DWS in organizational aspects is more likely. When the support from top management exists, users are more likely to be encouraged to use DWS, and organizational resistance to use DWS is well coped with increasing the possibility of implementation success of DWS. The support of resource increases the implementation success of DWS in project aspects while it is not significantly related to the implementation success of DWS in organizational aspects. The support of funds, human resources, and other efforts enhances the possibility of successful implementation of project; the project does not exceed the time and resource budgets and meet the functional requirements. The effect of resource support, however, is not significantly related to the organizational success. The user involvement in systems implementation affects the implementation success of DWS in organizational and project aspects. The success of DWS implementation is significantly related to the users' commitment to the project and the proactive involvement in the implementation tasks. users' task. The observation of the behaviors of competitors which possibly increases data quality does not affect the implementation success of DWS. This indicates that the quality of data such as data consistency and accuracy is not ensured through the understanding of the behaviors of competitors, and this does not affect the data integration and the successful implementation of DWS projects. The prototyping for the DWS implementation positively affects the implementation success of DWS. This indicates that the extent of understanding requirements and the communication among project members increases the implementation success of DWS. Developing the prototypes for DWS ensures the acquirement of accurate or integrated data, the flexible processing of data, and the adaptation into new organizational conditions. The extent of consulting activities in DWS projects increases the implementation success of DWS in project aspects. The continuous support for consulting activities and technology transfer enhances the adherence to the project schedule preventing the exceeding use of project budget and ensuring the implementation of intended system functions; this ultimately leads to the successful implementation of DWS projects. The research hypothesis that the capability of project teams affects the implementation success of DWS is rejected. The technical ability of team members and human relationship skills themselves do not affect the successful implementation of DWS projects. The quality of the system which provided data to DWS affects the implementation success of DWS in technical aspects. The standardization of data definition and the commitment to the technical standard increase the possibility of overcoming the technical problems of DWS. Further, the development technology of DWS affects the implementation success of DWS. The hardware, software, implementation methodology, and implementation tools contribute to effective integration and classification of data in various forms. In addition, the implementation success of DWS in organizational and project aspects increases the data quality and system quality of DWS while the implementation success of DWS in technical aspects does not affect the data quality and system quality of DWS. The data and systems quality increases the effective processing of individual tasks, and reduces the decision making times and efforts enhancing the perceived benefits of DWS.

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판매 프로세스 혁신의 성공모형에 대한 실증연구 (An Empirical Study on Selling Process Reengineering Success Model)

  • 김경민;방소연
    • 경영정보학연구
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    • 제10권1호
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    • pp.1-20
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    • 2008
  • 본 연구는 영업조직에서 CRM 시스템에 대한 투자가 판매 프로세스 혁신이라는 성과를 이루기 위해서는 영업사원의 CRM 시스템 사용이 중요하다는 데 착안하여, CRM 시스템 사용에 영향을 미치는 조직 및 시스템 차원의 변수를 조사하였다. 또한 CRM 시스템 사용을 매개 변수로 보고 이들 변수와 판매프로세스 혁신과의 관계를 실증함으로써, 향후 기업들이 CRM 시스템 구축을 통해 판매 프로세스혁신을 이루고자 할 때 그 목표를 더욱 효과적으로 달성할 수 있게 한다는 데 본 연구의 의의가 있다.

수출식품산업의 국제경쟁력 확보를 위한 식품안전국가인증제 (Korea National Food Safety Certificate for ensuring global competitiveness of food export industry)

  • 백상우;김소희;조재진;안영순;조아라
    • 식품과학과 산업
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    • 제54권2호
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    • pp.82-92
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    • 2021
  • To resolve difficulties of export process and strengthen competitiveness, Korea National Food Safety Certificate (K-NFSC), a comprehensive food safety support system, has been promoted to introduction. K-NFSC is at a developmental stage where the government certifies the safety of exported K-foods by developing Korean certification system based on HACCP and food safety management added for international use, and provides consulting on regulations of customs clearance and safety test analysis of food intended for export. To apply for the Global Food Safety Initiative (GFSI) technical equivalence in 2022, developmental direction of Korean certification system is set referring to FSSC22000. If selected as participants of an export supporting project, regulatory information such as customs clearance procedures and food labeling will be provided. In addition, the results of safety test analysis will be certified to help export products pass customs entry. K-NFSC is expected to support K-food exports and be growth engine for K-food industry.

약용작물 재배농가의 생산효율성 통계적 차이에 대한 연구 (Statistical Difference of Production Efficiency in Medicinal Crop Farm)

  • 최돈우;김동춘;이항아;임청룡
    • 품질경영학회지
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    • 제48권3호
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    • pp.453-462
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    • 2020
  • Purpose::This study aims to analyze the management performance and production efficiency of medicinal crop farmers. Methods: We conducted an empirical survey of medicinal crop farmers and analyzed production efficiency using DEA method. Results: First, The crops that increased the number of farms during 2010 and 2018 were Angelica tenuissima and Salvia miltiorrhiza, which was attributed to higher income per hour than other crops. Second, As for the efficiency of Liriope platyphylla, the average was 0.376, and the coefficient of variation was the lowest, 0.566. Third, Salvia miltiorrhiza and Atractylodes japonica had the highest technical efficiency after Liriope platyphylla, but the variation coefficient was high and the efficiency was relatively high. Fourth, As a result of performing variance analysis to find out the difference of each crops on the value of medicinal crop efficiency, the technical efficiency, pure technical efficiency, and scale efficiency were all statistically significant. Conclusion: Based on the results above, following policy suggestions are offered. First, It is necessary to provide information on crops with high income compared to the input of labor, and to develop labor-saving cultivation technologies for each crop. Second, A stable labor supply system will be needed in rural areas. Third, Efforts should be made to close the technological gap between farmers through a lot of education and consulting for farmers who grow medicinal crops.

앵커보강사면에서 안정해석시 하중전이의 영향 (Influence of load transfer on anchored slope stability)

  • 김성규;박종식;김낙경;주용선;김태훈
    • 한국지반공학회:학술대회논문집
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    • 한국지반공학회 2008년도 춘계 학술발표회 초청강연 및 논문집
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    • pp.1351-1358
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    • 2008
  • This paper presents how the load transfer mechanism of the ground anchor affects on the stability analysis of anchored slope. The finite element analysis and the conventional limit equilibrium analysis on the anchored slope were performed and compared. The limit equilibrium analysis of the anchored slope is quite open used in design practice due to the easiness of the analysis. However, the load transfer mechanism is not considered properly for the analysis. When the failure surface passes through the bonded length of an anchor, the anchor load is disregarded and the factor of safety for the anchored slope is smaller than it should be. In this study, the load transfer distribution was incorporated into the limit equilibrium stability analysis of the anchored slope and the results were compared with the results of finite element analysis.

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유동 안내부 모델링 자동화 및 근사모델을 이용한 자동차용 도어트림의 밸브 게이트 위치 최적화 (Optimization of Valve Gates Locations Using Automated Runner System Modeling and Metamodels)

  • 조용수;박창현;표병기;이병옥;최동훈
    • 한국자동차공학회논문집
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    • 제22권2호
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    • pp.115-122
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    • 2014
  • Injection pressure is one of factors that influence part quality. In this paper, injection pressure was minimized by optimizing valve gate locations. In order to perform design optimization, MAPS-3DTM (Mold Analysis and Plastic Solution-3D) was used for injection mold analysis and PIAnOTM (Process Integration, Automation and Optimization) was used as process integration and design optimization. Also we adapted meta models based on design of experiments for efficiency. By using introduced methodology, we were able to obtain a result so that maximum injection pressure reduced by 28% compared to the initial design. And the validity of the proposed method could also be demonstrated.

API-581 절차에 의한 위험기반검사에서 염산부식의 두께감소에 의한 사고발생 가능성 해석 (Analysis of Likelihood of Failure for the Thinning of Hydrochloric Acid Corrosion through Risk-Based Inspection using API-581 BRD)

  • 이헌창;조지훈;신동일;김태옥
    • 한국가스학회지
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    • 제14권4호
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    • pp.37-44
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    • 2010
  • 본 연구에서는 압력설비의 위험 원인분석 방법을 제시하기 위하여 API-581 절차에 의한 위험기반검사(RBI)에서 염산부식의 두께감소로 인한 사고발생 가능성을 해석하였다. 이를 위해 사고발생 가능성의 주요 인자인 기술종속계수(TMSF)를 산출하고, TMSF에 미치는 매개변수의 영향을 정량적으로 해석하였다. 그 결과, TMSF는 염화이온 농도와 온도가 증가할수록 증가하였으나, 설비두께, 검사횟수 및 검사유효성이 증가할수록 감소하였으며, 모니터링이 있는 경우와 과설계계수가 1.5배 이상인 경우에는 상당히 적은 값을 나타내었다. 이때, 검사횟수, 검사유효성 등급 및 과설계 계수의 크기에 따라 TMSF가 민감하게 변화하였으며, 모니터링은 TMSF의 크기만 변화시켰다.

임상병리과의 활동기준원가 관리 적용에 관한 연구 (The Study on Application of Activity-Based Costing System on the Department of Clinical Pathology)

  • 정수경;정기선;최황규;류규수
    • 한국병원경영학회지
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    • 제5권1호
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    • pp.129-155
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    • 2000
  • This empirical study, activity-based costing, a newly introduced approach that has proved to be an improvement over the conventional costing system in product or service costing, is applied at department of clinical pathology in K university hospital. The study subjects were 233 test procedures done in clinical laboratory of K university hospital. Activity analysis was done by interview, questionnaires, and time study, and the amount of resources consumed by each activity and their costs are then traced and applied to the laboratory tests. The main purpose of this study were to compare the test costs of activity-bases costing with those of conventional costing, and test fees of medical insurance, and to provide accurate cost informations for the decision makers of hospital. The major findings of this study were as belows. 1. The cost drivers for application of activity-based costing at clinical laboratory were cases of sample collection, case of specimen, cases of test, and volume-related allocation bases such as direct labor hours and total revenue of each test. 2. The profits of each clinical laboratory fields analyzed by conventional costing were different from the profits analyzed by activity-based costing, especially in the field of Urinalysis(approximately over estimated 750%). 3. The standard full costs by conventional costing were quite different from the costs computed by using activity-based costing, and the difference is most significant with the tests of long labor time. 4. From the comparison between costs computed by using activity-based costing and medical insurance fees, some test fees were significantly lower than the costs, especially in the non-automated fields. As described in this study, activity-based costing provides more accurate cost information than does conventional costing system. The former approach is especially important in the health care industry including hospitals in which planning and controlling the costs services provided are the key to maintaining a healthy financial status for the organization. Despite the contribution of activity-based costing the economic as well as technical feasibilities of implementing such a cost accounting system in an organization must be evaluated. In the development of activity-based costing systems, an activity analysis has to be conducted to identify activities that consume resources. This involves a detailed study of the organization's logistics and accounting information systems, and it is an expensive project in itself. Besides, it can be quite difficult and time consuming to identify and trace resource consumption to a specific activity. Thus the activity-based costing system should be implemented only when the decrease in cost of error far exceeds the increase in cost of measurement. By combining activity-based costing with standard costing, health care administrators can better plan and control the costs of health services provided while ensuring that the organization's bottom line is healthy.

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