• Journal of Korean Society for Quality Management
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• v.36 no.4
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• pp.47-55
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• 2008

This study describes the creation of a scale to measure standardization for service encounter process. Measuring standardization of service encounter process is devided into manual level and action level. We investigate the relative impact of process standardization about service quality, job satisfaction and labor productivity. Our findings indicate that action level of service encounter process standardization is more important than manual level, and its process standardization positively affects service quality, job satisfaction and labor productivity positively.

• Journal of Korea Society of Digital Industry and Information Management
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• v.12 no.1
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• pp.13-26
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• 2016

Service and technology for the future hyper-connected society, which is every information receive through the mobile internet, will be an Internet of Things. Thus, it is mandatory to derive key standardization work item and establish strategy for the global business with the standardization of device and service platform by the application service. In this study, by analyzing the domestic and international market trends, state of technical development, and standardization of technology, we identified the open platform is the stepping stone for achieving the goal which is establishing the virtuous circulation of IoT ecosystem. Also, we defined emphasized key standardization work item for achieving the open platform are network, server, access authentication, billing system, and software platform. After that, we proposed future strategy direction of standardization. This research could be contribute to the IoT service diffusion by realizing IP communication among low power wireless terminals and implementing light-weight standard internet protocol.

• Management & Information Systems Review
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• v.28 no.2
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• pp.95-112
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• 2009

The paper investigates the determinants of firm's standardization activity in the Korean service industry. Standardization variables as dependent ones are standardization management at the firm level, domestic standardization activity, and international standardization activity. The independent variables include innovative activities(R&D intensity and patent application), firm size, export ratio, network, and firm's organization characteristics. We estimated the logistic regression model, using the data from 102 Korean service firms. The empirical findings are as follows. First, R&D intensity has a positive effect on international standardization activity, but not on the standardization management at the firm level and domestic standardization activity. Second, patent application has a negative effect on the standardization management at the firm level. Third, firm size doesn't have any influence on firms' standardization activities in the service sector. Fourth, the level of chief executive officer's interest on standardization is a very important factor in determining firms' efforts to participate standardization process, regardless of types of standardization activity.

• The Journal of The Korea Institute of Intelligent Transport Systems
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• v.19 no.5
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• pp.151-161
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• 2020

In this paper, Korea's standardization capacity in the ITS field was examined, and the status of participation in ITS standardization and services of ASEAN countries, and the degree of hope for cooperation with Korea was investigated and analyzed. Korea is recognized for its international competency in the field of ITS standardization, and most ASEAN countries, excluding Singapore, are found to have insufficient participation in ITS standardization and service introduction. In addition, most ASEAN countries are strongly hoping for ITS standardization cooperation with Korea, and the preliminary establishment of the ITS system architecture as the basis for ITS standardization was derived as a project of hope for cooperation. In addition, as a service field for introducing standardization, Freight transport was suggested as a priority application service field in order to improve the efficiency of logistics transportation between ASEAN countries.

• Journal of Korea Society of Digital Industry and Information Management
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• v.8 no.4
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• pp.53-62
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• 2012

U-City means the high-tech city that applied ubiquitous technology and information communication technology. U-City aims to intensify urban competitiveness and to improve the quality of residents' life through efficient management of the urban. Currently, 77 U-City projects is underway. The each project cost and scale estimate is not clear in the absence of the U-Service Standardization Model. So, many of the project are trouble about making a production the proper number of U-Service or the cost of project. The excessive service construction is reflected on the construction costs, which leads to the rise of sales price and passes onto the executor of a project as a burden of the project costs, and the problem of the delay of the change-over occurs due to supporting the operation costs for the operation of the constructed service and the demand for additional installation of facilities between a local autonomous entity and the executor of a project. In this paper, we suggested the U-Services Construction Standardization Methods and proposed the standardization services guideline of crime prevention services. U-City services in the future are able to maintain the consistency of the system through the utilization of the proposed standard model. As a result, the U-City project's pre-estimated cost and scale can be extracted.

• Proceedings of the Korea Technology Innovation Society Conference
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• 1998.05a
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• pp.22-22
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• 1998

This paper reviews the benefits of users participation in IMT-2000 standardization by the creation of users coalitions, focusing in particular on phased standards strategy necessary for the evolutionary approach from second generation to third generation systems. It first presents in detail the current status of IMT-2000 standardization progress occurring at each regional standard body including TIA of US, ETSI of Europe, TTA of Korea and ARIB of Japan. With this clear understanding of standardization situations worldwide, we may be able to come up with our standards strategies related to IPR issues and efficient standard-setting mechanism between manufacturers and service providers. In addition, this paper addresses the necessity for phased licensing of IMT-2000 service in order to avoid the high cost of new infrastructures and ensure an acceptable financial investment returns for existing cellular and PCS service providers. An author hopes that this paper can provide the adequate standardization directions of IMT-2000 to satisfy the varying regional and global market requirements.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2014.10a
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• pp.824-826
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• 2014

This paper introduces standardization trends of user interface. Especially this paper focus on current activity of service and functionality for user interface service in standardization bodies.

• Proceedings of the KSR Conference
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• 2005.11a
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• pp.964-968
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• 2005

The standardization of information communication is doing a Internal each other connection and each other characteristic stability operation security in objective. From the low-speed network of the subway operation beginning currently it changes with the superhigh speed digital information transmission communication service environment which is a quality service, the hazard which plans the quality improvement of the efficient communication service use which hits to here and passenger service the standardization of the technical standard which stands and the improvement which hits to an engineering standard and facility must come to accomplish. The facility which existing is been old or the enclosure communication equipments which are insufficient. it improves, establishment itexpands efficiently, like this facilities it is stabilized and it is economic and rationally use maintenance it manages with the plan for the inside and outside of the country information communication relation technical standard and engineering standard service feature improvement and future expandability and economical efficiency, the possibility of having a pliability in order to be, rational technical standard and standard it takes a triangular position, efficient characteristic security of information communication service there is a place objective which promises the rational development of course city railroad communication system with character. Function improvement of enclosure communication base equipment, against an improvement and standardization plan it described trom the prosecution which it sees.

• The Korean Journal of Emergency Medical Services
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• v.24 no.3
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• pp.7-27
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• 2020

Purpose: The purpose of this study is to identify the compliance with the first standardization of the paramedic curriculum and suggest a second standardization to cultivate competent paramedics. Methods: This study was conducted by collecting 38 curricula, and responses to questionnaires, including those on the current status of prehospital field practice, from departments of emergency medical technology of 36 institutions. Data were collected between September 1 and November 30, 2019 via e-mail. Data were analyzed using SPSS v24.0 and NVivo 12.0. Results: Compliance with the first standardization of the paramedic curriculum was over 70% in only 11 on the 26 major subjects. The second standardization of the paramedic curriculum consists of 27 subjects requiring 76~79 credits for the 3-year course and 78~82 credits for the 4-year course. Conclusion: We suggested a minimum number of essential subjects to cultivate competent paramedics following the second standardization of the paramedic curriculum, and we hope colleges comply with this curriculum. Twenty to twenty-five percent of major subjects can be determined by the discretion of the college to maximize competency of paramedic students.

• Journal of Information Management
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• v.36 no.4
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• pp.175-198
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• 2005

Information services adopting RSS(Really Simple Syndication) is on an increase. It is replacing the existing email services. Information in the area of science and technology is of vast amount and various area and their life-cycle and service is complex. Institutions providing information of a single area are not faced with many obstacles in designing information services using RSS in acquiring a channel for the service. However, RSS service in the area of science and technology has to be more specific in designing and implementing the services. In this study, RSS is compared with other information service protocols, domestic and international trends in the area of RSS is analyzed to implement the RSS based Science and Technology information service system(STI-RSS) and its service.