• 제목/요약/키워드: social responsibility

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CSR활동 참여성과 연구: 중국시장의 한국기업을 대상으로 (A Study on the Performance of CSR Activities Participation: Focusing on Korean Firms in China)

  • 장정;이형택
    • 무역학회지
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    • 제42권2호
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    • pp.369-390
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    • 2017
  • 과거에는 주로 기업차원에서 이루어지던 사회적 책임활동에서 더 나아가 최근에는 기업의 조직구성원 개개인의 사회적 책임활동의 참여를 이끌어내려는 노력이 이루어지고 있다. 이를 통해 내부구성원의 자긍심과 소속감을 높여 임직원들의 조직만족과 조직몰입을 향상시킬 수 있다는 이점이 있음에도 불구하고, 사회적 책임활동을 다루고 있는 기존의 대다수 연구들은 기업차원에서의 사회적 책임활동을 주로 다루고 있는 실정이다. 이에 본 연구에서는 조직구성원 개인의 사회적 책임활동을 활성화시키는 요인을 밝히고, 이러한 개인적 차원에서의 사회적 책임활동이 직무만족과 조직몰입에 어떠한 영향을 미치는지를 확인하고자 하였다. 중국에 진출해 있는 한국기업의 현지 중국인종업원들의 사회적 책임활동과 관련한 설문조사를 실시하였으며, 그 결과 개인차원의 사회적 책임활동을 활성화시키는 요인은 혁신적 조직문화, 최고경영자의 윤리적 가치관, 직원 개개인의 윤리적 가치관 등이 있는 것으로 확인되었다. 또한, 조직구성원 개개인의 사회적 책임활동은 직무만족과 조직몰입을 높이는 역할을 수행한다는 점이 밝혀졌다.

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외식기업의 사회적 책임 활동이 고객의 인지된 서비스 품질(DINESERV)에 미치는 영향 (The Effects of Corporate Social Responsibility in the Foodservice Industry upon Customers' Perceived Service Quality Using DINESERV)

  • 정효선;윤혜현
    • 한국식품조리과학회지
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    • 제25권1호
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    • pp.16-24
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    • 2009
  • This study suggested a theoretical research system on the effects of corporate social responsibility in the foodservice industry upon perceived service quality. Self-administered questionnaires were completed by 509 customers and the data were analysed by frequency, factor analysis, reliability analysis, correlation analysis and multiple regression analysis. The primary results are as follows - Three corporate social responsibility (CSR) factors were obtained - economic responsibility, legal.ethical responsibility and philanthropic responsibility. In addition, five factors were obtained from the factor analysis of perceived service quality - tangibility, reliability, responsiveness, assurance and empathy. Correlation analysis showed a significant correlation between the CSR factors and the customers' perceived service quality factors. Multiple regression analysis, to verify the hypothesis, showed that CSR in the foodservice industry had a significant influence upon customers' perceived service quality; therefore, the research hypothesis was adopted. CSR, which had an effect on tangibility out of the minutely-perceived service quality factors, was indicated in the order of economic responsibility, legal ethical responsibility and philanthropic responsibility. Responsiveness, reliability, and assurance were influenced by legal ethical responsibility, economic responsibility and philanthropic responsibility, respectively, in order. Also, empathy was surveyed to be influenced by legal ethical responsibility, philanthropic responsibility and economic responsibility in order. Consequently, customers' evaluations of perceived service quality may be inferred to have positive effects when the customer recognizes whether the foodservice company performs social responsibility.

Corporate Governance and Environmental Performance: How They Affect Firm Value

  • WAHIDAHWATI, Wahidahwati;ARDINI, Lilis
    • The Journal of Asian Finance, Economics and Business
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    • 제8권2호
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    • pp.953-962
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    • 2021
  • This study aims to examine the effect of environmental performance and good corporate governance (GCG) on the firm values mediated by corporate social responsibility (CSR). The sample in this study was obtained using a purposive sampling method and collected from 205 companies. The analytical method used is moderating regression analysis. The results of this study indicate, first, that corporate social responsibility affects the value of the company. The results of this study indicate that the better corporate governance will increase the value of the firm and vice versa. Second, corporate social responsibility has a direct effect on the firm value, but the effect is still smaller when compared with the internal mechanisms of good corporate governance. This study also found that corporate social responsibility cannot mediate the effect of good corporate governance on firm value. Third, the company's environmental performance influences the company's value. Finally, the effect of environmental performance on company value will be better if mediated by corporate social responsibility. This result shows that environmental performance is a proof that the company's environmental and social concern, which is manifested in corporate social responsibility, will be responded positively by the market so that it will increase share prices (firm value).

기업의 사회적 책임에 대한 철학적 해석 (A Philosophical Interpretation for the Corporate Social Responsibility)

  • 서용모;윤인환
    • 토지주택연구
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    • 제9권4호
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    • pp.19-24
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    • 2018
  • This study is a theoretical study on philosophical thinking for examining the idea of the corporate social responsibility(CSR) of a company. The oriental philosophical thought is to understand the contents of social responsibility of the corporation centering on Mozi's philosophy, which stresses that people should care for everyone equally. In the Western philosophical thought, we tried to understand the contents of corporate social responsibility by focusing on utilitarian thought. It is not merely an actual principle or a moral principle, but a comprehension for mutual benefit. In conclusion, it can be concluded that universal love's approach through the gangbang has many similarities with the realization of the greatest happiness of the number that is uttered in utilitarian thinking. In this way, a sustainable competitiveness of corporations can be achieved through universal love and utilitarian philosophical understanding and practice for the cognition of social responsibility.

기업가지향성, 시장지향성, 기업의 사회적 책임이 사회적 기업의 성과에 미치는 영향 (The Effects of Entrepreneurial Orientation, Market Orientation, and Corporate Social Responsibility on Performance in Social Enterprise)

  • 장성희
    • 한국콘텐츠학회논문지
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    • 제14권6호
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    • pp.355-366
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    • 2014
  • 본 연구는 사회적 기업의 기업가지향성이 시장지향성, 기업의 사회적 책임(Corporate Social Responsibility: CSR) 및 사회적 성과에 영향을 미치는지에 대해 분석하는 것이 목적이다. 연구의 목적을 달성하기 위해서 사회적 기업의 성과, 기업가지향성, 시장지향성, CSR활동에 관한 이론적 배경을 바탕으로 연구모형 및 가설을 설정하였다. 기업가지향성은 혁신성, 진취성, 위험감수성으로 분류하고, CSR활동은 지역사회의 책임과 환경적 책임으로 분류하였다. 본 연구에서 제안된 연구모형은 사회적 기업으로 인증을 받은 115개의 사회적 기업을 대상으로 Smart PLS 2.0을 이용하여 실증분석을 하였다. 분석결과, 첫째, 혁신성과 진취성은 시장지향성에 정(+)의 영향을 미치는 것으로 나타났지만, 위험감수성은 유의한 영향을 미치지 않는 것으로 나타났다. 둘째, 시장지향성은 지역사회의 책임과 환경적 책임에 정(+)의 영향을 미치는 것으로 나타났다. 마지막으로, 지역사회의 책임과 환경적 책임은 사회적 성과에 정(+)의 영향을 미치는 것으로 나타났다. 본 연구의 결과는 기업가지향성, 시장지향성, 기업의 사회적 책임 및 사회적 성과와의 영향력을 검증하여 사회적 기업이 지속적으로 성장할 수 있는 전략적 시사점을 제공할 수 있을 것이다.

파타고니아 '원 웨어 (Worn wear)' 의 기업의 사회적 책임(CSR) 사례 연구 (A case study on the corporate social responsibility in Patagonia 'Worn wear')

  • 박소현
    • 한국의상디자인학회지
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    • 제22권1호
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    • pp.61-71
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    • 2020
  • This study looks at 'Corporate Social Responsibility' which is required for the fashion industry and brands in modern times. The American fashion brand known for its corporate social responsibility activities, 'Patagonia' is the case study for this research. The purpose of this study is to make suggestions to eco-friendly, outdoor and casual apparel fashion brands that want to introduce corporate social responsibility programs by considering the case of Patagonia's "Worn Wear" campaign. The method of this study was to review corporate social responsibility, previous studies on Patagonia, and literature, such as domestic and foreign media, Patagonia's official homepage, specialty publications, and media. The study concerning corporate social responsibility is focused on Patagonia's "Worn Wear". Worn Wear is Patagonia's system that repurchases and repairs products from Patagonia's own consumers. The study found that the well known corporate social responsibility led to increased sales. Patagonia's social responsibility activities are thought to be part of the brand identity that goes beyond marketing. In the Worn Ware case, repurchasing products from consumers and reselling them or reprocessing them resulted in increased sales, increased consumer engagement, and higher brand attention. The suggestion for a fashion company or brand in a category similar to Patagonia that is looking to engage in corporate social responsibilbty is to adopt and continue a campaign that 'consists of a successful marketing image, connecting memories and new experiences, separated shopping channels while diversifying the creation of distribution and contact channels'.

기업의 사회적 책임활동이 기업 이미지 형성과 기업 성과에 미치는 영향에 관한 연구: 공유가치창출 인지정도에 따른 차이비교 (The Effect of Corporate Social Responsibility on Corporate Image and Corporate Performance)

  • 이돈곤;이명진
    • 유통과학연구
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    • 제12권9호
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    • pp.101-112
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    • 2014
  • Purpose - Recently, although corporate social responsibility activities have been increasing in size, they do not have to achieve qualitative improvements and can be passive and cost consuming. Therefore, companies should make quantitative as well as qualitative improvements in their efforts in corporate social responsibility activities. In this study, the classification of social responsibility activities in a variety of studies was analyzed through a more specific path than in previous studies. Corporate behavior image, social behavior image, and corporate contributions image were analyzed through a more detailed analysis of performance. This study suggests that more detailed and concentrated social responsibility activities be pursued by forming companies. Research design, data, and methodology - The purpose of study is to gauge the corporate need for a more intensive, specific area of CSR activities. For this purpose, the sample of consumers that were targeted for CSR activities, recognized as 261 persons, have been investigated. Through a theoretical discussion on previous research, nine hypotheses were established on corporate image, the influence of corporate performance on CSR, and the CSV regulation effect. In order to test the hypothesis, a survey was conducted on 261 male and female consumers who were targeted for CSR, being persons in their 20s to 40s. PASW Statistics 18.0 and AMOS 18.0 were used for statistical analysis. Results - Corporate behavior image was formed through legal responsibility activities and economic responsibility activities. In addition to economic responsibilities, ethical responsibilities and environmental responsibilities were confirmed to have influence on social behavior image. Corporate social responsibility and philanthropic responsibility were confirmed to have influence on economic contribution image. Corporate image has positive effects on brand attitude, corporate reputation, and corporate competition. In addition, when CSV awareness is high, consumers perceive corporate image only through economic responsibility. However, when CSV awareness is low, economic responsibility as well as legal responsibility through charitable activities form the corporate image that influences the brand attitude and corporate reputation, as well as corporate competitiveness. It would appear that the area of corporate social responsibility needs more intensive management for corporate image and corporate competitive advantage. Conclusion - First, the findings of this study show that each CSR activity has a different effect on corporate image and thus, the corporate image influences corporate performance in distinct ways, depending on the CSR activity. This implies that reactive strategies should be tailored to the required image. Second, there is a difference in CSV awareness between groups. When the CSV awareness is low, we can confirm that legal responsibility activities have an especially significant effect on corporate image, implying that corporations should pursue their economic objectives within legal regulations and need to invest significant time and effort for this. This study has limited generalization potential because the result of the model fit has insufficient reference value. In future research, we need to approach various dimensions of corporate performance.

The Effect of Corporate Social Responsibility Activities on Organizational Trust and Job performance

  • Kim, Moon Jun
    • International Journal of Advanced Culture Technology
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    • 제8권3호
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    • pp.114-122
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    • 2020
  • We study confirmed the effect of corporate social responsibility activities on organizational trust and job performance of organizational members and mediating effects of organizational trust among 351 members of the organization in the metropolitan area and Chungcheong area. For this, the SPSS 24.0 and AMOS 24.0 statistical packages were used to produce the following results. First, as a result of analyzing the impact of CSR activities on organizational trust of organizational members, factors of economic responsibility, legal responsibility, ethical responsibility, and charitable responsibility showed significant effects on organizational trust. Second, as a result of analyzing the relationship between the effects of CSR activities on the job performance of members of the organization, it showed a direct effect on job performance, which is a factor of economic responsibility, legal responsibility, ethical responsibility, and charitable responsibility. Third, organizational trust of organization members was analyzed as a positive factor in job performance. Fourth, it showed the mediating effect of organizational trust on the effect of corporate social responsibility activities on job performance. As a result of this study, the organizational performance and job performance of organizational members showed a direct effect on CSR activities. Therefore, the CSR activity is important as it is a key factor to advance the organizational trust and job performance, which is the company's sustainable management system.

기업의 사회적 책임 활동 과정에서의 고객참여가 고객 반응에 미치는 영향 (The Effects of Customer Participation in CSR(Corporate Social Responsibility) Process on Customers' Response)

  • 장정민;이은영
    • 유통과학연구
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    • 제14권3호
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    • pp.45-54
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    • 2016
  • Purpose - There have been numerous studies investigating the effects of corporate social responsibility initiatives on corporate associations or corporate images. In line of this research stream, current research examined the potential impact of customer participation in the process of corporate social responsibility initiatives on attitude toward the company. This research differentiates from previous studies that it is the first to connect corporate social responsibility and customer participation. Specifically, we suggest a structural model on corporate associations which was classified into corporate ability associations and corporate social responsibility associations that the more the customers participate in initiating corporate social responsibility, corporate associations were formed more positively. And this leads to the increase of revisit intentions through customer satisfaction. Research design, data, and methodology - To test our research model, we collected data of real consumers of a large discount store in Korea. At the large discount store, customers were given an opportunity to participate the discount store's CSR activity program. We performed field survey and collected data of 146 respondents. We analyzed the data using PASW statistics 21.0 and AMOS 16.0 in order to test our structural model. Results - The results showed that consumers who participated more in initiating corporate social responsibility revealed higher score for corporate ability associations and corporate social responsibility associations. These corporate associations had a positive effect on customer satisfaction, which leads to higher attitude toward revisit intentions. Specifically, hypothesis 1.1 "As Customer participation in CSR process increases, the evaluation of CA associations will be positive,"was supported. Hypothesis 1.2 "As Customer participation in CSR process increases, the evaluation of CSR associations will be positive," was supported. Hypothesis 2.1 "As the evaluation of CA associations is positive, satisfaction with the firm will increase," was supported. Hypothesis 2.1 "As the evaluation of CSR associations is positive, satisfaction with the firm will increase," was supported. Hypothesis 3 "As satisfaction with the firm increases, revisit intentions with the firm will increase," was supported. Conclusions - This research is the first to study the relationship between customer participation in CSR process, CSR, and consumer reactions. This research also contributes to customer participation and corporate social responsibility literature by suggesting customer participation as an antecedent and empirically demonstrating the positive relationships between the constructs. The findings of this research may offer managerial implications for marketing practitioners. When performing corporate social initiatives, it is better to let the customer participate in the process which leads to higher corporate ability associations and corporate social responsibility associations, also higher satisfaction and revisit intentions. Our results provide useful information to practioners that spontaneous participation of consumers makes CSR initiatives effective and successful. Limitations and ideas for further research remain in this research. For example, our focus on the logic was cognitive evaluations(e.g. corporate associations) but affective dimensions might be considered since recent researches are investigating the relationship between customer participation and affective reaction as a response. Despite the limitations, this research have unique and applicable implications for academics and practitioners.

국가간 거리가 해외자회사의 사회적 책임활동에 미치는 영향: CAGE 관점에서 (The Effect of Cross National Distance on Foreign Subsidiaries' Corporate Social Responsibility Activities: CAGE Perspective)

  • 이양복
    • 무역학회지
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    • 제41권2호
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    • pp.1-28
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    • 2016
  • 본 논문은 해외시장에 진출한 현지자회사의 사회적 책임활동에 국가간 거리(distance)가 어떠한 영향을 미치는가를 분석하고자 하였다. 국가간 거리는 Ghemawat(2001)의 CAGE (culture, administrative, geographic, economic) 개념을 적용하였다. 19개국 해외시장에 진출한 177개 한국기업의 자회사를 대상으로 한 분석 결과, 첫째 문화적 거리감은 자회사의 사회적 책임활동에 정(+)의 유의한 영향을 미치는 것으로 나타났다. 특히 전략적 CSR에 유의한 영향을 주었다. 둘째, 관리적 거리는 자회사 사회적 책임활동에 유의한 영향을 미치지 못하였다. 셋째, 지리적 거리감은 사회적 책임활동에 유의한 정(+)의 효과를 주었다. 넷째, 경제적 거리감은 자회사 사회적 책임활동과 부(-)의 관계를 갖으며 특히 반응적 CSR 활동에 영향을 주었다. 또한 해외진입동기가 시장개척지향일수록 문화적 거리가 사회적 책임활동에 더 큰 영향을 미치는 것으로 입증되었다. 이러한 결과는 국가간 거리가 사회적 책임활동에 부(-)의 영향을 미친다는 일부 선행연구와는 상이한 결과로 이는 진출국가 및 표본의 특징에 기인하는 것으로 판단된다. 결론적으로 해외진출 자회사는 현지에서의 외국인비용 등으로 인한 위험을 극복하고 정당성을 확보하기 위해 사회적 책임활동을 전략적인 수단으로 활용하는 것으로 볼 수 있다. 본 연구는 한국기업의 자회사를 대상으로 국제경영의 주요주제인 국가간 거리가 해외자회사의 사회적 책임활동에 미치는 영향을 실증적으로 규명했다는 점에 의의가 있다.

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