Comparative Study of Major factors of Customer Satisfaction between Franchise and Non-Franchise Skin-care & Obesity Clinics in Pusan (부산지역 프랜차이즈피부비만관리실과 일반피부비만관리실의 고객만족도 영향요인)
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- The Korean Journal of Health Service Management
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- v.3 no.2
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- pp.55-64
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- 2009