• Title/Summary/Keyword: service user risk

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A Study on the User's Acceptance and Use of Easy Payment Service - Focused on the Moderating Effect of Innovation Resistance - (간편결제 서비스 수용의도와 이용에 관한 연구 - 혁신저항의 조절효과를 중심으로 -)

  • Kang, Sun-Hee;Kim, Ha-Kyun
    • Management & Information Systems Review
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    • v.35 no.2
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    • pp.167-183
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    • 2016
  • This study has recognized easy payment service as one of the new types of application of information and communication technologies and proposed a modified acceptance intention model by adding perceived risk factor based on the unified theory of acceptance and use of technology(UTAUT) and then explored those variables that effect the acceptance intention of consumers. The results of this study can be summarized as the followings. First, expectation on the efforts, social impact have positive effect on the acceptance intention and perceived risk has negative effect on the acceptance intention but expectation on the efforts and promotion condition were found to have no effect on the acceptance intention. Second, among the factors suggested, social impact was found to have more effect of causing the acceptance intention of users than expectation on the efforts and perceived risk. Third, it was found that there is a significant association between the acceptance intention and use behavior of users of easy payment service. This means that, as was reviewed in the preceding researches, the acceptance intention affects actual acceptance behavior of users either directly or indirectly. Fourth, even though innovation resistance has regulation effect on the relationship between expectation on efforts or social impact and acceptance intention, it was found to have no regulation effect on the relationship between perceived risk and acceptance intention.

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The Role of Control Transparency and Outcome Feedback on Security Protection in Online Banking (계좌 이용 과정과 결과의 투명성이 온라인 뱅킹 이용자의 보안 인식에 미치는 영향)

  • Lee, Un-Kon;Choi, Ji Eun;Lee, Ho Geun
    • Information Systems Review
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    • v.14 no.3
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    • pp.75-97
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    • 2012
  • Fostering trusting belief in financial transactions is a challenging task in Internet banking services. Authenticated Certificate had been regarded as an effective method to guarantee the trusting belief for online transactions. However, previous research claimed that this method has some loopholes for such abusers as hackers, who intend to attack the financial accounts of innocent transactors in Internet. Two types of methods have been suggested as alternatives for securing user identification and activity in online financial services. Control transparency uses information over the transaction process to verify and to control the transactions. Outcome feedback, which refers to the specific information about exchange outcomes, provides information over final transaction results. By using these two methods, financial service providers can send signals to involved parties about the robustness of their security mechanisms. These two methods-control transparency and outcome feedback-have been widely used in the IS field to enhance the quality of IS services. In this research, we intend to verify that these two methods can also be used to reduce risks and to increase the security protections in online banking services. The purpose of this paper is to empirically test the effects of the control transparency and the outcome feedback on the risk perceptions in Internet banking services. Our assumption is that these two methods-control transparency and outcome feedback-can reduce perceived risks involved with online financial transactions, while increasing perceived trust over financial service providers. These changes in user attitudes can increase the level of user satisfactions, which may lead to the increased user loyalty as well as users' willingness to pay for the financial transactions. Previous research in IS suggested that the increased level of transparency on the process and the result of transactions can enhance the information quality and decision quality of IS users. Transparency helps IS users to acquire the information needed to control the transaction counterpart and thus to complete transaction successfully. It is also argued that transparency can reduce the perceived transaction risks in IS usage. Many IS researchers also argued that the trust can be generated by the institutional mechanisms. Trusting belief refers to the truster's belief for the trustee to have attributes for being beneficial to the truster. Institution-based trust plays an important role to enhance the probability of achieving a successful outcome. When a transactor regards the conditions crucial for the transaction success, he or she considers the condition providers as trustful, and thus eventually trust the others involved with such condition providers. In this process, transparency helps the transactor complete the transaction successfully. Through the investigation of these studies, we expect that the control transparency and outcome feedback can reduce the risk perception on transaction and enhance the trust with the service provider. Based on a theoretical framework of transparency and institution-based trust, we propose and test a research model by evaluating research hypotheses. We have conducted a laboratory experiment in order to validate our research model. Since the transparency artifact(control transparency and outcome feedback) is not yet adopted in online banking services, the general survey method could not be employed to verify our research model. We collected data from 138 experiment subjects who had experiences with online banking services. PLS is used to analyze the experiment data. The measurement model confirms that our data set has appropriate convergent and discriminant validity. The results of testing the structural model indicate that control transparency significantly enhances the trust and significantly reduces the risk perception of online banking users. The result also suggested that the outcome feedback significantly enhances the trust of users. We have found that the reduced risk and the increased trust level significantly improve the level of service satisfaction. The increased satisfaction finally leads to the increased loyalty and willingness to pay for the financial services.

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A study on the FIDO authentication system using OpenSource (OpenSource를 이용한 FIDO 인증 시스템에 관한 연구)

  • Lee, Hyun-Jo;Cho, Han-Jin;Kim, Yong-Ki;Chae, Cheol-Joo
    • Journal of the Korea Convergence Society
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    • v.11 no.5
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    • pp.19-25
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    • 2020
  • As the number of mobile device users increases, research on various user authentication methods has been actively conducted to protect sensitive personal information. Knowledge-based techniques have the disadvantage that security is deteriorated due to easy exposure of authentication means, and proprietary-based techniques have a problem of increasing construction cost and low user convenience to use the service. In order to solve this problem, a FIDO authentication system, which is a user authentication method using a smart device, has been proposed. Since the FIDO authentication system performs authentication based on the biometric information of the user, the risk of the authentication means being leaked is low, and since the authentication information is stored in the user's smart device, the user information due to server hacking is solved. Through this, it is possible to select and utilize user authentication technology suitable for the security level of the service. In this paper, we introduce the FIDO authentication system, explain the main parts required for FIDO UAF client-server development, and show examples of implementation using UAF open source provided by ebay.

A Study on the Satisfaction Analysis of Smart Traffic Safety Systems using Importance-Performance Analysis (IPA를 이용한 스마트 교통안전 시스템의 만족도 분석 연구)

  • Kiman Hong;Jonghoon Kim;Jungah Ha;Gwangho Kim;Jonghoon Kim
    • Journal of the Society of Disaster Information
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    • v.18 no.4
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    • pp.754-768
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    • 2022
  • Purpose: The purpose of this study is to derive improvements through user satisfaction analysis for the smart traffic safety system being applied to improve traffic safety. Method: A survey-based IPA analysis was used to derive system and service improvements for groups of drivers and pedestrians. Result: As a result of the analysis, both drivers and pedestrian groups showed that Quadrant 1(Keep up the Good Work) was 'Perception of risk information', and Quadrant 3(Low Priority) was 'Reliability of warning information'. On the other hand, 'AI display suitability', which was analyzed as Quadrant 1(Keep up the Good Work) in the driver group, was found to be Quadrant 3(Low priority) in the pedestrian group. Conclusion: Satisfaction factors for smart pedestrian safety systems may vary depending on users, and it is judged that user-centered system construction and service provision are necessary.

A Study on Access Control Technique for Provision of Cloud Service in SSO-based Environment

  • Eun-Gyeom Jang
    • Journal of the Korea Society of Computer and Information
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    • v.28 no.11
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    • pp.73-80
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    • 2023
  • In this paper, a technology to protect important information from access in order to revitalize the cloud service market. A technology is proposed to solve the risk of leakage of important confidential and personal information stored in cloud systems, which is one of the various obstacles to the cloud service market. To protect important information, access control rights to cloud resources are granted to cloud service providers and general users. The system administrator has superuser authority to maintain and manage the system. Client computing services are managed by an external cloud service provider, and information is also stored in an external system. To protect important in-house information within the company, all users, it was designed to provide access authority with users including cloud service providers, only after they are authenticated. It is expected that the confidentiality of cloud computing resources and service reliability achieved through the proposed access control technology will contribute to revitalizing the cloud service market.

Factors Influencing on User Satisfaction and Recommendation Intention in Location Based Service of Smartphone (스마트폰의 위치기반 서비스가 사용자 만족과 추천의도에 미치는 영향)

  • Nam, Soo-tai;Kim, Do-goan;Jin, Chan-yong
    • Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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    • 2013.10a
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    • pp.207-210
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    • 2013
  • Recently, rapid innovation of Smartphone is changing the paradigm of our daily life. Smartphone users, opinion experts more than 99 percent of the economically active population is using, it has reached the saturation past the early stages of formation. Smartphone is equipped with a general purpose OS possible the implementation of high performance environment similar level as a personal computer. Also, it is a mobile communication terminal scalable which can be removed or installed various applications. Such extensibility, it is possible to use different applications through the Apps store. In addition, it is also possible various services which are location based service. However, these services also benefit many but it also has a disadvantage of invasion of privacy and disclosure of personal information. In this research, we aim to analyze factors influencing on perceived value and risk in location based service of Smartphone. In addition, we aim to analyze the causal relationship with perceived value and risk in satisfaction and recommendation intention. This study suggests practical and theoretical implications based on the results.

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Design and Implementation of a Personal Health Record Platform Based on Patient-consent Blockchain Technology

  • Kim, Heongkyun;Lee, Sangmin;Kwon, Hyunwoo;Kim, Eunmin
    • KSII Transactions on Internet and Information Systems (TIIS)
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    • v.15 no.12
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    • pp.4400-4419
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    • 2021
  • In the 4th Industrial Revolution, the healthcare industry is undergoing a paradigm shift from post-care and management systems based on diagnosis and treatment to disease prevention and management based on personal precision medicine. To optimize medical services for individual patients, an open ecosystem for the healthcare industry that allows the exchange and utilization of personal health records (PHRs) is required. However, under the current system of hospital-centered data management, it is difficult to implement the linking and sharing of PHRs in practice. To address this problem, in this study, we present the design and implementation of a patient-centered PHR platform using blockchain technology. This platform achieved transparency and reliability in information management by eliminating the risk of leakage and tampering/altering personal information, which could occur when using a PHR. In addition, the patient-consent system was applied to a PHR; thus, the patient acted as the user with ownership. The proposed blockchain-based PHR platform enables the integration of personal medical information with scattered distribution across multiple hospitals, and allows patients to freely use their health records in their daily lives and emergencies. The proposed platform is expected to serve as a stepping stone for patient-centered healthcare data management and utilization.

Mental Healthcare Digital Twin Technology for Risk Prediction and Management (정신건강 위험 예측 및 관리를 위한 멘탈 헬스케어 디지털 트윈 기술 연구)

  • SeMo Yang;KangYoon Lee
    • The Journal of Bigdata
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    • v.7 no.1
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    • pp.29-36
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    • 2022
  • The prevalence of stress and depression among emotional workers is increasing due to the rapid increase in emotional labor and service workers. However, the current mental health management of emotional workers is difficult to consider the emotional response at the time of stress situations, and the existing mental health management is limited because the individual's base state is not reflected. In this study, we present mental healthcare digital twin solution technology, a personalized stress risk management solution. For mental health risk management due to emotional labor, a solution simulation is performed to accurately predict stress risk through synchronization/modeling of dynamic objects in virtual space by extracting individual stress risk factors such as emotional/physical response and environment into various modalities. It provides a mental healthcare digital twin solution for predicting personalized mental health risks that can be configured with modalities and objects tailored to the environment of emotional workers and improved according to user feedback.

Efficient Route Determination Technique in LBS System

  • Kim, Sung-Soo;Kim, Kwang-Soo;Kim, Jae-Chul;Lee, Jong-Hun
    • Proceedings of the KSRS Conference
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    • 2003.11a
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    • pp.843-845
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    • 2003
  • Shortest Path Problems are among the most studied network flow optimization problems, with interesting applications in various fields. One such field is the route determination service, where various kinds of shortest path problems need to be solved in location-based service. Our research aim is to propose a route technique in real-time locationbased service (LBS) environments according to user’s route preferences such as shortest, fastest, easiest and so on. Turn costs modeling and computation are important procedures in route planning. There are major two kinds of cost parameters in route planning. One is static cost parameter which can be pre-computed such as distance and number of traffic-lane. The other is dynamic cost parameter which can be computed in run-time such as number of turns and risk of congestion. In this paper, we propose a new cost modeling method for turn costs which are traditionally attached to edges in a graph. Our proposed route determination technique also has an advantage that can provide service interoperability by implementing XML web service for the OpenLS route determination service specification. In addition to, describing the details of our shortest path algorithms, we present a location-based service system by using proposed routing algorithms.

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The Effects of Pre-service Early Childhood Teacher's Adult-Attachment, Mental-Health and Resilience on Smartphone Addiction Tendency (예비유아교사의 성인애착, 정신건강, 회복탄력성이 스마트폰 중독경향성에 미치는 영향)

  • Kim, Min Seok
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.21 no.5
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    • pp.353-361
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    • 2020
  • This study examined the effects of pre-service early childhood teacher's adult-attachment, mental-health and resilience on smartphone addiction tendency. The participants were 283 pre-service early childhood teachers in Seoul and Kyungkido. Collected self-report data were analyzed by correlation analysis and hierarchical regression analysis. The results were as follows. First, there were 228 people (81 percent) in the regular user group and 55 people(19 percent) in the risk user group. Second, there were significant differences in adult-attachment, mental-health and resilience according to smartphone addiction tendency. Third, anxiety(adult-attachment) and mental-health had a positive correlation, and control and affirmation(resilience) had a negative correlation with pre-service early childhood teachers' smartphone addiction tendency. Fourth, all variables influenced pre-service early childhood teachers' smartphone addiction tendency. This study provides practical suggestions for smartphone usage and preventive measures for pre-service early childhood teachers' smartphone addiction.