• 산업경영시스템학회지
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• 제33권2호
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• pp.148-153
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• 2010

Nowadays, customers have increasing needs, so more and more enterprises are selling their products with additional services and or contents. The emergence of service added to the product leads to the emergence of the Product-Service Systems(PSS). Many researches related to PSS are mainly concerned with general PSS and PSS modeling, which can not readily assist manufactures of consumer products to implement and realize PSS solution. We have wondered whether customers can distinguish service functions from product functions. Through the case studies on Apple and Nintendo and the survey on the representative 5 IT products, we propose the design factors of products and services for PSS.

• 한국정보시스템학회지:정보시스템연구
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• 제16권3호
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• pp.69-90
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• 2007

Recently, Service Level Management(SLM) including SLA has been developing to manage the level of information systems service. Although previous SLA studies have provided the conceptual model and critical success factors, the studies have not tested the effectiveness of the SLA by way of the empirical study. In this study, we applied an innovation decision making theory to our model and tested an empirical study using of a firm survey data. We suggested a SLM model, which consists of SLA planning, application, management dimensions. We found that the SLM's management stage has an impact on performance, whereas SLM's planning and application has not. At each sub dimensional analysis, there are found that adequate SLA indicators in the application stage influences performance and change management and feedback & reporting in the management stage influence performance.

• Asia pacific journal of information systems
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• 제28권2호
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• pp.133-153
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• 2018

This study investigates responses to privacy concerns by analyzing the psychological and behavioral characteristics related to the disposition toward invoices of courier service users. To this end, we develop a theoretical framework by combining stimulus response theory, communication privacy management theory, the theory of reasoned action, and the theory of planned behavior. Based on the theoretical framework, we analyze the relationships between social influence, privacy propensity, privacy control, privacy risk, privacy concern, invoice disposition intention, and invoice disposition behavior in the context of courier services. To test our hypotheses, we survey courier service users in the U.S. and Korea. Using a structural equation model, we test the relationships among these various factors for the courier service users of the two countries. Results have distinct implications for the psychological and behavioral characteristics concerning the disposal of courier invoices and enable understanding of the characteristics of courier service customers of the two countries.

• 한국정보시스템학회지:정보시스템연구
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• 제18권1호
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• pp.1-24
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• 2009

Recently many companies have increased their investment in IT because they are increasingly interested in taking advantage of IT and they recognized that it was a very important strategic resource that any organization should manage. That means that the members of a company or an organization realized the importance of IT specialists' coordinating and working in partnership with the business employees to ascertain the high quality and productivity through IT services. While the company looks at IT cost reduction, there is a pressure from users for more support and service from IT departments. That means IT service providers have to offer improved service quality at reasonable cost. To solve the contradictory problem, this paper proposes the application of IT service management. If the IT service management is implemented properly, an organization can attain the tangible and intangible results which are profitable and effective. In Korea, studies on IT service management have focused only on getting a certification and development issues, and there are few papers which accomplished empirical studies. From the viewpoint of Resource-based theory, this study reviews the definition of IT service management and its elements. It has demonstrated empirically how IT service management can have an impact on IT service management performance. As a result, IT service management plays a role in adding and improving the practical use and efficiency of IT service management. In conclusion, this study contributes to support and show the critical point of the previous literatures about IT service management and offers the new practical implications for business sectors.

• KSII Transactions on Internet and Information Systems (TIIS)
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• 제13권1호
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• pp.86-109
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• 2019

Cloud computing systems' performance is still a central focus of research for determining optimal resource utilization. Running several existing benchmarks simultaneously serves to acquire performance information from specific cloud system resources. However, the complexity of monitoring the existing performance of computing systems is a challenge requiring an efficient and interactive user directing performance-monitoring system. In this paper, we propose an effective multivariate control framework for monitoring cloud systems performance. The proposed framework utilizes the hardware cloud systems performance metrics, collects and displays the performance measurements in terms of meaningful graphics, stores the graphical information in a database, and provides the data on-demand without requiring a third party software. We present performance metrics in terms of CPU usage, RAM availability, number of cloud active machines, and number of running processes on the selected machines that can be monitored at a high control level by either using a cloud service customer or a cloud service provider. The experimental results show that the proposed framework is reliable, scalable, precise, and thus outperforming its counterparts in the field of monitoring cloud performance.

• 산업경영시스템학회지
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• 제35권4호
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• pp.194-201
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• 2012

Because the difference between products and services are getting less and less, service and manufacturing companies' efforts are increasingly focused on utilizing services to satisfy customers' needs under today's competitive market environment. The value of services depends on service reliability that is identified by satisfaction derived from the relationship between customer needs and service providers. In this paper, we extend concepts from the fault tree analysis for reliability analysis of tangible systems to services. We use an event-based process model to facilitate service design and represent the relationships between functions and failures in a service. The objective of this research is to propose a method for evaluating service reliability based on service processes using service blueprint and FTA. We can identify the failure mode of service in a service delivery process with a service blueprint. The fuzzy membership function is used to characterize the probability of failure based on linguistic terms. FTA is employed to estimate the reliability of service delivery processes with risk factors that are represented as potential failure causes. To demonstrate implementation of the proposed method, we use a case study involving a typical automotive service operation.

• 경영과정보연구
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• 제25권
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• pp.1-34
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• 2008

This empirical research examined the effects of organizational service orientations on business performance since the service orientations had been considered very importantly for delivering excellent service quality in many studies. The purpose of this study was to investigate the relationships among service orientations, customer orientations, employees' job satisfactions and business performance in medical service organizations. A model and hypotheses on the basis of this model were developed. And data from employees in medical service organizations were collected using questionnaires. Respondents were asked to related variables of their organizations. A total of 217 questionnaires collected were used to test hypotheses. The results obtained were as follows; first, service orientation factors had a positive significant effect on customer orientations, employees' job satisfactions and business performances. Second, employees' job satisfaction had a positive significant effect on their customer orientations. Third, customer orientations and employees' job satisfactions had a positive significant effect on business performances. Thus, it is advisable for managers or operators to emphasize service orientations in medical service organizations. This study is specific to ambulatory service in a medical service organizations, so generalizing the results to other area may not be possible. Although this study may help to guide the roles of service orientations, customer orientations, employee satisfactions and business performances in medical service organizations, future studies should consider other relative variables.

• 한국멀티미디어학회논문지
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• 제11권5호
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• pp.710-727
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• 2008

서비스지향 컴퓨팅 시스템은 시스템의 기능적 단위인 서비스들을 재사용함으로 해서 개발 시간과 노력을 줄이는 특성 때문에 분산 환경이 일반화 되면서 더욱 중요하게 부각되고 있다. 서비스의 재사용은 서비스들 간의 느슨한 결합에 의하여 효과적으로 이루어질 수 있다. 그러나 상속 및 포함 관계와 같은 객체지향 시스템의 강한 연관 관계들은 객체들 간에 강한 결합을 생성한다. 상속 관계와 포함 관계가 없는 컴포넌트 기반의 시스템은 컴포넌트들 간에 느슨한 결합을 생성한다. 그리하여 컴포넌트 인터페이스들에 의해서 제공된 기능을 사용해서 실시간에 서비스지향 시스템의 서비스를 실현한다. 따라서 컴포넌트기반 시스템은 기능적 서비스 단위들을 효율적으로 제공하기 위하여 서비스지향 컴퓨팅 시스템으로 확장될 필요가 있다. 또한, 서비스지향 컴퓨팅 시스템을 지원하는 기존의 방법들은 서비스 계층의 명확한 분류 및 서비스 계층에 따른 명확한 서비스 식별 가이드라인 그리고 서비스 계층 간의 매핑 방법을 제시하지 않고 있다. 따라서 본 논문에서는 비즈니스 관점의 서비스와 구현 관점의 서비스를 계층으로 나누어 분류하고 서비스 식별 가이드라인 및 각 계층의 서비스들 간의 매핑을 제안한다. 즉, 우리는 서비스 계층과 다양한 크기의 서비스 식별 방법을 연구하고, 각 계층의 서비스들 간의 매핑 방법을 도출한다. 이를 기반으로 기존 컴포넌트 기반 시스템을 서비스 지향 컴퓨팅 시스템으로 확장할 수 있다.

• 한국정보시스템학회:학술대회논문집
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• 한국정보시스템학회 2003년도 추계학술대회
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• pp.67-77
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• 2003

The object rye of this study is to analyze the relationship of the main variables - perceived usefulness (PU) and perceived ease of use (PEOU) - wi th self-efficacy and IT service quality. In result, we show that IT service quality effects on PEOU and PU, and computer self-efficacy effects on PEOU.

• 한국음향학회:학술대회논문집
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• 한국음향학회 1998년도 학술발표대회 논문집 제17권 1호
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• pp.343-346
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• 1998

This paper present an access scenario to the Korean standard time service systems and those of world major cities was designed in the research for development of the time-announcing service systems. Elements of the system structure as well as statistics and user management were proposed as the main topics for the research. As a result of the research, a system was realized for world time announcing service by dialing 116.