• 제목/요약/키워드: service support program

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A Study on Effectiveness of Service Experience of Family Voluntary Service Group -Focused on Health Family Support Center- (가족봉사단의 봉사활동 경험의 효과 연구 -건강가정지원센터를 중심으로-)

  • Park, Kyung-Ae
    • Journal of Family Resource Management and Policy Review
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    • v.15 no.4
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    • pp.79-105
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    • 2011
  • In-depth interview research and qualitative methodology were used to find changes in the experiences of family volunteer activities through the use of the Health Family Support Center. Ultimately, 143 items as sub-concepts, 42 items as sub-categories, and 10 items as subjects were found. I will also suggest alternative basic and primary data. First, using 10 subjects, the following points were evaluated in detail. I looked at what kind of changes in the volunteer activities these subjects experienced after working at the Health Family Support Center, and what the specific underlying reasons were for the changes in their family volunteer experience. These included 'community solidarity', 'family community', 'leisure and culture for the family', 'communication', 'personal relations', 'coping skills', 'growth', 'sympathy', 'positive thinking', 'future plans'. Second, families experienced a feeling of belonging as community members and the family realized the importance of their life, learned communication methods and coping skills. Third, families came to have new opportunities to grow as humans and learned a feeling of sympathy for others. Fourth, families found new paradigms to think positively about their daily life and to establish future plans. We will need more effort to empower family experiences of family volunteer activities that use the Health Family Support Center as well as supporting its staff. The following specific factors were the main mediating factors for using such a facility: family volunteer education, family volunteer service agency consulting, program planning, and managing family volunteers and other services.

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The Development and Effects of a Salutogenic Program for Married Immigrant Women (결혼이주여성의 건강생성(salutogenic)프로그램 개발 및 효과)

  • Kim, Na-Young;Choi, Yeon-Hee
    • The Korean Journal of Health Service Management
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    • v.10 no.4
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    • pp.197-212
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    • 2016
  • Objectives : This study develops a salutogenic program and examines its effects on the sense of coherence, acculturative stress, and quality of life of married immigrant women. Methods : The salutogenic program was developed based on Antonovsky's Salutogenic Model, and the study design was a nonequivalent control group pre-post test design. The participants were married immigrant Chinese (n=30) and Vietnamese (n=31) women, who were assigned to either an experimental group (n=29) or a control group (n=32). The data were analyzed using the ${\chi}^2$-test, t-test, Fisher's exact test, and repeated measures ANOVA, and the IBM SPSS for Windows (version 20.0) program was used to perform the analysis. Results : Compared to the control group, the sense of coherence (F=52.05, p <.001) and quality of life (F=6.95, p=.002) were significantly improved in the experimental group, and the acculturative stress (F=24.64, p<.001) in this group significantly decreased after implementing salutogenic program. Conclusions : These findings indicate that a salutogenic program is an effective intervention for married immigrant women. The study suggests that such programs can be applied to married immigrant women at public health or multicultural family support centers to improve their sense of coherence and quality of life.

Guide-line for Developing a Maintainability Program (보전성 경영 프로그램 개발을 위한 지침)

  • 이낙영;김종걸;권영일;홍연웅;전영록;나명환
    • Proceedings of the Korean Reliability Society Conference
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    • 2001.06a
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    • pp.269-269
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    • 2001
  • Maintainability refers to the ease with which maintenance work can be done. It involves the process of ensuring that products can be easily and safely maintained and that the maintenance support requirement is minimized. When a product has a reasonably long life, the cost of operation and support during that life can greatly exceed the initial capital cost. The value to the customer of optimizing maintainability should be evident. Some effort and expense applied to achieving a product which can be easily and cheaply maintained will make very significant savings in the life cycle costs. In this paper, the International Standard IEC 60300-3-10, which is the application guide for maintainability, is considered. This standard can be used to implement a maintainability program covering the initiation, development and in-service phases of a product. It provides guidance on how the maintenance aspects of the tasks should be considered in order to achieve optimum maintainability. The elements of a maintainability program, which are maintenance policy and concept, maintainability studies, project management, design for maintainability, analysis and prediction methods, maintenance verification and validation, analysis of life cycle cost, maintenance support planning, and collection and analysis of maintenance data, are fully discussed in this paper.

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A Study on the Influence of the Government's Innovation Promotion Policy on the Innovation Performance of the Service Industry (정부의 혁신 촉진 정책이 서비스 산업의 기술 혁신 성과에 미치는 영향에 관한 연구)

  • Woo, Jihwan;Kim, YoungJun
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.20 no.2
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    • pp.469-482
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    • 2019
  • This paper analyzes the effects of government support systems, regulation, and innovation promotion policy on technological innovation performance of companies in the service industry using 4,000 Korean service industry companies. Multiple and hierarchical multiple regression analysis were used to analyze the correlation between the individual factors and process innovation and product innovation. Government support, regulation and technology innovation in the service industry were tested. In addition, government innovation promotion policy includes government support and regulation and the technological innovation performance of service firms. As a result, the government support system affects both the process innovation and the product innovation performance in the service industry, but affects only the process innovation performance in the case of regulation. Innovation promotion policy was found to regulate the relationship between government support systems and regulation and innovation performance of the service industry. Therefore, these findings provide strategic implications for the management of enterprises in relation to government support systems and innovation policy. It is necessary to reorganize regulations that are outdated to improve the effect of innovation policies on innovation performance.

Improvement of Smart Library Information Service System for SaaS-based Cloud Computing Service

  • Min, Byung-Won
    • International Journal of Contents
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    • v.12 no.4
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    • pp.23-30
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    • 2016
  • For a library to be able provide information services and fulfill its function as a knowledge convergence center capable of responding to various information demands, the development of next-generation information systems based on the latest information and communication technology is needed. The development of mobile information services using portable devices such smart phones and tablet PCs and information systems which incorporate the concepts of cloud computing, SaaS (Software as a Service), annotation and Library2.0 is also required. This paper describes a library information system that utilizes collective intelligence and cloud computing. The information system developed for this study adopts the SaaS-based cloud computing service concept to cope with the shift in the mobile service paradigm in libraries and the explosion of electronic data. The strengths of such a conceptual model include the sharing of resources, support of multi-tenants, and the configuration and support of metadata. The user services are provided in the form of software on-demand. To test the performance of the developed system, the efficiency analysis and TTA certification test were conducted. The results of performance tests, It is encouraging that, at least up to 100MB, the job time is approximately linear and with only a moderate overhead of less than one second. The system also passed the level-3 or higher criteria in the certification test, which includes the SaaS maturity, performance and application program functions.

Self-efficacy and Preparation of Smoking Cessation in Service and Sales Woman Smokers Working in Department Stores (백화점 서비스 및 판매업 종사 흡연 여성 근로자의 금연자기효능감과 금연준비도)

  • Ha, Yeongmi;Park, Ki-Soo;Choi, Hyeok;Yang, Seungkyoung
    • Korean Journal of Occupational Health Nursing
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    • v.25 no.3
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    • pp.168-176
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    • 2016
  • Purpose: The purpose of this cross-sectional study was to describe smoking characteristics, and then to examine relationships between self-efficacy for smoking cessation and preparation of smoking cessation in service and sales woman employee with smoking in department stores. Methods: This study was a secondary data analysis carried by the smoking cessation support center. One hundred six employees smoking women participated from two department stores. Collected data were analyzed using SPSS 20.0 program. Descriptive statistics, t-test, one-way ANOVA along with $Scheff{\acute{e}}$ test, pearson correlation coefficients were used for statistics. Results: The study results have shown that the mean score of self-efficacy for smoking cessation $5.1{\pm}2.62$, preparation smoking cessation $4.0{\pm}2.89$. There was positive relation between self-efficacy for smoking cessation and preparation smoking cessation. Conclusion: Considering the findings from this study, there is a need to develop self-efficacy for smoking cessation program for effective smoking cessation in service and sales woman smokers employee.

Exploring the Opening Process of New Entrusted Public Daycare Centers: Focusing on Sejong City (신도시 신규위탁 국공립어린이집의 개원과정 탐색: 세종시를 중심으로)

  • Lee, Sunghee;Kim, Youngmi
    • Korean Journal of Childcare and Education
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    • v.18 no.2
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    • pp.125-144
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    • 2022
  • Objective: The purpose of this study was to suggest institutional improvements and support measures for the opening process of new entrusted public daycare centers by exploring the experiences of the directors of daycare centers. Methods: In-depth interviews were held with nine directors of daycare centers in Sejong City. The recordings of the interviews were databased, and then the data were analyzed by categorizing the content. Results: First, the participants of this study were interested in the national/public daycare service consignment program and were eager to be selected for the program. They also had high expectations for operating daycare centers. Second, while preparing for the opening of the daycare center, the participants encountered problems after being selected for the program in terms of finance, facilities, equipment, and personnel management. Third, after opening the center, the participants went through the "survival period" as they had to overcome many issues while operating the center on their own. Conclusion/Implications: This study suggested financial and administrative improvements and support measures required for the consignment program so that daycare center directors can successfully and sustainably open and operate daycare centers.

The Mediating Effects of Social Support on the Relation between Emotional Labor and Organizational Commitment of Franchise Food Service Industry Employees (프랜차이즈 외식업체 종사자의 감정노동과 조직몰입 관계에서 사회적지지의 매개효과 분석)

  • Choi, Tae-Sun
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.19 no.10
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    • pp.444-455
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    • 2018
  • This empirical study examined the relationships among emotional labor, social support, and organizational commitment of franchise food service industry employees, and analyzed the mediating effects of social support from the fellow and director on the relationship between emotional labor and organizational commitment. A total of 268 employees in the franchise food service industry, such as fast food, chicken, and coffee in Seoul, were analyzed by frequency analysis, reliability analysis, correlation analysis, confirmatory factor analysis, and structural equation model analysis using the SPSS Program. The results of verifying the research hypotheses could be summarized as follows. First, the surface emotional labor of franchise food service industry employees had negative effects on the organizational commitment. Deep emotional labor had significant positive effects on the organizational commitment, and fellow and director support had significant positive effects on the organizational commitment. Second, the social support from the fellow and director had partially mediating effects on the relationship between emotional labor and organizational commitment. This suggests that emotional labor and social support play essential roles in enhancing the organizational commitment of franchise food service industry employees.

The Study on DISC with Direct and Indirect Social Support of Dental Hygienists (치과위생사의 행동유형(DISC)과 사회적 간접·직접지지와의 관계)

  • Kim, Ji-Hee;Kim, Hye-Jin;Yum, Jong-Hwa
    • The Korean Journal of Health Service Management
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    • v.8 no.2
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    • pp.127-137
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    • 2014
  • The purpose of this study is to investigate the relationship between behavior patterns(DISC) and direct indirect of social support from dental hygienists. The data used in this study were obtained from 171 dental hygienists who have been working on dental hospital or clinic in Pusan and Gyeongsangnam-do from 1st July to 30th August in 2011. In the level of direct indirect of social support according to subjects' general characteristics, higher educational level and non-religion was related with higher in direct of social support(p<0.05), and hygienists who worked in general hospital was related with higher indirect of social support(p<0.01). According to between behavior patterns(DISC) and indirect social support, these score were that I-type 3.55, D-type 3.53, C-type 3.41, and S-type 3.36. All behavior patterns(DISC) were similar with the indirect support. In direct support these score were that S-type 2.98 I-type 2.95, D-type and C-type 2.91. In frequency of behavior patterns(DISC), these were that I-type 56.7%, S-type 16.4%, C-type 14%, and D-type 12.9%. In correlation between factors, direction social support was correlated with I-type(p<.01) and C-type(p<.01) of behavior patterns(DISC). On based on these results, if the change of working environment, working condition will improve social support of dental hygienists. And education program have to developed for dental hygienists.

A Study of Programs Operation within all the Related Agency Provides Services for Married-Immigrant Families in Korea (결혼 이민자 가족 관련기관의 프로그램 운영 현황에 관한 연구)

  • Kim, Yang-Hee;Park, Jeong-Yoon;Kim, Hyo-Min;Paik, Sun-Ah
    • Journal of Family Resource Management and Policy Review
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    • v.12 no.2
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    • pp.121-140
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    • 2008
  • The purpose of this study is to guide in providing quality services to meet the needs of married immigrants and their families. The researched agencies in this study were 14 public agencies and local government agencies, 21 married-immigrant family support centers, and 11 community social welfare centers located in the Seoul and Kyung-Gi areas. The program was categorized by the participating researchers, SPSS WIN 12.0 was used to calculate frequency, percentage and average then cross-tabulation was initiated. The results of the study are as follows: 1) The married-immigrant family support centers provide dominant services compared to public agencies and local government agencies, and community social welfare centers are located in the region of Seoul and Kyoung-Gi in the service areas of education, counseling, culture, child care and protect, support group and network. 2) All agencies provide service targeted to married immigrant women and their children 3) Three different types of agencies are mainly focused on providing Korean education programs. Married-immigrant family support centers and community social welfare centers are focused on providing computer skills programs. Public agencies and local government agencies are focused on providing vocation-oriented education. 4) Married-immigrant family support centers were investigated to service to the needs of married-immigrant families through networking with their neighboring communities.

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